F 0623
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman,
before transfer or discharge, including appeal rights.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
interviews and record reviews, the facility failed to provide one of two sampled residents (Resident 41) and
the resident's representative or responsible party a notice of proposed transfer/discharge prior to the
transfer to a higher level of care.
This failure prevented Resident 41 ' s responsible party (RP, person designated to represent a resident who
is unable to make their own medical decisions) from being notified timely of Resident 1 ' s discharge to a
local hospital and prevented Resident 1 ' s RP from advocating on his behalf while he was temporarily out
of the facility.
Findings:
Review of Resident 41 ' s medical record revealed he was a [AGE] year-old male with diagnosis including
cerebral infarction (stroke), dementia (loss of cognitive functioning including thinking, remembering, and
reasoning that interferes with a person's daily life and activities) with behavioral disturbance (behavioral
abnormalities; common and prominent characteristics of dementia), Hemiplegia (one-sided paralysis;
affects either the right or left side of the body) and Hemiparesis (weakness or inability to move one side of
the body) due to his stroke. Resident 41 ' s medical record revealed on 4/19/2022, he had a BIMS score
(Brief Interview for Mental Status, assessment tool) of 13 (indicating he was cognitively intact).
During an interview on 6/1/2022 at 12:15 p.m., the Administrator stated Resident 41 had been residing in
the facility approximately two years.
Review of Resident 41 ' s hospital medical record revealed a note by Physician F (an emergency room
doctor), dated 5/19/22 at 1:31 a.m. Under subtitle, Initial Assessment/Plan, Physician F ' s note indicated
Resident 41 presented to the hospital ' s emergency room from the facility after reportedly assaulting other
patients. Physician F ' s note further indicated, Patient (Resident 41) arrives to emergency department
stating the facility wanted to ' get rid of him ' .
During an interview on 6/1/2022 at 4:00 p.m., the Administrator and the ADON were asked when it was
determined Resident 41 was not returning to the facility. The ADON stated, the day after an incident on
5/19/2022. The Administrator stated Resident 41 could return to the facility, but the facility did not want him
back.
During an interview with the Administrator, ADON and Staff E on 6/1/2022 at 4:15 p.m., the Administrator
stated Resident 41 was a potential harm to others so the facility sent him to a local hospital.
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 8
Event ID:
056411
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
056411
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
04/05/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Park View Post Acute
3751 Montgomery Dr
Santa Rosa, CA 95405
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0623
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
During a telephone interview on 6/13/2022 at 3:17 p.m., Resident 41 was asked about his transfer to the
hospital on 5/18/2022. Resident 41 stated the Administrator told him he was sent to the hospital for, an
evaluation. When asked about signing his discharge documents (from the facility) while in the hospital,
Resident 41 stated LN C told him to sign the documents; he stated she did not ask him to sign them.
During a telephone interview on 6/13/2022 at 10:50 a.m., Resident 41 ' s RP stated Resident 41 had been
deemed to have no capacity to make his own medical decisions prior to his arrival at the facility
(approximately two years prior). The RP stated he was not Resident 41 ' s legal DPOA (durable power of
attorney for healthcare) but he was his representative, and the facility contacted him for medical care
issues. The RP stated the facility did not inform him of the potential need to transfer Resident to another
facility due to his past behaviors and stated the transfer to Hospital 1, came out of the blue. The RP stated
the Administrator had not spoken to him and he was in the dark about next steps with Resident 41.
Review of Resident 41 ' s facility medical record revealed an active (current) physician order, dated
12/04/2019, that indicated, Patient does not have decision making capacity. DPOA (Durable Power of
Attorney-someone to act as an attorney-in-fact agent on behalf of another person) pending SW (social
worker) consult/conservatorship.
During an interview on 6/14/2022 at 3:02 p.m., Licensed Nurse C (LN C) stated she had been working in
social services for approximately seven to eight months. LN C stated Resident 41 was challenging and had
been verbally aggressive with residents and staff in the past. LN C stated Resident 41 was, not all there.
