F 0557
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Honor the resident's right to be treated with respect and dignity and to retain and use personal
possessions.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
observation, interview, and record review, the facility failed to ensure one of three sampled residents
(Resident 21) were provided dignity and/or privacy during a medication pass. Licensed Vocational Nurse
(LVN) 2 did not close Resident 21's door and/or pull the resident's privacy curtain during administration of
medication via injection (medication adminitered using needle into the skin or muscle) into the resident's
abdomen, while the resident's roommate was sitting across the room in Resident 21.
This failure resulted the violation of Resident 21's right for privacy and dignity.
Findings:
During a review of Resident 21's admission Record, indicated Resident 21 was admitted to the facility on
[DATE] with diagnoses that included muscle weakness and type 2 diabetes mellitus (DM- a disease that
occurs when the blood sugar is too high).
During a review of Resident 21's History and Physical Examination (H&P) dated 2/7/2024, indicated
Resident 21 did not have the capacity to understand and make decisions.
During a review of Resident 21's Minimum Data Set (MDS, a standardized assessment and care-screening
tool), dated 6/19/2024, indicated Resident 21 had severe impairment in cognitive (ability to think and
reason) skills. The MDS indicated Resident 21 required substantial/maximal assistance (helper does more
than half the effort) with lower body dressing and putting on/taking off footwear. The MDS also indicated
Resident 21 required partial/moderate assistance (helper does less than half the effort) with toileting
hygiene and shower/bathe self.
During a review of Resident 21's Order Summary Report (a summary of all currently active physician
orders), dated 7/25/24, indicated Resident 21 was ordered to administered Insulin Glargine (a medication
used to treat DM) 100 unit/milliliter (mL) subcutaneous (SQ, injection given between the skin and the
muscle) two times a day for DM (hold if blood sugar less than 90).
During a medication pass observation, on 7/25/2024 at 8:12 AM. LVN 2 did not close the door or pull and
close Resident 21's privacy curtain. Then LVN 2 lifted Resident 21's gown to the side and administered
Insulin Glargine on the resident's abdomen. Resident 21's roommate was observed sitting in the wheelchair
facing and in view of Resident 21.
During an interview on 7/25/2024 at 9:37 AM, with LVN 2, LVN 2 stated he forgot to close the curtain while
administering medication to Resident 21. LVN 2 stated he violated Resident 21's privacy and
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 34
Event ID:
055706
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
055706
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
07/26/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
The Orchard - Post Acute Care
12385 E. Washington Blvd
Whittier, CA 90606
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0557
dignity. LVN 2 stated the resident's privacy and dignity should be maintained.
Level of Harm - Minimal harm
or potential for actual harm
During an interview with Director of Nursing (DON), on 7/25/24 at 11:25 AM, the DON stated the resident's
privacy should be maintained always, by closing doors, curtains, and screens in order to assure adequate
privacy during nursing care and treatment.
Residents Affected - Few
During a review of facility's policies and procedures titled, Dignity and Privacy, dated 11/2021, indicated that
the residents shall be examined and treated in a manner that maintain the privacy of their bodies. A closed
door or drawn curtain shields the Resident from passers-by. People not involved in the care of the resident
shall not be present without the resident's consent while they are being examined or treated. Staff members
shall knock before entering the resident's room.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
055706
If continuation sheet
Page 2 of 34
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
055706
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
07/26/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
The Orchard - Post Acute Care
12385 E. Washington Blvd
Whittier, CA 90606
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0558
Reasonably accommodate the needs and preferences of each resident.
Level of Harm - Minimal harm
or potential for actual harm
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
observation, interview and record review, the facility failed to accommodate the needs of one of one
sampled resident (Resident 108) in accordance with the facility ' s policy and procedure by failing to ensure
the call light (a device used by residents to signal his or her needs for assistance) was within reach.
Residents Affected - Few
This deficient practice had the potential for Resident 108 not able to call the facility staff to ask for help or
assistance especially during emergency.
Findings:
During a review of Resident 108's admission Record, indicated the facility originally admitted Resident 108
on 12/19/2021 and readmitted on [DATE] with diagnoses that included cerebral infarction (damage to
tissues in the brain due to a loss of oxygen to the area), dysarthria (difficulty speaking because the muscles
use for speech are weak), and hemiplegia ( paralysis that affects only one side of your body) hemiparesis
(weakness or the inability to move on one side of the body) affecting right dominant side.
During a review of Resident 108 ' s History and Physical Examination, dated 1/18/2024, indicated Resident
108 had the capacity to understand and make decisions.
During a review of Resident 108's Minimum Data Set (MDS, a standardized assessment and care planning
tool), dated 4/22/2024, indicated Resident 108 required partial/moderate assistance (helper does less than
half the effort) with dressing, personal hygiene, roll left and right, and required substantial/maximal assist
(helper does more than half the effort) toileting, shower, chair to bed transfer.
During a concurrent observation and interview on 7/23/2024 at 9:30 AM with Certified Nurse Assistant
(CNA) 1 and Licensed Vocational Nurse (LVN) 1, in Resident 108's room, Resident 108 shrugged (to lift or
contract the shoulders especially to express aloofness, or uncertainty) when asked where was his call
light? which was noted to be behind Resident 108 ' s television (TV) that Resident 108 could not reach.
CNA 1 stated, Resident 108 was capable to use the call light and she was not sure why it was behind the
TV. LVN 1 stated, the call light should be within reach for Resident 108 so he could get the assistance and
accommodation he needs especially during an emergency.
During an interview on 7/23/2024 at 11:30 AM with Registered Nurse (RN) 1, RN 1 stated, The call light
should always be within reach of the resident no matter what their capacity, it is important so they can call
for assistance and in case on emergency.
During a review of Resident 108 ' s care plan (CP) for risk for falls related to right sided deficits, dated
12/19/2021, the CP intervention included to be sure the call light is within reach.
During a review of Resident 108 ' s Fall Risk Evaluation, dated 5/3/2024, indicated Resident 108 was at
medium risk for fall.
During a review of Resident 108 ' s CP for communication problem related to Spanish speaking and
unclear speech, revised 5/7/2024, the CP intervention included to ensure the call light is within reach.
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
055706
If continuation sheet
Page 3 of 34
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
055706
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
07/26/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
The Orchard - Post Acute Care
12385 E. Washington Blvd
Whittier, CA 90606
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0558
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
During a review of Resident 108 ' s CP for potential for pressure ulcer development related to immobility,
revised 5/7/2024, the CP intervention included to ensure the call light is within reach.
During an interview on 7/24/2024 at 9:23 AM with Director of Nurses (DON), DON stated, she expected the
nurses to keep the call lights to the residents within reach to be used to call for assistance, to
accommodate needs and/or emergency.
During a review the facility ' s policy and procedure (P&P) titled, Communication- Call System, dated
1/1/2012, the P&P indicated; a) the facility will provide a call system to enable residents to alert the nursing
staff from their room and toileting/bathing facilities, b) call cords will be placed within the resident ' s reach
in the resident ' s room.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
055706
If continuation sheet
Page 4 of 34
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
055706
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
07/26/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
The Orchard - Post Acute Care
12385 E. Washington Blvd
Whittier, CA 90606
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0656
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Develop and implement a complete care plan that meets all the resident's needs, with timetables and
actions that can be measured.
Based on observation, interview, and record review, the facility failed to develop a resident specific
comprehensive care plan in the management of dysuria (pain or discomfort when urinating) for one out of
thirty sampled residents (Resident 101).
This deficient practice had the potential to result in Resident 101 to experience recurrent dysuria and
urinary tract infection (UTI, an illness in any part of urinary tract, the system of organs that makes urine).
Findings:
During a review of Resident 101's admission Record, indicated the facility originally admitted Resident 101
on 12/13/22 and readmitted Resident 101 on 5/24/23 with diagnoses that include UTI and hemiplegia
(paralysis of one side of the body).
During a review of a Minimum Data Set (MDS, a standardized assessment and care planning screening
tool), dated 5/20/24, indicated Resident 101 had severely impaired cognitive (ability to understand and
make decisions) skills for daily decision making. The MDS indicated Resident 101 required setup or
clean-up assistance with eating and oral hygiene, supervision with personal hygiene, and partial/moderate
assistance with toileting hygiene, shower/bathe self and chair/bed-to-chair transfer.
During a review of Resident 101's Change in Condition Evaluation (COC), dated 7/10/24, indicated
Resident 101 complained of lower abdominal (the belly) pain and dysuria. Resident 101 was ordered by the
physician to receive Pyridium 100 milligram (MG, measurement unit) for three days.
During a concurrent observation and interview on 7/23/24 at 12:10 PM, Resident 101 was sitting on the
wheelchair in the dining room. Resident 101 stated she had the recurrent UTI and dysuria about two weeks
ago, and it was so painful for her whenever the symptoms returned. Resident 101 stated she needed the
staff to assist her with toileting and perineal care.
During a concurrent interview and record review on 7/25/24 at 11:50 PM, with Licensed Vocational Nurse
(LVN) 3, Resident 101 ' s Care Plan (CP) was reviewed. LVN 3 stated Resident 101 complained of lower
abdominal pain and dysuria on 7/10/24 and the COC evaluation was completed. LVN 3 stated after the
COC evaluation was completed, the licensed nurses should have developed a care plan to address the
resident ' s concern about dysuria. LVN 3 stated there was no documented evidence in Resident 101 ' s
clinical record to indicate a care plan was developed to address dysuria. LVN 3 stated it was important to
develop a care plan to address Resident 101' s dysuria and to intervene to monitor, treat and prevent the
symptoms.
During an interview on 7/26/24 at 9:22 AM, with the Director of Nursing (DON), the DON stated Resident
101 had a history of UTI and a recent episode of dysuria. The DON stated a care plan should be developed
and implemented to address Resident 101's UTI and dysuria, including assessing signs and symptoms,
proper perineal care, and administering medication as ordered.
During a review of the facility ' s policy and procedure (P&P) titled, Comprehensive Resident Centered Care
Plan, dated 1/2022, indicated the facility should develop a comprehensive person-centered care plan for
each resident to meet a resident ' s medical, nursing, mental and psychosocial needs.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
055706
If continuation sheet
Page 5 of 34
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
055706
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
07/26/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
The Orchard - Post Acute Care
12385 E. Washington Blvd
Whittier, CA 90606
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0677
Provide care and assistance to perform activities of daily living for any resident who is unable.
Level of Harm - Minimal harm
or potential for actual harm
Based on observation, interview, and record review the facility failed to provide necessary care and
services to residents who was dependent with the staff to carry out activities of daily living (ADL), maintain
grooming, and good personal hygiene for one of two sampled residents (Resident 454) by not shaving his
facial hairs after a bed bath.
