F 0580
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room,
etc.) that affect the resident.
Based on interview and record review, the facility failed to notify the physician within 24 hours of a
significant change in condition for one of one sampled resident with a change in condition (Resident 33),
when nursing staff identified ongoing confusion, urinary frequency, and symptoms consistent with a urinary
tract infection (UTI- an infection in the bladder/urinary tract).This failure resulted in delayed medical
evaluation and treatment of Resident 33's UTI.Findings:A review of Resident 33's admission record
indicated she was admitted in 6/2021 with the diagnosis of Alzheimer's disease (a disease characterized by
a progressive decline in mental abilities). A review of Resident 33's SBAR (situation, background,
assessment, recommendation - a communication tool used by healthcare professionals when there is a
change of condition among the residents), dated 12/19/25, indicated, .[Patient 33] experienced confusion
for past 2 days, [Patient 33] has been urinating more frequently[Patient 33] increased confusion.Needs
more assistance with ADLs [Activities of Daily Living].Reported to Primary Care Clinician.12/19/2025
10:55A review of Resident 33's progress note, dated 12/19/25 at 10:07 p.m., indicated Nursing staff was
monitoring resident's increased confusion, frequent urination, and painful urination. There was no
documentation that the physician was notified. A review of Resident 33's care plan focused .at risk for
impaired cognitive function., initiated 6/8/21 and revised 3/4/22, indicated interventions staff to implement
included, .monitor/document/report [as needed] any chances in cognitive function, specifically changes in:
decision making ability, memory, recall and general awareness, difficulty expressing self, difficulty
understanding others, level of consciousness, mental status.During an interview on 1/7/26 at 3:19 p.m. with
licensed nurse (LN C), LN C stated she was aware of the residents' confusion and urinary symptoms and
recalled monitoring the resident. LN C stated she notified Resident 33' primary physician via text message,
which she identified as the normal method of physician communication at the facility. However, LN 3 was
unable to show documentation on the electronic tablet verifying that the physician was notified prior to
12/19/25.During an interview on 1/7/26 at 11:44 a.m. with Residents 33's responsible party (RP healthcare decision maker). The RP stated on 12/22/25, she found Resident 33 not dressed appropriately
for the day, wearing shorts without underwear, and with a wet bed. The RP stated that due to the Resident
33's past history of UTI's, she took the resident to the hospital. The RP reported Resident 33 was admitted
with a diagnosis of a UTI.During an interview on 01/09/26 at 11:00 a.m., with the Director of Nursing
(DON), the DON stated he expected nursing staff to notify the physician when a change of condition
occurred and for the physician to respond in a timely manner. The DON further stated that if the physician
did not respond, nursing staff were expected to follow up and document the communication in the electronic
health record. The DON acknowledged there was no documentation that the physician was notified or that a
physician response occurred for Resident 33. The DON stated this situation did not meet his expectations
for managing and communicating a change in condition.During a review of the facility policy titled Change
in a Resident's
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 17
Event ID:
056120
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
056120
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
01/09/2026
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
North Bay Post Acute
300 Douglas Street
Petaluma, CA 94952
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0580
Level of Harm - Minimal harm
or potential for actual harm
Condition or Status, revised 2/21, indicated, Our facility notifies the resident, his or her attending physician,
and the resident representative of changes in the resident's medical/mental condition.notifications will be
made within twenty-four (24) hours of a change occurring.
Residents Affected - Few
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
056120
If continuation sheet
Page 2 of 17
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
056120
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
01/09/2026
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
North Bay Post Acute
300 Douglas Street
Petaluma, CA 94952
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0584
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited
to receiving treatment and supports for daily living safely.
Based on observation, interview and record review, the facility failed to ensure three of 22 sampled
residents (Resident 21, Resident 31, and Resident 54) were provided a comfortable and homelike
environment when: 1. Resident 21's ceiling had an area in mid-repair state; and2. Resident 31 and Resident
54's walls showed significant surface deterioration, cracking, and extensive paint peeling.These failures had
the potential to negatively impact the residents' comfort and create an environment that was not
homelike.Findings:1. During a concurrent observation and interview on 1/6/26 at 9:28 a.m. in Resident 21's
room, the ceiling was observed to have an unfinished repair characterized by a large, rectangular beige
patch, approximately 2 feet by 3 feet in size, surrounded by several areas of fresh, un-sanded white plaster.
Resident 21 stated the repair was due to a leak in the ceiling.During an interview on 1/7/26 at 12:46 p.m.,
with the Maintenance Supervisor (MS), the MS stated he did not know when staff completed the repair. The
MS added that the issue had been present since he started working at the facility approximately one year
ago.2. During an observation on 1/6/26 at 10:21 a.m., in Resident 31's room, the wall next to Resident 31's
bed was observed to be dirty with food debris and with the top layer of yellow paint curling and falling off in
large flakes and a deep, straight vertical crack approximately 3 feet long extended down the corner where
the two walls meet, exposing peeling paint and plaster.During an observation on 1/6/26 at 12:29 p.m. in
Resident 54's room, the wall next to Resident 54's bed was observed with the top layer of yellow paint
curling and falling off in large flakes and a deep, straight vertical crack approximately 2 feet long extended
down the corner where the two walls meet, exposing peeling paint and plaster.During an interview on
1/6/26 at 12:48 p.m. with Licensed Nurse (LN) 4, LN 4 stated the walls in Resident 31's room and Resident
54's room were in need of repair due to the paint chipping. LN 4 stated the condition of the walls did not
present a homelike environment.During an interview on 1/9/26 at 10:00 a.m. with the Director of Nursing,
the DON agreed peeling paint, dirt and gashes on the walls, and unfinished repairs do not present a
homelike environment. The DON also stated repairs should not take as long as a year to be
completed.During a review of the facility's policy and procedure (P&P) titled, Quality of Life - Homelike
Environment, undated, the P&P stipulated, residents are provided with a clean and homelike environment.
