F 0558
Reasonably accommodate the needs and preferences of each resident.
Level of Harm - Minimal harm
or potential for actual harm
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
observation, interview and record review, the facility failed to provide the resident the right to reside and
receive services in the facility with reasonable accommodation of needs and preferences for one (Resident
#63) of 39 residents sampled.
Residents Affected - Few
The findings include:
On 1/11/2021 at 4:07 pm, during an interview with Resident #63, he was observed lying in a bariatric bed
(heavy-duty, wide bed made to accommodate a higher weight capacity than an average hospital bed) with
no signs of distress or discomfort. During the interview, the resident stated he needed a bariatric
wheelchair. He had not had one that fit him properly since admission, and this prevented him from being
transported to certain areas in the facility, primarily, to and from the shower room for showers.
During the survey period (1/11/2021 through 1/14/2021), there were multiple observations of the resident's
room as well as the main hall on the second floor where the resident's room was located. No bariatric
wheelchair was observed in either area during that time frame.
A review of Resident #63's clinical record revealed an admission on [DATE] with diagnoses including
cerebral infarction, hemiplegia affecting right dominant side, atheroscleroic heart disease of native coronary
artery without angina pectoris, morbid obesity, type-2 diabetes and gastrointestinal hemorrhage.
Physician's orders included: Atorvastatin (can treat high cholesterol and triglyceride levels) 40 milligrams by
mouth at bed time; Pantoprazole (can treat high levels of stomach acid and/or gastroesophageal reflux
disease) 20 milligrams by mouth once daily; Lisinopril (can treat high blood pressure and heart failure) 2.5
milligrams by mouth daily and restorative nursing services 15 minutes three to four times a week as
tolerated to prevent contractures and maintain muscle strength.
A review of the quarterly minimum data set (MDS) assessment, dated 11/16/2020, revealed a brief
interview for mental status (BIMS) score of 14 out of a possible 15 points, indicating intact cognition.
Resident #63 was independent with meals and required extensive assistance with bed mobility, transfers,
dressing, toilet use and personal hygiene. Functional limitation in range of motion was recorded as
impairment on one side for upper and lower extremity. Mobility device normally used was recorded as
wheelchair (manual or electric).
The most recent recorded weights for Resident #63 were as follows: 10/9/2020 336.5 pounds, 11/6/2020
348 pounds and 1/11/2021 355 pounds.
During an interview with Employee D, Certified Nursing Assistant (CNA)/Second Floor Team Lead on
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 10
Event ID:
105138
Printed: 05/28/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
105138
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
01/14/2021
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Jacksonville Rehabilitation and Nursing
5377 Moncrief Road
Jacksonville, FL 32209
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0558
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
1/13/2021 at 9:39 am, she stated she was familiar with Resident #63. She identified the resident as
requiring total assistance of two staff members. She stated the resident had a wheelchair and it was too
small for him. She confirmed that the resident needed a larger wheelchair for mobility, however, she could
not confirm whether or not a larger wheelchair had been ordered for him.
During an interview with Employee A, the physician in the facility's Physical Therapy department, on
1/13/2021 at 10:35 am, he stated he was familiar with the resident, however, he was not able to provide
complete information on the status of a wheelchair for the resident. He said the resident had a wheelchair,
but he was not aware that the wheelchair was too small for him. He could not confirm whether another
wheelchair had been ordered at the time of the interview. He advised that the Rehab Director would be in
the facility the following day (1/14/2021) and could provide additional information.
During an interview with Employee B, Rehab Director, on 1/14/2021 at 10:20 am, she stated she was
familiar with Resident #63. She stated the resident last received therapy services from 1/28/2020 thru
2/20/2020. He was last screened for therapy services on 11/25/2020 and the outcome was that the resident
was at baseline and bedbound (unable to leave one's bed). She stated the resident required minimal
assistance and transferred via Hoyer lift (electrically powered lift used for transferring individuals). She
stated she had not seen the resident in a wheelchair. She confirmed that special equipment would be
required to transfer the resident to be showered. She advised that she could not locate information, nor
could she confirm whether the resident had a bariatric wheelchair in the facility, or if a bariatric wheelchair
had been ordered.
