F 0699
Provide care or services that was trauma informed and/or culturally competent.
Level of Harm - Minimal harm
or potential for actual harm
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
interview and record review the facility failed to ensure to follow their policy and procedure (P&P) to assess
for history of psychosocial, trauma and stressors trigger an event, for two of two sample residents (Resident
1 and 2). This failure had the potential to effect health, psychosocial well-being, and person-centered
trauma informed care for Resident 1 and 2.
Residents Affected - Few
Findings:
Review of Resident 1's FS (FS: a document that gives a resident's information at a quick glance) indicated
Resident 1 was admitted to the facility on [DATE] and readmitted to facility on 6/14/2024. Review of
Resident 1's FS indicated Resident 1's admission diagnoses included depression (a mood disorder that
causes a persistent feeling of sadness and loss of interest in daily living activities), anxiety (a mental health
condition involves persistent and excessive worry that interferes with daily living activities), and insomnia (a
sleep disorder that make it hard to fall asleep or stay asleep).
Review of Resident 1's physician medication orders dated 6/14/2024 indicated, buspirone (used to treat
anxiety) 5 mg (milligram: unit of measurement equal to a thousandth of a gram) two times a day for anxiety.
Sertraline (used to treat depression) 200 mg in the morning for depression dated 6/14/2024, and trazodone
(used to treat depression) 100 mg at bedtime for depression dated 6/14/2024.
Review of Resident 1's minimum data set (MDS: clinical assessment tool) assessment dated [DATE]
indicated Resident 1's brief interview for mental status (BIMS, an assessment to test a person's cognition
level) ) score of 14 of 15 meaning he had intact cognition (score of 0-7: severe impaired cognition, 8-12:
moderately impaired cognition, 13-15: intact cognition).
Review of Resident's MDS assessment dated [DATE] indicated Resident 1's BIMS score of 14 of 15, intact
cognition.
Review of Resident 1's initial admission social service assessment dated [DATE] upon Resident 1's initial
admission indicated, questions for history for psychosocial, trauma and stressors trigger an event were left
blank, incomplete.
Review of Resident 1's initial readmission social service assessment dated [DATE] indicated, questions for
history for psychosocial, trauma and stressors trigger an event were left blank, incomplete.
During an interview with Resident 1 on 7/9/2024 at 2:10 p.m., Resident 1 stated facility staff did not enquire
or questioned Resident 1 for mental health history or history of trauma. Resident 1 also
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 3
Event ID:
056048
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
056048
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
08/01/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Pacific Coast Manor
1935 Wharf Road
Capitola, CA 95010
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0699
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
stated facility's documentation was not reflected with Resident 1's history of mental health and childhood
trauma.
Review of Resident 2's FS indicated Resident 2 admitted to facility on 1/9/2021. Review of Resident 2's FS
also indicated diagnoses included depression, anxiety, insomnia, bipolar disorder (a mental disorder with
episodes of mood swings ranging from lows to manic highs), parkinson's disease (a brain disorder that
causes unintended or uncontrollable body movements), and adult failure to thrive (a syndrome of
unexplained weight loss, deterioration in mental and functional ability and social isolation).
Review of Resident 2's physician orders indicated citalopram (used to treat depression) 100 mg daily for
depression, dated 9/29/2022, trazadone 200 mg at bedtime for depression, dated 2/1/2023, and melatonin
(used to treat for sleep disorders) 10 mg at bedtime for promote sleep dated 11/30/2021.
Review of Resident 2's MDS assessment dated [DATE] indicated Resident 2's BIMS score of 15 of 15,
intact cognition.
Review of Resident 2's quarterly social service assessment dated [DATE] indicated, questions for Resident
2's history for psychosocial, trauma and stressors trigger an event were left blank, incomplete.
Review of Resident 2's another quarterly social service assessment dated [DATE] indicated, questions for
Resident 2's history for psychosocial, trauma and stressors trigger an event were left blank, incomplete.
During an interview with Resident 2 on 7/9/2024 at 2:30 p.m., Resident 2 stated facility staff did not ask for
history of trauma or mental health concerns for Resident 2.
During concurrent review of Resident 1's social service assessments and interview with license vocational
nurse/case manager (LVN/CM) on 7/9/2024 at 3:22 p.m., LVN/CM confirmed social service assessments
done by LVN/CM on 4/19/2024 and 6/17/2024. LVN/CM also confirmed psychosocial history, trauma and
stressors trigger an event, were left blank and not completed for both assessments. LVN/CM stated history
of psychosocial assessment questions were not reviewed with Resident 1 on both dates. LVN/CM stated
she should have questioned Resident 1 for history of psychosocial assessment to meet Resident 1's
mental health needs.
During a concurrent interview and record review of social service assessments for Resident 2's dated
4/11/2024, and 7/4/2024 with social service director (SSD) on 7/9/2024 at 3:45 pm., SSD confirmed
assessment for history of psychosocial, trauma and stressors were not verified with resident 2. SSD also
confirmed questions for history for psychosocial assessment were left blank and not completed for above
both assessments. SSD stated she should have asked and completed Resident 2's psychosocial history to
meet Resident 2's trauma informed care, health and psychosocial well-being.
During an interview with director of nursing (DON) on 7/9/2024 at 4:04 p.m., DON stated social service staff
were responsible to complete social service assessments for all residents. DON also stated social service
staff should have questioned resident's psychosocial history and completed social service assessments
upon the admission, readmission and every quarter to meet resident centered plan of care for Resident 1
and 2.
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
056048
If continuation sheet
Page 2 of 3
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
056048
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
08/01/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Pacific Coast Manor
1935 Wharf Road
Capitola, CA 95010
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0699
Level of Harm - Minimal harm
or potential for actual harm
During a review of the facility's P&P titled, Initial Assessment, December 2011, the P&P indicated, 1. The
Social Service staff will complete the Initial Social Service Assessment.
2. The resident and /or family will be interviewed to obtain accurate information to complete the
assessment.
Residents Affected - Few
5. This assessment will include:
n. Psychosocial stressors
During a review of facility's P&P titled, Job Description/Performance Evaluation for Social Service Director,
revised 11/13/2017, the P&P indicated, Manages department to assure assessments, discharges and
psychological needs of residents are met. Timely, accurate and on-going comprehensive social history
assessment and care planning of identified psychosocial needs.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
056048
If continuation sheet
Page 3 of 3