F 0550
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or
her rights.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
interviews, clinical record review, and facility documents review, the facility failed to ensure one of three
sampled residents (Resident 1) was treated with dignity and respect when Certified Nursing Assistant
(CNA) 1 refused to assist Resident 1 with cleaning, pulling up his brief, and sat him in his wheelchair with
his pants down while still soiled with feces.
This failure resulted in Resident 1 to feel sad and left soiled.
Findings:
Resident 1 was admitted to the facility on [DATE] with diagnoses that included cerebral infarction (stroke),
hemiplegia (paralysis of one side of body) and hemiparesis (weakness on one side of the body) following
cerebral infarction affecting left non-dominant side, repeated falls, muscle weakness.
During a review of Resident 1's Quarterly Minimum Data Set (MDS-an assessment tool), dated 2/1/24,
described him as having clear speech, able to make himself understood and as able to understand others.
Resident 1's Brief Interview for Mental Status (BIMS-a brief screening that aids in detecting cognitive
impairment) score was 13 which indicated he was cognitively intact. The MDS described Resident 1 as
having no signs or symptoms of delirium or behavioral symptoms. The MDS also described Resident 1 as
needing setup or clean-up assistance (Helper sets up or cleans up; resident completes activity. Helper
assists only prior to or following activity).
During a review of a Social Services (SS) Note, dated 4/15/24 at 3:13 p.m., the SS Note, indicated, Met
with resident regarding an incident that was reported by the DON [Director of Nursing] relating patient care.
Resident verbalized he asked for assistance getting to the bathroom when a CNA answered his Call light
accompanied with 2 students'. Resident was brought to the restroom where he moved his bowels and could
not reach to clean himself. He asked for assistance where the CNA encouraged him to do it himself, but
resident kept saying he couldn't. Resident was brought back in the room with his brief by his knees. Per
resident there was bowels all over the wheelchair. The CNA who attended to the call light left the room
without providing help. Resident was very emotional when talking about the incident. Later there was other
CNA that attended to his call light and cleaned him.
Review of the facility's 5 Day Summary, dated 4/24/24, indicated, On 4/15/24 It was witnessed by 2 Student
Nurses that [CNA 1] was witnessed being verbally inappropriate to resident after using the bathroom. [CNA
1] as telling the resident he could pull his brief up by himself when he was unable too. Resident was still
soiled, when she told to sit down into his w/c and then back into his bed where the CNA finished cleaning
him up. On interview with [Resident 1] he was very tearful and relayed
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 3
Event ID:
056098
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
056098
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
04/25/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Cottonwood Healthcare Center
625 Cottonwood Street
Woodland, CA 95695
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0550
the same information.
Level of Harm - Minimal harm
or potential for actual harm
During a review of Licensed Vocational Nurse Student 2's (LVN Student 2) statement, dated 4/15/24, the
statement indicated Resident 1's call light was on, and they (LVN Student 1 and LVN Student 2) went to
Resident 1's room. Resident 1 stated he needed help getting up to the bathroom. They transferred Resident
1 to his wheelchair and rolled him into the bathroom. Resident 1 grabbed the pole to pull himself up, but
was unable to do it. LVN Student 1 told LVN Student 2 to grab a nurse/CNA. The medication nurse helped
them transfer Resident 1 to the toilet. The medication nurse left the room due to it would take Resident 1
awhile to finish using the bathroom. Before LVN Student 2 and LVN Student 1 left the room, LVN Student 2
told Resident 1 to call if he needed anything. Per LVN Student 2's statement, a few seconds later Resident
1's call light was on. Her and LVN Student 1 went back into Resident 1's room. Resident 1 was finished
using the bathroom. They were going to clean Resident 1 up when CNA 1 came in and was going to assist
them. CNA 1 told Resident 1 to stand up, wiped him, and then told him to pull up his brief by himself.
Resident 1 looked like he was struggling. He had one hand holding the pole and the other hand on the sink.
LVN Student 2 stated to CNA 1 that she could help him pull up his brief. CNA 1 responded that he can do it
himself. Resident 1 was struggling to pull up his brief but the CNA did not want me to help him. Instead, she
was yelling at him and stomping the ground to pull up his brief. He only did it half way and the CNA just put
him on the wheelchair. I saw there was feces on the seat, and I said I can help clean that up. She said no
and told us to leave. LVN Student 1 and LVN Student 2 left the room.
Residents Affected - Few
During a review of LVN Student 1's statement, dated 4/15/24, the statement indicated LVN Student 1 and
LVN Student 2 saw Resident 1's call light was on, and they went to Resident 1's room. Resident 1 stated he
needed to use the bathroom. They transferred Resident 1 to his wheelchair and took him to the bathroom.
When Resident 1 stood up they noticed his leg was shaking, so they helped him sit back in his wheelchair.
Per LVN Student 1's statement she went to get help and had the medication nurse help them get Resident
1 onto the toilet and the nurse then left the room. CNA 1 then came into the room and told Resident 1 to get
up but his legs were shaking. CNA 1 cleaned the resident up and told Resident 1 to pull up his brief but
Resident 1 couldn't, then CNA 1 yelled at him to pull up his brief. Resident 1 tried to pull up his brief, but he
couldn't and then sat back in his wheelchair.
Resident 1's brief was half way pulled up. They asked CNA 1 if she wanted them to help clean the
bathroom. CNA 1 stated no and told them they could leave.
During an interview on 4/24/24 at 10:33 a.m. with Resident 1, via an interpreter, Resident 1 stated this was
the first time CNA 1 had provided care for him. Resident 1 stated after going to the bathroom he need help
wiping himself and pulling up his brief. CNA 1 told him he could do it, but resident kept saying he couldn't.
Resident 1 stated he got tired and sat back down in the wheelchair with his brief still by this knees. He also
stated he got wheelchair dirty from not being cleaned up. Resident 1 stated they left him in his wheelchair
with his brief and pants still down. Resident 1 stated, the two other people, along with CNA 1 left him.
Resident 1 was asked how this made him feel. Resident 1 stated he felt sad.
During an interview on 4/24/24 at 11:47 a.m. with the DON, the DON stated they substantiated the
allegation. The DON stated CNA 1 never gave a statement and her last day of work at the facility was on
4/15/24.
During a review of the facility's policy and procedure titled, Resident Rights, revised 08/2002, indicated,
Facility staff shall treat all residents with kindness, respect, and dignity .These rights
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
056098
If continuation sheet
Page 2 of 3
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
056098
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
04/25/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Cottonwood Healthcare Center
625 Cottonwood Street
Woodland, CA 95695
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0550
include the resident's right to: a dignified existence; be treated with respect, kindness, and dignity .
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
056098
If continuation sheet
Page 3 of 3