During an interview with Resident #63 on 1/14/2021 at 11:40 am, he stated he received a shower on
1/13/2021. He was transported to the shower room via a shower chair, as he still did not have a bariatric
wheelchair, nor was one made available for his use.
During an interview with Employee E, Certified Nursing Assistant (CNA), on 1/14/2021 at 11:57 am , she
stated she was familiar with Resident #63. She confirmed that the resident did not have a bariatric
wheelchair for transport.
During an interview with the Director of Nursing (DON) conducted on 1/14/2021 at 1:29 pm, she stated she
was familiar with Resident #63. She stated that to her knowledge, all of the residents in the facility who
required a wheelchair had one. She confirmed that there was no order for a bariatric wheelchair for this
resident, nor did he currently have one.
.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
105138
If continuation sheet
Page 2 of 10
Printed: 05/28/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
105138
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
01/14/2021
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Jacksonville Rehabilitation and Nursing
5377 Moncrief Road
Jacksonville, FL 32209
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0584
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited
to receiving treatment and supports for daily living safely.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
observation, interview and record review, the facility failed to ensure a safe, clean, comfortable and
home-like environment for two (Residents #13 and #96) of 39 residents sampled. Resident #96's room had
a strong odor of urine as well as brown, dried stains on the floor.
The findings include:
An observation of resident room [ROOM NUMBER] on 1/12/2021 at 9:30 AM, revealed the floor was sticky
and a strong odor of urine was detected. The odor was permeating from the floor. The floor throughout the
room was stained. Upon entering the room, shoe soles made ripping noises as steps were taken across the
sticky floor. A wet substance that appeared to be urine was also present on the floor in several spots next to
Resident #13's bed and trash can.
During an interview with Resident #13 on 1/12/2021 at 9:35 AM, he stated his room smelled badly because
his roommate, Resident #96, urinated on the floor at night. He said he had spoken to the staff countless
times in the past about his roommate urinating on the floor and his room smelling. He said he was told
nothing could be done. The nightshift staff does nothing about it. He urinated on the floor last night.
On 1/12/2021 at 9:50 AM, Licensed Practical Nurse (LPN) J verified that room [ROOM NUMBER] was a bit
unclean, and stated she would find someone to clean the fluid that was on the floor. She acknowledged the
urine odor, and stated Resident #96 had been urinating on the floor and in the trash can.
During an interview with Certified Nursing Assistant (CNA) K on 01/14/21 at 10:05 AM, she stated Resident
#96 was known to urinate on the floor and in the trash can. She further stated she told the nurse months
ago, and they tried to give the resident a portable urinal, but he forgot to use it. Employee K indicated that
the urinal was ineffective at controlling Resident #96's behavior.
The above-mentioned information was discussed with the Unit Manager (Employee L) on 01/14/21 at 10:25
AM. Employee L stated, I was not aware of it. We will notify the physician.
On 01/14/21 at 2:40 PM, the Director of Nursing (DON) was interviewed. She stated she was not aware of
Resident #96's behavior and would have the Unit Manager (Employee L) consult with the resident's
physician about his behavioral symptoms.
A review of Resident #96's medical record revealed the resident was admitted to the facility on [DATE] with
end-stage renal disease, anemia, muscle weakness and difficulty walking.
A review of the Minimum Data Set (MDS) assessment, dated 12/8/20, revealed Resident #96 had a Brief
Interview for Mental Status (BIMS) score of 5 out of a possible 15 points, indicating severe cognitive
impairment.
A review of Resident #96's progress notes, revealed nursing notes dated 1/5/2021 at 11:34 AM, 1/7/2021 at
5:51 PM, 1/10/2021 at 1:43 PM and 1/12/2021 at 2:18 PM regarding Resident #96's behavior of urinating in
the trash can or on the floor of his room.
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
105138
If continuation sheet
Page 3 of 10
Printed: 05/28/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
105138
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
01/14/2021
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Jacksonville Rehabilitation and Nursing
5377 Moncrief Road
Jacksonville, FL 32209
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0584
Level of Harm - Minimal harm
or potential for actual harm
A review of Resident #96's current care plan, revealed it was revised and dated 1/12/21. Resident #96 has
been noncompliant related to refusal of medications, urinating in trash can or floor, and failure to comply
with the recommendation of utilizing the call light when assistance is needed. Interventions included that
staff would ensure the call light was within reach and encourage and/or redirect Resident #96 to utilize the
call light.