When asked if she meant he had dementia (impaired ability to remember, think, or make decisions that
interferes with doing everyday activities), LN C stated, exactly. LN C stated she brought Resident 41 ' s
discharge paperwork to him at the hospital. When asked why Resident 41 signed the documentation
(versus his RP), LN C stated she had emailed the RP but was unable to, get ahold of him. LN C stated she
called an unidentified conservator about conserving (process where a judge appoints a responsible person
-called a conservator- to care for another adult who cannot care for themself) Resident 41, but the
conservator did not get back to her. LN C stated she normally sent discharge paperwork to the family or RP
(for their signature), but this was an unplanned discharge. LN C stated she had Resident 41 sign the
documentation to show she had reviewed it with him. When asked who told her to go to the hospital and
obtain Resident 41 ' s signature, LN C stated Lawyer E (facility attorney) instructed her to do so. LN C
stated legal questions went to Lawyer E. LN C stated Resident 41 had dementia, so family needed to sign
the paperwork as well, but she did not have Resident 41 ' s RP sign as she was unable to get ahold of him.
LN C stated she returned to the hospital with the discharge pack (of documents) a few days later
(approximately 6/3/2022) but she was not allowed into the hospital.
Review of Resident 41 medical record revealed a progress note written by LN C (dated 5/20/2022 at 10:27
a.m., approximately two days after his hospital transfer) that indicated, Attempted to reach (RP ' s name),
residents (sic) responsible party. SS (social service) left VM (voicemail) informing him that (Resident 41 ' s)
belongings are packed up and ready for pick up. Left message on home and alternative # (number)
requesting call back.
Review of Resident 41 ' s medical record from Hospital 1, dated 5/19/2022 at 3:07 p.m., revealed a
physician progress note documented by Physician D. Under the subtitle, Assessment, Physician D
documented, .Per my assessment, patient lacks capacity to make his medical decisions .A surrogate
decision maker can be considered for this patient .
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
056411
If continuation sheet
Page 2 of 8
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
056411
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
04/05/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Park View Post Acute
3751 Montgomery Dr
Santa Rosa, CA 95405
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0623
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Review of facility document (containing the facility name in the letterhead position) titled, Notice of
Proposed Transfer/Discharge (dated 6/1/2022) indicated LN C and Resident 41 had both signed the
document on 6/1/2022. The document was not signed by Resident 41 ' s RP.
Review of facility document titled, Discharge Packet indicated, Resident ' s Name: (Resident 41), discharge
date : [DATE], Discharge time: 11 am (sic) . The document indicated, .I acknowledge that I have received
this Discharge Packet in its entirety and have had the discharge information explained to me to my
satisfaction . The document was signed by both Resident 41 and LN C on 6/1/2022. The document was not
signed by Resident 41 ' s RP.
During a telephone interview on 12/1/2022 at 10:12 a.m., the Administrator was asked about LN C going to
Hospital 1 to have Resident 41 sign his discharge paperwork. The Administrator stated the facility had
Resident 41 sign the discharge paperwork to acknowledge and show the information was given to him.
When asked who directed LN C to visit the hospital and obtain Resident 41 ' s signature, the Administrator
stated, a group of staff made the decision. When asked who the group consisted of, the Administrator
stated he, the Director of Nursing and LN C comprised the group. When asked if Lawyer E was involved in
the decision, the Administrator stated, perhaps and stated the event was six months ago. When asked who
specifically directed LN C to go to Hospital 1, the Administrator stated, I can ' t recall and stated we thought
it was the best way to keep the resident informed of his rights and follow the discharge process.
