F 0658
Ensure services provided by the nursing facility meet professional standards of quality.
Level of Harm - Minimal harm
or potential for actual harm
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
interview and record review, the facility failed to ensure services provided by the facility met professional
standards of practice for administering medications as ordered by the physician (MD) for three residents
(Resident 1, Resident 2, and Resident 3) of three sampled residents when: 1. Resident 1 did not receive
her heart failure medication, antidepressant medication, and ointment for skin redness;2. Resident 2 did not
receive a dose of his anti-fungal powder; and,3. Resident 3 did not receive her medication to alleviate pain
and itching and medication for her thyroid. These failures decreased the facility's potential to ensure
residents received medications that prevented a decline in their health status or prolonged discomfort due
to their health diagnoses. Findings:1. A review of Resident 1's admission record indicated she was admitted
on [DATE] with a diagnosis of congestive heart failure (CHF - a heart disorder which causes the heart to not
pump the blood efficiently, sometimes resulting in leg swelling) and adjustment disorder with depressed
mood (a mental health condition characterized by significant and persistent feelings of sadness and
hopelessness).A review of Resident 1's Medication Administration Record (MAR), dated August 2025,
indicated the following MD orders:a. Sacubitril/Valsartan (medication used to treat heart failure), 24-26
milligrams (mg- a unit of measurement) tablet, one tablet by mouth two times a day for heart failure with a
start date of 8/12/25 at 5 p.m. The MAR indicated Resident 1 had not been given the evening dose of the
medication on 8/12/25 nor the morning and evening doses on 8/13/25 at 9 a.m. and 5 p.m.b.
Sacubitril/Valsartan, 24-26 mg. tablet, one-half tablet by mouth two times a day for heart failure with a start
date of 8/26/25 at 6 p.m. The MAR indicated Resident 1 had not been given the evening dose of the
medication on 8/30/25 at 6 p.m. and 8/31/25 at 6 p.m.c. Trazadone (used to treat depression), 50 mg. tablet,
two tablets by mouth, at bedtime for depression with a start date of 8/12/25 at 8 p.m. The MAR indicated
Resident 1 had not been given the dose on 8/12/25 at 8 p.m.d. Menthol Zinc Oxide ointment 0.44 -20.6%
(%- a unit of measurement), apply to effected area topically every 8 hours for redness of skin with a start
date of 8/12/25 at 5 p.m. The MAR indicated Resident 1 had not been given the evening dose on 8/12/25 at
5 p.m. and the morning dose on 8/13/25 at 1 a.m.2. A review of Resident 2's admission record indicated he
was admitted on [DATE] with the diagnosis of Alzheimer's disease (a disease characterized by a
progressive decline in mental abilities).A review of Resident 2's MAR, dated August 2025, indicated the
following MD orders:a. Nystatin (anti-fungal) Powder, 100000 UNIT/Gram (UNIT/GM.- a unit of
measurement), apply to groin topically every shift for moisture-associated skin damage (MASD) with a start
date of 8/20/25 at 2:30 p.m. The MAR indicated Resident 2 had not been given the night shift dose (NOC)
of the medication on 8/20/25. 3. A review of Resident 3's admission record indicated she was admitted on
[DATE] with the diagnosis of a recurring dislocation of the left shoulder and psoriasis (a chronic skin
condition characterized by itchy and sometimes painful red, scaly plaques that can appear anywhere on the
body). A review of Resident 3's MAR, dated August 2025, indicated the following MD
Residents Affected - Some
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 2
Event ID:
055854
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
055854
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
09/02/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Santa Rosa Post Acute
4650 Hoen Avenue
Santa Rosa, CA 95405
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0658
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Some
FORM CMS-2567 (02/99)
Previous Versions Obsolete
orders:a. Lidocaine (medication used to alleviate pain) external patch, 4%, apply to effected area topically
one time a day for pain with a start date of 8/27/25 at 9 a.m. The MAR indicated Resident 3 had not been
given the medication on 8/27/25 nor 8/28/25 at 9 a.m. b. Betamethasone Dipropionate external cream
0/05%, apply to affected area topically every 8 hours for psoriasis with a start date of 8/26/25 at 5 p.m. The
MAR indicated Resident 3 had not been given the evening dose on 8/26/25 at 5 p.m., the morning and
mid-day dose on both 8/27/25 and 8/28/25 at 1 a.m. and 9 a.m.c. Levothyroxine Sodium oral tablet, 50
micrograms (mcg. - a unit of measurement), give 50 mcg by mouth in the morning for hypothyroidism (when
the thyroid gland is unable to meet the body's needs) with a start date of 8/31/25 at 6 a.m. The MAR
indicated Resident 3 had not been given the medication on 8/31/25 at 6 a.m. During a concurrent interview
and record review on 9/2/25 at 11:24 a.m., the Infection Preventionist (IP) reviewed Resident 1's, Resident
2's, and Resident 3's August 2025 MARs and confirmed all three residents had missed doses of their
medications.During a second interview and concurrent record review on 9/2/25 at 12:10 p.m., the IP stated
licensed nurses are expected to check the facility's emergency medication stock for the ordered medication.
The licensed nurses are also expected to call the pharmacy to confirm a delivery date and time, then call
the physician to notify him of the issue. The physician can then decide whether to order a substitute or
confirm that the delay of medication administration is okay. Lastly, the licensed nurses are then expected to
document what they did and any instructions they were given in the resident's chart. The IP also stated the
pharmacy was located close by so most medications could be delivered the same day; however, if the order
is placed at night, the medication would be delivered the following morning. The IP reviewed Resident 1,
Resident 2, and Resident 3's progress notes and confirmed there was no documented evidence the
pharmacy nor the physician was called. The IP also reviewed the list of medications available in the facility's
emergency medication stock and found only the lidocaine patch was available. The IP stated the nurse
could have administered the lidocaine from the facility's emergency medication stock.During an interview
with the acting Director of Nursing (DON) and the Administrator (ADM) on 9/2/25 at 2:36 p.m., the DON
confirmed if a medication was missed then it is considered a medication error and could have negatively
affected the health of the residents. A review of the facility's policy titled, Administering Medications, revised
April 2019, indicated, Medications are administered in accordance with prescriber orders, including any
required time frame.
Event ID:
Facility ID:
055854
If continuation sheet
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