Residents Affected - Few
.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
105138
If continuation sheet
Page 4 of 10
Printed: 05/28/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
105138
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
01/14/2021
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Jacksonville Rehabilitation and Nursing
5377 Moncrief Road
Jacksonville, FL 32209
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0640
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Level of Harm - Minimal harm
or potential for actual harm
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
record review and staff interview, the facility failed to transmit resident Minimum Data Set (MDS)
assessments for two (Residents #3 and #4) of 39 sampled residents.
Residents Affected - Few
The findings include:
A record review conducted for Resident #3 on 1/14/2021, revealed an Annual MDS assessment dated
[DATE], was showing as validated and not transmitted to the Centers for Medicaid and Medicare Services
(CMS).
A record review conducted for Resident #4 on 1/14/2021, revealed an Annual MDS assessment dated
[DATE], was showing as validated and not transmitted to CMS.
During an interview with the Administrator on 1/14/2021 at 11:00 AM, she was asked if she would have
someone working in the MDS department look into the above-mentioned MDS assessments for Residents
#3 and #4.
During an interview with the Nurse Consultant on 1/14/2021 at 12:20 PM, she stated she had looked up the
MDS for Resident #4 and the MDS for the Annual MDS assessment was completed and validated. It still
needed to be transmitted to CMS. The Annual MDS assessment for Resident #3 was also completed and
still needed to be transmitted to CMS. She confirmed that both MDS assessments needed to be finalized in
the computer system so they could be transmitted. She said she would finalize both of them.
.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
105138
If continuation sheet
Page 5 of 10
Printed: 05/28/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
105138
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
01/14/2021
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Jacksonville Rehabilitation and Nursing
5377 Moncrief Road
Jacksonville, FL 32209
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0677
Provide care and assistance to perform activities of daily living for any resident who is unable.
Level of Harm - Minimal harm
or potential for actual harm
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
clinical record review, observations and interview, the facility failed to provide services to maintain personal
hygiene (grooming) for one (Resident #46) of 39 sampled residents. The resident's fingernails were not
cleaned or trimmed.
Residents Affected - Few
The findings include:
A review of Resident #46's medical record revealed he was admitted to the facility on [DATE] with
diagnoses including chronic obstructive pulmonary disease (COPD), abnormalities of gait and mobility, lack
of coordination, muscle weakness, dementia and peripheral vascular disease (PVD).
The Minimum Data Set (MDS) assessment dated [DATE], indicated that the resident required supervision
with one-person assistance from staff for personal hygiene. Resident #46 was alert and had a Brief
Interview for Mental Status (BIMS) score of 10 out of a possible 15 points, indicating moderate cognitive
impairment.
An observation of Resident #46 on 01/11/21 at 12:15 PM, revealed fingernails that were very long and
unclean.
During an interview on 1/11/21 at 12:25 PM, Resident #46 stated his fingernails were very long and no one
would cut them. He didn't remember when they were last trimmed. He confirmed he would like his nails
trimmed. I don't mind them trimmed.
In a subsequent observation on 01/13/21 at 10:00 AM, the resident's fingernails remained long and
unclean. Staff had not assisted with the maintenance and grooming of the resident's fingernails.
The above information was discussed with the Unit Manager (Employee L) on 01/13/21 at 10:10 AM.
Employee L stated, I was not aware his fingernails were long. There is no documentation of his refusal to
have his nails clipped. The CNAs (certified nursing assistants) notify the nurses if residents need their nails
cut and nursing performs the clipping.
On 01/13/21 at 10:33 AM, the Director of Nursing (DON) was interviewed. The DON stated she was not
aware of Resident #46's long fingernails. She stated, I don't remember the last time we did his nail care.
She went on to say nail care was done by nursing on shower days and on Sundays.
A review of the current care plan revealed a revision on 11/13/2020 with an intervention for staff to assist
with activities of daily living that included grooming. Resident #46 required long-term care placement due to
his inability to care for himself at home. He was at risk for skin breakdown due to decreased mobility, and
he was at risk for a decline in activities of daily living related to impaired mobility.