During the same telephone interview on 12/1/2022 at 10:12 a.m., the Administrator was asked what the
normal process was for signing discharge paperwork in the event a resident was not competent to make
their own medical decisions. The Administrator stated, I don ' t know and stated the facility would ensure the
family knows. When asked if the facility would have a family member sign the paperwork, the Administrator
stated, I will double-check. When asked why LN C returned to Hospital 1 a second time, the Administrator
stated, I don ' t recall. When informed that Hospital 1 ' s Quality Director had stated it was not appropriate to
have Resident 41 sign documents as he was deemed not competent to make his own medical decisions,
the Administrator stated, It was totally appropriate (to have Resident 41 sign his discharge paperwork).
When informed Hospital 1 ' s Quality Director had stated LN C was refused admittance on her second visit,
the Administrator stated he was not aware LN C had returned to Hospital 1 a second time. The
Administrator stated it was, silly that Hospital 1 would not allow facility staff to connect with patients.
During the same telephone interview on 12/1/2022 at 10:12 a.m., the Administrator was asked if he was
aware Resident 41 ' s physician had deemed him incapable of making his own medical decisions (in 2019).
The Administrator stated, I don ' t recall. When asked why the facility did not have Resident 41 ' s RP sign
the discharge paperwork, the Administrator stated, I don ' t recall. When asked to confirm that the facility
policy titled, Resident Rights, subtitled, Information and Communication (dated 10/4/2016) did not contain
information about a resident ' s Responsible Party, the Administrator stated, I (would) have to look at it.
Review of facility document titled, Resident Rights, subtitled, Information and Communication (dated
10/4/2016) indicated residents had the right to, .be immediately informed when there is: .a significant
change in your physical, mental, or psychosocial status . a decision to transfer or discharge you from the
facility. The document did not include information that the resident has the right to be represented by
another person (RP), in the event the resident is unable to represent themselves.
Review of facility document titled, Resident Rights, subtitled Resident Rights and
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
056411
If continuation sheet
Page 3 of 8
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
056411
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
04/05/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Park View Post Acute
3751 Montgomery Dr
Santa Rosa, CA 95405
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0623
Responsibilities, Notice of, further subtitled, Procedure (dated 03/2019) indicated, 3. Should a resident be
found incompetent by a court of law, the resident ' s representative shall act in behalf of the resident .
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
056411
If continuation sheet
Page 4 of 8
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
056411
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
04/05/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Park View Post Acute
3751 Montgomery Dr
Santa Rosa, CA 95405
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0624
Prepare residents for a safe transfer or discharge from the nursing home.
Level of Harm - Minimal harm
or potential for actual harm
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
interview and record review, the facility failed to ensure a safe and orderly discharge of one of two sample
residents (Resident 41) from the facility. when facility leadership directed facility Social Service Staff (LN C)
to visit Resident 1 while he was admitted at a local hospital (Hospital 1) and obtain his signature on
discharge documentation (from the facility); Resident 1 subsequently signed the discharge documentation
presented to him by LN C. A physician at the facility had deemed Resident 1 incompetent to make his own
medical decisions prior to his hospital transfer; Physician D (a hospital doctor) additionally deemed
Resident 1 unable to make his own medical decisions.
Residents Affected - Few
This failure prevented Resident 1 ' s responsible party (RP, person designated to represent a resident who
is unable to make their own medical decisions) from being notified timely of Resident 1 ' s discharge to a
local hospital and prevented Resident 1 ' s RP from advocating on his behalf while he was temporarily out
of the facility.
Findings:
Review of Resident 41 ' s medical record revealed he was a [AGE] year-old male with diagnosis including
cerebral infarction (stroke), dementia (loss of cognitive functioning including thinking, remembering, and
reasoning that interferes with a person's daily life and activities) with behavioral disturbance (behavioral
abnormalities; common and prominent characteristics of dementia), Hemiplegia (one-sided paralysis;
affects either the right or left side of the body) and Hemiparesis (weakness or inability to move one side of
the body) due to his stroke. Resident 41 ' s medical record revealed on 4/19/2022, he had a BIMS score
(Brief Interview for Mental Status, assessment tool) of 13 (indicating he was cognitively intact).