Residents Affected - Few
This deficient practice had the potential to negatively affect Resident 454's physical appearance, dignity,
and quality of life.
Findings:
During a review of Resident 454's admission Record, indicated the facility admitted Resident 454 on
7/9/2024 with diagnoses that included congestive heart failure (CHF) (the heart doesn't pump enough
blood for your body's needs), muscle weakness, and abnormalities of gait and mobility.
During a review of Resident 454's History and Physical Examination, dated 7/10/2024, indicated Resident
454 had the capacity to understand and make decisions.
During a review of Resident 454 's Care Plan (CP) for ADL (Activities of Daily Living) Self-care performance
Deficit related to diagnoses shortness of breath, CHF, and Glaucoma ( eye condition where the optic nerve,
which connects the eye to the brain, becomes damaged), revised 7/13/2024, the CP intervention included
assisting resident with bathing, and for routine personal hygiene Resident 454 preferred being shaved.
During a review of Resident 454's Minimum Data Set (MDS, a standardized assessment and care planning
tool), dated 7/14/2024, indicated Resident 454 required partial/moderate assistance (helper does less than
half the effort) with toileting, upper body dressing, personal hygiene, and required substantial/maximal
assist (helper does more than half the effort) with bathing and lower body dressing.
During a concurrent observation and interview on 7/23/2024 at 11:46 AM with Resident 454, in Resident
454's room, Resident 454 had thick growth of facial hair unshaven. Resident 454 stated, he felt dirty, he
thought the staff forgot to shave him last week after his bath and hoped he gets a shave today.
During an interview on 7/23/2024 at 11:51 AM with Certified Nurse Assistant (CNA) 7, CNA 7 stated, she
should have shaved Resident 454 after his bed bath, so Resident 454 would have felt cleaner and better.
CNA 7 stated, she was planning to shave Resident 454, she was just covering for another CNA ' s break.
During an interview on 7/23/2024 at 12 PM with Licensed Vocational Nurse (LVN) 1, LVN 1 stated, Resident
454 should have been shaved after a bath, it violates resident's rights and dignity.
During an interview on 7/23/2024 at 12:30 PM with Registered Nurse (RN) 1, RN 1 stated, Resident 454
should have been shaved for appearance as part of grooming, it violates resident's rights and dignity.
During an interview on 7/24/2024 at 9:23 AM with DON, DON stated, Resident 454 should have been
shaved as part of grooming care, it makes the Resident looks presentable, it violates resident rights
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
055706
If continuation sheet
Page 6 of 34
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
055706
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
07/26/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
The Orchard - Post Acute Care
12385 E. Washington Blvd
Whittier, CA 90606
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0677
and dignity.
Level of Harm - Minimal harm
or potential for actual harm
During a review of the facility ' s policy and procedure (P&P) titled, Resident Rights - Dignity and Respect,
dated 11/2021, the P&P indicated: a) the policy of the facility that all residents be treated with kindness,
dignity and respect, b) Residents will be appropriately dressed in clean clothes arranged comfortably on
their persons and be well groomed.
Residents Affected - Few
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
055706
If continuation sheet
Page 7 of 34
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
055706
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
07/26/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
The Orchard - Post Acute Care
12385 E. Washington Blvd
Whittier, CA 90606
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0689
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to
prevent accidents.
Level of Harm - Actual harm
Residents Affected - Few
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
observation, interview, and record review, the facility failed to ensure one of three sampled residents
(Resident 143) with history of falls (move downward, typically rapidly and freely without control, from a
higher to a lower level) was provided supervision, monitoring and assistance as indicated on the resident's
care plan (a document that outlines the facility's plan to provide personalized care to a resident based on
the resident's needs) of high risk for falls and facility's policy and procedure to prevent falls by failing to:
1. Ensure Resident 143's room was well lit and had adequate lighting and not kept dark, in accordance with
the resident's care plan dated 6/8/2024, and 6/14,2024 to prevent hazards, falls and accidents.
2. Ensure Resident 143's care plan addressed high-risk factors identified on the resident's Fall Risk
Evaluation dated 6/8/2024 to ensure an individualized care plan is developed that includes measurable
objectives and timeframes. The care plan interventions will be developed to prevent falls by addressing the
risk factors and will consider the elements of the evaluation that put the resident at risk.
3. Implement IDT's (Interdisciplinary Team, a team of staff that review and develop the resident's plan of
care) recommendation and resident's care plan on 6/25/2024, to place Resident 143 on a Bowel and
Bladder Schedule by offering the resident toilet use upon rising (the act of getting out of bed in the morning,
or at some other time during the day), at mealtimes, at bedtimes and as needed.
As a result, after the first fall in the facility on 6/25/2024, on 7/6/2024 at 4:20 AM, Resident 143 fell again on
the floor with complaint of the right hip pain after the fall. An Xray (medical procedure that generate images
of tissues and structures inside the body) was performed which revealed a right hip fracture (broken bone).
Resident 143 was transferred to General Acute Care Hospital (GACH)'s Emergency Department (ED) on
7/6/2024 at 10:33 PM (18 hours after the resident fell on 7/6/24 at 4:20 AM) for further treatment and
evaluation for severe, constant right hip pain. On 7/8/2024, Resident 143 had hemiarthroplasty (a surgical
procedure that replaces only the ball portion of the hip joint, not the socket portion) right hip due to right
femoral neck fracture (broken bone of the thigh bone near the hip joint).
Findings:
During a review of Resident 143's admission Record, indicated Resident 143 was originally admitted to the
facility on [DATE] and readmitted on [DATE] with diagnosis that included dementia [the loss of cognitive
functioning (thinking, remembering, and reasoning) to such an extent that it interferes with a person's daily
life and activities], muscle weakness, abnormality of gait (a manner of walking) and mobility (ability to move
freely), osteoporosis (a condition that causes bones to become weak and lose their strength, making them
break more easily than normal bones), history of fall, fractures (broken bone) of lower end of right radius
(one of two major bones in the forearm from the elbow to the wrist), fracture of right pubis (broken three
main bones that make up the pelvis, a structure located between the abdomen and thighs). The record
indicated, on 7/11/2024, Resident 143 was readmitted to the facility with a diagnosis of the right femur
(thigh bone) fracture.
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
055706
If continuation sheet
Page 8 of 34
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
055706
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
07/26/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
The Orchard - Post Acute Care
12385 E. Washington Blvd
Whittier, CA 90606
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0689
Level of Harm - Actual harm
Residents Affected - Few
During a review of Resident 143's Fall Risk Evaluation, dated 6/8/2024, indicated Resident 143 was at high
risk for fall due to history of one (1) to two (2) falls in the past 3 months, and was regularly incontinent (no
control of bladder to urinate and bowel to have bowel movement), and had balance problem.
During a review of Resident 143's Care Plan, dated 6/8/2024, indicated Resident 143 was at risk for falls
related to post (after) fall at home on 6/5/2024. The Care Plan indicated to ensure Resident 143 was free
from falls and serious injury, the facility will anticipate the resident's needs, by providing a safe environment
with adequate lighting, and will keep personal items within reach. The interventions also indicated the
facility will review information from Resident 143's past falls and will attempt to determine cause of falls,
record possible root causes, and alter/remove any potential causes of fall if possible. The care plan did not
address the resident being at high risk for fall as indicated in the Fall Risk Evaluation dated 6/8/2024 to
ensure the care plan include measurable objectives and interventions that addressed risk factors to prevent
falls.
During a review of Resident 143's Care Plan, dated 6/14/2024, indicated Resident 143 was at risk for fall
due to osteoporosis, with the intervention to keep inside of resident's room well lit at night.
During a review of Resident 143's Bowel and Bladder Evaluation, dated 6/8/2024, indicated Resident 143
was a likely candidate for Bowel and Bladder re-training (a program for toileting schedule when the nurse
promotes a patient's toileting every two hours to avoid overfilling the bladder to decrease the chance of
incontinence).
During a review of Resident 143's History and Physical (H&P), dated 6/9/2024, indicated Resident 143 had
fluctuating (changing) capacity to understand and make decisions.
During a review of Resident 143's GACH record titled Physician Discharge Summary, dated 6/10/2024,
indicated Resident 143 was admitted to GACH from 6/5/2024 to 6/8/2024 due to a fall at home that resulted
in fractures of the right radius and the right pubis and received nonsurgical intervention for the right ramus
(branch of the arm bone) fracture and, underwent an open reduction and internal fixation (ORIF, surgical
procedure to fix a severe bone fracture. Open reduction means surgery is needed to realign the bone
fracture into the normal position) of the right radius.
During a review of Resident 143's Minimum Data Set (MDS, a comprehensive assessment and screening
tool) dated 6/13/2024, indicated Resident 143's cognitive skills (ability to think, remember and reason) were
moderately impaired, was dependent (full staff performance, resident does none of the effort to complete
activity) in toileting hygiene [ability to maintain perineal (relating to the area between the anus and genitals)
hygiene, adjust clothes before and after voiding or having a bowel movement) and toilet transfer (ability to
get on and off a toilet or commode). The MDS indicated, Resident 143 required moderate assistance
(helper lifts, holds, or supports trunk or limbs but provides less than half the effort) in walking 10 feet in the
room and walking at least 50 feet and make two turns.
During the same review of Resident 143's MDS, dated [DATE], indicated, Resident 143 was frequently
incontinent (unable to control bladder to urine and bowel to have a bowel movement), balance problem
while standing/walking, and required the use of assistive devices (such as cane, walker, wheelchair) with
urine and was on a toileting program (e.g., scheduled toileting, prompted voiding, or bladder training) to
manage the resident's urinary continence. The MDS assessment did not address Resident
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
055706
If continuation sheet
Page 9 of 34
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
055706
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
07/26/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
The Orchard - Post Acute Care
12385 E. Washington Blvd
Whittier, CA 90606
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0689
143's history of falling at home where the resident sustained a right radius and right pubis fracture on
6/5/2024 prior to admission to the facility on 6/8/2024.
Level of Harm - Actual harm
Residents Affected - Few
During a review of Resident 143's SBAR (Situation, Background, Assessment, Recommendation)
Communication Form, (a form used for consistent process to facilitate concise, clear, focused
communication in the facility), dated 6/25/2024 (no time indicated), indicated Resident 143 was found
sitting on the floor outside of the bathroom and reported having pain at the level of 2/10 in pain scale (0 for
no pain and 10 for severe pain) and Tylenol (pain medication) was given.
During a review of Resident 143's Progress Notes-Nursing, dated 6/25/2024, documented by Licensed
Vocational Nurse (LVN) 6 indicated on 6/25/2024 at approximately 1:45 AM, a Certified Nursing Assistant
(CNA) (unspecified) found the resident sitting on the floor outside of bathroom. The record indicated
Resident 143 stated she got up to use the bathroom without assistance. The record indicated Resident 143
received Tylenol for pain.