Event ID:
Facility ID:
056120
If continuation sheet
Page 3 of 17
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
056120
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
01/09/2026
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
North Bay Post Acute
300 Douglas Street
Petaluma, CA 94952
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0609
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper
authorities.
Based on interviews and record reviews, the facility failed to ensure an abuse allegation of misappropriation
of property (when someone in a position of trust steals, misuses, or benefits personally from assets
belonging to another) for one out of two sampled resident (Resident 106) when the allegation was not
reported to the state licensing agency and the Ombudsman (an advocate for residents of nursing homes,
board and care centers, and assisted living facilities) within 2 hours.This failure could put Resident 106 at
risk for continued financial and emotional distress.Findings:A review of Resident 106's face sheet
(frontpage of the chart that contains a summary of basic information about the resident) indicated an
admission date in 12/2025.A review of Resident 106's inventory of personal effects, dated 12/19/25,
indicated Resident 106 had a black wallet.A review of a promissory note dated 12/23/25, signed by both
Resident 106 and the Social Services Director (SSD), indicated Resident 106 had 3 bank cards.A review of
Social Services Note dated 1/7/26 12:51 p.m. indicated Resident 106 reported that someone has taken his
money, and his wallet was missing. During an interview on 01/07/2026 at 3:36 p.m., Resident 106 stated he
had his wallet in his room. Resident 106 stated his wallet and bank cards were missing when his bank
alerted him that his card was used for about $6000 of unauthorized purchases since 1/4/26. Resident 106
stated he reported this incident to the Social Services Director (SSD) before lunch time on 1/7/26.During an
interview on 01/08/2026 at 1:55 p.m., the administrator (admin) verified the facility was aware of Resident
106 allegation of misappropriation of funds but did not report the allegation to the state licensing agency or
the ombudsman.During an interview on 01/08/2026 at 2:06 p.m., the Minimum Data Set coordinator
(MDSC), stated if a resident was missing his wallet and there was unauthorized use of his bank card, these
would be considered an allegation of financial abuse or misappropriation of property. The MDSC stated if a
resident reported that his wallet was missing and his card had unauthorized charges while he was at the
facility, this should have been reported to the ombudsman and the state licensing agency within 2 hours.
The MDSC stated if this allegation was not reported to these agencies within the 2 hours' time frame per
the facility policy, it could lead to potentially escalating abuse and might leave the residents vulnerable to
further exploitation.During an interview on 01/08/2026 at 2:26 p.m., the Director of Nursing (DON) stated
being aware of Resident 106's allegation of missing wallet and unauthorized charges on his bank card. The
DON acknowledged the facility did not report this incident to the state or the ombudsman.During an
interview on 01/08/2026 at 4:06 p.m., the Social Services Director (SSD) stated that on 1/7/26, before
lunch, Resident 106 reported his wallet and money was missing. The SSD verified she had this
conversation documented on 1/7/26.During an interview on 01/09/2026 at 09:15 a.m., Licensed Nurse (LN)
E stated if a resident reported that his wallet was missing and there were unauthorized charges on his
cards then this could be an allegation of abuse and should be reported to the state and the ombudsman
per facility policy. LN E stated not reporting this allegation to the state and the ombudsman could result in
continued abuse.A review of the facility's policy titled Abuse, Neglect, Exploitation or
Misappropriation-Reporting and Investigating, revised 9/2022, the policy indicated .if a resident abuse,
neglect, exploitation, misappropriation of resident property or injury of unknown source is suspected, the
suspicion must be reported immediately to the admin and to the other officials according to the state
law.the admin or the individual making the allegation immediately reports his or her suspicion to the
following person or agency: the state licensing/certification agency responsible for surveying/licensing the
facility, the state ombudsman.immediately is defined as within 2 hours of any allegation involving abuse or
serious bodily injury.
Event ID:
Facility ID:
056120
If continuation sheet
Page 4 of 17
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
056120
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
01/09/2026
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
North Bay Post Acute
300 Douglas Street
Petaluma, CA 94952
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0641
Ensure each resident receives an accurate assessment.
