F 0578
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Some
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to
participate in experimental research, and to formulate an advance directive.
Based on interview and record review, for four (Residents 23, 34, 54 and 59) of 73 sampled residents the
facility had no process in place to ensure residents had an Advance Directive (a written instruction relating
to the provision of health care when the individual is incapacitated) on file.
This failure had the potential for the residents' preference for treatment not to be implemented, in the event
the resident was incapacitated.
Findings:
During a review of the medical record, on 9/24/29 at 11 am, the POLST (Physician Orders for Life
Sustaining Treatment) dated 2/10/18, showed Resident 34 did not have an Advance Directive.
In an interview, on 9/24/19 at 12:15 p.m., the admission Director (AD) stated when a resident was admitted
, the resident or the responsible party (RP=person making decisions for resident) was given information on
Advance Directives as a part of the admission packet. The resident or RP was asked if they had an
Advance Directive. If the response was no, the POLST was checked, No Advance Directive. The AD stated
she would make a note to follow up with the resident or RP. The AD was unable to provide any
documentation of follow up with Resident 34 or a record of an Advance Directive for Resident 34.
During an interview, on 9/26/19 at 10:15 a.m., Resident 34 stated she was given information on Advance
Directives during her admission but did not want to make a decision at that time. Resident 34 stated no one
had spoken to her since that time but she would be interested in doing an Advance Directive.
During a review of the medical record, on 9/24/29 at 1:10 p.m., the POLST dated 2/27/17, showed Resident
54 did not have an Advance Directive.
During a review of the medical records, on 9/26/29 at 11:45 a.m., the POLST dated 8/4/16, for Resident 23
and the POLST dated 7/4/16, for Resident 59 did not indicate any choices for an Advance Directive.
Review of the POLST form showed, POLST does not replace the Advance Directive. When available,
review the Advance Directive and POLST form to ensure consistency, and update forms appropriately to
resolve any conflicts.
During a concurrent interview and record review with the Social Services Director (SSD) on 9/27/19
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 6
Event ID:
056298
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
056298
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
09/26/2019
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
We Care Skilled Nursing - Fremont
2100 Parkside Drive
Fremont, CA 94536
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0578
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Some
at 11:15 a.m., SSD stated the Advance Directive should be discussed with the resident/family within 48
hours of admission. If resident indicated they had an Advance Directive, the facility would ask the family to
provide a copy for the medical records. If there was no Advance Directive, information was provided with
follow up in five to seven days by the SSD to make sure the assessment was completed. If the resident or
RP refused the Advance Directive, it was documented in the Interdisciplinary Team (IDT) notes. The SSD
was unable to provide documentation of Advance Directives for Residents 23, 54 and 59 or any
documentation of follow up with the residents, RP or family.
Review of the facility's policy and procedure (P&P) titled Advance Directives, indicated the purpose was to
ensure the resident's choice in treatment options should the resident be unable to speak for themselves is
honored.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
056298
If continuation sheet
Page 2 of 6
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
056298
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
09/26/2019
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
We Care Skilled Nursing - Fremont
2100 Parkside Drive
Fremont, CA 94536
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0585
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must
establish a grievance policy and make prompt efforts to resolve grievances.
Based on interviews and record review, the facility failed to follow its theft and loss program policy and
procedure to make reasonable efforts to safeguard a resident's property for one (Resident 25) of
twenty-four sampled residents when Resident 25's clothing's had bleached patches after a laundry wash.
This failure had the potential to cause residents emotional distress.
Findings:
During a resident council meeting on 9/24/19 at 10:03 a.m., Resident 25 stated her gray pants and clothes
had bleach spots after being returned from laundry wash. Resident 25 stated laundry staff threw away her
pants and clothes that was bleached and facility did not replace her clothing items.
Review of the Minimum Data Set (MDS - an assessment screening tool used to guide care), dated 8/11/19,
indicated Resident 25 had good long and short term memory. Resident 25 could identify the correct year.
Resident 25 was able to express her ideas and wants, had clear speech, and could understand
communication with others.
During an interview on 9/25/19 at 11:28 a.m., the Maintenance Supervisor (MS), stated Resident 25's
clothes had bleach spots. MS stated the wash cycle smeared the clothing, some clothing came back with
blotches. MS stated the social services was informed of the damage to Resident 25's personal clothing.
During an interview on 9/25/19 at 1:02 p.m., the Social Service Director (SSD) stated he heard about
Resident 25 bleached clothing during standup but had not followed up.
