F 0656
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Some
Develop and implement a complete care plan that meets all the resident's needs, with timetables and
actions that can be measured.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
observation, interview, and record review, the facility failed to implement nutrition / hydration care plans that
included physician orders for thickened liquids for 3 of 4 residents reviewed for dietary services, out of a
total sample of 4 residents, (#4, #6, and #8).
Findings:
On 9/07/23 at 10:17 AM, [NAME] D stated residents' meal trays were prepared according to pre-printed diet
slips that reflected the type of diet, required food texture, and consistency of fluids. She explained the
kitchen stocked large, pre-mixed containers of mildly thickened water (nectar consistency) and moderately
thickened water (honey consistency) from which kitchen staff dispensed the correct fluid into cups at
mealtimes. [NAME] D stated if residents needed fluids between meals, nursing staff on the units would
have to check diet orders in the computer to ensure they provided the right consistency. She stated nursing
staff could come to the kitchen for pitchers of honey and/or nectar thickened water and keep them in the
nourishment room refrigerators. [NAME] D selected diet slips for three residents who required thickened
liquids for review, residents #4, #6, and #8.
1. Review of resident #8's medical record revealed he was admitted to the facility on [DATE], and most
recently readmitted on [DATE]. His diagnoses included end-stage kidney disease with dependence on
dialysis, type 2 diabetes, and schizoaffective disorder.
The Minimum Data Set (MDS) Discharge-Return Anticipated assessment with assessment reference date
(ARD) of 8/09/23 revealed resident #8 had short term memory problems and moderately impaired cognitive
skills for daily decision making. He required supervision with eating and had a therapeutic diet.
Resident #8's medical record included a care plan for risk for decreased nutritional status and dehydration,
initiated on 7/07/23. The interventions included provide a controlled carbohydrate diet, encourage fluids,
and monitor oral intake.
Review of the Order Summary Report revealed a physician order dated 9/05/23 for a regular diet, regular
texture, and mildly thick consistency fluids.
On 9/07/23 at 10:30 AM, there was a white Styrofoam cup labeled with resident #8's room and bed number
on his tray table. The 100 Unit Manager (UM) confirmed the cup was filled with regular water.
On 9/07/23 at 10:50 AM, Certified Nursing Assistant (CNA) C confirmed resident #8 was on her
assignment but she was not aware he required thickened water. She stated she usually asked the nurse if
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 3
Event ID:
105307
Printed: 05/28/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
105307
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
09/08/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Parkview Rehabilitation Center at Winter Park
2075 Loch Lomond Drive
Winter Park, FL 32792
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0656
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Some
she had questions about residents' care needs. CNA C verbalized the importance of providing fluids of the
correct consistency. She said, I know they might choke.
On 9/07/23 at 1:05 PM, the 100 UM stated all staff should check care plans at the start of every shift as
physician orders and nursing interventions could change. She validated it was important for staff to know
what type of care their residents needed. The 100 UM stated to her knowledge, the kitchen sent thickened
water to the units. She explained the night shift staff who filled resident #8's water cup early that morning
should have obtained thickened water from the nourishment room.
2. Review of the medical record revealed resident #4 was admitted to the facility on [DATE]. Her diagnoses
included cerebrovascular disease, dementia, generalized muscle weakness, and severe protein calorie
malnutrition.
The MDS Quarterly assessment with ARD of 7/09/23 revealed resident #4 had severely impaired cognitive
skills for daily decision-making. She required extensive assistance from one person for eating, and had a
mechanically altered diet-require change in texture of food or liquids (e.g., pureed texture, thickened
liquids).
Resident #4 had a care plan for risk for decreased nutritional status and dehydration initiated on 3/31/22.
The goal was for the resident to tolerate her diet as ordered. The interventions were assist with meals as
needed, provide diet as ordered, encourage oral fluids, and monitor oral intake. The care plan was revised
on 3/04/23 to reflect thickened liquids as ordered.
Review of resident #4's medical record revealed an Order Summary Report with a physician order dated
1/10/23 for meals with pureed texture and fluids of moderately thick consistency.
A Nutrition Quarterly assessment dated [DATE] indicated resident #4 continued to experience difficulty
swallowing and still required a pureed diet texture and fluids of moderately thick consistency.
On 9/07/23 at 10:35 AM, resident #4 was in bed and there was no water on her tray table or bedside table.