During a review of Resident 143's Progress Notes-Nursing, dated 6/25/2024, documented by Registered
Nurse (RN) 4, indicated on 6/25/2024 at 1:50 AM, a CNA (unspecified) found the resident sitting upright on
the floor in front of the bathroom and 1 cm (centimeter, unit of length) skin tear was found on the resident's
left knuckle of the middle finger.
During a review of Resident 143's Fall Risk Evaluation, dated 6/25/2024, documented by RN 4 after the fall
incident, indicated Resident 143 was at medium risk for fall due to history of 3 or more falls in the past 3
months. The record indicated Resident 143 had improved elimination status from regularly incontinent (no
control bladder and bowel) to regularly continent and improved her gait/balance/ambulation that she no
longer had balance problem.
During a review of Resident 143's Post-Event IDT Review, dated 6/25/2024, indicated on 6/25/24 at around
1:50 AM, a facility's staff (unspecified who) found Resident 143 sitting upright on the floor in front of the
bathroom. The record indicated, IDT recommended for Resident 143 to be placed on bowel and bladder
scheduling by offering toileting upon rising, at mealtimes, at bedtimes and as need and the care plan
needed update to include new interventions.
During a review of Resident 143's Care Plan, dated 6/25/2024, the care plan indicated, Resident 143 had
an actual fall and sustained a skin tear on left middle finger related to poor safety awareness. The care plan
interventions indicated Resident 143 will be placed on Bowel and Bladder Scheduling by offering toilet use
upon rising in bed, at mealtimes, at bedtimes and as needed (PRN).
During a review of the facility's Fall Investigation, dated 6/26/2024, indicated on 6/25/24 at 1:50 AM, a CNA
(unspecified) reported to RN 4 that Resident 143 fell. RN 4 went to the resident's room and found Resident
143 on the floor near the bathroom. The report indicated Resident 143 was alert and oriented, able to
verbalize that she needed to use the bathroom. The report indicated Resident 143 stated she was walking
then lost her balance and fell. The report also indicated the fall resulted in Resident 143's skin tear
measuring one centimeter on the left knuckle of the middle finger and the IDT recommended for bowel and
bladder scheduling to offer toileting upon rising, at mealtimes, at bedtimes and PRN.
During a review of Resident 143's SBAR Communication Form, dated 7/6/2024, documented by LVN 6, the
SBAR indicated on 7/6/2024 (unspecified time) Resident 143 had a fall that resulted in mild right hip pain.
Tylenol (pain medication) was given.
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
055706
If continuation sheet
Page 10 of 34
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
055706
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
07/26/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
The Orchard - Post Acute Care
12385 E. Washington Blvd
Whittier, CA 90606
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0689
Level of Harm - Actual harm
During a review of Resident 143's Order Summary Report, for July 2024, indicated the Resident 143's
primary physician ordered on 7/6/2024 (unspecified time) to obtain X-Rays of the resident's bilateral (both
sides) pelvis and hips post (after) fall. The order summary indicated to transfer the resident to General
Acute Care Hospital for further evaluation.
Residents Affected - Few
During a review of Resident 143's Progress Notes-Nursing, dated 7/6/2024, documented by LVN 6,
indicated Resident 143 attempted to use the bathroom without assistance and sat down on the floor due to
room being too dark.
During a review of Resident 143's Progress Notes-Nursing, dated 7/6/2024, documented by RN 4,
indicated on 7/6/2024 at 4:20 AM, a CNA (unspecified) found Resident 143 sitting upright on the floor next
to her bed in the dark. The record indicated Resident 143 complained of 2/10 pain when performing both
active (moving a part of your body without assistance) and passive (someone or something is creating the
movement) range of motion (ROM) of the right lower extremity and refused to take pain medication. The
record indicated Resident 143 reported that she needed to use the bathroom. The record indicated,
Resident 143's primary physician was notified of incident and Xray was ordered.
During a review of Resident 143's Progress Notes-Nursing, dated 7/6/2024, indicated on 7/6/2024 at
approximately 6:25 PM, the ordered Xray was done on the right hip due to unwitnessed fall with result of
fractured right hip. The record indicated, the result was reported to Resident 143's primary physician and
was given an order to send the resident out to GACH. The record indicated Resident 143 was provided with
her pain medication (Norco 5-325 mg) at approximately 9 PM. The record indicated Resident 143 was
transferred to GACH at 10:15 PM.
During a review of Resident 143's eMAR [electronic Medication Administration Record (MAR)]-Medication
Administration Note, and MAR, dated 7/6/2024, indicated on 7/6/2024 at 11:48 AM, Resident 143 received
Norco (pain medication) oral (given by mouth) tablet 5-325 mg (milligram, unit of weight) for moderate to
severe pain (4-10) of the hip area with the pain level of 7/10.
During a review of Resident 143's MAR, dated 7/6/2024, indicated on 7/6/2024 at 8:49 PM, Resident 143
was experiencing a level of 5/10 pain with no identified location of pain and was given Norco to relieve pain
as ordered.
During a review of Resident 143's GACH record titled, Physician History & Physical (H&P), dated 7/7/2024,
indicated Resident 143 was admitted to GACH with a chief complaint of right hip pain after an unwitnessed
fall on 7/6/2024. The record indicated, Resident 143 landed on her right hip after a mechanical fall (fall
caused by outside or environmental factors) and experienced severe pain at the right hip and unable to put
weight on the right leg. The record also indicated Resident 143 had sharp, constant, severe right hip pain
with more pain when the resident moved her right leg.
During a review of Resident 143's GACH's record titled, ED Note, dated 7/7/2024, indicated on 7/6/2023 at
10:33 PM, Resident 143 was admitted to GACH's ED for complaint of right hip pain. The record indicated
Resident 143 had a history of dementia and had unwitnessed fall and Resident 143 stated that she was
trying to stand up, lost her footing and fell. The record indicated on 7/6/2024 at 11:37 PM, a hip X-ray was
done that showed a result of the right femoral neck fracture. The record indicated, Resident 143 required
admission to GACH with orthopedic (the medical specialty that focuses on injuries and diseases of the
body's bones and muscles system) consult for closed right femoral neck fracture related to fall.
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
055706
If continuation sheet
Page 11 of 34
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
055706
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
07/26/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
The Orchard - Post Acute Care
12385 E. Washington Blvd
Whittier, CA 90606
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0689
Level of Harm - Actual harm
During a review of Resident 143's GACH's record titled, Orthopedic Surgery Consult, dated 7/7/2024,
indicated on 7/6/2024, Resident 143 had a fall when she got up unsupervised injuring her right hip with
immediate pain and unable to bear weight and get up. The record indicated Resident 143 needed
hemiarthroplasty of the right hip due to right femoral neck fracture.
Residents Affected - Few
During a review of Resident 143's GACH's record titled, Operative Report, dated 7/8/2024, indicated, on
7/8/2024 at 3:44 PM, Resident 143 underwent a surgical procedure for right hip hemiarthroplasty
procedure.
During a review of the facility's Written Investigation Summary Report (WISP), dated 7/11/2024, signed by
the Director of Nurses (DON), indicated CNA 4's interview statement that on 7/6/2024, CNA 4 changed
Resident 143's brief around 2:30 AM, then at 4:20 AM, while finishing care with another resident, CNA 4
heard a sound from Resident 143's room. CNA 4 quickly went inside the room and saw Resident 143 sitting
on the floor next to her bed. CNA 4 instructed Resident 143 not to move as CNA 4 rushed to the nursing
station and informed RN 4 of the resident's fall incident. RN 4 immediately went to assess Resident 143
while the resident was still sitting on the floor. CNA 4 and RN 4 assisted Resident 143 back to bed.
During the same review of facility's WISP, dated 7/11/2024, indicated RN 4's interview statement that on
7/6/2024, RN 4 was at the nursing station around 4:20 AM when CNA 4 came to tell him that Resident 143
fell. RN 4 immediately went to the room and saw Resident 143 sitting on the floor on the right side of her
bed facing the television, with her legs stretched forward. The record indicated Resident 143 got up by
herself, tried to stand up, but she slipped, lost her balance, slid on the floor, landed on her buttocks and she
leaned to the right side. The record indicated, RN 4 completed a body assessment and noted resident
complained of pain at 2/10 on the pain scale when performing both active and passive ROM of the right
lower extremity. The record indicated Resident 143 stated she wanted to use the bathroom on her own.
During the same review of facility's WISP, dated 7/11/2024, indicated on 7/6/2024, Resident 143's physician
was notified and ordered to obtain X-Rays to bilateral hips and pelvis due to the resident's history of
previous falls. The record indicated the result from the X-ray taken in the facility on 7/6/2024 revealed in a
right hip fracture and the resident was sent to GACH for further evaluations and interventions. The record
indicated, on 7/8/2024 at 11:10 AM, the DON spoke with Resident 143's GACH's physician regarding
Resident 143's X-ray's result of the right femoral neck fracture and that the resident was scheduled for
partial right hip replacement (a surgical procedure in which the hip joint is replaced by artificial part made of
metal, ceramic, or plastic) later on 7/8/2024.
During a concurrent observation and interview on 7/26/2024 at 7:45 AM, Resident 143 was sitting on the
wheelchair next to her bed eating breakfast. Resident 143 stated she had right hip pain when moving from
one position to another. Resident 143 stated she could not recall the last time she fell in the facility.
Resident 143 stated, she had a habit of going to the bathroom every time she woke up, even when she did
not feel the urge to urinate. Resident 143 stated, she always wanted to go to the bathroom first when she
woke up because she would not have to worry about going to the bathroom later for at least a few hours.
Resident 143 stated, she preferred to go to the bathroom than use an incontinent brief and/or bedpan.
Resident 143 stated who would want the bedpan and pee in bed?
During an interview on 7/26/2024 at 8:45 AM with CNA 4, CNA 4 stated, on 7/6/2024, she was assigned to
Resident 143 during the night shift (11PM-7AM). CNA 4 stated, she changed Resident 143's incontinent
brief around 2 AM before she went on break. CNA 4 stated, she came back from break and assisted
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
055706
If continuation sheet
Page 12 of 34
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
055706
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
07/26/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
The Orchard - Post Acute Care
12385 E. Washington Blvd
Whittier, CA 90606
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0689
Level of Harm - Actual harm
Residents Affected - Few
another resident around 4:20 AM when she heard a sound from Resident 143's room. CNA 4 stated, she
finished up assisting the other resident before she went to check on Resident 143 who was found on the
floor. CNA 4 stated, Resident 143 told her that Resident 143 wanted to go to the bathroom but did not want
to bother CNA 4 and did not call for help. CNA 4 stated, Resident 143 was forgetful. CNA 4 stated, Resident
143 was not on bowel and bladder scheduling program, and she did not offer Resident 143 with scheduled
toilet use upon rising in bed, at bedtimes and as needed. CNA 4 stated, at nighttime, she would change
Resident 143's incontinent brief in bed or as needed, and she did not offer the resident to go to the
bathroom because of Resident 143's history of falls and fractures.