The facility's policy and procedure, titled Theft & Loss Program, undated, indicated, It is a policy of this
facility to make reasonable efforts to safeguard a resident property.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
056298
If continuation sheet
Page 3 of 6
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
056298
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
09/26/2019
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
We Care Skilled Nursing - Fremont
2100 Parkside Drive
Fremont, CA 94536
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0655
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being
admitted
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
interviews and record review, the facility failed to follow its policy and procedure to provide one (Resident
166) of twenty four sampled residents and their representatives with a summary of the baseline care plan.
This failure had the potential to cause miscommunication with the care provided to residents.
Findings:
Review of the admission Record indicated Resident 116 was admitted to the facility on [DATE] with
diagnoses that included dyspnea (shortness of breath).
Review of the baseline care plan dated 9/19/19, indicated the facility did not review and discuss care
instructions with Resident 116 and their representatives.
During an interview on 9/23/19 at 10:15 a.m., Resident 116 stated facility had not provided a care plan
instructions to him and his representatives.
During an interview 9/26/19 at 10:16 a.m., the Director of Nursing (DON), stated facility had not discussed
care plan instructions and was not aware a summary of baseline care plan was to be provided to Resident
116 and their representatives.
The facility's policy and procedure, titled, Baseline Care Plan, undated, indicated: Ensure that the resident
and representative, if applicable, are informed of the initial plan for delivery of care and services by
receiving a written summary of the baseline care plan within 48-hour period.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
056298
If continuation sheet
Page 4 of 6
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
056298
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
09/26/2019
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
We Care Skilled Nursing - Fremont
2100 Parkside Drive
Fremont, CA 94536
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0757
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Level of Harm - Minimal harm
or potential for actual harm
Based on interview and record review, the facility failed to ensure one (Resident 17) of twenty four sampled
residents was free of unnecessary drugs, when Resident 1 was administered Ativan (anti-anxiety
medication) for tremors/seizures without being monitored for its target behavior manifestations.
Residents Affected - Few
This failure had the potential for residents to receive unnecessary medication and to suffer adverse
medication side effects.
Definitions:
Ativan is anti-anxiety medication taken to reduce tension or anxiety. Its adverse consequences include
increased risk of confusion, sedation and falls.
Findings:
Review of the Annual Minimum Data Set (MDS - an assessment screening tool used to guide care), dated
1/20/19, indicated Resident 17's diagnoses included seizure disorder or epilepsy.
Review of the Physician Orders dated 8/17/18 indicated the Resident 17 was prescribed Ativan 0.5 mg one
tablets by mouth every 6 hours as needed for tremors/seizures.
Review of the Medication Administration Record (MAR), dated 9/1/19 to 9/30/19 indicated Resident 17 was
administered Ativan 0.5 mg one tablets by mouth for tremors. Further review indicated there was no
monitoring of the target behavior.
Review of care plan dated 8/22/19, indicated Resident 17 required the use Ativan medication for seizure.
Care plan interventions indicated to document seizures.
During clinical record review and concurrent interview on 9/25/19 at 8:52 a.m. the Director of Nursing
(DON) stated Resident 17's seizure episodes were not monitored and documented.
The facility's policy and procedure, titled, Psychotherapeutic Drug Management dated 7/17/08 did not
indicate when and how to monitor and document behaviors manifestations for residents' use of Ativan.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
056298
If continuation sheet
Page 5 of 6
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
056298
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
09/26/2019
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
We Care Skilled Nursing - Fremont
2100 Parkside Drive
Fremont, CA 94536
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0812
Level of Harm - Minimal harm
or potential for actual harm
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve
food in accordance with professional standards.
Based on observation, interview and record review the facility failed to serve food under sanitary conditions
when the dry food storage room had a box of brown bananas on a shelf with unexpired food.
Residents Affected - Some
This deficiency practice has the potential to place residents at risk for foodborne illnesses.
Findings:
During an initial tour of the kitchen on 9/23/19 at 8:05 a.m., a box of brown bananas dated 9/20/19 was
stored on a shelf with unexpired food in the dry food storage area.
During interviews at a resident council meeting on 9/24/19 at 10:00 a.m., Resident 23 and Resident 24
stated that they did not like it when they were served brown bananas at meals.
During an interview on 9/26/19 at 11:00 a.m., [NAME] 1 stated that all kitchen staff are responsible for
checking for expired food.
During an interview on 9/26/19 at 11:05 a.m., the Dietary Supervisor (DM) stated that she inspected the dry
food storage area each day for expired food items and expected other kitchen staff to do the same thing.
Review of the facility's Procedure For Refrigerated Storage policy dated 2018 indicated, Produce will be
delivered frequently to assure that a fresh product is used, free of any wilting or spoilage.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
056298
If continuation sheet
Page 6 of 6