F 0656
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Develop and implement a complete care plan that meets all the resident's needs, with timetables and
actions that can be measured.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
interview and record review, the facility failed to develop and implement a resident centered care plan for
one resident (Resident 1) out of four sampled residents when licensed nurse staff did not develop a care
plan for Resident 1's use of a Bilevel Positive Airway Pressure (BIPAP- therapy for assisted breathing by
delivering pressurized air through a mask). This failure decreased the facility's potential to provide resident
centered care and ensure safety for Resident 1.
Findings:
A review of a facility document titled admission Record indicated Resident 1 was admitted to the facility on
[DATE] with a diagnoses of Acute and Chronic Respiratory Failure with Hypercapnia (a severe condition in
which the body struggles to remove carbon dioxide from the blood, leading to lung diseases), Sleep Apnea
(a sleep disorder where the upper airway collapses, causing pauses with breathing) and Morbid Obesity (a
severe disorder which involves too much body fat with co-existing health issues such as Sleep Apnea).
A review of a facility document titled Care Plan Report , dated 5/5/25, indicated Resident 1's care plan for
Altered Respiratory Status/Difficulty Breathing was not updated to include an intervention for BIPAP
therapy.
A review of a facility document dated 5/6/25, at 4:26 p.m., indicated a telephone order was placed by
Medical Doctor 2 (MD 2) for Resident 1 to receive BIPAP with home settings at bedtime for Obstructive
Sleep Apnea (OSA- a condition where breathing repeatedly stops or becomes very shallow during sleep,
often due to a blockage in the upper airway).
A review of Resident 1's Medication Administration Record (MAR), dated May 2025, indicated Resident 1
did not receive his ordered BIPAP therapy on 5/11/25.
A review of Resident 1's progress note dated 5/11/25 at 9:43 p.m., indicated, BIPAP held due to broken part
and inoperable.
During an interview on 6/2/25 at 12:40 p.m., MD 1 stated if a resident did not receive BIPAP therapy as
ordered their sleep would be unmanaged and it had the potential to cause the resident increased confusion
due to a carbon dioxide buildup in their blood. MD 1 further stated it could make other blood chemistries
elevate, causing the resident's condition to worsen.
During a concurrent interview and record review on 6/3/25 at 1:22 p.m., Licensed Nurse 2 (LN 2)
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 5
Event ID:
056411
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
056411
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
06/02/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Park View Post Acute
3751 Montgomery Dr
Santa Rosa, CA 95405
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0656
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
FORM CMS-2567 (02/99)
Previous Versions Obsolete
stated resident care plans were designed to treat the whole person, and it was necessary to review care
plans often to ensure nursing was aware of all changes. LN 2 confirmed Resident 1 did not have any care
plans that identified BIPAP therapy.
A review of facility policy titled Care and Treatment: Care Planning , revised 6/25, indicated It is the policy of
this facility that the Interdisciplinary Team shall develop a comprehensive Person-Centered Care Plan for
each resident based on resident's needs to attain or maintain his or her highest practicable physical, mental
and psychosocial well-being .the care plan will reflect the interdisciplinary approach to Person-Centered
Care and considering the different individual needs .identified during the assessment process of the
resident.
Event ID:
Facility ID:
056411
If continuation sheet
Page 2 of 5
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
056411
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
06/02/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Park View Post Acute
3751 Montgomery Dr
Santa Rosa, CA 95405
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0658
Ensure services provided by the nursing facility meet professional standards of quality.
Level of Harm - Minimal harm
or potential for actual harm
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
interview and record review, the facility failed to provide care and services in accordance with professional
standards of care for one resident (Resident 1) out of four sampled residents when:
Residents Affected - Few
1. A Licensed Nurse (LN) failed to notify the physician when Resident 1's Bilevel Positive Airway Pressure
(BIPAP- therapy for assisted breathing by delivering pressurized air through a mask) machine became
inoperable; and,
2. An LN did not notify the physician when Resident 1 was not administered an ordered medication.
These failures had the potential to cause Resident 1's condition to deteriorate and complicate his clinical
condition.
Findings:
1. A review of a facility document titled admission Record indicated Resident 1 was admitted to the facility
on [DATE] with a diagnoses of Acute and Chronic Respiratory Failure with Hypercapnia (a severe condition
in which the body struggles to remove carbon dioxide from the blood, leading to lung diseases), Type 2
Diabetes (a chronic condition in which the body does not produce enough insulin), Sleep Apnea (a sleep
disorder where the upper airway collapses, causing pauses with breathing) and Morbid Obesity (a severe
disorder which involves too much body fat with co-existing health issues such as Type 2 Diabetes or Sleep
Apnea).
A review of Resident 1's physician order, dated 5/6/25, at 4:26 p.m., indicated a telephone order was placed
by Medical Doctor 2 (MDS 2) for Resident 1 to receive BIPAP with home settings at bedtime for Obstructive
Sleep Apnea (OSA- a condition where breathing repeatedly stops or becomes very shallow during sleep,
often due to a blockage in the upper airway).
