F 0684
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Level of Harm - Minimal harm
or potential for actual harm
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
observation, interviews, and record review, the facility failed to provide treatment and care in accordance
with professional standards of practice, the comprehensive person-centered care plan, and the residents'
choices, by failing to provide dermatology consults as ordered for one (Resident #4) of four sampled
residents.
Residents Affected - Few
The findings include:
On 8/26/2024 at 11:44 am, Resident #4 was observed in her room with several areas of blotches (dark red
in color) and scaly skin on the palm of her left hand. A blue plastic glove was covering her right hand. When
questioned about her hands, Resident #4 stated, she had an unknown skin condition which affected both
her hands. She stated that it was present upon her admission into the facility. She was getting a topical
cream for it; however, she hadn't received it in some time. She did not know if it had been discontinued nor
did she know the proper diagnosis. Resident #4 explained that the facility nurses had advised her that she
needed to see a dermatologist, but she had not seen one yet. The condition was painful, and she wore the
glove on her right hand to keep it moisturized. With the resident's permission the glove was removed.
Multiple blotches (dark red in color), dry peeling, scaly skin and an open area to the palm of the resident's
right hand were observed, along with redness and peeling to several of the fingers on her right hand.
(Photographic evidence obtained)
Review of Resident #4's medical record revealed an admission date of 2/3/2023. Her diagnoses included
encephalopathy; acute respiratory failure with hypoxia; unspecified atrial fibrillation (Afib); other symptoms &
signs involving cognitive functions and dependence on supplemental oxygen.
Review of the quarterly minimum data set (MDS) assessment dated [DATE] revealed a brief interview for
mental status (BIMS) score of 13 out of 15 possible points, indicating intact cognition for Resident #4.
Review of the clinical skin assessment revealed Resident #4 was at risk for developing pressure ulcers
however; no pressure ulcers were present. Treatments included: applications of ointments/medications
other than to feet.
Review of the resident's physician orders included: dermatology consult dated 4/15/2024, dermatology
consult for reddened dry flaky skin to bilateral palms 8/25/2023, and weekly skin checks.
Review of the most recent care plan revised on 8/15/2024 included: FOCUS At risk for alteration in skin
integrity related to decreased mobility, GOAL The resident will have no alteration in skin integrity;
INTERVENTION Preventative skin care with turning and positioning, pericare, lotions and other
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 2
Event ID:
105366
Printed: 05/28/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
105366
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
08/26/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Vivo Healthcare University
3648 University Blvd S
Jacksonville, FL 32216
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0684
Level of Harm - Minimal harm
or potential for actual harm
interventions as ordered. FOCUS The resident has potential for pressure ulcer development related to
impaired mobility, impaired cognition, GOAL The resident will have intact skin, free of redness, blisters or
discoloration b/through review date INTERVENTION Administer medications as ordered. Monitor/document
for side effects and effectiveness. Administer treatments as ordered and monitor for effectiveness. Monitor
nutritional status. Serve diet as ordered, monitor intake and record. (Photographic evidence obtained)
Residents Affected - Few
On 8/26/2024 at 4:30 pm, an interview was conducted with Employee A, Registered Nurse (RN) who was
familiar with Resident #4. She referred to her as a nice lady. She stated the resident had dermatitis to her
hands and that she received an ointment for it. She stated the resident was waiting to see the dermatologist
and added it was not getting any better. The resident wore gloves on her hands because they peel. When
asked if the resident had seen a dermatologist at the facility, she stated, she was not sure if/when the
resident had seen the dermatologist. She explained that a third-party dermatologist comes to the facility
once a month to see residents and that Resident #4 had been referred to the provider.
On 8/26/2024 at 4:49 pm, a follow up interview was conducted with Employee A, RN. She stated that she
was not able to locate any dermatology visit notes for Resident #4. She confirmed there were orders for a
dermatology consult on 8/25/2023 and also 4/15/2024. When asked about the resident's medication orders,
she confirmed that Resident #4 had orders for, Clotrimazole antifungal cream 1%; Tacrolimus 0.1% external
ointment and at one point in the past she received Prednisone. Employee A, RN, stated the orders had all
ended.
On 8/26/2024 at 5:21 pm, Employee A, RN returned with some orders for Resident #4. She confirmed the
topical creams were only for a scheduled amount of time and not a standing order. She again confirmed
they were not able to locate any of records of a dermatology visit for the resident.
During an interview on 8/26/2024 at 5:24 pm with the Director of Nursing (DON), he stated he was not
familiar with Resident #4. He confirmed that there was a third-party dermatologist who provided services to
residents. He stated the last time the dermatologist was in the facility was on 8/20/2024. He reviewed the
orders for Resident #4 and stated she had an order for a dermatology consult on 8/25/2023. He confirmed
the resident was not seen on the 8/20/2024 visit nor was he able to locate any documentation that she was
ever seen by a dermatologist. He stated the Social Service Director (SSD) typically adds the residents to
the list for third party services and he would consult with the SSD regarding Resident #4.
On 8/26/2024 at 6:12 pm, an interview was conducted with the Administrator and DON. They stated after
consulting with the SSD they were unable to locate any documentation indicating Resident #4 had been
seen by the dermatologist as ordered while she resided in the facility.
.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
105366
If continuation sheet
Page 2 of 2