During an interview on 6/1/2022 at 12:15 p.m., the Administrator stated Resident 41 had been residing in
the facility approximately two years.
Review of Resident 41 ' s medical record revealed a nurse progress note dated 5/18/2022 at 2:26 p.m. that
indicated, . Pt (patient) .noted to be engaged in a physical altercation outside in the back patio with
(Resident 3) that caused Resident 3 to fall and sustain an injury.
Review of Resident 41 ' s hospital medical record revealed a note by Physician F (an emergency room
doctor), dated 5/19/22 at 1:31 a.m. Under subtitle, Initial Assessment/Plan, Physician F ' s note indicated
Resident 41 presented to the hospital ' s emergency room from the facility after reportedly assaulting other
patients. Physician F ' s note further indicated, Patient (Resident 41) arrives to emergency department
stating the facility wanted to ' get rid of him ' .
During an interview on 6/1/2022 at 1:10 p.m., Resident 3 was outside on the patio and described the
incident (on 5/18/2022) between her and Resident 41. Resident 3 stated she and Resident 41 normally
chit-chatted (while out on the patio) but on the day in question, Resident 41 had spun her wheelchair
around and pushed her until her wheels went off the pavement and she fell over. Resident 3 stated she
(currently) was not frightened of Resident 41 as, they (facility staff) assure me he ' s not coming back.
During an interview on 6/1/2022 at 3:20 p.m. the ADON (Assistant Director of Nursing) stated Resident 3
had wanted to file a police report about the incident and the ADON told her to think about it
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
056411
If continuation sheet
Page 5 of 8
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
056411
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
04/05/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Park View Post Acute
3751 Montgomery Dr
Santa Rosa, CA 95405
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0624
because, he (Resident 41) was not coming back.
Level of Harm - Minimal harm
or potential for actual harm
During an interview on 6/1/2022 at 4:00 p.m., the Administrator and the ADON were asked when it was
determined Resident 41 was not returning to the facility. The ADON stated, the day after (the incident,
5/19/2022). The Administrator stated Resident 41 could return to the facility, but the facility did not want him
back.
Residents Affected - Few
During an interview with the Administrator, ADON and Staff E on 6/1/2022 at 4:15 p.m., the Administrator
stated Resident 41 was a potential harm to others so the facility sent him to a local hospital.
During a telephone interview on 6/13/2022 at 3:17 p.m., Resident 41 was asked about his transfer to the
hospital on 5/18/2022. Resident 41 stated the Administrator told him he was sent to the hospital for, an
evaluation. When asked about signing his discharge documents (from the facility) while in the hospital,
Resident 41 stated LN C told him to sign the documents; he stated she did not ask him to sign them.
During a telephone interview on 6/13/2022 at 10:50 a.m., Resident 41 ' s RP stated Resident 41 had been
deemed to have no capacity to make his own medical decisions prior to his arrival at the facility
(approximately two years prior). The RP stated he was not Resident 41 ' s legal DPOA (durable power of
attorney for healthcare) but he was his representative, and the facility contacted him for medical care
issues. The RP stated the facility did not inform him of the potential need to transfer Resident to another
facility due to his past behaviors and stated the transfer to Hospital 1, came out of the blue. The RP stated
the Administrator had not spoken to him and he was in the dark about next steps with Resident 41.
Review of Resident 41 ' s facility medical record revealed an active (current) physician order, dated
12/04/2019, that indicated, Patient does not have decision making capacity. DPOA (Durable Power of
Attorney-someone to act as an attorney-in-fact agent on behalf of another person) pending SW (social
worker) consult/conservatorship.
During an interview on 6/14/2022 at 3:02 p.m., Licensed Nurse C (LN C) stated she had been working in
social services for approximately seven to eight months. LN C stated Resident 41 was challenging and had
been verbally aggressive with residents and staff in the past. LN C stated Resident 41 was, not all there.
