F 0609
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper
authorities.
Based on interview and record review, the facility failed to report allegation of staff-to-resident abuse within
two hours to the State Survey Agency (SSA- the agency that inspects long-term care facilities for the
purposes of survey and certification) for one of three sampled residents (Resident 1).
This deficient practice had the potential to place Resident 1 at risk for abuse.
Findings:
During a record review of Resident 1 ' s admission Record, the admission Record indicated the facility
admitted Resident 1 on 2/16/2025, with diagnoses that included unspecified (unconfirmed) fracture of right
femur (broken thigh bone), diabetes mellitus (DM-a disorder characterized by difficulty in blood sugar
control and poor wound healing) and essential hypertension (also known as primary hypertension, is a type
of high blood pressure that has no identifiable cause).
During a record review of Resident 1 ' s admission / readmission Screening, dated 2/16/2025, timed at 8:17
p.m., the admission / readmission Screening indicated Resident 1 was oriented to person, place, time, and
situation.
During a record review of Resident 1 ' s Progress Notes, dated 2/16/2025, timed at 8:25 p.m., the Progress
Notes indicated Resident 1 was alert.
During a record review of facility ' s Report addressed to SSA, dated 2/18/2025, the Report indicated on
2/17/2025, at approximately 4:45 p.m., Resident 1 informed Family Member 1 (FM 1) that Certified Nursing
Assistant 1 (CNA 1) had grabbed Resident 1 in the forearm and verbalized inappropriate words. The Report
indicated CNA 1 tried to grabbed Resident 1 for no apparent reason. The Report indicated local law
enforcement was notified on 2/17/2025 and the Ombudsman (an advocate for residents of nursing homes,
board and care centers, and assisted living facilities) on 2/18/2025.
During a record review of Licensed Vocational Nurse 1 (LVN 1) ' s written statement, dated 2/17/2025, LVN
1 ' s written statement indicated on 2/17/2025, at 4:30 p.m., FM 1 notified LVN 1 that CNA 1 had verbally
abused Resident 1 and CNA 1 had grabbed Resident 1 ' s forearms and verbalized inappropriate words.
LVN 1 ' s written statement indicated at 4:40 p.m., FM 1 requested Resident 1 to be transferred to the
General Acute Care Hospital (GACH) and FM 1 had called 911 (emergency medical response) and the
local law enforcement. LVN 1 ' s written statement indicated the Administrator (ADM) and the physician
were notified, paramedics (healthcare professionals who respond to emergencies and provide advanced
medical care to patients) arrived at 5:15 p.m., and local law enforcement arrived at
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 4
Event ID:
056382
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
056382
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
02/27/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
The Grove Post-Acute Care Center
14122 Hubbard Street
Sylmar, CA 91342
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0609
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
5:30 p.m. LVN 1 ' s written statement indicated local law enforcement spoke to Resident 1 and CNA 1, and
local law enforcement left without providing contact information.
During an interview on 2/27/2025 at 9:54 a.m., with the Director of Nursing (DON), the DON stated the
allegation of abuse happened on 2/17/2025, between 4 p.m. to 4:30 p.m. The DON stated the reports to
SSA and Ombudsman were sent on 2/18/2025 at 1:20 p.m., more than two hours from the time allegation
was made. The DON stated because Resident 1 had no injury and if no injury they can send the report
within 24 hours.
During an interview on 2/27/2025, at 10:16 a.m., with the Administrator (ADM), the ADM stated the facility '
s policy and procedure for reporting allegation of abuse with no bodily injury was to report within 24 hours
and to local law enforcement immediately and within two hours. The ADM stated the facility reports within
two hours to SSA and Ombudsman if allegation involves bodily injury. The ADM stated the facility last
reviewed the policy for abuse on 1/2/2025.
During a concurrent interview and record review on 2/27/2025, at 10:25 a.m., with the ADM, facility ' s
policy and procedure (P&P) titled, Prevention, Reporting and Correction of Inappropriate Conduct including
Abuse, Neglect, and Mistreatment of Residents and Investigations of Injuries of Unknown Origin dated
7/1/2011 and last reviewed on 1/2/2025, the P&P indicated, It is the policy of this facility that all personnel,
vendors and volunteers do no abuse or neglect any resident in the facility at any time for any reason. Abuse
includes, but is not limited to physical, mental, verbal, sexual, or financial abuse or misappropriation of
resident property. The facility maintains a zero tolerance to any abuse to residents from anyone including,
but not limited to, facility staff, other residents, consultants or volunteers, staff of other agencies, serving the
resident, family members or legal guardians, friends, or other individuals. The Administrator in coordination
with General Counsel will . 2. Verify that any allegation of abuse is reported, to the California Department of
Public Health Licensing and Certification (SSA), Local Law Enforcement and the Ombudsman within two
(2) hours that does not involve serious bodily injury. The ADM stated their policy was wrong and should be
updated. The ADM stated he (ADM) thought reporting two hours was to local law enforcement and
reporting to SSA and Ombudsman with no injury within 24 hours.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
056382
If continuation sheet
Page 2 of 4
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
056382
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
02/27/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
The Grove Post-Acute Care Center
14122 Hubbard Street
Sylmar, CA 91342
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0842
Level of Harm - Minimal harm
or potential for actual harm
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in
accordance with accepted professional standards.
