F 0600
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment,
and neglect by anybody.
Level of Harm - Actual harm
Residents Affected - Few
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
record review, review of facility's policies and procedures and staff interviews, the facility failed to protect
the resident's rights to be free from neglect by failing to follow safety precautions specified in the care plan
to prevent avoidable accident with injury for 1 (Resident #1) of 3 dependent residents reviewed.
The findings included:
Review of facility Policy titled Abuse, Neglect, Exploitation, Misappropriation, Mistreatment, Injury of
unknown source and Investigations, effective date 4/01/22 revealed neglect is the failure of the facility, its
employees or service providers to provide goods and services to a resident that are necessary to avoid
physical harm, pain, mental anguish, or emotional distress.
Review of facility Policy titled Nursing - Activities of Daily Living (ADL's), effective date 4/01/22 revealed its
primary goal is to ensure all resident's needs are met in a manner that promotes their quality of life and
preference. (3) A resident who is unable to carry out activities of daily living shall receive the necessary
services to maintain good nutrition, grooming, and personal and oral hygiene.
Review of medical records revealed Resident #1 was admitted to the facility on [DATE] with diagnosis
including Alzheimer's Disease (a progressive neurodegenerative disorder that primary affects the brain,
causing a gradual decline in memory, symptoms affecting memory, thinking and social abilities), anxiety
disorder (feeling of fear, dread or uneasiness), and major depressive disorder (persistent feelings of
sadness or hopelessness).
The admission Minimum Data Set (MDS) with a target date of 4/23/25 revealed Resident #1 had a Brief
Interview for Mental Status (BIMS) score of 3 indicating severely impaired cognition.
Review of Care Plan dated 3/8/23 revealed Resident #1 has an ADL self-care performance deficit related to
Alzheimer's Disease. Resident #1 was weak with impaired balance and mobility. Interventions included
Resident #1 was dependent on staff for ADL's and required substantial/maximum assistance of two staff
with bed mobility (changing positions while in bed).
Review of [NAME] (an electronic system used to summarize resident information) revealed Resident #1
required substantial/maximum assistance of two staff with bed mobility.
Review of incident note dated 4/6/25 revealed that Certified Nursing Assistant (CNA) Staff A was
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 4
Event ID:
105387
Printed: 05/28/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
105387
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
04/30/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Ambassador Healthcare at College Park
13755 Golf Club Pkwy
Fort Myers, FL 33919
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0600
providing care to Resident #1 and Resident #1 experienced a fall out of the bed.
Level of Harm - Actual harm
Review of a progress note dated 4/6/25 revealed Resident #1 was observed lying on her right side on the
floor next to her bed and in between her tray table. Resident #1 was visibly upset and crying. Resident #1
was bleeding from the left side of her forehead above her eyebrow.
Residents Affected - Few
Review of Change in Condition Form dated 4/6/25 revealed during ADL care Resident #1 fell from the bed
during ADL care resulting in an injury to Resident #1's forehead.
Review of medical record revealed Resident #1 was transferred to the hospital and required seven sutures
to the forehead injury related to the fall reported.
On 4/29/25 at 3:13 p.m., in an interview Certified Nursing Assistant (CNA) Staff A said she was doing a
linen change for Resident #1 alone. Staff A said she rolled Resident #1 toward her and the resident fell out
of bed. Staff A said she was not told Resident #1 was a fall risk or a two person assist. Staff A said she has
had Resident #1 multiple times and always did Resident #1's care by herself. Staff A said she received a
call later that day from the Director of Nursing (DON) explaining Resident #1 was a two person assist with
bed mobility. Staff A said the fall and injury was neglect because the care she provided was not done
properly since Resident #1 required two people and she was doing care alone.
On 4/29/25 at 3:53 p.m., in an interview Licensed Practical Nurse (LPN) Staff B said CNA Staff A came to
get her because the resident fell off the bed. Staff B said Staff A told her she was changing Resident #1,
put her on the side and Resident #1 fell off the bed. Staff B said staff use the [NAME] to know each
resident's individual needs and they are supposed to be trained on the [NAME] in orientation. Staff B said
neglect would include performing care alone when the resident requires two staff members for care.
On 4/30/25 at 10:33 a.m., the DON said she was called about Resident #1 going to the hospital and that
Resident #1 had a gash on her forehead. The DON confirmed she reviewed the staff witness statements
and Resident #1 [NAME] and concluded the staff did not follow the plan of care. The DON said Staff A told
her she has been doing care for Resident #1 by herself all along and that she did not know about the
[NAME]. The DON said at that point we realized there was a breakdown in the system. The DON said Staff
A was not in-serviced on the [NAME] and did not receive [NAME] training during orientation. The DON said
not following the resident's plan of care is neglect.
On 4/30/25 at 11:23 a.m., Licensed Nursing Home Administrator (LNHA)said she worked with the DON on
the investigation for Resident #1's fall together. The LNHA said they found out Staff A had not followed the
[NAME] plan of care when she was providing care for Resident #1. The LNHA said her investigation
revealed CNA, Staff A while providing care alone, turned Resident #1 towards her and the resident ended
up falling out of bed. The LNHA said the conclusion of the investigation was Staff A was not following the
[NAME] and the plan of care for Resident #1 which is neglect. She said the facility substantiated neglect
and confirmed Neglect is a never event.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
105387
If continuation sheet
Page 2 of 4
Printed: 05/28/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
105387
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
04/30/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Ambassador Healthcare at College Park
13755 Golf Club Pkwy
Fort Myers, FL 33919
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0689
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to
prevent accidents.
