F 0689
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to
prevent accidents.
Level of Harm - Actual harm
Residents Affected - Few
Note: The nursing home is
disputing this citation.
Based on observation, interview, and record review, the facility failed to implement measures to safely
transfer one of two sampled residents (Resident 1) when a staff transferred Resident 1 from bed to a
shower chair using a Hoyer lift (mechanical device that lifts a resident for transfer, the resident will be
suspended in the air in a sling while being move from a bed to a chair) without assistance from another
staff member.
This failure resulted in Resident 1 falling and sustaining multiple injuries: Multiple rib fractures (broken ribs),
Trace Right-Sided Pneumothorax (presence of air in the space between the lung and chest wall leading to
breathing difficulty and chest pain), Left Femur Peri-Prosthetic Fracture (broken bone around the artificial
joint of the left thigh); and caused Resident 1's pain, emotional trauma, and an increased fear in Hoyer lift
transfers.
Findings:
During a review of Resident 1's Face Sheet, printed July 2024, the Face Sheet indicated Resident 1 was a
long-term resident since September 2014 and was readmitted to the facility in October 2023 with diagnoses
that includes contact with lifting devices, generalized muscle weakness, bed confinement status, obesity,
and anxiety (mental disorder characterized by excessive worry or fear).
During a review of Resident 1's Minimum Data Set (MDS, a resident assessment instrument used to
identify resident care problems to be addressed in an individualized care plan), dated October 2023, the
MDS indicated Resident 1's Brief Interview for Mental Status (BIMS, is a scoring system used to determine
the resident's cognitive status in regard to attention, orientation, and ability to register and recall
information) was 14 out of 15, indicating cognitively intact mental status. The MDS also indicated resident
was dependent on transfer to and from a bed to a chair.
During a review of Resident 1's Fall Care Plan, problem start dated 4/16/16, the Fall Care Plan indicated
Resident 1 was at risk for fall and injury due to history of falls and balance problem .Resident's risk of fall
and injury will be minimize .Keep environment free of hazards .identify type of assistance resident needs
.provide assistance as identified in transfer.
During a review of Resident 1's Care Plan Essentials (pertinent information on resident's care used by
nursing staffs), dated May 2023, the document indicated Resident 1 was a high risk for falls, required a
Hoyer lift for transfers, and an assist of two people required.
During a review of Resident 1's Observation Detail List Report, dated 10/14/23 and completed by
Registered Nurse (RN), the report indicated at 8:15 a.m., Resident 1 fell from a Hoyer lift during a
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 3
Event ID:
056447
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
056447
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
07/18/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Hayward Hills Health Care Center
1768 B Street
Hayward, CA 94541
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0689
Level of Harm - Actual harm
Residents Affected - Few
Note: The nursing home is
disputing this citation.
transfer from the bed to a bath chair. The fall was witnessed by Certified Nursing Assistant (CNA). Resident
1 hit her head and had a lump on her head. Resident 1 complained of pain under her right armpit and ribs
and had difficulty talking. RN called 911 and Resident 1 left the facility at 8:45 a.m. via ambulance.
During a review of facility's Nurse Staffing Assignment and Sign-in Sheet, dated 10/14/23, the document
indicated CNA worked that morning from 6:24 a.m. until 3:02 p.m. and she was the assigned CNA for
Resident 1.
During a review of Resident 1's History and Physical (H&P), from the medical-surgical department, dated
10/14/23, the H&P indicated, Resident 1 was admitted due to fall from a Hoyer lift. Resident 1 had multiple
right-sided broken ribs that includes the third, fourth, fifth, sixth ribs and trace right-sided pneumothorax
from the Computerized Tomography (CT, an imaging method that uses x-rays and a computer to create
pictures of cross-sections of the body) scan of the chest. The H&P also indicated Resident 1 had a
Periprosthetic fracture of the left femur from the hip Xray.
During a review of Resident 1's Trauma and Critical Care Surgery Consult Notes, dated 10/14/23, the notes
indicated Trauma Surgeon (medical doctor who specializes in treating patients with traumatic injuries)
assessed Resident 1 in the emergency room. The consult notes further indicated that Resident 1 had met
the Alameda County criteria for trauma activation (immediate attention) due to her injuries.
During a review of Resident 1's Discharge Summary from the acute hospital, dated 10/20/23, the Discharge
Summary indicated Resident 1's right-sided pneumothorax got worse, and required an Interventional
Radiology pigtail (IR pigtail- image-guided procedure of a catheter insertion) into the right chest cavity to
treat the Pneumothorax from 10/16/23 until 10/19/23.
During a concurrent observation and interview on 7/3/24 at 12:00 p.m. with Resident 1, she was in a
mid-fowlers (Head of bed elevated at 45 degrees) position in bed, fully awake and able to carry out a
meaningful conversation. Resident 1 stated she had a fall and went to the hospital because of fractures on
her ribs and hip. Resident 1 stated a CNA came alone to transfer her from bed to the shower chair using
the lift and sling. Resident 1 also stated she knew there were supposed to be two staff to use the lift.
During a follow-up interview on 7/3/24 at 12:15 p.m. with Resident 1, Resident 1 stated she told CNA she
did not want to be transferred because she was scared. She stated CNA did not listen, placed her on the
sling, and lifted her. Resident 1 stated she felt the sling was too small for her size and caused her to move
due to hip discomfort and fear. Resident 1 further stated her fear of transfer using the sling and lift had
increased.
During a telephone interview on 7/3/24 at 12:25 p.m. with RN, RN stated he found Resident 1 on the floor
inside her room and assessed her. RN stated he called 911 because Resident 1 had difficulty speaking
upon assessment. Resident 1 also complained of pain on the right side of her chest. RN stated he did not
recall CNA asking for help that day. RN stated it had been emphasized to nursing staff they should always
use a two person assist with the Hoyer lift to ensure residents safety during transfer.
During an interview on 7/3/24 at 2:50 p.m. with Director of Nursing (DON), DON stated she and Director of
staff Development (DSD) spoke to CNA and asked about Resident 1's fall. DON also stated that
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
056447
If continuation sheet
Page 2 of 3
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
056447
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
07/18/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Hayward Hills Health Care Center
1768 B Street
Hayward, CA 94541
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0689
Level of Harm - Actual harm
Residents Affected - Few
Note: The nursing home is
disputing this citation.
CNA confirmed transferring Resident 1 by herself using the Hoyer lift. DON stated that Hoyer lift transfers
always require a two person assist and expected nursing staffs to follow per the facility's policy and Hoyer
lift training instructions.
During a review of the facility's training instruction titled, Use of Hoyer Lift Training, the document indicated
knowing the lift and how to use it correctly can prevent patient falls from lifts-which may cause injuries,
including head trauma, fractures, and death .choosing correct sling size is critical for safe patient transfer
.sling too small: patient may fall out. Sling may worsen patient's condition .lifts require two or more
caregivers to safely operate lift and handle patient.
During a review of the facility's policy and procedure (P&P) titled, Resident Transfer: Mechanical Lift,
undated, the P&P indicated A mechanical lift is used to safely facilitate transfer of residents whose
functional ability or preference requires use of a lift .Manufacturer's instructions and recommendations
should always be followed, including the number of staff needed for a safe transfer. Mechanical lifts require
at least a 2-person assist or as per manufacturer's instructions.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
056447
If continuation sheet
Page 3 of 3