Skip to main content

Inspection visit

Health inspection

HAYWARD HILLS HEALTH CARE CENTERCMS #0564471 citation on this visit
1 citation recorded

Inspector’s narrative

What the inspector wrote

This survey cited 1 deficiency, 1 of them serious (actual harm or immediate jeopardy). The full statement and the facility’s plan of correction follow, verbatim from the federal record.

F 0689 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Level of Harm - Actual harm Residents Affected - Few Note: The nursing home is disputing this citation. Based on observation, interview, and record review, the facility failed to implement measures to safely transfer one of two sampled residents (Resident 1) when a staff transferred Resident 1 from bed to a shower chair using a Hoyer lift (mechanical device that lifts a resident for transfer, the resident will be suspended in the air in a sling while being move from a bed to a chair) without assistance from another staff member. This failure resulted in Resident 1 falling and sustaining multiple injuries: Multiple rib fractures (broken ribs), Trace Right-Sided Pneumothorax (presence of air in the space between the lung and chest wall leading to breathing difficulty and chest pain), Left Femur Peri-Prosthetic Fracture (broken bone around the artificial joint of the left thigh); and caused Resident 1's pain, emotional trauma, and an increased fear in Hoyer lift transfers. Findings: During a review of Resident 1's Face Sheet, printed July 2024, the Face Sheet indicated Resident 1 was a long-term resident since September 2014 and was readmitted to the facility in October 2023 with diagnoses that includes contact with lifting devices, generalized muscle weakness, bed confinement status, obesity, and anxiety (mental disorder characterized by excessive worry or fear). During a review of Resident 1's Minimum Data Set (MDS, a resident assessment instrument used to identify resident care problems to be addressed in an individualized care plan), dated October 2023, the MDS indicated Resident 1's Brief Interview for Mental Status (BIMS, is a scoring system used to determine the resident's cognitive status in regard to attention, orientation, and ability to register and recall information) was 14 out of 15, indicating cognitively intact mental status. The MDS also indicated resident was dependent on transfer to and from a bed to a chair. During a review of Resident 1's Fall Care Plan, problem start dated 4/16/16, the Fall Care Plan indicated Resident 1 was at risk for fall and injury due to history of falls and balance problem .Resident's risk of fall and injury will be minimize .Keep environment free of hazards .identify type of assistance resident needs .provide assistance as identified in transfer. During a review of Resident 1's Care Plan Essentials (pertinent information on resident's care used by nursing staffs), dated May 2023, the document indicated Resident 1 was a high risk for falls, required a Hoyer lift for transfers, and an assist of two people required. During a review of Resident 1's Observation Detail List Report, dated 10/14/23 and completed by Registered Nurse (RN), the report indicated at 8:15 a.m., Resident 1 fell from a Hoyer lift during a (continued on next page) Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation. LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER REPRESENTATIVE'S SIGNATURE TITLE (X6) DATE FORM CMS-2567 (02/99) Previous Versions Obsolete Facility ID: If continuation sheet Page 1 of 3 Event ID: 056447 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 056447 B. Wing A. Building (X3) DATE SURVEY COMPLETED 07/18/2024 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Hayward Hills Health Care Center 1768 B Street Hayward, CA 94541 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0689 Level of Harm - Actual harm Residents Affected - Few Note: The nursing home is disputing this citation. transfer from the bed to a bath chair. The fall was witnessed by Certified Nursing Assistant (CNA). Resident 1 hit her head and had a lump on her head. Resident 1 complained of pain under her right armpit and ribs and had difficulty talking. RN called 911 and Resident 1 left the facility at 8:45 a.m. via ambulance. During a review of facility's Nurse Staffing Assignment and Sign-in Sheet, dated 10/14/23, the document indicated CNA worked that morning from 6:24 a.m. until 3:02 p.m. and she was the assigned CNA for Resident 1. During a review of Resident 1's History and Physical (H&P), from the medical-surgical department, dated 10/14/23, the H&P indicated, Resident 1 was admitted due to fall from a Hoyer lift. Resident 1 had multiple right-sided broken ribs that includes the third, fourth, fifth, sixth ribs and trace right-sided pneumothorax from the Computerized Tomography (CT, an imaging method that uses x-rays and a computer to create pictures of cross-sections of the body) scan of the chest. The H&P also indicated Resident 1 had a Periprosthetic fracture of the left femur from the hip Xray. During a review of Resident 1's Trauma and Critical Care Surgery Consult Notes, dated 10/14/23, the notes indicated Trauma Surgeon (medical doctor who specializes in treating patients with traumatic injuries) assessed Resident 1 in the emergency room. The consult notes further indicated that Resident 1 had met the Alameda County criteria for trauma activation (immediate attention) due to her injuries. During a review of Resident 1's Discharge Summary from the acute hospital, dated 10/20/23, the Discharge Summary indicated Resident 1's right-sided pneumothorax got worse, and required an Interventional Radiology pigtail (IR pigtail- image-guided procedure of a catheter insertion) into the right chest cavity to treat the Pneumothorax from 10/16/23 until 10/19/23. During a concurrent observation and interview on 7/3/24 at 12:00 p.m. with Resident 1, she was in a mid-fowlers (Head of bed elevated at 45 degrees) position in bed, fully awake and able to carry out a meaningful conversation. Resident 1 stated she had a fall and went to the hospital because of fractures on her ribs and hip. Resident 1 stated a CNA came alone to transfer her from bed to the shower chair using the lift and sling. Resident 1 also stated she knew there were supposed to be two staff to use the lift. During a follow-up interview on 7/3/24 at 12:15 p.m. with Resident 1, Resident 1 stated she told CNA she did not want to be transferred because she was scared. She stated CNA did not listen, placed her on the sling, and lifted her. Resident 1 stated she felt the sling was too small for her size and caused her to move due to hip discomfort and fear. Resident 1 further stated her fear of transfer using the sling and lift had increased. During a telephone interview on 7/3/24 at 12:25 p.m. with RN, RN stated he found Resident 1 on the floor inside her room and assessed her. RN stated he called 911 because Resident 1 had difficulty speaking upon assessment. Resident 1 also complained of pain on the right side of her chest. RN stated he did not recall CNA asking for help that day. RN stated it had been emphasized to nursing staff they should always use a two person assist with the Hoyer lift to ensure residents safety during transfer. During an interview on 7/3/24 at 2:50 p.m. with Director of Nursing (DON), DON stated she and Director of staff Development (DSD) spoke to CNA and asked about Resident 1's fall. DON also stated that (continued on next page) FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 056447 If continuation sheet Page 2 of 3 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 056447 B. Wing A. Building (X3) DATE SURVEY COMPLETED 07/18/2024 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Hayward Hills Health Care Center 1768 B Street Hayward, CA 94541 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0689 Level of Harm - Actual harm Residents Affected - Few Note: The nursing home is disputing this citation. CNA confirmed transferring Resident 1 by herself using the Hoyer lift. DON stated that Hoyer lift transfers always require a two person assist and expected nursing staffs to follow per the facility's policy and Hoyer lift training instructions. During a review of the facility's training instruction titled, Use of Hoyer Lift Training, the document indicated knowing the lift and how to use it correctly can prevent patient falls from lifts-which may cause injuries, including head trauma, fractures, and death .choosing correct sling size is critical for safe patient transfer .sling too small: patient may fall out. Sling may worsen patient's condition .lifts require two or more caregivers to safely operate lift and handle patient. During a review of the facility's policy and procedure (P&P) titled, Resident Transfer: Mechanical Lift, undated, the P&P indicated A mechanical lift is used to safely facilitate transfer of residents whose functional ability or preference requires use of a lift .Manufacturer's instructions and recommendations should always be followed, including the number of staff needed for a safe transfer. Mechanical lifts require at least a 2-person assist or as per manufacturer's instructions. FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 056447 If continuation sheet Page 3 of 3