During an interview on 7/26/2024 at 9:13 AM with RN 4, RN 4 stated he was the RN Supervisor for the
night when Resident 143 fell on 7/6/2024. RN 4 stated, Resident 143's room was located at the end of the
hallway and about five rooms away from Nursing Station (NS) 4. RN 4 stated, around 4:20 AM, he was
sitting at NS 4 charting when he was notified by CNA 4 that Resident 143 was found on the floor. RN 4
stated, Resident 143 was sitting on the floor about three (3) feet away from her bed. RN 4 stated, Resident
143 previously fell in the facility on 6/25/2024 around 1-2 AM with the same reason that she wanted to go to
the bathroom. RN 4 stated, he was working during the night of 6/25/2024 and he saw Resident 143 on the
floor close to the bathroom.
During an interview on 7/26/2024 at 9:53 AM, LVN 6 stated she was the Charge Nurse during the shift
when Resident 143 fell on 7/6/2024. LVN 6 stated, Resident 143 told her that she wanted to go to the
bathroom but did not want to bother or wake anybody up, so she stood up by herself and walked a few
steps, then she got scared and uneasy because it was too dark, so she slid on the floor. LVN 6 stated,
Resident 143 had another fall on 6/25/2024 with the same reason that Resident 143 wanted to go to the
bathroom. LVN 6 stated, during the nighttime, the facility was usually dark. LVN 6 stated Resident 143 was
very forgetful.
During an interview on 7/26/2024 at 10:37 AM with Resident 143's family member (FAM) 1, FAM 1 stated,
before admitted to the facility, Resident 143 fell at home. FAM 1 stated, Resident 143 was able to walk
when she was first admitted to the facility. FAM 1 stated, after falling two times in the facility, the resident
was no longer able to walk.
During an interview on 7/26/2024 at 11:02 AM, CNA 4 stated, she usually had the bathroom's light on and
have the bathroom's door opened wide so that it was not too dark in the resident's room. CNA 4 stated,
there was no other light aside from the overhead light in the hallway outside the resident's room and the
resident's bathroom light. CNA 4 stated, Resident 143's bed was by the window, which was far away from
the bathroom and the entrance door.
During a concurrent interview and record review on 7/26/2024 at 11:40 AM with CNA 7, Resident 143's
CNA Tasks for July 2024 was reviewed. CNA 7 stated, Resident 143 was not on any bowel and bladder
scheduling program. CNA 7 stated, if Resident 143 was on bowel and bladder program, there would be a
charting system that would remind the CNA to offer the resident to the bathroom every two hours. CNA 7
stated, there was no task to offer Resident 143 to the bathroom every two hours. CNA 7 stated, she offered
Resident 143 to the bathroom when the resident requested by pressing the call light only.
During a concurrent interview and record review on 7/26/2024 at 1:45 PM with LVN 7, Resident 143's CNA
Tasks, and Order Summary Report for July 2024 were reviewed. LVN 7 stated, Resident 143 had no
documented evidence that Resident 143 was placed on any bowel and bladder scheduling program
because she did not see any documentation in the CNA tasks or physician order.
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
055706
If continuation sheet
Page 13 of 34
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
055706
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
07/26/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
The Orchard - Post Acute Care
12385 E. Washington Blvd
Whittier, CA 90606
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0689
Level of Harm - Actual harm
Residents Affected - Few
During a concurrent interview and record review of Resident 143's electronic record on 7/26/2024 at 2:52
PM with the DON, Resident 143's Tasks (an electronic record used by the CNA to indicate that the resident
was offered and assisted to use the toilet on scheduled time), Medication Administration Record, Care plan,
and Order Summary Report for June and July 2024 were reviewed. The DON stated, there was no
documented evidence that Resident 143 was placed on a bowel and bladder schedule as indicated in the
care plan. The DON stated there should be a documentation in the CNA Task that the CNAs asked and
offered Resident 143 to go to the bathroom every two hours so they could assist the resident to prevent fall.
The DON stated, she could not find any proof that the CNAs had been offering to assist Resident 143 to
the bathroom.
During a review of the facility's policy and procedure (P&P) titled, Fall Management System, revised
1/2024, the P&P indicated the following information:
-It is the policy of the facility to provide an environment that remains as free of accident hazards as
possible. It is also the policy of the facility to provide each resident with appropriate assessment and
interventions to prevent falls and to minimize complications if a fall occurs.
-Residents with high risk factors identified on the Fall Risk Evaluation will have an individualized care plan
developed that includes measurable objectives and timeframes. The care plan interventions will be
developed to prevent falls by addressing the risk factors and will consider the particular elements of the
evaluation that put the resident at risk.
-A review of the fall incident will include investigation to determine probable causal factors.
-The investigation will be reviewed by the Interdisciplinary Team. Fall IDT summary and recommendations
will be documented in the resident's Clinical Record.
-Resident's care plan will be updated.
During a review of the facility's P&P titled, Fall Prevention - Falling STAR Program, revised 1/29/2020, the
P&P indicated:
-It is the policy of the facility to reduce the number and severity of falls and to identify high risk residents
and take precautionary measures.
-Interventions included: Appropriate toileting program to be followed, and staff to check at the beginning of
every shift for correct application of safety devices.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
055706
If continuation sheet
Page 14 of 34
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
055706
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
07/26/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
The Orchard - Post Acute Care
12385 E. Washington Blvd
Whittier, CA 90606
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0695
Provide safe and appropriate respiratory care for a resident when needed.
Level of Harm - Minimal harm
or potential for actual harm
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
observation, interview and record review, the facility failed to provide necessary respiratory care and
services for one of four sampled residents (Resident 90) by failing to label with the date and time when first
used and replacing the oral suctioning (a procedure involves inserting a small plastic tube attached to a
suction machine into the mouth to remove saliva or secretion) canister (a container used in medical settings
to collect waste material during suction procedure) of Resident 90.
Residents Affected - Few
This deficient practice placed Resident 90 at risk for respiratory infection (any infectious disease of the
parts of the body involved in breathing).
Findings:
During a review of Resident 90's admission Record, indicated the facility originally admitted Resident 90 on
1/6/21 and readmitted on [DATE] with diagnoses that include hemiplegia (paralysis of one side of the body)
and dysphagia (difficulty swallowing).
During a review of a Minimum Data Set (MDS, a standardized assessment and care planning screening
tool), dated 7/11/24, indicated Resident 90 had severely impaired cognitive (ability to understand and make
decisions) skills for daily decision making. The MDS indicated Resident 90 required partial/moderate
assistance with oral hygiene, substantial/maximal assistance with personal hygiene, and dependent with
toileting hygiene, shower/bathe self and chair/bed-to-chair transfer.
During a review of Resident 90's Order Summary Report, dated 7/25/24, indicated the physician ordered
for Resident 90 to receive oral suction as needed for excessive secretions/congestion (a feeling of fullness
in the nose or face), starting on 2/21/24.
During a concurrent observation and interview on 7/23/24 at 8:47 AM, in Resident 90's room, with Licensed
Vocational Nurse (LVN) 4, Resident 90 was lying in the bed. A portable suction machine with a suctioning
canister attached on it was on Resident 90's nightstand. The suction canister contained 100 milliliter (ML,
measurement of unit) clear liquid and a few white particles at the bottom of the canister. The canister was
not dated or labeled. LVN 4 stated the canister was not labeled with the date when it was first used, and
she did not know when it was changed last time. LVN 4 stated the licensed nurses were responsible to date
and label with the date when first used and change the canister, but no nurse date and label the canister.
LVN 4 stated she was not sure how often they were supposed to change the canister. LVN 4 stated
Resident 90 would be at risk for infection if the canister was not changed as directed.
During an interview on 7/25/24 at 11:52 AM, with LVN 3, LVN 3 stated he did not know how often an oral
suctioning canister needed to be changed and no one had informed him about this information. LVN 3
stated it was important to date and label with date when first used and replace the canister to protect the
resident from infection.
During a concurrent interview and record review on 7/26/24 at 9:20 AM, with the Director of Nursing, the
facility's undated policy and procedure (P&P) titled, Medical Equipment-Storage, Labeling, Cleaning and
Disinfecting, was reviewed. The P&P indicated suction canister should be emptied and cleaned as needed.
The DON stated the P&P did not specifically indicate when a suction canister should be emptied and
cleaned, but as the standard of practice in the facility, the licensed nurse should
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
055706
If continuation sheet
Page 15 of 34
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
055706
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
07/26/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
The Orchard - Post Acute Care
12385 E. Washington Blvd
Whittier, CA 90606
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0695
date, label, and replace the suction canister daily to prevent potential infection to the residents.
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
055706
If continuation sheet
Page 16 of 34
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
055706
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
07/26/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
The Orchard - Post Acute Care
12385 E. Washington Blvd
Whittier, CA 90606
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0697
Provide safe, appropriate pain management for a resident who requires such services.
Level of Harm - Minimal harm
or potential for actual harm
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
observation, interview, and record review, the facility failed to follow the facility policy and procedure titled
Resident Care - Recognition and Management of Pain, dated 1/2021, for two (2) out of two (2) sampled
residents (Resident 25, and 604) by failing to:
Residents Affected - Few
1. Ensure Certified Nurse Assistant (CNA) 6 immediately report to Licensed Vocational Nurse (LVN) 8,
Resident 25's complaint of pain to ensure LVN 8 reassess the resident for the pain medication's
effectiveness, and reassess Resident 25 ---was observed experiencing pain in his left leg's stump [the
basal portion of a bodily part (as a limb) remaining after the rest is removed] on 7/23/2024 at 10:17 AM.
2. Ensure Resident 604 with pain in the shoulder, clavicle (the collar bone/the bone that connects the
breastbone to the shoulder blade) and ribs due to fracture (broken bone) was provide pain medication
timely to control pain.
These deficient practices resulted in Resident 25 experiencing pain on 7/23/2024, and Resident 604
experiencing uncontrolled pain that had the potential to result in the decline in the ability to carry out
activities of daily living and delayed healing.
Findings:
1. During a review of Resident 25's admission Record, the record indicated Resident 25 was admitted to
the facility on [DATE] and readmitted on [DATE] with diagnosis that included cellulitis of let lower limb,
fracture of superior rim of left pubis, and acquired absence of left leg below knee.