Registered Nurse (RN) A confirmed the resident did not have water at bedside and offered to get a cup of
water from the nourishment room. She returned with a white Styrofoam cup and straw, stated it was regular
water and ice, placed the straw in resident #4's mouth, and encouraged her to sip. RN A was prompted to
pause and check the resident's diet order.
On 9/07/23 at 10:43 AM, RN A checked the electronic medical record and validated resident #4 had a
physician order for moderately thickened water.
3. Review of the medical record revealed resident #6 was admitted to the facility on [DATE] with diagnoses
including dysphagia or difficulty swallowing, Alzheimer's Disease, and Chronic Obstructive Pulmonary
Disease.
The MDS Significant Change in Status assessment with ARD of 8/18/23 revealed resident #6 had severely
impaired cognitive skills. He required supervision with assistance of one person for eating, and had a
mechanically altered diet.
Resident #6's care plan for risk for decreased nutritional status and dehydration was initiated on 4/13/22.
The goal was the resident would tolerate his diet as ordered. The interventions included assist with meals
as needed, provide diet as ordered, encourage oral fluids, and monitor for signs and
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
105307
If continuation sheet
Page 2 of 3
Printed: 05/28/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
105307
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
09/08/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Parkview Rehabilitation Center at Winter Park
2075 Loch Lomond Drive
Winter Park, FL 32792
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0656
symptoms of dehydration.
Level of Harm - Minimal harm
or potential for actual harm
Review of the Order Summary Report revealed resident #6 had physician orders dated 10/13/22 for a
regular diet and fluids of mildly thick consistency, and 6/20/23 for Speech Therapy three times weekly for
four weeks to address management of dysphagia.
Residents Affected - Some
Review of a Speech Therapy Evaluation and Plan of Treatment dated 6/20/23 revealed resident #6 had mild
to moderate dysphagia characterized by coughing during intake of thin liquids. The document read, [Patient]
deficits impact airway protection and risk for aspiration pneumonia. The resident's Speech Therapy
Discharge summary dated [DATE] read, .continues with significant swallowing impairment impacting safety
for tolerating thin liquids. He presents with decreased safety awareness. The recommendation on discharge
was for resident #6 to remain on mechanical soft food texture with mildly thickened liquids to reduce his risk
for aspiration.
On 9/07/23 at 10:40 AM, RN A confirmed resident #6 should definitely have thickened liquids at bedside as
she was certain he had difficulty swallowing. She checked the white Styrofoam cup on his tray table that
was labeled with the resident's room and bed number. RN A removed the lid and stated it was regular
water, not thickened water.
On 9/07/23 at 10:43 AM, RN A checked the resident's electronic medical record and verified there was an
order for mildly thickened liquids.
On 9/07/23 at 10:48 AM, during observation of the 200 unit's nourishment room with RN A, there were no
containers of thickened water noted in the refrigerator. There was one dry, unlabeled, empty pitcher on the
counter.
On 9/07/23 at 11:12 AM, the Rehab Program Manager was informed of concerns regarding residents #4,
#6, and #8 who required thickened liquids, but instead were provided regular thin liquids by staff. He
explained the correct consistency of fluids was important as there was the potential for respiratory
complications related to aspiration and pneumonia. The Rehab Program Manager explained his expectation
was nursing staff would follow therapy recommendations and physician orders to ensure residents' safety
during consumption of food and fluids.
On 9/07/23 at 12:25 PM, the Director of Nursing (DON) acknowledged it was concerning that three of three
residents who represented both units were offered thin liquids, rather than thickened liquids as ordered. The
DON stated her expectation was nursing staff would follow all physician orders, including diet orders, to
meet the needs of the ten residents in the facility who required thickened liquids. She validated the correct
consistency was important in decreasing aspiration risk for residents who had difficulty swallowing. The
DON said, We don't want to cause harm. She stated she was not sure whether dietary staff delivered
thickened water to the units or nurses retrieved pitchers from the kitchen.
The facility's policy and procedure for Hydration Evaluation & Approaches revised on 2/19/11, indicated
staff would observe care delivery to determine if the interventions identified in the care plan have been
implemented. The document revealed staff would verify the correct type of fluid was provided to a resident
with dysphagia.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
105307
If continuation sheet
Page 3 of 3