Health inspection·December 15, 2025

Code of Federal Regulations, Title 42, Section 483.12 Freedom from abuse, neglect, and exploitation (c) In response to allegations of abuse, neglect, exploitation, or mistreatment, the facility must: (1) Ensure that all alleged violations involving abuse, neglect, exploitation or mistreatment, including injuries of unknown source and misappropriation of resident property, are reported immediately, but not later than 2 hours after the allegation is made, if the events that cause the allegation involve abuse or result in serious bodily injury, or not later than 24 hours if the events that cause the allegation do not involve abuse and do not result in serious bodily injury, to the administrator of the facility and to other officials (including to the State Survey Agency and adult protective services where state law provides for jurisdiction in long-term care facilities) in accordance with State law through established procedures. California Health and Safety Code, Section 1418.91 (a) A long-term health care facility shall report all incidents of alleged abuse or suspected abuse of a resident of the facility to the department immediately, or within 24 hours (b) A failure to comply with the requirements of this section shall be a class "B" violation. On 11/13/25 at 12:28 p.m., the California Department of Public Health (CDPH) conducted an unannounced visit at the facility to investigate two Facility Reported Incidents regarding abuse, and one complaint regarding resident care. The Department determined the facility failed to report to the Department an injury of unknown source in accordance with the facility's abuse policy and procedure (P&P) when on 10/30/25, Resident 4 was found with an unexplainable bruise and bump to the left side of her forehead. This failure denied the Department the ability to conduct a timely investigation and placed Resident 4 at risk for abuse. In addition, the facility failed to comply with state and federal reporting regulations. A review of Resident 4's, "ADMISSION RECORD," indicated Resident 4 was admitted to the facility with diagnoses which included but not limited to: Hemiplegia (paralysis of one side of the body) and hemiparesis (a condition characterized by partial weakness on one side of the body) following cerebral infarction (a type of stroke caused by a blockage in an artery that supplies blood to the brain) affecting left non-dominant side, Dysphagia (difficulty swallowing), and anxiety disorder (a mental health condition described to have excessive and persistent fear, worry or dread that interferes with daily life). A review of Resident 4's Care Plan (a detailed document that outlines a resident's health needs, goals, and the specific actions needed to meet them) date initiated 10/21/25 indicated, "...[Resident 4] has self-inflicted scratches to right upper extremity, chest, abdomen...Scattered discoloration to chest..." A review of Resident 4's Progress Note, dated 10/29/25 at 1:07 PM, indicated, "....skin assessment done. No new skin issues. Skin are [sic] clean and dry..." A review of Resident 4's Care Plan date initiated, 10/30/25, indicated, "...[Resident 4] has a bump and bruise to left forehead..." A review of Resident 4's Progress Note, dated 10/30/25 at 10:59 AM, indicated, "...Placed the order in [name of computer medical record program] for Monitor bump and bruise to left forehead [for Resident 4] for any s/s [signs and symptoms] of worsening condition every shift for 14 days..." A review of Resident 4's electronic medical record (EMR -a digital version of a patient's chart that contains their medical history, information including treatments, progress and plan) progress note (a document that records a patient's condition, treatment, and progress over time) dated 10/30/25, written by Licensed Nurse (LN) 1, indicated, "...CNA [Certified Nursing Assistant] informed this writer [LN 1]that [Resident 4] has a bruise to left forehead. This writer completed a skin assessment. Pt [patient -Resident 4] does have a bruise to left forehead...This writer [LN 1] then asked [Resident 4] how injury occurred and pt [patient -Resident 4] stated, "I don't know." Informed Treatment nurse, and informed MD [medical doctor] and RP [Resident 4's responsible party -Family member] ..." During a phone interview on 11/13/25 at 12:28 PM with Resident 4's responsible party/family member (FM) 1, FM 1 stated Resident 4 was currently out of the facility, in a hospital and very ill. FM 1 added, Resident 4 was very difficult to understand due to her medical condition, she was with Resident 4, relayed interview questions, and spoke on her behalf. FM 1 confirmed on 10/30/25, she received a call from LN 1 who explained a bruise was found on Resident 4's forehead. FM 1 further stated it was common for the facility to call her and update