Level of Harm - Minimal harm
or potential for actual harm
Based on interviews and record reviews, the facility failed to ensure the accuracy of assessments for four
out of four sampled residents for Preadmission Screening and Resident Review level 1 (PASARR - a
federal assessment requirement to help ensure that individuals who have a mental disorder or intellectual
disabilities are placed in facilities that can provide the appropriate care), when Residents: 5, 58,72 and 55's
PASARR did not indicate their diagnosed serious mental illness (MI, disorders that affect your mood,
thinking and behavior).This failure could result in residents not being accurately identified with MI, missing
further evaluation, and not receiving care/services in setting most appropriate to their needs.Findings:A
review of Resident 58's face sheet (front page of the chart that contains a summary of basic information
about the resident) indicated an admission date of 1/31/25 with a diagnosis of major depression (a mood
disorder that causes a persistent feeling of sadness and loss of interest), anxiety disorder (mental health
condition characterized by persistent, excessive worry or fear in situations that aren't threatening,
interfering with daily life) and Post Traumatic disorder (PTSD, a disorder in which a person has difficulty
recovering after experiencing or witnessing a traumatic event) .A review of Resident 58's PASARR dated
10/23/2024 did not indicate Resident 58 had a diagnosis of major depression, anxiety disorder or PTSD.A
review of Resident 5's face sheet indicated an admission date of 3/2025 a diagnosis of major depression,
anxiety disorder and PTSD.A review of Resident 5's PASARR dated 12/19/25 did not indicate Resident 5
had had a diagnosis of major depression, anxiety disorder or PTSD.A review of Resident 72's face sheet
indicated an admission date of 9/2024 with a diagnosis of Depression and Schizophrenia (a mental illness
that is characterized by disturbances in thought).A review of Resident 72's PASARR dated 9/20/24 did not
indicate Resident 72 had a diagnosis of Depression or Schizophrenia.A review of Resident 55's admission
record indicated he was last admitted in 9/25 with the diagnosis of schizophrenia (a mental illness that is
characterized by disturbances in thought).A review of Resident 55's PASARR, dated 9/17/25, indicated he
did not have a serious mental illness and was not referred for a PASARR Level II.During an interview on
1/8/26 at 1:15 p.m. with the Minimum Data Set Coordinator (MDSC), the MDSC reviewed the PASARR for
Resident 55, agreed it was incorrect, and stated Resident 55 should have been flagged to have a PASARR
II (an in-depth, mandatory evaluation for nursing facility applicants suspected of having serious mental
illness) completed.During a concurrent interview and record review with the MDSC on 01/09/2026,
Residents 58, 5 and 72's face sheet and PASARR were reviewed. The MDSC verified Resident 58's face
sheet indicated a diagnosis of major depression, anxiety disorder and PTSD however, Resident 58's
PASARR dated 10/23/2024 did not indicate these diagnoses. The MDSC verified Resident 5's face sheet
indicated diagnosis of major depression, anxiety disorder and PTSD however, Resident 5's PASARR dated
12/19/25 did not indicate these diagnoses. The MDSC verified Resident 72's face sheet indicated a
diagnosis of Schizophrenia and Depression however, Resident 72's PASARR dated 9/20/24 did not indicate
these diagnoses. MDSC verified Residents 58, 5 and 72's level 1 PASARR 1 was inaccurate as it did not
accurately capture Residents 58, 5 and 72's diagnosis of serious mental illness. The MDSC stated it was
important to ensure the information on the PASARR accurately reflects the residents' mental and
psychological status to ensure appropriate placement and receive the appropriate care/ treatment they
need. During an interview on 01/09/2026 at 09:40 p.m., the Director of Nursing (DON) stated it was
important that the PASARR was accurate to ensure residents with MI get the necessary support they need
and to prevent inappropriate placement. The DON stated he recognized their deficient practice and will
ensure that PASARR will contain accurate information moving forward. During an interview on 1/9/26 at
10:00 a.m. with the Director of Nursing (DON), the DON stated PASARR screenings should be reviewed for
Residents Affected - Some
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
056120
If continuation sheet
Page 5 of 17
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
056120
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
01/09/2026
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
North Bay Post Acute
300 Douglas Street
Petaluma, CA 94952
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0641
Level of Harm - Minimal harm
or potential for actual harm
accuracy, corrected if an error is found, and a referral for a PASARR Level II screening if necessary.A
review of the facility's policy and procedure (P&P) titled, PASARR, dated 2/25, the P&P stipulated, the
facility coordinates assessments with the PASARR program under Medicaid to ensure the most suitable
setting for individuals with qualifying conditions.
Residents Affected - Some
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
056120
If continuation sheet
Page 6 of 17
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
056120
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
01/09/2026
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
North Bay Post Acute
300 Douglas Street
Petaluma, CA 94952
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0655
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Some
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being
admitted
Based on interviews and record reviews, the facility failed to ensure the baseline care plan (BCP, a
document created within 48 hours of a resident's admission to a nursing home, outlining the initial care
needed to ensure residents safety and well-being, focusing on basic needs and resident-specific
information) for four out of four sampled residents (Residents 5, 58, 72 and 106) were completed within 48
hours of admission.This failure could result in residents' delayed or inconsistent care and increased
vulnerability to immediate harm.Findings:A review of Resident 58's face sheet (front page of the chart that
contains a summary of basic information about the resident) indicated an admission date of 1/31/25 with a
diagnosis of major depression (a mood disorder that causes a persistent feeling of sadness and loss of
interest), anxiety disorder (mental health condition characterized by persistent, excessive worry or fear in
situations that aren't threatening, interfering with daily life) and Post Traumatic disorder (PTSD, a disorder in
which a person has difficulty recovering after experiencing or witnessing a traumatic event) .A review of
Resident 58's BCP with an admission date of 1/31/25 did not indicate it was completed within 48 hours of
admission. A review of Resident 5's face sheet indicated an admission date of 3/2025 with a diagnosis of
major depression, anxiety disorder and PTSD.A review of Resident 5's BCP with an admission date of
3/25/25 did not indicate it was completed within 48 hours of admission.A review of Resident 72's face sheet
indicated an admission date of 9/2024 with a diagnosis of Depression and Schizophrenia (a mental illness
that is characterized by disturbances in thought).A review of Resident 72's BCP with an admission date of
9/20/24 did not indicate it was completed within 48 hours of admission.A review of Resident 106's face
sheet indicated an admission date in 12/2025 with a diagnosis of Hypertension (HTN, high blood pressure)
and Acute Kidney Injury (AKI, a sudden decrease in kidney function that develops within seven days)A
review of Resident 106's BCP with an admission date of 12/19/25 indicated it was completed on
12/22/25.During a concurrent interview and record review on 01/09/2026 at 08:37 a.m., the Minimum Data
Set coordinator (MDSC) verified the BCP for Resident 106 with an admission date of 12/19/25 was late
when it was completed on 12/22/25. The MDSC verified the BCP for Residents 5, 58 and 72 did not
indicate it was completed within 48 hours of admission. The MDSC stated the facility policy was to complete
the BCP within 48 hours of admission. The MDSC stated not completing the BCP within 48 hours of
admission meant the facility policy was not followed and could put the residents at risk for receiving unsafe
care.During an interview on 01/09/2026 at 10:31 a.m., the Director of Nursing (DON) stated BCP were
expected to be completed within 48 hours of admission per facility policy. The DON stated if a BCP was not
completed within 48 hours of admission, it meant the facility policy was not followed and it could
compromise residents' safety and quality of life. The DON stated he recognized the deficient practice and
will strive to complete the BCP within 48 hours upon admission moving forward.A review of the facility's
policy and procedure (P&P) titled Care Plan-Baseline, undated, the P&P indicated a baseline plan of care
should be developed for each resident within 48 hours of admission.