.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
105138
If continuation sheet
Page 6 of 10
Printed: 05/28/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
105138
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
01/14/2021
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Jacksonville Rehabilitation and Nursing
5377 Moncrief Road
Jacksonville, FL 32209
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0688
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM
and/or mobility, unless a decline is for a medical reason.
Based on observation, interview and record review, the facility failed to ensure that a resident with limited
range of motion received appropriate treatment and services to increase range of motion and/or prevent
further decrease in range of motion for one (Resident #50) of 39 residents sampled.
The findings include:
A review of the clinical record revealed that Resident #50 was admitted into the facility on 5/16/2019 with
diagnoses including hemiplegia and hemiparesis following unspecified cerebrovascular disease affecting
unspecified side.
A review of the Quarterly Minimum Data Set (MDS) assessment completed on 11/20/2020, revealed that
Resident #50 scored 14 out of a possible 15 points on his brief interview for mental status (BIMS),
indicating intact cognition. A review of his functional status for activities of daily living revealed that Resident
#50 was totally dependent on staff for bed mobility, locomotion on the unit, dressing, toilet use and personal
hygiene. He was independent with meals and required extensive assistance with transfers. His functional
limitation in range of motion revealed upper extremity impairment on one side and lower extremity
impairment on both sides. He required a wheelchair for mobility. There was no documentation related to
therapy or restorative services documented on this assessment.
A review of the current physician's orders revealed: Restorative Nursing Program to maintain strength and
prevent contractures of at least 15 minutes three to four times weekly. Restorative Nursing Program to
provide exercises to maintain self-grooming abilities of at least 15 minutes 3-4 times weekly.
A review of the progress notes revealed Resident #50 was referred to the Restorative Nursing Program
after a physical therapy screening was completed on 08/06/2020. A second screening was conducted on
11/6/2020. There were no changes noted. Resident #50 was advised to remain in the Restorative Nursing
Program.
Resident #50 was observed on 1/12/2021 at 9:24 am. The resident's right hand appeared to have no
movement. There was no splint observed on the hand. During an interview with the resident at the time of
the observation, he confirmed that he had no movement in his right hand. He also stated he had not
received therapy services, nor did he have a splint for his right hand.
During an interview on 1/13/2021 at 10:33 am with Employee A (a doctor in physical therapy), he stated the
resident had not had a splint since residing in the facility. He was not sure why the resident had not received
a splint. He did confirm that the resident received restorative services daily. Employee A stated the Rehab
Director would be in the facility on 1/14/2021 and could provide more accurate information about Resident
#50.
During an interview on 1/13/2021 at 12:23 pm with Resident #50, he stated Employee A came into his
room and asked him a few questions then raised and lowered his right arm. He denied receiving any
services to his right arm prior to this. He stated he was not told that he could not have a splint. Resident
#50 restated that he could not move his right arm/hand and demonstrated this by raising and lowering it
with his left hand. The resident advised that he would like to receive therapy for his right arm as well as for
his legs.
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
105138
If continuation sheet
Page 7 of 10
Printed: 05/28/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
105138
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
01/14/2021
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Jacksonville Rehabilitation and Nursing
5377 Moncrief Road
Jacksonville, FL 32209
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0688
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
During an interview on 1/14/2021 at 9:59 am with Employee B, Rehab Director, she confirmed that the
resident had not received therapy. She stated the facility screened all residents for services quarterly. She
was not able to locate any current information for Resident #50. She stated he was screened for therapy on
11/6/2020, and he was currently in the Restorative Nursing Program for range of motion (ROM). She stated
the order was for restorative services to the left hand for 15 minutes three to four times a week. She
confirmed there was no order for the right hand/arm. She was not able to provide any additional information
or documentation to explain why the resident was not issued a splint.
During an interview on 1/14/2021 at 11:29 am with Employee C, Restorative Nurse, she confirmed that
Resident #50 was not screened for a splint. She stated she could not explain why this was not done, nor
was there any documentation to explain this. She provided hand written sheets which she stated the aides
completed after providing services. Based on the documentation provided, the resident had only received
therapy for the left upper extremity. She confirmed this and stated there had been no services to the right
upper extremity. She was not able to explain why services were not provided to the right upper extremity.