A review of Resident 1's Medication Administration Record (MAR), dated May 2025, indicated Resident 1
did not receive his ordered BIPAP therapy on 5/11/25.
A review of Resident 1's progress notes, dated 5/11/25, at 9:43 p.m., indicated, BIPAP held due to broken
part and inoperable. PT [Resident 1] agreed to [nasal cannula-medical tubing that provides oxygen].
During an interview on 6/2/25 at 12:40 p.m., MD 1 stated he expected to receive a phone call regarding a
resident's broken BIPAP machine. MD 1 stated if a resident did not receive their BIPAP therapy as ordered,
their sleep would be unmanaged and had the potential to cause the resident increased confusion due to a
carbon dioxide buildup in their blood. MD 1 further stated it also could make other blood chemistries
elevate, causing the resident's condition to worsen.
During an interview on 6/2/25 at 1:21 p.m., the Director of Nursing (DON) stated, It is not ok that we broke
his BIPAP . The expectation for an event of this magnitude is to alert myself, and the MD or ask someone
from home to bring in supplies.
During a concurrent interview and record review on 6/2/25 at 3:15 p.m., the Assistant Director of Nursing
(ADON) confirmed Resident 1 did not receive his BIPAP therapy on the night of 5/11/25. The
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
056411
If continuation sheet
Page 3 of 5
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
056411
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
06/02/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Park View Post Acute
3751 Montgomery Dr
Santa Rosa, CA 95405
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0658
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
ADON further confirmed there was no documented evidence the MD was notified of Resident 1's BIPAP
being inoperable.
During an interview on 6/3/25 at 11:49 a.m., LN 1 stated she understood the importance of maintaining the
BIPAP as ordered and if the machine became inoperable, she would immediately notify the physician and
escalate the situation to the DON or nursing supervisor.
2. A review of Resident 1's physician order dated 5/3/25 at 10:45 a.m., indicated a telephone order was
placed for ,Ozempic® [medication used to control Diabetes Mellitus] 2 mg [milligram- a unit of
measure]/dose Subcutaneous [administered under the skin] Solution Pen Injector 8 mg/3 ml [milliliter- a
measure of volume]. Inject 2 mg subcutaneously one time a day every Monday for Diabetes Mellitus 2 [Type
2 Diabetes].
A review of a facility document titled Care Plan Report , dated 5/5/25, indicated Resident 1 had Diabetes
Mellitus 2 with the goal to experience no complications related to Diabetes. Staff were expected to
implement the following interventions to assist Resident 1 meet his goal, Diabetes medication as ordered
by doctor . [ensure Resident 1 and family understood]Diabetes is a chronic disease where compliance is
essential to prevent complications of the disease.
A review of Resident 1's MAR, dated 5/1/25-5/31/25, indicated Resident 1 did not receive his ordered dose
of Ozempic® on 5/19/25.
A review of Resident 1's progress note, dated 5/19/25, at 10:38 a.m., indicated, Ozempic® .medication
not available.
During an interview on 6/2/25, at 11:19 a.m., LN 1 stated if medications were missing, she would call the
facility pharmacy, look in the E-kit (a collection of medications kept in a secure location to quickly treat
residents) and communicate with the physician that the medication was missing.
During an interview on 6/2/25, at 12:40 p.m., MD 1 stated he, should always receive a call about missing
medications. MD 1 further stated missed doses of diabetic medication could lead to complications in
Resident 1's health such as delayed healing and worsening heart disease.
During an interview on 6/2/25, at 1:21 p.m., the DON stated staff were expected to notify the physician
about missed medications and to escalate the situation to her if needed. The DON also stated, It is not ok
.that we lost [Resident 1's] Ozempic® pen.
During a concurrent interview and record review on 6/2/25, at 1:53 p.m., the ADON confirmed Resident 1
missed his prescribed dose of Ozempic® on 5/19/25.
During an interview on 6/2/25, at 3:30 p.m., the DON stated the facility did not have a policy regarding
physician notification for medication errors or medication omissions.
During a phone interview on 6/3/25 at 8:10 a.m., the DON acknowledged insulin was a critical, high-risk
medication and not receiving prescribed doses of insulin had the potential to result in hyperglycemia (a
condition where there is an abnormally high level of glucose (sugar) in the blood) and additional
complications such as further kidney damage. The DON clarified she did not direct her nurses not to call
the physician until a resident missed two doses of a medication as indicated in the Preparation and General
Guidelines policy; however, the DON also stated she left the discretion up to
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
056411
If continuation sheet
Page 4 of 5
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
056411
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
06/02/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Park View Post Acute
3751 Montgomery Dr
Santa Rosa, CA 95405
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0658
the licensed nurse to notify the physician.
Level of Harm - Minimal harm
or potential for actual harm
A review of the facility's policy titled Administering Medications , dated April 2019, indicated, Medications
are administered in accordance with prescriber orders .
Residents Affected - Few
A review of the facility's policy titled Preparation and General Guidelines , dated October 2019, indicated, If
(two consecutive doses) of a vital medication are .not available, the physician is notified.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
056411
If continuation sheet
Page 5 of 5