Event ID:
Facility ID:
056120
If continuation sheet
Page 7 of 17
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
056120
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
01/09/2026
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
North Bay Post Acute
300 Douglas Street
Petaluma, CA 94952
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0658
Ensure services provided by the nursing facility meet professional standards of quality.
Level of Harm - Minimal harm
or potential for actual harm
Based on observation, interviews and record reviews the facility failed to deliver professional standards of
quality for one of 22 sampled residents (Resident 7), when a physician order was not obtained prior to the
application of bordered dressing (a multi-layered wound care product with a central absorbent pad and an
adhesive border that secures it to the skin ) on Resident 7's Deep Tissue Injuries (DTI, purple or maroon
localized area of discolored intact skin or blood?filled blister due to damage of underlying soft tissue from
pressure and/or shear)This failure could put the patient at risks for physical harm and worsening wound
conditions.Findings:1.A review of Residents 7's Minimum Data Set assessment (MDS, a federally
mandated resident assessment tool), dated 11/26/25, indicated Resident 7 had two deep tissue injuries
(DTI, purple or maroon localized area of discolored intact skin or blood?filled blister due to damage of
underlying soft tissue from pressure and/or shear).A review of Resident 7's physician order summary (POS,
a healthcare professional's written instruction specifying the care, services, treatment and medications a
patient should receive) of active orders, as of 1/9/26, indicated an order of may self-apply bordered
dressing as needed (PRN) per patients' request for preventative treatment for wound care management
with the start date of 1/7/26.A review of Resident 7's electronic treatment administration record (ETAR, a
digital system used to track and document the administration of treatments), for 1/2026, did not indicate an
order to apply bordered dressing for treatment.During a concurrent observation and interview on
01/07/2026 at 11:00 AM, Licensed Nurse (LN) B verified Resident 7 had two DTI's, one on each posterior
(back) leg. LN B was seen with two bordered dressings. LN B stated she had used the bordered dressings
to treat Resident 7's DTIs both in the past and on this date. LN B confirmed an order from the physician
was required to use the border dressing on Resident 7's DTIs and acknowledged there was no such
order.During an interview on 01/08/2026 at 10:42 AM, Resident 7 stated staff had been placing the
bordered dressing on the DTIs on her legs and buttocks for a while now. Resident 7 stated that 1/7/26 was
not the first time staff had used bordered dressing to cover her DTI's. During a concurrent interview and
record review on 01/08/2026 at 10:57 AM, with the Minimum Data Set coordinator (MDSC) 2, Resident 7's
POS was reviewed. The MDSC 2 verified the order for the bordered dressing was provided on 1/7/26 and
there were no previous orders to apply the bordered dressing on Resident 7's DTI's in the past. MDSC 2
stated the application of bordered dressing need to have a physician order. The MDSC 2 stated physician's
order must be followed by the nurses and deviations were not allowed. She stated applying a dressing
without a physician's order was beyond a nurse's scope of practice and could result in harm to the
resident.During an interview on 01/08/2026 at 11:52 AM, MDSC stated a physician's order was needed
prior to using a bordered dressing on a resident. MDSC clarified it was important that a physician order was
requested prior to using any type of dressing to ensure the correct type of dressing was being used for the
correct type of wound, as the physician would know best which type of dressing was appropriate to use on
certain type of wound. The MDSC stated if an incorrect dressing was used for a certain type of wound, the
wound might worsen and could be a safety risk for the resident.During an interview on 01/09/2026 at 10:31
AM, the Director of Nursing (DON) stated a physician's order was needed prior to using bordered dressing
to treat a resident wound. A review of the facility's policy and procedure (P&P) titled Medication
Administration-General Guidelines, dated 10/2017, the P&P indicated .medications are administered as
prescribed in accordance with good nursing principles and practice. medications are administered in
accordance with written orders of the attending physician.
Residents Affected - Few
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
056120
If continuation sheet
Page 8 of 17
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
056120
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
01/09/2026
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
North Bay Post Acute
300 Douglas Street
Petaluma, CA 94952
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0677
Provide care and assistance to perform activities of daily living for any resident who is unable.
