F 0607
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Level of Harm - Minimal harm
or potential for actual harm
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
interview and record review, the facility failed to implement their policy and procedure for abuse for one of
three sampled residents (Resident 1) when:
Residents Affected - Few
1. An allegation of abuse was not reported within twenty-four hours to the California Department of Public
Health (CDPH).
2. The investigation for the allegation of abuse was not completed within five days.
3. Two Certified Nursing Assistants (CNA 1 and CNA 2) with an allegation of abuse were not removed from
working in the facility immediately and/or monitored while the investigation for the allegation of abuse
towards Resident 1 was still being conducted.
These failures had the potential for delayed investigation and continued abuse for Resident 1.
Findings:
1. During a review of Resident 1's Minimum Data Set (MDS- an assessment tool) under the section BIMS
(Brief Interview for Mental Status – an assessment of cognition [mental processes including
perception, memory, and thought]), dated 10/10/24, the BIMS indicated, Resident 1 had a score of 15
(cognition intact).
During an interview on 1/8/25 at 12:09 p.m. with Department Manager (DM), DM stated on 12/30/24 a care
conference (a meeting to discuss a resident's plan of care) with Resident 1's family Member (FM 1) was
conducted. DM stated during the care conference FM 1 stated Resident 1 had made an allegation of abuse
regarding a staff taking away his call light (no name or specific date given). DM stated Resident 1 is unable
to speak (uses a communication board [a visual tool with pictures, symbols and words that a person can
indicate what they are saying by using their head in a yes or no manner] to indicate needs) or move and is
dependent on staff for all aspects of care. DM 1 stated Resident 1 uses the call light by applying pressure
with his head to call staff for assistance.
During a concurrent interview and record review on 1/8/25 at 12:12 p.m. with DM, Resident 1's ABUSE
REPORTING PACKAGE ([NAME]), dated 1/3/25 was reviewed. The [NAME] indicated, All suspected cases
must be reported within . 24HOURS. The [NAME] indicated Resident 1 made an allegation of abuse
regarding neglect (the act of not giving enough care or attention to someone or something). The [NAME]
indicated a report to CDPH about the allegation of abuse was not made until 1/3/25 at 2:06 p.m. DM stated
the facility had not followed their policy and procedure regarding reporting abuse. DM stated, We (facility)
needed to report (allegation of abuse) within twenty four hours.
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 3
Event ID:
056426
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
056426
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
01/08/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Adventist Health Delano
1401 Garces Hwy
Delano, CA 93215
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0607
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
2. During an interview on 1/8/25 at 12:16 p.m. with DM, DM stated he was not sure who was the abuse
coordinator in the facility for handling allegations of abuse. DM stated the facility was in the middle of their
investigation in the allegation of abuse FM 1 made for Resident 1 on 12/30/24. DM stated the investigation
should have been done by 1/4/25 (within five days) but was not completed.
During a review of the facility Investigation Report Summary (IRS), dated 1/9/25, the IRS indicated, the
facility completed their investigation on 1/9/25 (10 days after the allegation of abuse was made).
3. During a concurrent interview and record review on 1/8/25 at 12:12 p.m. with DM, Resident 1's [NAME],
dated 1/3/25 was reviewed. DM reviewed the [NAME] and stated Certified Nursing Assistant (CNA) 1 and
CNA 2 had an allegation of abuse made towards them by FM 1 on 12/30/24. DM stated he had not read the
[NAME] prior to this interview. DM stated CNA 1 and CNA 2 had been working in the facility since the
allegation of abuse was made (12/30/24) despite the investigation not being completed. DM stated CNA 1
and CNA 2 were not being observed while working with the facility residents as the facility abuse policy and
procedure indicated. DM stated CNA 1 and CNA 2 were not taken off the schedule until the investigation
was completed as they should have been.
During a review of the facility timesheets (TS), dated 1/2025, the TS indicated:
a. CNA 1 worked in the facility after the allegation of abuse was made on 12/30/24 from 7 p.m. to 7:30 a.m.
on 1/2/25, 1/3/25, 1/6/25, and 1/7/25.
b. CNA 2 worked after the allegation of abuse was made on 12/30/25 from 7 a.m. to 7:30 p.m. on 1/1/25,
and 1/2/25.
During a review of the facility's policy and procedure (P&P) titled, SUSPECTED CHILD, ADULT, DISABLED
PERSON OR ELDERLY ABUSE/NEGLECT/EXPLOITATION, dated 9/28/20, the P&P indicated, Patients
have the right to be free from mental, physical, sexual and verbal abuse, neglect and exploitation. It is the
policy of this hospital to protect patients from real or perceived abuse, neglect or exploitation from anyone,
including staff members, students, volunteers, other patients, visitors or family members. This hospital
mandates that, under the guidance of applicable laws, any healthcare worker having reasonable cause to
believe that any person is in the state of abuse, exploitation or neglect shall report the information to the
appropriate regulatory agency. Cases of suspected sexual assault, physical abuse or neglect will be given
priority and will be investigated thoroughly. All cases of suspected abuse/neglect must be reported to
authorities. A person (including an employee, volunteer or other person) associated with the hospital, who
reasonably believes or who knows of information that would reasonably cause a person to believe that the
physical or mental health or welfare of a patient of the hospital, who is receiving medical services, has
been, is or will be adversely affected by abuse or neglect by any person shall, as soon as possible, report
the information supporting the belief to the Department of Health, or the appropriate healthcare regulatory
agency, by telephone, in writing or by personal visit. A healthcare provider who fails to report shall be
referred by the Department of Health to the individual's licensing board for appropriate disciplinary action.
The department manager, or his/her designee, shall be notified prior to making a report. If allegations exist
that the patient is experiencing abuse, neglect or exploitation caused by a staff member(s), that staff
member will not be assigned to the involved patient. A thorough investigation will be conducted, during
which time his or her immediate supervisor will monitor the staff member's performance until the allegations
are proven or disproved. At no time will a staff member suspected of improper actions toward a patient be
allowed to interact with any patient without a second staff member in
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
056426
If continuation sheet
Page 2 of 3
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
056426
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
01/08/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Adventist Health Delano
1401 Garces Hwy
Delano, CA 93215
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0607
Level of Harm - Minimal harm
or potential for actual harm
attendance. The hospital must also protect other patients from the acts of the staff member should these
acts prove true. Therefore, assignment of the involved staff member to non-patient care activities would be
optimum. If circumstances do not allow for this option, the staff member's interaction with patients must be
monitored at all times during the investigation.
Residents Affected - Few
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
056426
If continuation sheet
Page 3 of 3