During a review of Resident 25's History and Physical, dated 12/5/2023, indicated Resident 25 had
capacity to understand and make decisions.
During a review of Resident 25's Minimum Data Set (MDS- a comprehensive assessment and screening
tool) dated 6/7/2024, the record indicated Resident 25 ' s cognition was severely impaired (difficulty with or
unable to make decisions, learn, and remember things) and needed moderate assistance (helper does less
than half the effort. Helper lifts, holds, or supports trunk or limbs, but provides more than half the effort) in
toileting hygiene (the ability to maintain perineal hygiene).
During a review of Resident 25's Care plan, dated 1/18/2024, the record indicated Resident 25 had
acute/chronic pain with the goal that the resident would verbalize adequate relief of pain and the
interventions included to anticipate need for pain relief and respond immediately to any complaint of pain,
to follow pain scale to medicate as ordered, to monitor/document for probable cause of each pain episode,
and to monitor/record pain characteristics [quality, severity, anatomical (body structure) location, onset,
duration, aggravating factors, and relieving factors].
During a review of Resident 25's Order Summary Report, dated 1/31/2024, indicated Resident 25 had a
physician's order to assess the resident ' s pain every shift.
During a review of Resident 25's Medication Administration Record (MAR), dated 7/23/24, the MAR
indicated pain assessment for 7 AM to 3 PM shift was 0 (indicating no pain).
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
055706
If continuation sheet
Page 17 of 34
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
055706
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
07/26/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
The Orchard - Post Acute Care
12385 E. Washington Blvd
Whittier, CA 90606
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0697
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
During a concurrent observation and interview on 7/23/2024 at 10:17 AM in Resident 25's room, Resident
25 was observed lying on his right side touching his left leg's stump (a residual limb after an amputation) in
the presence of CNA 6. Resident 25 stated, he had constant pain in his left stump. CNA 6 stated, she would
let the nurses know.
During an interview on 7/23/2024 at 11:03 AM (approximately one hour later) with Resident 25, Resident
25 stated, his left leg stump was still in pain with a level of 7/10 (pain scale with 0 as no pain and 10 as the
worse pain a person has ever felt) and no staff had come to assist him yet or gave the resident medication
for pain.
During an interview on 7/23/2024 at 11:05 AM with CNA 6, CNA 6 stated she was busy assisting other
residents, and forgot to let Resident 25's assigned Charge Nurse know the resident was in pain.
During an interview on 7/23/2024 at 11:09 AM with Licensed Vocational Nurse (LVN) 8, LVN 8 stated, she
got report around 8:50 AM in the morning from CNA 2 that Resident 25 was having pain in his left stump.
LVN 8 stated, she went to let Resident 25 know that she gave his routine medications around 8:40 AM
including his pain medications and told him to give it sometimes to take effect. LVN 8 stated, she did not
receive report from CNA 6 related to Resident 25's pain. LVN 8 stated she reassessed Resident 25's pain
in the morning after she gave Resident 25 his routine pain medication.
During a concurrent observation and interview on 7/23/2024 at 11:15 AM with LVN 8 in Resident 25's room,
Resident 25 was being changed by CNA 2. CNA 2 stated he just finished cleaning Resident 25 to get the
resident ready for activities. LVN 8 stated, she must have mistaken another resident with Resident 25 when
she administered the pain medication. LVN 8 stated, she did not reassess Resident 25's pain and stated, it
should have been reassessed within one hour after the pain medication was given to make sure the
medication was effective and if there was a need for a different intervention.
During an interview on 7/23/2024 at 2:11 PM with the Director of Nurses (DON), the DON stated, CNA 6
should have reported Resident 25's pain to LVN 8 to have it addressed right away and LVN 8 should have
reassess the resident's pain after one hour of pain medication's administration when the resident
complained about pain. The DON confirmed that the resident should not be suffering from pain.
During a review of the facility's policy and procedure (P&P) titled, Resident Care - Recognition and
Management of Pain, dated 1/2021, the P&P indicated the facility assists each resident with pain
management to maintain or achieve the highest practicable level of well-being and functioning by:
Interviewing or observing the resident to determine if pain is present; Identifying circumstances when pain
can be anticipated; Evaluating pain and working with the resident to develop a plan of care that considers
their needs preferences and goals. The P&P also indicated: The resident will be evaluated for pain upon
admission, quarterly, and with any change in their status, pain will be documented in the electronic health
record (HER) using a scale of 1-10, monitor pain status every shift using either the numerical pain rating or
Pain Advanced Dementia scoring guide, and the Interdisciplinary Care Plan will reflect the location and type
of pain, pharmacological, and non-pharmacological interventions, with evaluation and revision as indicated.
2. During an observation on 7/23/2024 at 10:47 AM, Resident 604 had a grimace on his face and
grimacing. In a concurrent interview Resident 604 stated he had pain in his left clavicle and the facility had
not managed his pain well since admission.
During a concurrent interview and record review on 7/25/2024 at 11:15 AM with Registered Nurse (RN)
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
055706
If continuation sheet
Page 18 of 34
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
055706
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
07/26/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
The Orchard - Post Acute Care
12385 E. Washington Blvd
Whittier, CA 90606
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0697
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
3 stated, according to Resident 604 ' s Medication Administration Record (MAR), dated 7/25/2024,
Resident 604 did not receive Oxycodone/Acetaminophen (medication for moderate to severe pain) on
7/18/2024 for a pain level of 8 (severe pain) out of 10 ( pain scale -0 no pain and 10-severe pain), and on
7/19/2024 for pain level of 8. RN 3 stated Resident 604 was admitted to the facility for pain management
and rib fracture after a fall. RN 3 stated she could not explain why Resident 604 was not given pain
medication on 7/18/2024 and 7/19/2024. RN 3 stated if the pain level was 8 out of 10, Resident 604 should
have been given Oxycodone/Acetaminophen for pain relief and control.
During a concurrent interview and record review on 7/25/2024 at 11:35 PM with the Director of Nursing
(DON), the DON stated the staff did not follow the nursing process (a resident-centered, systematic,
evidence-based approach to delivering high-quality nursing care that involves assessment, intervention and
evaluation of care) for assessment and reassessment of pain.
During a review of Resident 604's Care Plan, dated 7/14/2024, indicate Resident 604 has acute
(sudden) and chronic (frequent) pain due to shoulder, clavicle and rib fracures. The care plan indicated
Resident 604 would remain free from pain or at the level of discomfort acceptable to the resident by
ensuring to monitor for verbal and non-verbal (moaning, restless, grunting, fast/slow breathing) pain and
anticipate needs for pain relief and respond immediately for any complaint of pain.
During a review of the facility ' s policy and procedure (P&P) titled, Resident Care - Recognition and
Management of Pain, dated 1/2021, indicated the facility would interview/observe for the presence of pain,
anticipate pain, work with the resident that considers their preferences/goals, and develop a plan for
non-pharmacological and/or pharmacological interventions to manage pain. The P&P indicated if the pain
was not managed by current orders, a licensed nurse will contact the physician.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
055706
If continuation sheet
Page 19 of 34
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
055706
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
07/26/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
The Orchard - Post Acute Care
12385 E. Washington Blvd
Whittier, CA 90606
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0698
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Level of Harm - Minimal harm
or potential for actual harm
Based on observation, interview and record review, the facility failed to provide an accessible-hemodialysis
(a process of removing toxins and excess fluid in the blood by insering a plastic catheter or tube into the
body using a machine ) emergency kit (kit used in the event bleeding was observed in the hemodialysis
site) for one of three sample residents (Resident 138) who received hemodialysis.
Residents Affected - Few
This deficient practice had the potential to delay or unable to immediately provide interventions in an event
of emergency to Resident 138 for complications such as trauma, and bleeding on the dialysis access site (a
surgically created vein used to remove and return blood to the body during hemodialysis) that could lead to
a significant blood loss and decline in the resident's wellbeing.
Findings:
During a review of Resident 138's admission Record, indicated the facility admitted Resident 138 on
3/14/24 with diagnoses that include acute kidney failure (failure of the kidney to filter waste/toxins and
excess fluids in the blood) and hypertension (high blood pressure).
During a review of a Minimum Data Set (MDS, a standardized assessment and care planning screening
tool), dated 6/10/24, indicated Resident 138 had severely impaired cognitive (ability to understand and
make decisions) skills for daily decision making. The MDS indicated Resident 138 required
substantial/maximal assistance with eating and oral hygiene, and dependent with toileting hygiene,
shower/bathe self, personal hygiene, and chair/bed-to-chair transfer.
During a review of Resident 138's Order Summary Report, dated 7/25/24, indicated Resident 138 to
receive hemodialysis on every Tuesday, Thursday, and Saturday, ordered on 6/3/24.
During a concurrent observation and interview on 7/23/24 at 3:40 PM, in Resident 138's room, with
Licensed Vocational Nurse (LVN) 3, Resident 138 was lying on the bed with a permacath (a special
catheter used for short-term dialysis treatment) wrapped in a clean dressing on her right upper chest. LVN
3 stated Resident 138 receives hemodialysis, and a dialysis emergency kit should be available at bed side.
LVN 3 looked around Resident 138's bed and the walls and checked inside her nightstand and its drawer.
LVN 3 stated he did not find the dialysis emergency kit at Resident 138's bedside. LVN 3 stated he did not
know what was inside the dialysis emergency kit. LVN 3 stated the central supply prepared the kit and the
licensed nurses were responsible to make sure a dialysis emergency kit was available at every dialysis's
bedside in case of emergency, such as excessive bleeding from the dialysis access.
During a concurrent observation and interview on 7/23/24 at 3:54 PM, in Resident 138's room, with
Registered Nurse (RN) 2, RN 2 checked Resident 138 ' s bed side and stated there was no dialysis
emergency kit at Resident 138's bedside. RN 2 stated a dialysis emergency kit should be available at every
dialysis resident's bedside so the staff could get immediate access in case of emergency. RN 2 stated the
central supply staff prepared the kit and placed it on the hook that was attached to the right side of the
resident's nightstand.
During a concurrent interview and record review on 7/26/24 at 9:21 PM, with the Director of Nursing (DON),
the facility's policy and procedure (P&P) titled, Dialysis (Renal), Pre- and Post-Care, dated 12/2023, was
reviewed. the DON stated the facility's dialysis policy did not indicate specifically
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
055706
If continuation sheet
Page 20 of 34
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
055706
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
07/26/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
The Orchard - Post Acute Care
12385 E. Washington Blvd
Whittier, CA 90606
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0698
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
FORM CMS-2567 (02/99)
Previous Versions Obsolete
a dialysis emergency kit should be placed at every dialysis resident's bedside, but as the standard of
practice in the facility, a dialysis emergency kit, including gauzes and tourniquets, should be placed on the
hook that was attached to the right side of the nightstand for every dialysis resident. The DON stated in
case of emergency, the staff could have the immediate access to the emergency kit to prevent any harm to
the dialysis residents. The DON stated all staff, including the licensed nurses and the central supply staff
should know where to place and locate the dialysis emergency kit for the dialysis residents. The DON
stated the licensed nurses should know what was inside of the dialysis emergency kit so they could better
utilize the kit during an emergency.