Level of Harm - Minimal harm
or potential for actual harm
Based on observations, interviews and record reviews, the facility failed to ensure two out of two sampled
residents (Residents 37 and 80's) received care to maintain grooming when fingernails were long with
brownish material underneath.This failure could negatively affect the resident's sense of dignity and be an
infection control concern.Findings:A review of Resident 37's face sheet (front page of the chart that
contains a summary of basic information about the resident) indicated an admission date in 4/2025 with a
diagnosis of Hemiplegia (total paralysis of the arm, leg, and trunk on the same side of the body) and
muscle weakness.A review of Resident 37's Minimum Data Set (MDS, a federally mandated resident
assessment tool), dated 10/29/25, section GG Functional Abilities and Goals, indicated Resident 37
needed moderate assistance from staff for personal hygiene tasks.A review of Resident 80's face sheet
indicated an admission date in 1/2019 with a diagnosis of Traumatic Brain Injury (TBI, a disruption in the
normal function of the brain that can be caused by a bump, blow, or jolt to the head).A review of Resident
80's MDS, dated 11/30 25, section GG Functional Abilities and Goals, indicated Resident 80 needed
maximum assistance from staff for personal hygiene tasks.During a concurrent observation and interview
on 01/06/26 at 12:19 p.m., Resident 80 was noted with long fingernails that had brownish material
underneath while he was eating his lunch. Resident 80 stated he had dirt under his fingernails and his
fingernails were long because no one will cut them.During an observation on 01/06/2026 at 12:20 p.m.,
Resident 37 was noted with long fingernails that had brownish material underneath while he was eating his
lunch.During an interview on 01/09/2026 at 10:57 a.m., when shown photos of Residents 37 and 80's
fingernails, the Director of Staff Development (DSD) verified these residents' fingernails were long and had
brownish materials underneath. The DSD stated this was not acceptable since Residents 37 and 80 were
dependent on staff to keep their nail short and clean. The DSD stated it was not acceptable to see
residents' fingernails long with brownish/blackish materials underneath as it was for their dignity and for
infection control concerns. During an interview on 01/09/2026 at 12:05 p.m., the Director of Nursing (DON)
stated it was not acceptable for Residents 37 and 80 to have long fingernails with brownish materials
underneath. The DON stated the expectation was that resident's fingernails will be kept short and clean.
The DON stated he recognized the deficient practice and will strive to be better moving forward. A review of
the facility's policy and procedure (P&P) titled Nail Care, undated, the P&P indicated .to provide residents
with safe hygienic and thorough nail care assistance .clean nails and under nails .A review of the facility's
P&P titled Activities of Daily Living, revised 3/2018, the P&P indicated .residents who were unable to carry
out activity of daily living independently will receive the services necessary to maintain good nutrition,
grooming, personal and oral hygiene.
Residents Affected - Few
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
056120
If continuation sheet
Page 9 of 17
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
056120
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
01/09/2026
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
North Bay Post Acute
300 Douglas Street
Petaluma, CA 94952
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0700
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a
resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed
consent; and (4) Correctly install and maintain the bed rail.
Based on observations, interviews, and record review, the facility failed to ensure the bed cane (a type of
bed rail that is a bar that attaches to the side of a bed, to help a person get in and out of bed) for one of 24
sampled residents (Resident 8), was in proper use when:it was installed without completed assessment of
risk of entrapment;Informed consent (voluntary agreement to accept treatment and/or procedures after
receiving education regarding the risks, benefits, and alternatives offered) was not obtained prior to
installation; andIt was installed incorrectly.These failures increased the risk of resident injury, including falls
or entrapment, which could result in serious harm or death.Findings:A review of Resident 8's admission
record indicated she was last admitted to the facility in 8/2018 with the diagnosis of unspecified dementia (a
progressive state of decline in mental abilities).A review of Resident 8's physician order, dated 9/21/24,
indicated, Bed cane x 1as an enabler to assist with bed mobility. (non-restraint)1. A review of Resident 8's
bed rail (bars attached to the sides of a bed, serving as safety and mobility aids) evaluations, dated
10/7/24, 4/7/25, 7/8/25, and 10/16/25, indicated entrapment evaluations had not been completed during
any of the bed rail evaluations and that a bed cane was in use. During an interview on 1/9/26 at 8:47 a.m.
with the Minimum Data Set Coordinator (MDSC), the MDSC stated entrapment assessments were
completed by the maintenance department prior to installation of bed canes and bed rails. MDSC also
reviewed Resident 8's bed rail evaluations dated 10/7/24, 4/7/25, 7/8/25, and 10/16/25 and confirmed the
entrapment evaluations were not completed and should have been. During an interview on 1/9/26 at 10
a.m. with the Director of Nursing (DON), the DON stated the maintenance department kept records of
entrapment evaluations completed prior to installation of bed canes and bed rails.A copy of Resident 8's
entrapment evaluation completed by the maintenance department was not provided as requested.2. During
an interview on 1/9/26 at 8:47 a.m. with the MDSC, the MDSC stated informed consent should be obtained
prior to installation of bed canes and bed rails. MDSC also stated the initial consent for Resident 8's bed
cane was not in the electronic health record (EHR).During an interview on 1/9/26 at 10 a.m. with the DON,
the DON stated informed consent was obtained prior to the installation of a bed rail due to the risk of
entrapment. The DON stated it had not been obtained prior to installation of the bed cane because it was
different from a bed rail and there was not risk for entrapment. After viewing a photograph of the bed cane
with three, Risk for Entrapment, warnings on it the DON acknowledged3. During an observation on 1/7/26
at 10:21 a.m., Resident 8's bed cane was observed to be installed on the left side of the bed, with three
clearly visible warning signs for possible entrapment. The bed cane was secured to the bed frame with the
safety strap looped over and around the central frame bar repeatedly, creating a bundled wrap at the
midpoint of the frame.During an interview on 1/7/26 at 12:46 p.m. with the Maintenance Supervisor (MS),
the MS stated he could not provide installation instructions for Resident 8's bed cane. The MS also stated
straps which secured the bed cane should go across to the other side of the bed frame.During an interview
on 1/7/26 at 2:55 p.m. with the MS, the MS provided an installation video for bed canes which showed
safety straps used to secure the bed cane were supposed to go under and across the whole bed
frame.During a concurrent observation and interview on 1/7/26 at 3:23 p.m. of Resident 8's bed with the
MS, the MS agreed Resident 8's bed cane was not installed properly and stated it needed to be corrected.
