F 0550
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or
her rights.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
interview and record review, the facility failed to ensure one of four sampled residents (Resident 1) was
treated with dignity and respect when Resident 1's call light was removed from the wall and taken away
from her on 2/20/2024.
This failure violated Resident 1's right to have her call light accessible and within reach and resulted in
Resident 1 to feel isolated and alone and without the ability to call staff for assistance.
Findings:
During a review of Resident 1 ' s admission Record (AR), dated 3/7/24, the AR indicated Resident 1 was
admitted to the facility on [DATE]. Resident 1 had a history of Alzheimer (a brain disease that causes
memory loss and other cognitive impairment), Right femur (upper leg bone) fracture (broken bone), Right
Artificial Hip Joint (a surgical procedure in which an orthopaedic surgeon removes the diseased parts of the
hip joint and replaces them with a new prosthesis), Muscle weakness, and Abnormal gait and mobility
(unable to walk in a typical way).
During a review of Resident 1's Minimum Data Set (MDS – an evaluation of a resident's cognitive
and functional status), dated 2/16/24, the MDS indicated the Brief Interview for Mental Status (BIMS) score
(an assessment of a resident's cognitive status for memory recall) was 9 (a score of 0 – 7 indicated
severe impairment, 8 – 12 indicated moderate impairment, and 13 – 15 indicated minimal to
no impairment).
During a review of Resident 1's MDS for Functional Abilities And Goals (FAAG) dated 2/16/24, the FAAG
indicated Resident 1 required assistance to complete activities of daily living (eating, toileting, bathing,
transferring, etc.)
During an interview on 3/7/24 at 9:15 a.m. with Resident 1 in Resident 1 ' s room, Resident 1 stated
Certified Nursing Assistant (CNA) 1 came to her room on 2/20/24 around 12 o ' clock a.m. to check her
briefs (an adult diaper). Resident 1 stated, CNA 1 threw the blanket off me, pushed and shoved me. I had a
right hip incision from a hip replacement. I tried to cover my hip because it was hurting, she grabbed my
hand and pulled it away. Then she took my call light away for no reason. Resident 1 stated, I like my call
light on my bed so I can reach it to call staff for assistance. Resident 1 stated she used the call light to call
staff for pain medication and when she soils her briefs. Resident 1 stated without the call light there was no
way of calling staff for help.
During an interview on 3/7/24 at 10:21 a.m. with CNA 2, CNA 2 stated she worked during the night
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 2
Event ID:
055996
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
055996
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
03/07/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Covenant Post Acute
3408 East Shields Avenue
Fresno, CA 93726
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0550
Level of Harm - Minimal harm
or potential for actual harm
shift on 2/20/24. CNA 2 stated Resident 1 was pushing her call light all night long. CNA 2 stated CNA 1 was
assigned to provide care to Resident 1 that night and CNA 1 stated Resident 1 was crazy and CNA 1 was
not going answer Resident 1 ' s call light. CNA 2 stated CNA 1 was instructed by Registered Nurse (RN) 1
to take Resident 1 ' s call light away. CNA 2 stated it was not acceptable to take call lights away from
residents under any circumstances.
Residents Affected - Few
During an interview on 3/7/24 at 10:30 a.m. with LVN 1, LVN 1 stated she worked during the night shift on
2/20/24. LVN 1 stated RN 1 was assigned to provide care to Resident 1. LVN 1 stated Resident 1 was alert
and cooperative most of the time, sometimes confused during the night, and particular about care. LVN 1
stated Resident 1 pushed the call light excessively (more than three times an hour). LVN 1 stated Resident
1 would push the call light when she was not happy with how staff folded her blanket. LVN 1 stated it was
not acceptable to take away the call light from the resident even if the resident was confused. LVN 1 stated
if the resident pushed the call light 100 times, staff must answer the call light 100 times.
During an interview on 3/7/24 at 12:14 p.m. with the Director of Nursing (DON), DON stated staff was not
allowed to take anything away from the resident. DON stated call lights should be placed on the bed with
the resident when the resident is in bed. DON stated it was unacceptable to take away the call light even if
the resident is confused or have behavioral issues.
During an interview on 3/7/24 at 12:20 p.m. with the Administrator (ADM), ADM stated Resident ' 1 son
reported that Resident 1 ' s call light was removed from the wall on 2/20/24. ADM stated an investigation
was completed on 2/20/24 and concluded that Resident 1 ' s call light was not removed from the wall but
RN 1 did instruct CNA 1 to place Resident 1 ' s call light on Resident 1 ' s bedside table to minimize
Resident 1 from pushing the call light. ADM stated RN 1 and CNA 1 were placed on suspension during the
investigation on 2/20/24 and terminated on 2/26/24.
During a review of the facility ' s policy and procedure (P&P) titled, Resident Rights, dated 12/2016, the
P&P indicated, Policy Statement: Employees shall treat all residents with kindness, respect, and dignity.
Policy Interpretation and Implementation: 1. Federal and State laws guarantee certain basic rights to all
residents of this facility. These rights include the resident ' s right to: a. a dignified existence; b. be treated
with respect, kindness, and dignity; c. be free from abuse, neglect, misappropriation of property, and
exploitation; d. be free from corporal punishment or involuntary seclusion, and physical or chemical
restraints not required to treat the resident ' s symptoms; e. self-determination; f. communication with and
access to people and services, both inside and outside the facility; g. exercise his or her rights as a resident
of the facility and as a resident or citizen of the United States; h. be supported by the facility in exercising
his or her rights; i. exercise his or her rights without interference, coercion, discrimination or reprisal from
the facility .
During a review of the facility ' s policy and procedure (P&P) titled, Answering the Call Light, dated 3/2021,
the P&P indicated, Purpose: The purpose of this procedure is to ensure responses to the resident ' s
requests and needs. General Guidelines: .5. When the resident is in bed or confined to a chair be sure the
call light is within easy reach of the resident .
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
055996
If continuation sheet
Page 2 of 2