Event ID:
Facility ID:
055706
If continuation sheet
Page 21 of 34
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
055706
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
07/26/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
The Orchard - Post Acute Care
12385 E. Washington Blvd
Whittier, CA 90606
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0755
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a
licensed pharmacist.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
observation, interview and record review, the facility failed to provide pharmaceutical (medication related)
services to prevent consequences of medication-related adverse events
(undesired effects) for two (2) out of three (3) sampled residents (Resident 21 and Resident 22) by failing
to:
1. Administer PreserVision (medication used for dry eye) with food per physician's order for Resident 21.
This failure had the potential to cause Resident 21 to have stomach irritation such as stomach pain,
nausea, and vomiting.
2. Administer Metformin Hydrochloride (medication given to lower the blood sugar level) was administered
with meals as ordered by the physician for Resident 22.
This failure had the potential to result in Resident 22 to develop adverse reaction to the medication such as
significant drop in blood sugar level.
Findings:
1. During a review of Resident 21's admission Record, indicated Resident 21 was admitted to the facility on
[DATE] with diagnoses that included muscle weakness and type 2 diabetes mellitus (DM- a disease that
occurs when the blood sugar is too high).
During a review of Resident 21's History and Physical Examination (H&P), dated 2/7/2024, indicated
Resident 21 did not have the capacity to understand and make decisions.
During a review of Resident 21's Minimum Data Set (MDS, a standardized assessment and care-screening
tool), dated 6/19/2024, indicated Resident 21 had severe impairment in cognitive (ability to think and
reason) skills. The MDS indicated Resident 21 required substantial/maximal assistance (helper does more
than half the effort) with lower body dressing and putting on/taking off footwear. The MDS also Resident 21
required partial/moderate assistance (helper does less than half the effort) with toileting hygiene and
shower/bathe self.
During a review of Resident 21's Order Summary Report (a summary of all currently active physician
orders), dated 7/25/24, indicated the physician ordered Resident 21 to receive PreserVision to be given one
capsule by mouth two times a day for mild dry - aged related macular degeneration (an eye disease that
cause vision loss), administer with food.
During a medication pass observation, on 7/25/2024 at 8:12 AM. Licensed Vocational Nurse (LVN) 2
administered PreserVision to Resident 21 without food and snack that were not observed on top of the
medication cart or in the Resident 21's room.
2. During a review of Resident 22's admission Record, indicated the resident was admitted to the facility on
[DATE] with diagnoses that included muscle weakness, cirrhosis of liver (liver damage
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
055706
If continuation sheet
Page 22 of 34
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
055706
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
07/26/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
The Orchard - Post Acute Care
12385 E. Washington Blvd
Whittier, CA 90606
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0755
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
where healthy cells are replaced by scar tissue), and type II Diabetes Mellitus (a group of diseases that
result in too much sugar in the blood).
During a review of Resident 22's MDS, dated 6/5/2024 indicated the resident had severe cognitive
impairment. The MDS indicated the resident was assessed requiring required substantial/maximal
assistance from staff for toileting hygiene, shower/bathe self, and lower body dressing.
During a review of the History and Physical Examination, dated 1/18/2024, indicated Resident 22 had
fluctuating capacity to understand and make decision.
During a review of Resident 22's Order Summary report, dated 7/21/2024 indicated the physician ordered
Resident 22 to receive Metformin Hydrochloride one tablet 1000 milligrams (mg, a unit of measurement) by
mouth, one time a day for DM, to be given with meals (breakfast, lunch, and dinner).
During a medication administration observation on 7/25/2024 at 9:50 AM, LVN 2 administered Metformin
Hydrochloride to Resident 22 from a bubble pack (packaging in which medications are organized and
sealed between a cardboard backing and clear plastic cover). LVN 2 and did not offer the resident food and
there was no snack or food at bedside table.
During a record review of Resident 22's Medication Administration Record (MAR), and physician orders
with LVN 2 on 7/25/2024 at 10:12 AM, LVN 2 confirmed the physician ordered Resident 22 to administer
Metformin with food and ordered Resident 21 to administer PreserVision with food. LVN 2 stated breakfast
was served at 7:30 AM. The LVN 2 confirmed she did not offer snack or food to Resident 22 before
administration of Metformin. LVN 2 stated it was important to take Metformin with meals to prevent
hypoglycemia (low blood sugar). LVN 2 also stated he did not offer snack or food to Resident 21 before
administration of PreserVision. LVN 2 further stated it was important to take PreserVision with food to
prevent stomach irritation such as nausea, vomiting, and stomach pain.
During an interview on 7/25/2024 at 11:25 AM, the DON stated the licensed nurses should have offered
some snacks before administering Metformin and PrserVision to the resident. DON stated administering
Metformin with food could prevent blood sugar drop and administering PreserVision with food to prevent
stomach irritation. DON stated LVN 2 should administered medication in accordance with the orders.
During a review of the facility's policy and procedure titled Administering Medications, revised dated 5/2021,
the policy indicated that the facility to accurately prepare, administer and document oral medications. The
procedure indicated to administer drug to resident: verify medication cards with medication sheets, read the
label on the container as it is removed from the shelf and check label with medication card. Verify with
another staff member if any questions.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
055706
If continuation sheet
Page 23 of 34
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
055706
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
07/26/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
The Orchard - Post Acute Care
12385 E. Washington Blvd
Whittier, CA 90606
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0804
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Level of Harm - Minimal harm
or potential for actual harm
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
observation, interview and record review, the facility failed to ensure the food served for one of two sampled
residents (Residents 354) was palatable and hot food were served hot and/or above 120 degrees °F
(°F-a measurement of temperature) as indicated in the facility's policy and procedure titled, Meal
Service, dated 2023.
Residents Affected - Few
This deficient practice had the potential to affect palatability of the food to the residents and to have poor
meal intake that could lead to weight loss.
Findings:
During a review of Resident 354's admission Record indicated Resident 354 was admitted to the facility on
[DATE] with diagnosis that included iron deficiency anemia (low blood count), protein-calorie malnutrition
(inadequate intake of food as a source of protein, calories, and other essential nutrients), hyperlipidemia
(an abnormally high concentration of fat particles in the blood).
During a review of Resident 354's Minimum Data Set (MDS- a comprehensive assessment and screening
tool) dated 7/13/2024, indicated Resident 354 was cognitively intact (able to think, remember, and reason)
and required setup or clean-up assistance (helper sets up or cleans up; resident completes activity. Helper
assists only prior to or following the activity) in eating.
During a review of Resident 354's History and Physical, dated 7/8/2024, indicated, Resident 354 had
capacity to understand and make decisions.
During a review of Resident 354's Order Summary Report, dated 7/17/2024, indicated, Resident 354 had a
physician ' s order of No Added Salt fortified (added nutrients to food) diet with regular texture thin liquid
consistency, large portions of protein for all meals related to unspecified protein-calorie malnutrition.
During a review of Resident 354's Care plan, dated 7/9/2024, indicated, Resident 354 had protein-calories
malnutrition with the goal to maintain adequate nutritional status with interventions that included to honor
resident rights to make personal dietary choices.
During a concurrent observation and interview on 7/24/2024 at 1:05 PM in Resident 354's room, the
resident's lunch tray delivered at bedside table by the Director of Staff Development Assistant (DSDA).
Resident 354 was observed touching the hamburger and stated that it was too cold for his liking. Resident
354 added, he always received cold food during lunch time. Resident 354 stated, he could not eat if the
food was cold because it decreases his appetite.
During a concurrent observation and interview on 7/24/2024 at 1:06 PM with the DSDA checked the
temperature of Resident 354's hamburger. The DSDA stated, the temperature of the hamburger was at
102.9 degrees Fahrenheit. The DSDA stated, she did not know if the measured temperature was at the
correct serving temperature.
During an interview on 7/24/2024 at 1:18 PM with the Dietary Supervisor (DS), the DS stated, Resident
354 ' s hamburger on the hot plate was supposed to be above 120 °F degrees Fahrenheit when it was
delivered to the resident's bedside table. The DS stated, undesired food temperature could lead
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
055706
If continuation sheet
Page 24 of 34
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
055706
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
07/26/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
The Orchard - Post Acute Care
12385 E. Washington Blvd
Whittier, CA 90606
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0804
to the resident's dissatisfactory and decreased his appetite, which could potentially result in weight loss.
Level of Harm - Minimal harm
or potential for actual harm
During an interview on 7/26/2024 at 2:50 PM with the Director of Nurses (DON), the DON stated, when a
hot food is served cold with low temperature, it could lead to the food not tasting good for the resident which
could eventually discourage the resident to eat.
Residents Affected - Few
During a review of the facility's policy and procedure titled, Meal Service, dated 2023, indicated: a. Meals
that meet the nutritional needs of the resident will be served in an accurate and efficient manner and
served at the appropriate temperatures, b. Temperature of the food when the resident receives it is based
on palatability. The goal is to serve cold food cold and hot food hot. Recommended temperature at delivery
to resident for hot entrée was above or at 120-degree Fahrenheit.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
055706
If continuation sheet
Page 25 of 34
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
055706
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
07/26/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
The Orchard - Post Acute Care
12385 E. Washington Blvd
Whittier, CA 90606
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0812
Level of Harm - Minimal harm
or potential for actual harm
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve
food in accordance with professional standards.
Based on observation, interview, and record review, the facility failed implement the facility's policy and
procedure for infection control by failing to:
Residents Affected - Some
1. Store food in a sanitary manner to prevent growth of microorganisms that causes food borne illness (food
poisoning: any illness resulting from the food spoilage of contaminated food, pathogenic bacteria, viruses,
or parasites that contaminate food, as well as toxins) for residents in the facility by not checking the boxes
of fruit and vegetables that was rotten and spoiled items.
2. Ensure the dietary aid to follow hand washing practices consistent with accepted standard of practice
after touching trash bin prior to returning to work.
These deficient practices had the potential to result in pathogen (germ) exposure to residents and placed
residents at risk for a wide spread of infection (a process when a microorganism, such as bacteria, fungi, or
a virus, enters a person's body and causes harm) and developing foodborne illness (also called food
poisoning, caused by eating contaminated food or eating food not kept at appropriate temperatures.) with
symptoms including upset stomach, stomach cramps, nausea, vomiting, diarrhea and fever and can lead to
other serious medical complications and hospitalization.