During an interview on 1/9/26 at 10 a.m. with the DON, the DON stated bed canes were expected to be
installed properly, per manufacturer's instructions. The DON viewed the photo of how Resident 8's bed cane
was installed and agreed it was not installed
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
056120
If continuation sheet
Page 10 of 17
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
056120
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
01/09/2026
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
North Bay Post Acute
300 Douglas Street
Petaluma, CA 94952
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0700
Level of Harm - Minimal harm
or potential for actual harm
properly. During a review of the facility's policy and procedure (P&P) titled, Bed Rails, revised 8/22, the P&P
stipulated, For the purpose of this policy bed rails include.grab assist bars. The P&P also stipulated, Bed
rails are properly installed and used according to the manufacturer's instructions. and The use of bed rails.is
prohibited unless the criteria for use of bed rails have been met including.resident assessment and
informed consent.
Residents Affected - Few
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
056120
If continuation sheet
Page 11 of 17
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
056120
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
01/09/2026
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
North Bay Post Acute
300 Douglas Street
Petaluma, CA 94952
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0755
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a
licensed pharmacist.
Based on observations, interviews and record review, the facility failed to maintain accurate records of
controlled medications (medications that the use and possession of are controlled by the federal
government) for one out of 92 residents of the facility (Resident 24), when a dose of Resident 24's
Oxycodone Hydrochloride (Oxycodone, a controlled medication that treats pain) was not documented as
administered in the Medication Administration Record (MAR a daily documentation record used by a
licensed nurse to document medications and treatments given to a resident).This failure had the potential
for a medication error to occur, which could cause Resident 24 to experience increased sedation (increased
sleepiness), respiratory depression (condition where breathing becomes dangerously slow and shallow)
and/or hospitalization. Findings:A review of Resident 24's Order Summary Report, an order dated 11/7/25,
indicated Oxycodone 5 milligrams (mg, a unit of measure) to be given one tablet by mouth every six hours
as needed (PRN) for severe pain (pain level 7-10 on a number pain scale [ A number pain scale, usually a
0 to 10 scale, helps people rate their pain intensity, with 0 meaning no pain and 10 representing the worst
pain imaginable]).During a concurrent interview and record review on 1/6/26 at 4 p.m. with Licensed Nurse
1 (LN 1), Resident 24's document titled, Antibiotic or Controlled Drug Record, dated 12/19/25 at 9:30 p.m.,
indicated Resident 24's Oxycodone 5 mg was signed out by a nurse but Resident 24's MAR, dated
12//19/25, revealed the nurse did not document Oxycodone 5 mg was administered to Resident 24 at 9:30
p.m. LN 1 verified Resident 24's Oxycodone 5 mg was signed out in his narcotic log (another term used for
the Antibiotic or Controlled Drug Record) by a nurse, but not inputted into Resident 24's MAR to show the
nurse had administered the Oxycodone.During an interview on 1/6/26 at 4:26 p.m., LN 1 stated that she
was expected to document the administration of controlled medication in the resident's MAR, including the
date and time it was given, after administering the medication.During an interview on 1/6/26 at 4:50 p.m.,
the Director of Nursing (DON) stated a narcotic (controlled medications used to treat pain) given to a
resident should be documented in the resident's narcotic log to show the narcotic count was accurate as
well as the resident's MAR to indicate the controlled medication was administered to the resident. The DON
stated if the narcotic logged out was not documented in the resident's MAR, there could be a potential
issue with narcotic diversion (when a medication is taken for use by someone other than whom it is ordered
for). The DON stated the resident's physician would review the resident's MAR to see if the resident was
still needing the narcotic, so accurate documentation was essential.A review of the facility policy/procedure
titled, Medication Administration-General Guidelines, dated 10/2017, indicated: . C. Documentation: 1) The
individual who administers the medication dose records the administration on the resident's MAR directly
after the medication is given. At the end of each medication pass, the person administering the medications
reviews the MAR to ensure necessary doses were administered and documented. In no case should the
individual who administered the medication report off-duty without first recording the administration of any
medications. 4) The resident's MAR is initialed by the person administering the medication, in the space
provided under the date, and on the line for that specific medication dose administration. Initials on each
MAR are verified with a full signature in the space provided on MAR. 5) When PRN medications are
administered, the following documentation is provided: a. Date and time of administration, medication,
dose.
Event ID:
Facility ID:
056120
If continuation sheet
Page 12 of 17
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
056120
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
01/09/2026
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
North Bay Post Acute
300 Douglas Street
Petaluma, CA 94952
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0791
Provide or obtain dental services for each resident.