Based on interview and record review, the facility failed to maintain accurate and complete medical record
for one of four sampled residents (Resident 1).
Residents Affected - Few
This deficient practices had the potential to cause confusion in care and the medical records containing
inaccurate documentation.
Findings:
During a record review of Resident 1 ' s admission Record, the admission Record indicated the facility
admitted Resident 1 on 2/16/2025, with diagnoses that included unspecified (unconfirmed) fracture of right
femur (broken thigh bone), diabetes mellitus (DM - a disorder characterized by difficulty in blood sugar
control and poor wound healing), and essential hypertension (also known as primary hypertension, is a
type of high blood pressure that has no identifiable cause).
During a record review of Resident 1 ' s admission / readmission Screening, dated 2/16/2025, timed at 8:17
p.m., the admission / readmission Screening indicated Resident 1 was oriented to person, place, time and
situation.
During a record review of Resident 1 ' s Progress Notes, dated 2/16/2025, timed at 8:25 p.m., the Progress
Notes indicated Resident 1 was alert.
During a record review of Resident 1 ' s Change of Condition (COC-communication between members of
the health care team about a resident ' s condition), dated 2/17/2025, timed at 4 pm to 4:30 pm, the COC
did not indicate any allegation of abuse.
During a record review of Resident 1 ' s Progress Notes, dated 2/17/2025, the Progress Notes indicated no
documentation that Resident 1 made an allegation of abuse against Certified Nursing Assistant 1 (CNA 1).
During a record review of facility ' s Report addressed to State Survey Agency (SSA- agency that inspects
long-term care facilities for the purposes of survey and certification), dated 2/18/2025, the Report indicated
on 2/17/2025, at approximately 4:45 p.m., Resident 1 informed Family Member 1 (FM 1) that CNA 1 had
grabbed Resident 1 in the forearm and verbalized inappropriate words. The Report indicated, CNA 1 tried
to grabbed Resident 1 for no apparent reason. The Report indicated, local law enforcement was notified on
2/17/2025 and the Ombudsman on 2/18/2025.
During a record review of Licensed Vocational Nurse 1 (LVN 1) ' s written statement, dated 2/17/2025, LVN
1 ' s written statement indicated on 2/17/2025, at 4:30 p.m., FM 1 notified LVN 1 that CNA 1 had verbally
abused Resident 1 and CNA 1 had grabbed Resident 1 ' s forearms and verbalized inappropriate words.
LVN 1 ' s written statement indicated at 4:40 p.m., FM 1 requested Resident 1 to be transferred to the
General Acute Care Hospital (GACH) and FM 1 had called 911 (emergency medical response) and the
local law enforcement. LVN 1 ' s written statement indicated the Administrator (ADM), and the physician
was notified, paramedics (healthcare professionals who respond to emergencies and provide advanced
medical care to patients) arrived at 5:15 p.m., and local law enforcement arrived at 5:30 p.m. LVN 1 ' s
written statement indicated local law enforcement spoke to Resident 1 and CNA 1, and local law
enforcement left without providing contact information.
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
056382
If continuation sheet
Page 3 of 4
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
056382
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
02/27/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
The Grove Post-Acute Care Center
14122 Hubbard Street
Sylmar, CA 91342
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0842
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
During a concurrent interview and record review on 2/27/2025, at 9:54 a.m., with the Director of Nursing
(DON), Resident 1 ' s COC, dated 2/17/2025, and Progress Notes, dated 2/17/2025, were reviewed. The
DON stated LVN 1 did not document in COC and Progress Notes that Resident 1 had an allegation of
abuse towards CNA 1. The DON stated LVN 1 should have documented. The DON stated the importance of
documentation was for communication process and to make sure whatever in the medical record is what
had happened.
During a record review of facility ' s policy and procedure (P&P) titled, Charting and Documentation, dated
7/2017 and last reviewed on 1/2/2025, the P&P indicated, All services provided to the resident, progress
toward the care plan goals, or any changes in the resident's medical, physical, functional or psychosocial
condition, shall be documented in the resident's medical record. The medical record should facilitate
communication between the interdisciplinary team regarding the resident' condition and response to care.
2. The following information is to be documented in the resident medical record:
a. Objective observations.
b. Medications administered.
c. Treatments or services performed.
d. Changes in the resident's condition.
e. Events, incidents or accidents involving the resident; and
f. Progress toward or changes in the care plan goals and objectives.
3. Documentation in the medical record will be objective (not opinionated or speculative), complete, and
accurate.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
056382
If continuation sheet
Page 4 of 4