Level of Harm - Actual harm
Residents Affected - Few
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
record review, review of facility's policies and procedures and staff interviews, the facility failed to provide
care as specified in the care plan resulting in an avoidable fall with injury for 1 Resident #1) of 3 dependent
residents reviewed.
The findings included:
Review of facility Policy titled Nursing - Activities of Daily Living (ADL's), effective date 4/01/22 revealed its
primary goal is to ensure all resident's needs are met in a manner that promotes their quality of life and
preference. (3) A resident who is unable to carry out activities of daily living shall receive the necessary
services to maintain good nutrition, grooming, and personal and oral hygiene.
Review of medical records revealed Resident #1 was admitted to the facility on [DATE] with diagnosis
including Alzheimer's Disease (a progressive neurodegenerative disorder that primary affects the brain,
causing a gradual decline in memory, symptoms affecting memory, thinking and social abilities), anxiety
disorder (feeling of fear, dread or uneasiness), and major depressive disorder (persistent feelings of
sadness or hopelessness).
The admission Minimum Data Set (MDS) with a target date of 4/23/25 revealed Resident #1 had a Brief
Interview for Mental Status (BIMS) score of 3 indicating severely impaired cognition.
Review of Care Plan dated 3/8/23 revealed Resident #1 has an ADL self-care performance deficit related to
Alzheimer's Disease. Resident #1 was weak with impaired balance and mobility. Interventions included
Resident #1 was dependent on staff for ADL's and required substantial/maximum assistance of two staff
with bed mobility (changing positions while in bed).
Review of [NAME] (an electronic system used to summarize resident information) revealed Resident #1
required substantial/maximum assistance of two staff with bed mobility.
Review of incident note dated 4/6/25 revealed that Certified Nursing Assistant (CNA) Staff A was providing
care to Resident #1 and Resident #1 experienced a fall out of the bed.
Review of a progress note dated 4/6/25 revealed Resident #1 was observed lying on her right side on the
floor next to her bed and in between her tray table. Resident #1 was visibly upset and crying. Resident #1
was bleeding from the left side of her forehead above her eyebrow.
Review of Change in Condition Form dated 4/6/25 revealed during ADL care Resident #1 fell from the bed
during ADL care resulting in an injury to Resident #1's forehead.
Review of medical record revealed Resident #1 was transferred to the hospital and required seven sutures
to the forehead injury related to the fall reported.
On 4/29/25 at 9:10 a.m., observed Resident #1 in bed with visible healing pink scar on forehead.
On 4/29/25 at 3:13 p.m., in an interview Certified Nursing Assistant (CNA) Staff A said she was
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
105387
If continuation sheet
Page 3 of 4
Printed: 05/28/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
105387
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
04/30/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Ambassador Healthcare at College Park
13755 Golf Club Pkwy
Fort Myers, FL 33919
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0689
Level of Harm - Actual harm
Residents Affected - Few
doing a linen change for Resident #1 alone. Staff A said she rolled Resident #1 toward her and the resident
fell out of bed. Staff A said she was not told Resident #1 was a fall risk or a two person assist. Staff A said
she has had Resident #1 multiple times and always did Resident #1's care by herself. Staff A said she
received a call later that day from the Director of Nursing (DON) explaining Resident #1 was a two person
assist with bed mobility. Staff A said the fall and injury was neglect because the care she provided was not
done properly since Resident #1 required two people and she was doing care alone.
On 4/29/25 at 3:53 p.m., in an interview Licensed Practical Nurse (LPN) Staff B said CNA Staff A came to
get her because the resident fell off the bed. Staff B said Staff A told her she was changing Resident #1,
put her on the side and Resident #1 fell off the bed. Staff B said staff use the [NAME] to know each
resident's individual needs and they are supposed to be trained on the [NAME] in orientation. Staff B said
neglect would include performing care alone when the resident requires two staff members for care.
On 4/30/25 at 10:33 a.m., the DON said she was called about Resident #1 going to the hospital and that
Resident #1 had a gash on her forehead. The DON confirmed she reviewed the staff witness statements
and Resident #1 [NAME] and concluded the staff did not follow the plan of care. The DON said Staff A told
her she has been doing care for Resident #1 by herself all along and that she did not know about the
[NAME]. The DON said at that point we realized there was a breakdown in the system. The DON said Staff
A was not in-serviced on the [NAME] and did not receive [NAME] training during orientation. The DON said
not following the resident's plan of care is neglect.
On 4/30/25 at 11:23 a.m., Licensed Nursing Home Administrator (LNHA)said she worked with the DON on
the investigation for Resident #1's fall together. The LNHA said they found out Staff A had not followed the
[NAME] plan of care when she was providing care for Resident #1. The LNHA said her investigation
revealed CNA, Staff A while providing care alone, turned Resident #1 towards her and the resident ended
up falling out of bed. The LNHA said the conclusion of the investigation was Staff A was not following the
[NAME] and the plan of care for Resident #1 which is neglect. She said the facility substantiated neglect
and confirmed Neglect is a never event.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
105387
If continuation sheet
Page 4 of 4