Findings:
1. During an observation on 7/23/24 at 8:53 AM, in the kitchen, observed three cantaloupes and one
honeydew were in a bin, which was stored on the dry storage shelf. Three cantaloupes had multiple black
marks on them. One cantaloupe had white and gray color molds on it. There was yellow color residual at
the bottom of the bin with the melons. Two rotten onions with black and gray molds on them were stored in
a separate bin in the dry storage.
During an interview on 7/23/24 at 8:56 AM with the Dietary Supervisor (DS). The DS stated three
cantaloupes were soggy to touch and had black marks on them, and one cantaloupe had molds on it. The
DS stated the yellow residual at the bottom of the bin was from the rotten cantaloupes. The DS stated two
onions had molds on them and they were rotten. The DS stated he and another dietary staff were
responsible to check and dispose the rotten food. The DS stated these rotten items should had been thrown
out. The DS stated if residents ate the rotten food, the residents would be at risk for food borne illness.
During an interview on 7/25/24 at 2:14 PM, with the Corporate Registered Dietitian (CRD). The CRD stated
before they serve the food for the resident, they would wash and check the food and if the food was spoiled,
they would throw it away. The CRD stated if a melon had a black spot and had mold on it, they would wash
it, check it, cut out the black part, and serve the good part. The CRD stated for the onions with molds grew
on it, they would peel it, wash it, and check it, and cut out the molded part and would use the remaining of
the onion if it was good. The CRD stated the facility did not break the food safety code when she was asked
if it was ok to store the rotten cantaloupes in a dirty bin and the rotten onions in the storage area. The CRD
stated she did not see how the facility failed on the food code by storing the melons with black spots and
molds grew on it, which was stored in a bin with yellow juice residual from the melon on bottom, and onions
with gray color molds in the dry storage.
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
055706
If continuation sheet
Page 26 of 34
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
055706
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
07/26/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
The Orchard - Post Acute Care
12385 E. Washington Blvd
Whittier, CA 90606
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0812
Level of Harm - Minimal harm
or potential for actual harm
During a review of the facility's policy and procedure titled, Storing Produce, dated 2023, the P&P indicated,
1. Check boxes of fruit and vegetables for rotten, spoiled items. Check often prior to processing. Throw
away all spoiled items; and 6. Fresh fruits such as apricots, avocados, peaches, melons, plums, pineapples,
and pears may be stored at room temperature until ripe. When ripe, they should be stored in the
refrigerator.
Residents Affected - Some
2. During an observation on 7/24/2024 at 11:25 AM, in the kitchen, Dietary Aid (DA) 1 lifted a trash bin and
moved it aside, then, she reached the hairnet bin on the wall to grab a clean hairnet. Afterwards, the DA 1
lifted and moved the trash bin back in place, then, returned to work in the tray line and food preparation
area.
During an interview on 7/24/24 at 11:26 AM, with the Dietary Supervisor (DS), the DS stated the DA 1
should have washed her hands after touching the trash can before touching clean objects and returning to
work.
During a review of the facility ' s policy and procedure titled, Hand Washing Procedure - Healthcare Menu
Direct dated 2023, indicated, Hand Hygiene is important to prevent the spread of infection. PROCEDURE .
and WHEN HANDS NEED TO BE WASHED: 8. Touching trash can or lid.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
055706
If continuation sheet
Page 27 of 34
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
055706
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
07/26/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
The Orchard - Post Acute Care
12385 E. Washington Blvd
Whittier, CA 90606
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0880
Provide and implement an infection prevention and control program.
Level of Harm - Minimal harm
or potential for actual harm
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
observation, interview, and record review, the facility failed implement the facility's policy and procedure on
infection control to prevent spread of infection for four (4) out of seven (7) sampled residents (Resident 102,
25, 108, and 454) by failing to:
Residents Affected - Some
1. Ensure the nasal cannula (NC-a device used to deliver supplemental oxygen to people) tubing was
changed at least every 7 days for Resident 102.
2. Ensure the NC was stored properly and not reused after it was observed touching the trashcan and the
floor for Resident 25.
3. Ensure the G-tube (A tube inserted through the wall of the abdomen directly into the stomach) formula
bottle tubing was dated for Resident 108.
4. Ensure the peripheral intravenous (a thin, flexible tube that is inserted into a vein, it is used to give
intravenous fluids, blood transfusions, chemotherapy, and other drugs) (PIV) dressing was dated for
Resident 454.
These deficient practices had the potential to result in the residents' infection (a process when a
microorganism, such as bacteria, fungi, or a virus, enters a person's body and causes harm) and a
widespread of infection in the facility.
Findings:
1. During a review of Resident 102 ' s admission Record, indicated the facility initially admitted Resident
102 on [DATE] and readmitted on [DATE] with diagnoses that included dementia (a general term for the
impaired ability to remember, think, or make decisions that interferes with doing everyday activities) and
heart failure (a condition that develops when the heart does not pump enough blood for your body ' s
needs).
During a review of Resident 102's Minimum Data Set (MDS, a standardized assessment and care planning
tool), dated [DATE], indicated Resident 102 had severely impaired memory and cognitive (ability to think
and reasonably) impairment. The MDS indicated Resident 102 required setup or clean-up assistance with
eating and oral hygiene, and partial/moderate assistance with toileting hygiene, shower/baths self, person
hygiene and chair/bed-to-chair transfer.
During a review of Resident 102 ' s Order Summary Report, dated [DATE], indicated Resident 102 to
receive oxygen at two and may titrate up to four liter per minute (LPM, measurement units) via nasal
cannula as needed. The report indicated to change the nasal cannula weekly.
During a concurrent observation and interview on [DATE] at 11:59 AM, with the MDS nurse, Resident 102
was sitting on a wheelchair with portable oxygen tank attached on the back of the wheelchair. Resident 102
was receiving oxygen at two LPM via a NC tubing which was dated [DATE]. The MDS nurse stated a NC
should be changed every seven days. The MDS nurse stated Resident 102 ' s NC tubing had not been
changed more than 7 days and potentially placed Resident 102 at risk for respiratory infection.
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
055706
If continuation sheet
Page 28 of 34
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
055706
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
07/26/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
The Orchard - Post Acute Care
12385 E. Washington Blvd
Whittier, CA 90606
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0880
Level of Harm - Minimal harm
or potential for actual harm
During an interview on [DATE] at 9:19 AM, with the Director of Nurse (DON), the DON stated according to
the facility policy, the staff should date the NC tubing and change it every 7 days to prevent infection.
During a review of the facility ' s policy and procedure (P&P) titled, Use of Oxygen, dated 5/2021, indicated
Oxygen cannula will be changed at least every 7 days.
Residents Affected - Some
2. During a review of Resident 25 ' s admission Record indicated Resident 25 was admitted to the facility on
[DATE] and readmitted on [DATE] with diagnosis that included pneumonia (a severe lung infection),
respiratory failure (a condition in which not enough oxygen passes from the lungs into the blood), chronic
obstructive pulmonary disease with exacerbation (COPD - a lung disease characterized by long-term poor
airflow), and asthma (a condition that is marked by difficulty in breathing with wheezing, a feeling of
tightness in the chest, and coughing).
During a review of Resident 25 ' s History and Physical, dated [DATE], indicated, Resident 25 had capacity
to understand and make decisions.
During a review of Resident 25 ' s Minimum Data Set (MDS- a comprehensive assessment and screening
tool), dated [DATE], indicated Resident 25 ' s cognition was severely impaired (difficulty with or unable to
make decisions, learn, and remember things) and needed setup or clean up assistance in eating and oral
hygiene.
During a review of Resident 25 ' s Order Summary Report, dated [DATE], indicated Resident 25 had a
physician order for continuous oxygen at 2 LPM [Litters (unit of volume) per minute (unit of time)] via nasal
cannula.
During an observation on [DATE] at 9:14 AM, Resident 25 was not in his room. Resident 25 ' s oxygen
concentrator was observed side by side the trashcan, the nasal cannula was observed not in use and not
covered, and a portion of the nasal cannula tubing was touching the trashcan and the floor.
During an observation on [DATE] at 12:44 PM, Resident 25 ' s nasal cannula dated [DATE] stored in a bag
hanging beside the oxygen machine.
During a concurrent observation and interview on [DATE] at 3:30 PM with Certified Nurse Assistant (CNA)
3, Resident 25 was observed in bed with nasal cannula, dated [DATE] being used and the oxygen prongs
(small opening at the tip of the NC) that was touching the trashcan was on his nose. CNA 3 stated, when he
tidied up Resident 25 ' s bed around 12:30 PM and noticed the nasal cannula hanging on the oxygen
machine and not being stored properly so he put it in the bag. CNA 3 stated, when Resident 25 came back
from the activity ' s room, he assisted Resident 25 to bed and reused the same nasal cannula tubing.
During an interview on [DATE] at 10:06 AM with the Director of Staff Development (DSD), the DSD stated,
once the nasal cannula was observed not being stored properly when not in use, it should already be
discarded due to infection issue. The DSD stated, if the nasal cannula was touching the trash can, it was
contaminated and could potentially cause respiratory infection if reused.
During a review of the facility ' s policy and procedure (P&P) titled, Oxygen, Use of, revised [DATE],
indicated, the tubing should be kept off the floor. Labeled and dated bags should be provided for cannulas
and masks to be placed in when not in use.
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
055706
If continuation sheet
Page 29 of 34
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
055706
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
07/26/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
The Orchard - Post Acute Care
12385 E. Washington Blvd
Whittier, CA 90606
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0880
Level of Harm - Minimal harm
or potential for actual harm
During a review of the facility ' s P&P titled, Infection Prevention and Control Program, revised 10/2022,
indicated, the facility is responsible to promote individual resident's rights and well-being while trying to
prevent and control the spread of infection. The P&P also indicated the facility will provide areas,
equipment, and supplies to implement its Infection Control Program with the goal of safe use of disposable
and single use supplies and equipment; and effective cleaning and disinfecting equipment as needed.
Residents Affected - Some
3. During a review of Resident 108's admission Record, indicated the facility originally admitted Resident
188 on [DATE] and readmitted on [DATE] with diagnoses that included sepsis (a serious condition in which
the body responds improperly to an infection), end stage renal disease (ESRD) (kidneys no longer work as
they should to meet your body's needs), and diabetes (lifelong condition that causes a person's blood sugar
level to become too high).
During a review of Resident 108 ' s History and Physical Examination, dated [DATE], indicated Resident
108 had the capacity to understand and make decisions.
During a review of Resident 108's Minimum Data Set (MDS, a standardized assessment and care planning
tool), dated [DATE], indicated Resident 108 required partial/moderate assistance (helper does less than
half the effort) with dressing , personal hygiene, roll left and right, and required substantial/maximal assist
(helper does more than half the effort) toileting, shower, chair to bed transfer.