When asked if she meant he had dementia (impaired ability to remember, think, or make decisions that
interferes with doing everyday activities), LN C stated, exactly. LN C stated she brought Resident 41 ' s
discharge paperwork to him at the hospital. When asked why Resident 41 signed the documentation
(versus his RP), LN C stated she had emailed the RP but was unable to, get ahold of him. LN C stated she
called an unidentified conservator about conserving (process where a judge appoints a responsible person
-called a conservator- to care for another adult who cannot care for themself) Resident 41, but the
conservator did not get back to her. LN C stated she normally sent discharge paperwork to the family or RP
(for their signature), but this was an unplanned discharge. LN C stated she had Resident 41 sign the
documentation to show she had reviewed it with him. When asked who told her to go to the hospital and
obtain Resident 41 ' s signature, LN C stated Lawyer E (facility attorney) instructed her to do so. LN C
stated legal questions went to Lawyer E. LN C stated Resident 41 had dementia, so family needed to sign
the paperwork as well, but she did not have Resident 41 ' s RP sign as she was unable to get ahold of him.
LN C stated she returned to the hospital with the discharge pack (of documents) a few days later
(approximately 6/3/2022) but she was not allowed into the hospital.
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
056411
If continuation sheet
Page 6 of 8
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
056411
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
04/05/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Park View Post Acute
3751 Montgomery Dr
Santa Rosa, CA 95405
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0624
Level of Harm - Minimal harm
or potential for actual harm
Review of Resident 41 medical record revealed a progress note written by LN C (dated 5/20/2022 at 10:27
a.m., approximately two days after his hospital transfer) that indicated, Attempted to reach (RP ' s name),
residents (sic) responsible party. SS (social service) left VM (voicemail) informing him that (Resident 41 ' s)
belongings are packed up and ready for pick up. Left message on home and alternative # (number)
requesting call back.
Residents Affected - Few
During a telephone interview on 6/15/2022 at 2:37 p.m., Hospital 1 ' s Director of Quality (DQ) was asked
about Resident 41 ' s stay at the hospital (beginning 5/18/2022). DQ stated Resident 41 had come to the
Hospital ' s Emergency Department (ED) on an emergent basis due to an altercation at the facility. DQ
stated Resident 41 was kept in the ED from 5/18/2022 through 5/20/2022 (two days) because the hospital
thought he would be returning to the facility. DQ stated Resident 41 wanted to return to the facility, but the
facility refused, to take him back from day one.
During the same interview on 6/15/2022 at 2:37 p.m., DQ stated during utilization management rounds
(process that evaluates the efficiency, appropriateness, and medical necessity of the treatments, services,
procedures, and facilities provided to patients) at the hospital, staff notified her that Resident 41 was
confused but the facility had come to the hospital and had him sign discharge forms on 6/1/2022. DQ stated
Resident 41 had dementia and did not have capacity (to make his own medical decisions) and stated she
was, shocked facility staff had him sign (legal documents) when he had no capacity. DQ stated one
document signed was a Notice of Proposed Transfer but there were no witnesses present when the signing
occurred. DQ stated the facility did not call and coordinate their visit (as was customary with visits from
skilled nursing staff at the hospital) and stated, we would not have allowed it (had they known) and stated it
was, very disturbing. DQ stated the hospital ' s Skilled Nursing Coordinator called the facility and told them
that having Resident 41 sign documents was, not okay. DQ stated a facility staff member returned on
6/3/022 (despite the hospital informing them he did not have capacity) to deliver a pack of paper but the
hospital did not allow them entrance.
Review of Resident 41 ' s medical record from Hospital 1, dated 5/19/2022 at 3:07 p.m., revealed a
physician progress note documented by Physician D. Under the subtitle, Assessment, Physician D
documented, .Per my assessment, patient lacks capacity to make his medical decisions .A surrogate
decision maker can be considered for this patient .
