Health inspection·December 11, 2025

F 0600 Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. Level of Harm - Actual harm Residents Affected - Few Based on interview and record review, the facility failed to protect one of five sampled resident's ( Resident 1) right to be free from psychological abuse by a Certified Nursing Assistant ( CNA 1) and Unlicensed Staff 1, when Resident 1 was forced to unclog her room's toilet , which contained urine and feces, with her own gloved hands while the door to room was purposely left open.This failure made Resident 1 feel embarrassed, humiliated and victimized and negatively impacted her psychological well-being.A review of Resident 1's admission record indicated she was admitted in 05/25, with the diagnosis of Paranoid Schizophrenia (a serious mental health condition where a person has a hard time telling the difference between what is real and what is not).A review of Resident 1's Minimum Data Set (MDS- a Federally Mandated assessment tool), dated 11/28/25, indicated Resident 1 had no memory impairment, no symptoms of depression, no hallucinations and no behavioral symptoms.A review of an SBAR (SBAR-Situation, Background, Assessment, Recommendation) note, dated 11/19 at 4:16 pm, indicated Resident 1 reported to the Case Manager and Program Director feelings of emotional distress after an interaction with staff. It further indicated Resident 1 had no prior incidents and reported feeling embarrassed and humiliated by the interaction.During an interview on 12/10/25 at 11:45 am, with Resident 1, Resident 1 recalled the incident in detail. Resident 1 stated that CNA A came to the dining room and asked Resident 1 to come with CNA A to her room where Unlicensed Staff C was waiting with a bag. CNA A proceeded to instruct Resident 1 to remove the contents of the toilet, which contained urine and feces, with gloved hands because it was not fair to Unlicensed Staff C. Resident 1 stated she was shocked and did not know what to do, so she complied. Resident 1 asked CNA A to please close the door and CNA A refused. Resident 1 stated, I felt extremely embarrassed, humiliated and victimized. I felt [CNA 1] was intentionally trying to humiliate and control me.During an interview on 12/10/25 at 3:36 pm, with the Director of the Behavioral Health Program (DBH), the DBH stated she was shocked by the accusation and CNA A's behavior was inappropriate and wrong and would not be tolerated, and CNA A and Unlicensed Staff B were both terminated due to the incident. The DBH stated the incident would make the resident feel fearful, concerned about retaliation, and humiliated.A review of the facility's 5-day summary report, dated 11/25/25, indicated CNA A admitted to her actions and stated she was trying to teach Resident 1 a lesson. The report further indicated Unlicensed Staff C confirmed the incident to be true. A review of the facility's policy titled, Abuse, Neglect, Exploitation and Misappropriation Prevention Program, revised 4/2021, stipulated, residents have the right to be free from abuse, including verbal abuse and mental abuse and the facility has a commitment to prevent resident abuse by anyone. Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation. LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER REPRESENTATIVE'S SIGNATURE TITLE (X6) DATE FORM CMS-2567 (02/99) Previous Versions Obsolete Facility ID: If continuation sheet Page 1 of 2 Event ID: 056090 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 056090 B. Wing A. Building (X3) DATE SURVEY COMPLETED 12/11/2025 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Blue Oak Post-Acute 850 Sonoma Ave Santa Rosa, CA 95404 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)