Level of Harm - Minimal harm
or potential for actual harm
Based on observation, interview, and record review, the facility failed to ensure that one of one sampled
resident for dental services (Resident 6) received timely and appropriate dental evaluation and treatment,
when the resident had broken teeth, and a history of uncompleted dental referrals with no follow-up or
treatment plan.This failure resulted in Resident 6 not being able to eat effectively, placing the resident at
risk for decreased nutritional intake and potential further decline.Findings:A review of Resident 6's
admission record indicated she was admitted in 5/2021 with the diagnosis of dementia (a progressive state
of decline in mental abilities).A review of Resident 6's Minimum Data Set (MDS - a federally mandated
resident assessment tool), dated 9/26/25, indicated she had no memory impairment.A review of Resident
6's progress notes, dated 12/8/25 to 12/9/25, indicatged Resident 6 was being monitored for unplanned
weight loss. A review of Resident 6's weights summary, dated 8/4/25, indicated Resident 6's weight was
109 lbs. (pounds, an unit of measurement) and on 12/8/25 Resident 6's weight was 101 lbs., a loss of 8 lbs.
in 4 months. A review of Resident 6's physicians' orders, dated 12/5/25, indicated an order for Health
shakes to be given 3 times a day and for staff to monitor percentage meal consumed. During an interview
on 1/8/26 at 10:30 a.m. with Resident 6, Resident 6 stated she had mouth pain and the discomfort affected
her ability to eat. Resident 6 expressed that she did not like her mechanical soft diet (foods that are easy to
chew by being pureed, mashed, or chopped to change the food's texture) and wanted food with more
normal texture. Resident 6 stated her mouth pain was 5 of 10 on a number pain scale (A number pain
scale, usually a 0 to 10 scale, helps people rate their pain intensity, with 0 meaning no pain and 10
representing the worst pain imaginable). During a concurrent observation and interview on 1/8/26 at 10:45
a.m. with Resident 6 and the SSD, Resident 6 again reported mouth pain and pointed to her right lower jaw.
Observation revealed the resident had only five remaining teeth in the front lower jaw. During an interview
on 1/8/26 at 10:47 a.m. with the SSD, the SSD acknowledged the resident needed to see a dentist. The
SSD stated that if the resident received dental treatment, Resident 6 would likely enjoy eating more,
potentially gain weight, and have more energy.During a concurrent interview and record review on 1/8/26 at
9:20 a.m. with the SSD, the SSD confirmed she had reviewed resident 6's dental notes and acknowledged
the documentation was not informative regarding any plan for improving oral health. The SSD confirmed
that although a referral to a local dentist was made on 2/13/25, there was no documentation an
appointment had been made.During a concurrent interview and record review on 1/9/26 at 12:30 p.m. with
the Director of Nursing (DON), the DON stated he expected residents to receive timely follow-up for outside
services. After reviewing Resident 6's dental notes, the DON confirmed there had not been timely follow-up
and that treatment appointments had not been made as he would expect.During a review of the facility's
policy titled, Dental Services Policy, implemented 2/2025, the policy indicated Social Services would assist
residents in making dental appointments.
Residents Affected - Few
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
056120
If continuation sheet
Page 13 of 17
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
056120
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
01/09/2026
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
North Bay Post Acute
300 Douglas Street
Petaluma, CA 94952
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0812
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Many
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve
food in accordance with professional standards.
Based on observation, interview, and record review, the facility failed to store and prepare, food under
sanitary conditions and in accordance with professional standards for a census of 92 when shelf surfaces in
the walk-in refrigerator were observed to be discolored with rust-colored markings, indicating deterioration
and potential contamination risk.This failure had the potential to contribute to the spread of foodborne
illnesses among a vulnerable resident population.Findings:During the initial kitchen tour on 1/6/26 at 8:48
a.m. multiple shelves inside the walk-in refrigerator were observed with dark brown and/or rust colored
markings.During a concurrent observation and interview on 1/8/26 at 8:35 a.m., with the Dietary Manager
(DM), the DM observed these same walk-in refrigerator shelves and described the shelves as, Very rusty
and need to be replaced. The DM also acknowledged the rusted surfaces could not be sanitized.During a
review of the facility's policy and procedure (P&P) titled, Sanitation, dated 2023, the P&P stipulated, all
shelves shall be free from corrosions.
Event ID:
Facility ID:
056120
If continuation sheet
Page 14 of 17
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
056120
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
01/09/2026
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
North Bay Post Acute
300 Douglas Street
Petaluma, CA 94952
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0813
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Level of Harm - Minimal harm
or potential for actual harm
Based on observations, interview, and record review the facility failed to properly maintain the residents'
food refrigerator for a census of 92 when a food item was not properly labeled and another food item was
past the expiration date.These failures had the potential to result in residents consuming spoiled or
contaminated food, increasing the risk of foodborne illness and adverse health outcomes.Findings:During
an observation on 1/7/26 at 1:06 p.m., the resident refrigerator contained an open pack of string cheese
with five pieces remaining, labeled with the resident's room and bed number, and, Date in 9/30/25. The five
pieces of string cheese were marked with an expiration date of 12/26/25. The freezer unit of the resident
refrigerator also contained one quart of cookie butter ice cream only labeled with, Date in 11/25.During an
interview on 1/9/26 at 10:30 a.m. with the Director of Nursing (DON), the DON stated he expected items
placed in the resident refrigerator were labeled properly with dates and who the items belonged to,
otherwise resident food could be shared with another resident if not properly labeled. The DON also stated
he would expect foods to be removed when they are expired.During a review of the facility's policy and
procedure (P&P) titled, Food Brought by Family/Visitors, revised 3/22, the P&P stipulated, items left for the
resident to consume later will be labeled and stored in a distinguishable manner and the nursing staff will
discard foods on or before the use by date.
