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Inspection visit

Inspection

PACIFIC PALMS HEALTHCARECMS #0561641 citation on this visit
1 citation recorded

Inspector’s narrative

What the inspector wrote

This survey cited 1 deficiency. The full statement and the facility’s plan of correction follow, verbatim from the federal record.

F 0602 Protect each resident from the wrongful use of the resident's belongings or money. Level of Harm - Minimal harm or potential for actual harm **NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to protect one of one resident (Resident 1) from misappropriation of property (deliberate misplacement exploitation, or wrongful, temporary, or permanent use of a resident ' s belongings or money without the resident ' s consent) when Housekeeper 1 (HK 1) was running several personal errands procuring personal items, bringing the items to Resident 1, and cashing personal checks from Resident 1. Residents Affected - Few This deficient practice placed Resident 1 at risk for misappropriation of property. Findings: During a review of Resident 1 ' s admission Record, the admission record indicated Resident 1 was admitted to the facility on [DATE] with diagnoses including end stage renal disease (kidney [organ that filters wastes and extra fluid from the body] failure), hemiplegia (paralysis of one side of the body), type 2 diabetes mellitus (a problem in the way the body regulates and uses sugar as a fuel) and heart failure (heart cannot pump as it should). During a review of Resident 1 ' s Minimum Data Set (MDS), an assessment and care screening tool), dated 9/11/2023, the MDS indicated Resident 1's cognition (ability to think, understand, learn, and remember) was moderately impaired. During a review of Resident 1 ' s history and physical (H&P), dated, 7/14/2023, the H&P indicated Resident 1 recognized family, staff, and routines 75 to 90 percent of the time and needed occasional prompting. The H&P indicated Resident 1 was pleasant and slightly confused. During a review of Resident 1 ' s Report of Suspected Dependent Adult/ Elder Abuse (SOC 341), completed 11/1/2023, the SOC 341 indicated family member 1 (FM 1) alleged an employee was involved in questionable bank transactions with Resident 1. During a review of the facility ' s Investigation Summary for Resident 1 ' s abuse allegations, dated 11/6/2023, the summary indicated HK 1 confirmed that HK 1 made purchases for Resident 1. During an interview with the Social services director (SSD) on 11/20/2023 at 12:02 p.m. HK 1 should not have run any errands for Resident 1. SSD stated HK 1 should have notified the activity director in charge of running errands to pick up personal items. The SSD stated when we handle finances everything is logged, and we give them a receipt for transactions. During an interview with HK 1 on 11/20/2023 at 12:20 p.m., HK 1 stated Resident 1 was HK 1 ' s best (continued on next page) Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation. LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER REPRESENTATIVE'S SIGNATURE TITLE (X6) DATE FORM CMS-2567 (02/99) Previous Versions Obsolete Facility ID: If continuation sheet Page 1 of 2 Event ID: 056164 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 056164 B. Wing A. Building (X3) DATE SURVEY COMPLETED 11/07/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Pacific Palms Healthcare 1020 Termino Avenue Long Beach, CA 90804 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0602 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few friend and Resident 1 always asked HK 1 for personal favors during working hours. HK 1 stated he ran errands, like buying water, soda, food, clothes, and shoes, for Resident 1 for over a year. HK 1 stated Resident 1 wrote him personal checks which HK 1 deposited to his personal bank account. HK 1 stated he would then purchase items and bring it to Resident 1. HK 1 stated Resident 1 told him (HK 1) to keep the change for gas or extra cost. HK 1 stated he was unaware that he should not have been running errands or receiving any money from the residents. HK 1 stated he was unaware that it was illegal, and he should have referred Resident 1 to the social worker, the director of Nursing (DON), or the administrator (ADM). During a phone interview with the ADM and record review of facility in service, dated 11/1/2023, titled Prohibiting staff from running errands for residents involving the handling of money, on 11/28/2023 at 3:45p.m., the in-service was reviewed. The in-service indicated staff was prohibited from running personal errands for residents involving the handling of money. The ADM stated the facility conducted in-services with all the staff as soon as the facility found out about HK 1 cashing checks issued by Resident 1 and running personal errands for Resident 1 because it was inappropriate. The ADM stated the facility social services was equipped to handle personal requests/ transactions needed by the residents, especially matters involving money. During a review of the faculty policy and procedure titled Abuse policy and Procedure, revised 2/2018, the policy indicated: a. Resident must not be subjected to abuse by anyone including facility staff, other residents, consultants or volunteers, staff of other agencies serving the resident, family members or legal guardians, friends, or other individuals. b. To ensure resident rights are protected by providing a method for the prevention of alleged resident abuse. FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 056164 If continuation sheet Page 2 of 2

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Citations

1 citation recorded*CMS

What do CMS severity letters mean?

Serious (G-L). Actual harm to a resident, or immediate jeopardy. Codes G through I indicate actual harm; J through L indicate immediate jeopardy to resident health or safety.

General (A-F). No actual harm found, or harm that is minimal. The facility must still submit a Plan of Correction. Most CMS citations land here.

Each letter combines severity with scope: how many residents the deficiency affected.

  • 0602GeneralS&S Dpotential for harm

    F602 - The resident has the right to be free from abuse, neglect, misappropriation of re

    Protect each resident from the wrongful use of the resident's belongings or money.

FAQ · About this visit

Common questions about this visit

What happened during the November 7, 2023 survey of PACIFIC PALMS HEALTHCARE?

This was a inspection survey of PACIFIC PALMS HEALTHCARE on November 7, 2023. The surveyor cited 1 deficiency, recorded on the federal Form 2567 statement of deficiencies.

Were any deficiencies cited at PACIFIC PALMS HEALTHCARE on November 7, 2023?

Yes, 1 deficiency was cited, each with a CMS Scope and Severity grade. The first was: "Protect each resident from the wrongful use of the resident's belongings or money."

What type of survey was this?

This was a inspection survey conducted by state surveyors under federal Centers for Medicare & Medicaid Services (CMS) oversight. Findings are published on CMS Care Compare.

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Next steps

Concerned about a resident’s care?Find your local ombudsman through the Eldercare Locatoror file a complaint with your state survey agency.

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Data from CMS Care Compare public records. Dataset last refreshed . If you believe any information is inaccurate, report it here.