Review of facility document (containing the facility name in the letterhead position) titled, Notice of
Proposed Transfer/Discharge (dated 6/1/2022) indicated LN C and Resident 41 had both signed the
document on 6/1/2022. The document was not signed by Resident 41 ' s RP.
Review of facility document titled, Discharge Packet indicated, Resident ' s Name: (Resident 41), discharge
date : [DATE], Discharge time: 11 am (sic) . The document indicated, .I acknowledge that I have received
this Discharge Packet in its entirety and have had the discharge information explained to me to my
satisfaction . The document was signed by both Resident 41 and LN C on 6/1/2022. The document was not
signed by Resident 41 ' s RP.
During a telephone interview on 12/1/2022 at 10:12 a.m., the Administrator was asked about LN C going to
Hospital 1 to have Resident 41 sign his discharge paperwork. The Administrator stated the facility had
Resident 41 sign the discharge paperwork to acknowledge and show the information was given to him.
When asked who directed LN C to visit the hospital and obtain Resident 41 ' s signature, the Administrator
stated, a group of staff made the decision. When asked who the group consisted of, the Administrator
stated he, the Director of Nursing and LN C comprised the group. When asked if Lawyer E was involved in
the decision, the Administrator stated, perhaps and stated the event was six
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
056411
If continuation sheet
Page 7 of 8
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
056411
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
04/05/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Park View Post Acute
3751 Montgomery Dr
Santa Rosa, CA 95405
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0624
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
months ago. When asked who specifically directed LN C to go to Hospital 1, the Administrator stated, I can '
t recall and stated we thought it was the best way to keep the resident informed of his rights and follow the
discharge process.
During the same telephone interview on 12/1/2022 at 10:12 a.m., the Administrator was asked what the
normal process was for signing discharge paperwork in the event a resident was not competent to make
their own medical decisions. The Administrator stated, I don ' t know and stated the facility would ensure the
family knows. When asked if the facility would have a family member sign the paperwork, the Administrator
stated, I will double-check. When asked why LN C returned to Hospital 1 a second time, the Administrator
stated, I don ' t recall. When informed that Hospital 1 ' s Quality Director had stated it was not appropriate to
have Resident 41 sign documents as he was deemed not competent to make his own medical decisions,
the Administrator stated, It was totally appropriate (to have Resident 41 sign his discharge paperwork).
When informed Hospital 1 ' s Quality Director had stated LN C was refused admittance on her second visit,
the Administrator stated he was not aware LN C had returned to Hospital 1 a second time. The
Administrator stated it was, silly that Hospital 1 would not allow facility staff to connect with patients.
During the same telephone interview on 12/1/2022 at 10:12 a.m., the Administrator was asked if he was
aware Resident 41 ' s physician had deemed him incapable of making his own medical decisions (in 2019).
The Administrator stated, I don ' t recall. When asked why the facility did not have Resident 41 ' s RP sign
the discharge paperwork, the Administrator stated, I don ' t recall. When asked to confirm that the facility
policy titled, Resident Rights, subtitled, Information and Communication (dated 10/4/2016) did not contain
information about a resident ' s Responsible Party, the Administrator stated, I (would) have to look at it.
Review of facility document titled, Resident Rights, subtitled, Information and Communication (dated
10/4/2016) indicated residents had the right to, .be immediately informed when there is: .a significant
change in your physical, mental, or psychosocial status . a decision to transfer or discharge you from the
facility. The document did not include information that the resident has the right to be represented by
another person (RP), in the event the resident is unable to represent themselves.
Review of facility document titled, Resident Rights, subtitled Resident Rights and Responsibilities, Notice
of, further subtitled, Procedure (dated 03/2019) indicated, 3. Should a resident be found incompetent by a
court of law, the resident ' s representative shall act in behalf of the resident .
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
056411
If continuation sheet
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