Residents Affected - Few
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
056120
If continuation sheet
Page 15 of 17
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
056120
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
01/09/2026
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
North Bay Post Acute
300 Douglas Street
Petaluma, CA 94952
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0842
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Many
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in
accordance with accepted professional standards.
Based on observation, interview, and record review, the facility failed to protect resident health information
for a census of 92 when meal tickets were disposed of in the facility's regular trash.This failure decreased
the facility's potential to protect and safeguard resident confidentiality and personal privacy.Findings:During
a concurrent observation and interview on 1/8/26 at 8:28 a.m. with the Dietary Aide (DA), in the kitchen
dishwashing area, the DA was observed removing trays from the soiled tray carts to prepare them to be
washed. The DA sorted the tray contents and threw residents' meal tickets into the garbage can along with
scraps of food. The DA stated residents' meal tickets were thrown into the garbage with food scraps. An
observation of the contents of the garbage can included 4 meal tickets.During an interview on 1/8/26 at
8:47 a.m. with the Dietary Manager (DM), the DM stated the meal tickets were thrown into the regular trash.
The DM agreed the residents' name, room number, diet order, allergies, and likes and dislikes were visibly
clear to read on the meal tickets.During an interview on 1/9/26 at 10:00 a.m. with the Director of Nursing
(DON), the DON stated any information with residents' identifiers was not to be disposed of in the regular
trash. The DON confirmed residents' meal tickets contained the resident's name, room number, diet order
and texture, food likes and dislikes, and food allergies which were part of the residents' health information;
therefore, it should have been disposed of in a locked confidential information bin for shredding.During a
review of the facility's policy and procedure (P&P) titled, Confidentiality of Information and Personal Privacy,
revised 2/21, the P&P indicated, Our facility will protect and safeguard resident confidentiality and personal
privacy .The facility will safeguard the personal privacy and confidentiality of all resident personal and
medical records.
Event ID:
Facility ID:
056120
If continuation sheet
Page 16 of 17
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
056120
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
01/09/2026
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
North Bay Post Acute
300 Douglas Street
Petaluma, CA 94952
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0926
Have policies on smoking.
Level of Harm - Minimal harm
or potential for actual harm
Based on observations, interviews and record reviews, the facility failed to ensure smoking safety was
practiced for one out of four sampled residents who smoke when:1.a smoking evaluation was not
completed upon Resident 72's admission,2. quarterly smoking assessments were not completed for
Resident 72, and3.Resident 72 kept a pack of cigarettes at his bedside.These failures increased safety
risks for Resident 72 and other residents who could have gained access to Resident 72's
cigarettes.Findings:A review of Resident 72's face sheet (front page of the chart that contains a summary of
basic information about the resident) indicated an admission date in 9/2024 with a diagnosis of
Schizophrenia (a mental illness that is characterized by disturbances in thought) and Depression (a mood
disorder that causes a persistent feeling of sadness and loss of interest that could interfere with daily
activities).A review of Resident 72's care plan (a detailed, written document that outlines a resident's
individual needs, goals, and how their care will be managed) titled [Resident 72] is a smoker, dated
2/14/25, indicated the resident smoking supplies are stored at activity departmentA review of Resident 72's
Smoking-Safety Screen assessment, dated 1/6/25, indicated safety, the facility was to store Resident 72's
lighter and cigarettes.During an observation on 01/07/2026 at 10:13 a.m., in Resident 72's room, Resident
72 had a pack of cigarettes tucked underneath the right side of his bed.During a concurrent observation
and interview on 01/07/2026 at 10:20 a.m., the Director of Staff Development (DSD) verified Resident 72
had a pack of cigarettes tucked underneath the right side of his bed. The DSD stated Resident 72 was not
supposed to keep cigarettes in their room for safety purposes.During a concurrent interview and record
review on 01/07/2026 at 10:27 a.m. with the Director of Nursing (DON), Resident 72's care plan (CP, a
detailed, written document that outlines a resident's individual needs, goals, and how their care will be
managed) titled Resident 72 .is a smoker was reviewed with. The DON verified Resident 72 was not
supposed to keep cigarettes in his room and verified Resident 72's care plan indicated the activity
department would keep his cigarettes.During a concurrent interview and record review on 01/07/2026 at
11:18 a.m. with the Minimum Data Set coordinator (MDSC), Resident 72's care plan titled Resident 72 .is a
smoker, dated 2/14/25, and Resident 72's Smoking-Safety Screen assessment, dated 1/6/25, was
reviewed. The MDSC verified that the Smoking-Safety Screen assessment should have been completed
upon Resident 72's admission, however, Resident 72's Smoking-Safety Screen assessment was not
completed until 1/6/25 and no other smoking assessments were completed after that one. The MDSC
stated that at a minimum, there should be a quarterly smoking assessment to determine if there were
changes so the facility could adjust Resident 72's care plan accordingly. The MDSC verified Resident 72's
cigarettes should have been kept by the activity department as the care plan indicated. The MDSC stated it
was not safe for residents to keep cigarettes in their room as the facility has confused residents who could
get a hold of the cigarettes, ingesting them, and cause poisoning and endangering their safety.A review of
the facility's policy and procedure (P&P) titled Smoking Policy-Residents, undated, it indicated .the resident
will be evaluated on admission to determine if he or she is a smoker or non-smoker. a residents ability to
smoke safely will be evaluated quarterly.residents without any independent smoking privileges may not
have or keep any smoking articles including cigarettes except when they are under direct supervision.
Residents Affected - Few
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
056120
If continuation sheet
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