her of any changes in her condition. FM 1 asked Resident 4 how the injury to her forehead occurred and Resident 4 replied she did not know. FM 1 explained the facility called her in the past when Resident 4 was anxious and had scratched her arm, chest, and stomach. During an interview on 11/18/25 at 2:14 PM, LN 1 confirmed she was working on 10/30/25 when she was told by a CNA that a new bruise was observed on Resident 4's left forehead. LN 1 stated she went and assessed Resident 4 and observed a bruise and bump on Resident 4's left forehead. LN 1 stated she asked Resident 4 how it happened, and Resident 4 told LN 1 she did not know. LN 1 further stated she documented the findings in Resident 4's medical record, notified the treatment nurse (a nurse specializing in direct patient care for wounds and other skin conditions), notified the doctor, and notified Resident 4's RP. LN 1 stated she believed she had met her obligation of reporting the injury because Resident 4 had a history of hitting herself and believed it was self-inflicted. LN 1 confirmed she did not witness Resident 4 injure herself, and the other staff working with Resident 4 did not witness the injury either. During a concurrent interview and record review on 11/13/25 at 4 PM, Resident 4's EMR progress note dated 10/30/25 regarding Resident 4's bruise to her left forehead was reviewed with the Director of Nursing (DON). The DON stated the facility completed their own investigation into how the injury had occurred. The DON further stated their investigation revealed there were no witnesses to the injury and Resident 4 could not explain how the injury occurred. The DON explained the facility did not report the injury to the Department because they assumed the injury was self-inflicted by Resident 4. The DON further explained Resident 4 had a history of scratching her arm and chest as well as hitting herself. The DON reviewed Resident 4's medical record and was unable to provide documentation of Resident 4's history of hitting herself. The DON stated they were just guessing that was how the injury occurred since it was not explainable by Resident 4 or observed by staff. The DON further stated it was important to notify the Department of an injury of unknown source to the face and head for the safety of the residents. The DON further stated the purpose of the notification was so an injury to a resident could be investigated to rule out the possibility of abuse. During a follow-up interview on 11/18/25 at 8:06 AM, FM 1 confirmed the facility did call and notify her when Resident 4 would scratch or pick at her arm and chest. FM 1 added the facility was good about calling anytime there was a change in Resident 4's behavior or scratching herself. FM 1 further added she had never observed Resident 4 hitting herself in the head or face and stated the facility had never notified her of that behavior. During an interview on 11/13/25 at 6:04 PM, the Administrator (ADM) confirmed the injury was not reported, and stated it should have been reported to the Department. The ADM further stated it was important to notify the Department of unwitnessed injuries to residents because they should be thoroughly investigated to find the cause. The ADM added that the risk of not reporting the injury to Resident 4 could be undetected abuse, and Resident 4 probably would not feel safe. A review of the facility's P&P titled, "Reporting Alleged Violations of Abuse, Neglect, Exploitation or Mistreatment," revised 4/2025, indicated, "...If there is an allegation or suspicion of abuse, the facility will make a report to the appropriate agencies as designated by State and Federal laws...Injuries of unknown source is used to classify an injury when all of the following are met: The source of the injury was not observed by any person; and The source of the injury could not be explained by the resident; and The injury is suspicious because...of the location...Ensure that all alleged violations involving abuse...including injuries of unknown source...are reported to: a. The Administrator of the Facility b. The State Survey Agency...Examples of Injuries of Unknown Source Required to Report...Unobserved/Unexplained facial injuries, including...bruising..." Therefore, the Department determined the facility failed to report to the Department an injury of unknown source in accordance with the facility's abuse P&P when on 10/30/25, Resident 4 was found with an unexplainable bruise and bump to the left side of her forehead. This failure denied the Department the ability to conduct a timely investigation and placed Resident 4 at risk for abuse. In addition, the facility failed to comply with state and federal reporting regulations. This violation had a direct or immediate relationship to the health, safety, or security of patients or residents and results in a B citation.