F 0676
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Level of Harm - Minimal harm
or potential for actual harm
Based on observation, interview, and record review, the facility failed to provide materials to facilitate
communication for a resident with speech disabilities for one of four sampled residents (Resident 1).
Residents Affected - Few
This deficient practice had the potential to prevent the resident from communicating with the staff and had
the potential to delay receiving care/treatment the resident needed.
Findings:
During a review of Resident 1's admission Record, the admission Record indicated the facility admitted
Resident 1 on 5/27/2021 and readmitted the resident on 5/12/2025 with diagnoses including intracerebral
(within the brain) hemorrhage (the dramatic and sudden loss of blood), seizure (a sudden, temporary
disruption in brain electrical activity that can cause involuntary changes in body movement, behavior,
sensation, or awareness), and gastrostomy (the creation of an artificial external opening into the stomach
for nutritional support) with dysphagia (difficulty swallowing).
During a review of Resident 1's Minimum Data Set (MDS - a resident assessment tool) dated 3/10/2025,
the MDS indicated Resident 1's speech was unclear such as slurred or mumbled words and the resident's
cognitive (the mental action or process of acquiring knowledge and understanding through thought,
experience, and the senses) skills for daily decision making was severely impaired. The MDS further
indicated that the resident was dependent on staff with oral/toileting/personal hygiene and upper/lower
body dressing and needed maximal assistance from staff with bed mobility (movement).
During a review of Resident 1's General Acute Care Hospital (GACH) Skilled Nursing Facility Transfer
Orders (SNFTO) dated 5/12/2025, the SNFTO indicated dysphasia was included in active problems in the
physician report.
During a concurrent observation and interview on 5/16/2025 at 8:38 a.m., with Certified Nursing Assistant 1
(CNA 1) and Registered Nurse 1 (RN 1) in Resident 1's room, observed Resident 1 lying in bed coughing
and pointing to his (Resident 1) mouth area but unable to describe what Resident 1 needed. CNA 1 stated
that Resident 1 was able to answer 'yes' or 'no' to questions but was unable to request what Resident 1
needed verbally. When CNA 1 was asked if they had a communication board or some tools to communicate
with Resident 1, CNA 1 stated that there were no communication boards or tools in Resident 1's room.
When RN 1 was asked how RN 1 communicated with Resident 1, RN 1 stated that Resident 1 was not able
to talk and state what he needed. RN 1 stated if a communication board was available then it would be
helpful to figure out what Resident 1 wanted, but RN 1 could not tell what Resident 1 wanted at that
moment.
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 4
Event ID:
056367
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
056367
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
05/16/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
The Rehabilitation Center of North Hills
9655 Sepulveda Boulevard
North Hills, CA 91343
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0676
Level of Harm - Minimal harm
or potential for actual harm
During an interview on 5/16/2025 at 12:57 p.m., with the Director of Nursing (DON), the DON stated that
Resident 1's general conditions had been declining including verbal expressions, so, Resident 1 should
have a communication board or any written assistive communication tools because Resident 1 was not
able to express his needs. The DON further stated that the Social Services Department was informed to
assess Resident 1 and place a communication tool in his room.
Residents Affected - Few
During a review of the facility's policy and procedure (P&P) titled, Communication Barriers, last reviewed on
1/8/2025, the P&P indicated, To facilitate communication and ensure equal opportunity to service and
activities for residents with hearing, visual and speech disabilities During admission, Facility Staff will
conduct a communication assessment and will notify the Social Services Department of the resident's need
for communication assistance services When a resident identifies as a person with a disability that affect
the ability to communicate or to access or manipulate written materials . the Facility Staff will collaborate
with the resident to determine what aids or services are necessary to provide effective communication.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
056367
If continuation sheet
Page 2 of 4
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
056367
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
05/16/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
The Rehabilitation Center of North Hills
9655 Sepulveda Boulevard
North Hills, CA 91343
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0755
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Some
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a
licensed pharmacist.
Based on interview and record review, the facility failed to ensure a licensed nurse documented the
administration of levetiracetam (a medication used to treat seizures [a sudden, temporary disruption in
brain electrical activity that can cause involuntary changes in body movement, behavior, sensation, or
awareness]) on the Medication Administration Record (MAR- a report detailing the medications
administered to a resident by a healthcare professional) after administering the medication to one of one
sampled resident (Resident 1).
This deficient practice had the potential to result in medication errors and had the potential to result in
confusion on the delivery of care and services.
