Health inspection·January 30, 2024

F 0685 Assist a resident in gaining access to vision and hearing services. Level of Harm - Minimal harm or potential for actual harm **NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and medical record review, the facility failed to arrange for the transportation to and from ophthalmology appointments for one of two sampled residents (Resident 1). This posed the risk of the resident not receiving the necessary vision related care and treatment. Residents Affected - Few Findings: On 1/30/24 at 0922 hours, a telephone interview was conducted with Family Member 1. Family Member 1 stated Resident 1 missed her ophthalmology appointments in December 2023 and January 2024 because the facility did not arrange for the transportation. Family Member 1 stated the ophthalmology appointments were crucial as Resident 1 had diabetes and glaucoma and needed to have her eyes examined and eye pressure checked. Medical record review for Resident 1 was initiated on 1/30/24. Resident 1 was admitted to the facility on [DATE]. Review of Resident 1's History and Physical Note dated 8/11/23, showed Resident 1's diagnoses included diabetes and glaucoma. Review of Resident 1's Physician Order dated 6/15/23, showed Resident 1 had a follow-up ophthalmology appointment on 12/15/23 at 1010 hours. Review of Resident 1's Progress Notes dated 12/15/23 at 1449 hours, showed the transportation company could not take Resident 1 to her scheduled ophthalmology appointment as it was in a different county and the appointment had to be rescheduled. Review of Resident 1's Physician Order dated 12/18/23, showed Resident 1's rescheduled ophthalmology appointment was on 1/19/24 at 1030 hours. Review of Resident 1's Progress Notes dated 12/15/23 to 1/18/24, did not show the arranged transportation for Resident 1's ophthalmology appointment scheduled on 1/19/24 at 1030 hours. Review of Resident 1's Progress Notes dated 1/19/24 at 1037 hours, showed the transportation company could not take Resident 1 to her scheduled ophthalmology appointment on 1/19/24 at 1030 hours, as there was no availability. On 1/30/24 at 1142 hours, an interview and concurrent medical record review was conducted with the Director of Social Services. The Director of Social Services verified the above findings. The Page 1 of 2 055983 055983 01/30/2024 Coventry Court Health Center 2040 S. Euclid Avenue Anaheim, CA 92802

F 0685 Level of Harm - Minimal harm or potential for actual harm Director of Social Services verified the attempts or issues related to transportation arrangement must be documented. The Director of Social Services verified there was no documented evidence the transportation was arranged for Resident 1's ophthalmology appointment on 1/19/24, and the family was not notified about the lack of transportation until after the resident's appointment had passed. Residents Affected - Few 055983 Page 2 of 2