F 0609
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper
authorities.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
interview and record review, the facility failed to ensure one of four allegations of abuse was reported within
24 hours per Federal and State law when one resident (Resident 1) left the facility AMA (against medical
advice) for his safety after he telephoned the police to report an allegation of being touched inappropriately.
This failure had the potential to compromise resident's safety and result in further abuse.
Findings:
During a review of Resident 1's Face Sheet (document that contains a summary of personal and
demographic information), the Face Sheet indicated, Resident 1 was admitted to the facility on [DATE] with
a primary diagnosis of fusion of the spine (major surgery designed to stop motion to alleviate pain) in the
lumbar region (series of small bones enclosing the spinal cord in the low back). Face Sheet further
indicated Resident 1 was self-responsible.
During a review of Resident 1's Release from Responsibility for Discharge, dated 10/14/23, the Release
from Responsibility for Discharge indicated, Resident 1 was leaving against the advice of the attending
physician.
During a review of Resident 1's Notice of Transfer or Discharge, dated 10/17/23, the Notice of Transfer or
Discharge indicated, a discharge date of 10/14/23 and Resident 1 left AMA. There was nothing
documented why Resident 1 left AMA.
During a telephone interview, on 5/2/24 at 1:25 p.m., with Resident 1, Resident 1 stated two certified
nursing assistants (CNAs) ripped off my covers and pulled my sweatpants down and grabbed my genitals.
Resident 1 stated he called 911 (three-digit emergency number for police, fire, or safety) and the police
came out. Resident 1 stated he felt like he was the victim of sexual assault, and he left the facility for his
safety.
During an interview, on 5/3/24 at 11:47 a.m., with the Assistant Director of Staff Development (ADSD), the
ADSD stated Resident 1 called the police and told them someone touched him inappropriately. ADON
stated the Administrator is the Abuse Coordinator.
During an interview, on 5/3/24 at 11:56 a.m., with the Administrator (ADM), the ADM stated he does not
recall if it was reported to him. ADM stated it was his first few weeks of being on the job.
During a subsequent interview, on 5/3/24 at 1:07 p.m., with the ADSD, the ADSD stated she reported
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 4
Event ID:
056116
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
056116
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
06/03/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Los Altos Post-Acute
809 Fremont Avenue
Los Altos, CA 94024
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0609
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
it to the ADM and the ADM told her to go interview the resident. ADSD stated the resident left before she
could interview him. ADSD acknowledged allegations of abuse should be reported and investigated per
Federal and State law. ADSD stated we did not do that.
During a subsequent interview, on 5/3/24, at 1:28 p.m., with the ADM, the ADM stated the ADSD talked to
the police and the police reported there was nothing to investigate. ADM acknowledged any allegations of
abuse should be reported and investigated per Federal and State law.
Review of the facility's revised October 2022 policy Abuse or Suspected Abuse and Crime Reporting
indicated, It is the responsibility of all employees to immediately report to the facility administrator, and to
other officials in accordance with Federal and State law, any incident of suspected or alleged abuse .within
the designated time frame by e-mail, fax or telephone .not later than 24 hours after the allegation is made .
Reporting is made to the Administrator (Abuse Coordinator), State Survey Agency, Adult Protective
Services and all other required agencies (e.g. law enforcement when applicable).
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
056116
If continuation sheet
Page 2 of 4
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
056116
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
06/03/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Los Altos Post-Acute
809 Fremont Avenue
Los Altos, CA 94024
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0610
Respond appropriately to all alleged violations.
Level of Harm - Minimal harm
or potential for actual harm
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
interview and record review, the facility failed to investigate one of four allegations of abuse when Resident
1 reported being touched inappropriately. This failure had the potential to compromise resident's safety and
result in further abuse.
Residents Affected - Few
Findings:
During a review of Resident 1's Face Sheet (document that contains a summary of personal and
demographic information), the Face Sheet indicated, Resident 1 was admitted to the facility on [DATE] with
a primary diagnosis of fusion of the spine (major surgery designed to stop motion to alleviate pain) in the
lumbar region (series of small bones enclosing the spinal cord in the low back). Face Sheet further
indicated Resident 1 was self-responsible.
During a review of Resident 1's Release from Responsibility for Discharge, dated 10/14/23, the Release
from Responsibility for Discharge indicated, Resident 1 was leaving against the advice of the attending
physician.
During a review of Resident 1's Notice of Transfer or Discharge, dated 10/17/23, the Notice of Transfer or
Discharge indicated, a discharge date of 10/14/23 and Resident 1 left AMA. There was nothing
documented why Resident 1 left AMA.
During a telephone interview, on 5/2/24 at 1:25 p.m., with Resident 1, Resident 1 stated two certified
nursing assistants (CNAs) ripped off my covers and pulled my sweatpants down and grabbed my genitals.
Resident 1 stated he called 911 (three-digit emergency number for police, fire, or safety) and the police
came out. Resident 1 stated he felt like he was the victim of sexual assault, and he left the facility for his
safety.
During an interview, on 5/3/24 at 11:47 a.m., with the Assistant Director of Staff Development (ADSD), the
ADSD stated Resident 1 called the police and told them someone touched him inappropriately. ADSD
stated the Administrator is the Abuse Coordinator.
During an interview, on 5/3/24 at 11:56 a.m., with the Administrator (ADM), the ADM stated he does not
recall if it was reported to him. ADM stated it was his first few weeks of being on the job.
During a subsequent interview, on 5/3/24 at 1:07 p.m., with the ADSD, the ADSD stated she reported it to
the ADM and the ADM told her to go interview the resident. ADSD stated the resident left before she could
interview him. ADSD acknowledged allegations of abuse should be reported and investigated per Federal
and State law. ADSD stated we did not do that.
During a subsequent interview, on 5/3/24, at 1:28 p.m., with the ADM, the ADM stated the ADSD talked to
the police and the police reported there was nothing to investigate. ADM acknowledged any allegations of
abuse should be reported and investigated per Federal and State law.
During a concurrent interview and record review, on 6/3/24, at 11:40 a.m., with the Director of Staff
Development (DSD), the alleged perpetrators (CNAs) employee files were reviewed. The employee files
indicated the CNAs had not been counseled or suspended pending the outcome of an investigation and the
DSD stated both CNAs had voluntarily resigned for reasons not related to the alleged incident.
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
056116
If continuation sheet
Page 3 of 4
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
056116
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
06/03/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Los Altos Post-Acute
809 Fremont Avenue
Los Altos, CA 94024
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0610
Level of Harm - Minimal harm
or potential for actual harm
Review of the facility's revised October 2022 policy Abuse or Suspected Abuse and Crime Reporting
indicated, .suspected or alleged abuse .will be investigated with results reported to officials in accordance
with state law, including State Licensing & Certification agency, within five days of incident . Facility policy
further indicated To protect residents .from harm .the facility shall suspend staff member(s) believed to be
involved, pending the outcome of an investigation.
Residents Affected - Few
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
056116
If continuation sheet
Page 4 of 4