Reading this as a family member? Your long-term care ombudsman is a free advocate for residents and families.

Back to top

Citations

1 citation recorded*CMS

What do CMS severity letters mean?

Serious (G-L). Actual harm to a resident, or immediate jeopardy. Codes G through I indicate actual harm; J through L indicate immediate jeopardy to resident health or safety.

General (A-F). No actual harm found, or harm that is minimal. The facility must still submit a Plan of Correction. Most CMS citations land here.

Each letter combines severity with scope: how many residents the deficiency affected.

  • 0689SeriousS&S Gactual harm

    F689 - Accidents

    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

FAQ · About this visit

Common questions about this visit

What happened during the July 18, 2024 survey of HAYWARD HILLS HEALTH CARE CENTER?

This was a inspection survey of HAYWARD HILLS HEALTH CARE CENTER on July 18, 2024. The surveyor cited 1 deficiency, recorded on the federal Form 2567 statement of deficiencies.

Were any deficiencies cited at HAYWARD HILLS HEALTH CARE CENTER on July 18, 2024?

Yes, 1 deficiency was cited, each with a CMS Scope and Severity grade. The first was: "Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents."

What type of survey was this?

This was a inspection survey conducted by state surveyors under federal Centers for Medicare & Medicaid Services (CMS) oversight. Findings are published on CMS Care Compare.

Share this reportEmail

Next steps

Concerned about a resident’s care?Find your local ombudsman through the Eldercare Locatoror file a complaint with your state survey agency.

Researching this visit professionally?Book a 15-minute calland we will walk through what we have on file.

Data from CMS Care Compare public records. Dataset last refreshed . If you believe any information is inaccurate, report it here.