During a concurrent observation and interview on [DATE] at 9:35 AM with Licensed Vocational Nurse (LVN)
1 in Resident 108 ' s room, Resident 108 ' s G-tube formula bottle tubing was not dated. LVN 1 stated, the
tubing attached to the G-tube formula should have been dated, so we know the last time it was changed.
LVN 1 stated, it was an infection control issue, and it could affect Resident 108 ' s health if it ' s an old
tubing, it could grow bacteria and potentially get the Resident sick.
During an interview on [DATE] at 11:30 AM with Registered Nurse (RN) 1, RN 1 stated, the tubing attached
to the G-tube formula bottle should be dated, it is the indication the last time it was changed. RN 1 stated
the tubing is supposed to be changed within 24 hours. RN 1 stated, the tubing needs to be changed for
sanitary and hygiene reasons and if the tubing is old, it could potentially grow bacteria and get the resident
sick.
During a review of Resident 108 ' s Care Plan (CP), for risk for infection related to indwelling device
(G-tube), dated [DATE], the CP intervention included Enhance Barrier Precautions (EBP) (an infection
control intervention designed to reduce transmission of multidrug-resistant organisms that employs
targeted gown and glove use during high contact resident care activities)
During an interview on [DATE] at 9:23 AM with Director of Nurses (DON), DON stated, the tubing attached
to the G-tube formula bottle should be dated to indicate the last time it was changed. DON stated, the
tubing needs to be changed within 24, because if it ' s an old tubing it could potentially grow bacteria and
cause infection to the resident.
During a review of the facility ' s P&P titled, Infection Prevention and Control Program, revised 10/2022,
indicated, the facility is responsible to promote individual resident's rights and well-being while trying to
prevent and control the spread of infection. The P&P also indicated the facility will provide areas,
equipment, and supplies to implement its Infection Control Program with the goal of safe use of disposable
and single use supplies and equipment; and effective cleaning and disinfecting equipment as needed.
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
055706
If continuation sheet
Page 30 of 34
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
055706
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
07/26/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
The Orchard - Post Acute Care
12385 E. Washington Blvd
Whittier, CA 90606
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0880
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Some
4. During a review of Resident 454's admission Record, indicated the facility admitted Resident 454 on
[DATE] with diagnoses that included chronic pulmonary edema (a condition caused by too much fluid in the
lungs), severe chronic kidney disease ( a long-term condition where the kidneys do not work as well as they
should) and urinary tract infection (UTI) (an infection in any part of the urinary system).
During a review of Resident 454 ' s History and Physical Examination, dated [DATE], indicated Resident
454 had the capacity to understand and make decisions.
During a review of Resident 454's Minimum Data Set (MDS, a standardized assessment and care planning
tool), dated [DATE], indicated Resident 454 required partial/moderate assistance (helper does less than
half the effort) with toileting, upper body dressing, personal hygiene, and required substantial/maximal
assist (helper does more than half the effort) with bathing and lower body dressing.
During a concurrent observation and interview on [DATE] at 11:46 AM with Resident 454 in Resident 454
room, PIV dressing on Resident ' s 454 right hand without a date. Resident 454 stated, he does not
remember when the PIV was put on him and the last time it was used.
During a concurrent interview with LVN 1 and RN 1 on [DATE] at 12:00 PM in Resident 454 ' s room, LVN 1
stated, the PIV dressing should have been dated, so we know the last time it was changed, it was an
infection control issue, and if its old it could cause infiltration and/or infection. RN 1 stated, he is not sure
why the PIV dressing was not dated indicating the last time it was changed. RN 1 stated, Not knowing the
date, the PIV dressing could have been old and can cause infiltration or infection and affect the Residents
454 ' s health.
During a review of Resident 454 ' s CP for risk for infection, revised [DATE], the CP intervention included
maintain standard precaution (in the care of all patients to reduce the risk of transmission of
microorganisms from both recognized and non-recognized sources of infection) when providing resident
care.
During a review of Resident 454 ' s CP for 3 episodes of diarrhea and cough, revised 7/16 2024, the CP
intervention included to provide IV hydration for 1 day to prevent possible dehydration.
During an interview on [DATE] at 9:23 AM with DON, DON stated, the PIV dressing should have been
dated so we know the last time it was changed, if the PIV is old, it could cause an infection and affect the
Residents health. DON stated, ensuring the PIV dressing is dated is for infection prevention.
During a review of the facility's policy and procedure (P&P) titled, Infusion Guidelines and Procedure,
(undated), the P&P indicated; a) all peripheral IV (PIV) sites shall be monitored closely for signs of phlebitis
(inflammation of a vein), b) all peripheral IV sites shall be rotated every 72 hours or sooner if phlebitis is
suspected, unless otherwise ordered, c) All peripheral occlusive dressing shall be changed with the
peripheral changed.
During a review of the facility's P&P titled, Infection Prevention and Control Program, revised 10/2022,
indicated, the facility is responsible to promote individual resident's rights and well-being while trying to
prevent and control the spread of infection. The P&P also indicated the facility will provide areas,
equipment, and supplies to implement its Infection Control Program with the goal of safe use of disposable
and single use supplies and equipment; and effective cleaning and
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
055706
If continuation sheet
Page 31 of 34
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
055706
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
07/26/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
The Orchard - Post Acute Care
12385 E. Washington Blvd
Whittier, CA 90606
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0880
disinfecting equipment as needed.
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Some
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
055706
If continuation sheet
Page 32 of 34
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
055706
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
07/26/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
The Orchard - Post Acute Care
12385 E. Washington Blvd
Whittier, CA 90606
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0921
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Some
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and
the public.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
observation, interview, and record review, the facility failed to maintain a safe, sanitary, and hazard free
environment for two (2) out of six (6) residents (Resident 255, and 64) by failing to:
1. Ensure the footrest (a base of support and elevates the legs) of a wheelchair was not placed in the
doorway, blocking the residents and staffs from leaving and entering Resident 255 room.
This failure had the potential for residents and staffs to be at risk for accident by tripping onto the footrest
and result in a major injury.
2. Ensure the facility's staff timely empty two used urinals filled with the resident's urine for Resident 64.
This failure resulted in Resident 64's complaint of foul urine odor, feeling unsanitary and uncomfortable with
the smell.
Findings:
1. During a review of Resident 255's admission Record, indicated Resident 255 was admitted to the facility
on [DATE] with diagnoses that included muscle weakness and anemia (a condition in which the blood does
not have enough healthy red blood cell to carry oxygen all through the body).
During a review of Resident 255's History and Physical Examination (H&P), dated 9/21/2023, indicated
Resident 255 had the capacity to understand and make decisions.
During a review of Resident 255's Minimum Data Set (MDS, a standardized assessment and
care-screening tool), dated 6/19/2024, indicated Resident 255 had cognitive skill (ability to think and
reason) was moderately impaired. The MDS indicated Resident 255 required partial/moderate assistance
(helper does less than half the effort) with toileting hygiene, lower body dressing and putting on/taking off
footwear. The MDS indicated Resident 255 used a wheelchair and ability to wheel at least 50 feet with two
turns.
During a concurrent observation and interview in Resident 255's room on 7/25/2024 at 8:10 AM, Resident
255 stated she would like to get out of the room, but the footrest was blocking her way. The footrests were
observed on the floor by the door.
During an interview with Licensed Vocational Nurse 2 (LVN 2) in Resident 255 ' s room, on 7/25/2024 at
9:37 AM, LVN 2 confirmed that the footrest was left on the floor by the entrance door of Resident 255 ' s
room. LVN 2 stated that the footrests were blocking the residents from leaving and entering the room. LVN 2
stated it was a potential risk for falls and injuries to have a hazardous medical equipment blocking the
pathway.
During a review of facility ' s policy and procedure titled, Incidents and Accidents, revised dated 2/2023,
indicated that facility to implement and maintain measures to avoid hazards and accidents.
2. During a review of Resident 64 ' s admission Record indicated Resident 64 was admitted to the
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
055706
If continuation sheet
Page 33 of 34
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
055706
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
07/26/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
The Orchard - Post Acute Care
12385 E. Washington Blvd
Whittier, CA 90606
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0921
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Some
facility on [DATE] with diagnosis that included muscle weakness, type 2 diabetes mellitus (condition that
results in too much sugar circulating in the blood), hypertension (high blood pressure), and dementia [the
loss of cognitive functioning (thinking, remembering, and reasoning) to such an extent that it interferes with
a person's daily life and activities].
During a review of Resident 64's Minimum Data Set (MDS- a comprehensive assessment and screening
tool) dated 7/8/2024, indicated Resident 64 was cognitively intact (able to think, remember, and reason).
During a review of Resident 64's History and Physical, dated 7/5/2024, indicated, Resident 64 had capacity
to understand and make decisions.
During a concurrent observation and interview on 7/24/2024 at 9:10 AM in Resident 64 ' s room, two
unemptied urinals were observed hanging on the resident's bedside table, one urinal was observed half full,
and one urinal was observed one third full of urine. Resident 64 stated, Resident 64 had been urinating in
the urinals since the night before and no staff members had come in to empty them. Resident 64 stated,
the smell from unemptied urinals made him feel unsanitary and uncomfortable.
During an interview on 7/24/2024 at 9:21 AM in Resident 64's room with Certified Nurse Assistant (CNA) 3,
CNA 3 stated, he noticed the urinals with urine in them since he made his round around 7 AM, but he did
not empty them because he usually wait until the end of the shift to empty the urinals or he would empty
the urinal when the resident complained about the urine odor.
During an interview on 7/25/2024 at 10:06 AM with the Director of Staff Development (DSD), the DSD
stated, the urinals supposed to be emptied as soon as CNA 3 noticed them due to infection issue.
During an interview on 7/26/2024 at 2:46 PM with the Director of Nurses (DON), the DON stated, CNA 3
should have empty them right away when he noticed there was urine in the urinals because of the bad
smell, which could make the resident uncomfortable. The DON added, unemptied urinals could make the
resident ' s environment unsanitary.
During a review of the facility ' s policy and procedure (P&P) titled, Infection Prevention and Control
Program, dated 10/2022, indicated the following information:
-The facility is responsible to promote individual resident's rights and well-being while trying to prevent and
control the spread of infection.
-The facility will use effective methods for the safe refuse and infectious waste, consistent with all applicable
local, state, and federal requirements for such disposal.
-The facility will provide areas, equipment, and supplies to implement its Infection Control Program with the
goal to safely use disposable and single use supplies and equipment; and effective cleaning and
disinfecting equipment as needed.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
055706
If continuation sheet
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