Findings:
During a review of Resident 1's admission Record, the admission Record indicated the facility admitted
Resident 1 on 5/27/2021 and readmitted the resident on 5/12/2025 with diagnoses including intracerebral
(within the brain) hemorrhage (the dramatic and sudden loss of blood), seizure, and gastrostomy (the
creation of an artificial external opening into the stomach for nutritional support) with dysphagia (difficulty
swallowing).
During a review of Resident 1's Minimum Data Set (MDS - a resident assessment tool) dated 3/10/2025,
the MDS indicated Resident 1's speech was unclear such as slurred or mumbled words and the resident's
cognitive (the mental action or process of acquiring knowledge and understanding through thought,
experience, and the senses) skills for daily decision making was severely impaired. The MDS further
indicated that the resident was dependent on staff with oral/toileting/personal hygiene and upper/lower
body dressing and needed maximal assistance from staff with bed mobility (movement).
During a review of Resident 1's Order Summary Report dated 4/1/2025, the Order Summary Report
indicated an order to give levetiracetam (a medication used to treat seizures) oral solution 100 milligram
(mg - a unit of measurement)/milliliter (ml - a unit of measurement) five (5) ml by mouth two times a day for
seizure disorder.
During a review of Resident 1's Electronic Medication Administration Record (EMAR) Resident Details
(MAR audit records) for levetiracetam five (5) ml for the periods of 4/1/2025 to 4/24/2025, the EMAR
Resident Details indicated the following:
1. On 4/1/2025, scheduled for 9 a.m., documented at 10:06 a.m.
2. On 4/2/2025, scheduled for 9 a.m., documented at 10:59 a.m.
3. On 4/6/2025, scheduled for 5 p.m., documented at 6:42 p.m.
4. On 4/7/2025, scheduled for 5 p.m., documented at 8:36 p.m.
5. On 4/8/2025, scheduled for 5 p.m., documented at 7:29 p.m.
6. On 4/14/2025, scheduled for 5 p.m., documented at 8:07 p.m.
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
056367
If continuation sheet
Page 3 of 4
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
056367
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
05/16/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
The Rehabilitation Center of North Hills
9655 Sepulveda Boulevard
North Hills, CA 91343
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0755
7. On 4/15/2025, scheduled for 9 a.m., documented at 10:47 a.m.
Level of Harm - Minimal harm
or potential for actual harm
8. On 4/17/2025, scheduled for 5 p.m., documented at 7:25 p.m.
Residents Affected - Some
During a concurrent interview and record review on 5/16/2025 at 2:40 p.m., with Licensed Vocational Nurse
1 (LVN 1), reviewed Resident 1's EMAR Resident Details for levetiracetam administered by LVN 1 on
4/7/2025 at 8:36 p.m., 4/8/2025 at 7:29 p.m., 4/14/2025 at 8:07 p.m., and 4/17/2025 at 7:25 p.m. LVN 1
stated that LVN 1 should document right after administering medications and LVN 1 was aware that the
licensed nurses have a window time of one hour before and after from the scheduled time to administer
medications. LVN 1 stated all the medications were given in a timely manner, but some days she (LVN 1)
documented later to save time to give the medications on time. LVN 1 further stated that it should not be
that way and was not able to prove what time the medications were given because she documented late.
During a phone interview on 5/16/2025 at 3:15 p.m., with Registered Nurse 2 (RN 2), RN 2 was informed
that Resident 1's EMAR Resident Details indicated that RN 2 administered levetiracetam five (5) ml to
Resident 1 on 4/15/2025 at 10:47 a.m. for the 9 a.m. scheduled levetiracetam. RN 2 stated that it was given
in the window time of 8 a.m. to 10 a.m., but there was probably something that came up so RN 2 was not
able to document right after giving the medication. RN 2 further stated that he (RN 2) should document
right after giving the medication.
During an interview on 5/16/2025 at 4:12 p.m., with the Director of Nursing (DON), the DON stated that the
license nurses should document right after administering medications, otherwise there would be confusion
regarding the medication administration time and unable to prove that the medications were given at the
right time as scheduled.
During a review of the facility's policy and procedure (P&P) titled, Medication Administration-General
Guideline, last reviewed 1/8/2025, the P&P indicated, The facility has sufficient staff and a medication
distribution system to ensure safe administration of medications without unnecessary interruptions
Medications are administered within 60 minutes of scheduled time, except before, with or after meal orders,
which are administered based on mealtimes. Unless otherwise specified by the prescriber, routine
medications are administered according to the established medication administration schedule for the
facility.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
056367
If continuation sheet
Page 4 of 4