During an interview on 1/14/2021 at 1:29 pm, the Director of Nursing (DON) stated she was familiar with
the resident. She was unable to confirm if the resident had ever had a splint. She stated all residents were
screened by therapy, and the therapy department consulted with the restorative nurses for evaluations for
splints.
.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
105138
If continuation sheet
Page 8 of 10
Printed: 05/28/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
105138
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
01/14/2021
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Jacksonville Rehabilitation and Nursing
5377 Moncrief Road
Jacksonville, FL 32209
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0755
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a
licensed pharmacist.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
record review and interview, the facility failed to obtain and administer physician-ordered medication for one
(Resident #26) of five residents reviewed for medications, from a sample of 39 residents.
The findings include:
A record review for Resident #26 found she was admitted to the facility on [DATE] with diagnoses including
chronic pain syndrome, major depressive disorder, generalized anxiety disorder, restless leg syndrome and
osteoarthritis.
A review of Resident #26's annual minimum data set (MDS) assessment, found she was assessed as
having a brief interview for mental status (BIMS) score of 15 out of 15, indicating intact cognition.
A review of Resident #26's January 2021 physician's orders, revealed she had routine orders for
Hydrocodone-Acetaminophen (narcotic pain medication) 10-325 milligrams (mg) with directions to give 1
tablet every 8 hours for chronic pain beginning on 6/7/2020.
A review of the medication administration record (MAR) for December 2020, revealed Resident #27 did not
receive this medication from 2:00 PM on 12/20/2020 until 2:00 PM on 12/23/2020. The facility did not
document Resident #27's pain level on the MAR when her hydrocodone was not given on 12/20/2020 at
2:00 PM or 10:00 PM. On 12/21/2020 at 6:00 AM, the nurse documented the resident's pain level at a 10
on a scale of 0 to 10, with zero indicating no pain and 10 indicating the worst possible pain. The nurse did
not document the resident's pain level on 12/22 at 2:00 PM or 10:00 PM, or on 12/23/2020 at 6:00 AM
when the medication was not given. A review of the MAR found the resident only received Ibuprofen 600
mg on 12/21/2020 at 9:22 PM.
During an interview on 1/14/21 at 9:54 AM with the Nurse Consultant, she stated on 12/20/2020 a nurse
called the pharmacy to find out about the medication. They were informed a script was needed. On
12/21/2019, a nurse called the nurse practitioner (NP) for a script, and the NP said she would send it over
to the pharmacy. She stated she called the pharmacy again on 12/22/2020 when they still did not have the
medication and the pharmacy said they never received the script. They spoke to the NP again on
12/22/2020, and she said she sent the script over. They re-verified and the pharmacy said again they did
not have it. They called the NP back and she said she forgot to send the script over. She stated the NP sent
the script to the pharmacy on 12/22/2020 . The Nurse Consultant provided a faxed script dated 12/22/2020
with a fax server date of 12/22/2020 at 10:36 AM. The Nurse Consultant confirmed Resident #26 did not
receive her medication from 2:00 PM on 12/20/2020 until 2:00 PM on 12/23/2020.
During an interview with Resident # 26 on 01/14/21 02:18 PM, she was asked about not receiving her
Hydrocodone-Acetaminophen in December. She stated she missed three days. She stated she was first
told they had to contact the doctor to get an order. She was then told they got the order and were waiting for
the medication to come from the pharmacy. She stated they were giving her Tylenol and Ibuprofen, they
were not as effective and her pain level only went down to about a 7. She stated she had been without pain
medication before and she hoped it would not happen again.
A review of the facility's medication ordering and receiving from pharmacy policy revealed that for
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
105138
If continuation sheet
Page 9 of 10
Printed: 05/28/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
105138
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
01/14/2021
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Jacksonville Rehabilitation and Nursing
5377 Moncrief Road
Jacksonville, FL 32209
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0755
Level of Harm - Minimal harm
or potential for actual harm
medications not automatically refilled by the pharmacy under paragraph 2 A. Reorder medication 3-5 days
in advance of need, as directed by the pharmacy order and delivery schedule, to assure an adequate
supply is on hand.
.
Residents Affected - Few
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
105138
If continuation sheet
Page 10 of 10