F 0745
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Level of Harm - Minimal harm
or potential for actual harm
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
record review and interviews, the facility failed to ensure medically needed social services were provided
for one resident (Resident #4) out of three residents reviewed. The resident was charged $100.00 for
someone to accompany him each time he went out to an appointment. There were 117 residents residing in
the facility at the time of the survey.
Residents Affected - Few
The findings included:
Review of the facility's Transportation to an Appointment Policy and Procedure (no written date); Policy
Statement-Our facility will assist residents in arranging transportation to/from appointments when
necessary; Policy Interpretation and Implementation-1) Should it become necessary to transport a resident
to an appointment, when necessary, outside the facility, the Social Service Designee or Charge Nurse shall
notify the resident's representative and inform them of the appointment; 2) The resident's representative will
be responsible for transporting the resident to his or her appointment; 3) Should it become necessary for
the facility to provide transportation, the Social Service Designee will be responsible for arranging the
transportation; 4) A member of the Nursing Staff or Social Services will accompany the resident to the
appointment center when the resident's family is not available and 6) The use of volunteers to transport
residents to appointments must be approved by the Director of Nursing.
Review of t Resident #4 's Demographic Face Sheet documented the resident was admitted on [DATE] with
a diagnosis that included but not limited to encounter for surgical aftercare following surgery on the
digestive system, dysphagia, atherosclerotic heart disease, diabetes mellitus, chronic kidney disease,
peripheral vascular disease, parkinsonism, depression and shortness of breath. The resident was
discharged to home on 3/18/2024.
Review of the Minimum Data Set (MDS) Quarterly Assessment for Resident #4 dated 3/05/2024
documented the resident had a Brief Interview of Mental Status (BIMS) Summary Score of 09 out of 15
indicating mild cognitive impairment, wore eyeglasses, required substantial/maximal to dependence
assistance for ADLs (Activities of Daily Living) and had no impairment on both upper and lower extremities.
Telephone interview on 5/22/2024 at 4:05 PM with the Complainant and the resident's daughter. She
revealed that when her father had an appointment with the doctor, the facility required her to pay $100.00
for transportation and to have someone with him when he goes to the doctor. She stated, I communicated
with a [ staff member] concerning the money for transportation. The facility would only accept $100.00 in
cash.
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 2
Event ID:
105498
Printed: 05/28/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
105498
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
05/24/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Susanna Wesley Health Center
5300 W 16th Avenue
Hialeah, FL 33012
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0745
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Review of the Progress Notes for Resident #4 documented the following: Dated 01/11/2024 02:41
PM-Nursing Note: Resident return from medical appointment with [ name of medical doctor, general
surgeon] in stable condition. Nursing Notes dated 01/16/2024 06:37 PM: Resident returned from
Endovascular appointment with [ medical doctor].
Review of the Consults for Resident #4 documented the following: Dated 01/11/2024: Resident was seen by
[name of medical doctor], general surgeon for Mesenteric Ischemia and note dated 01/16/2024: Resident
was seen by [name of medical doctor] for endovascular.
Review of Payment by Company for Appointment for Resident #4 documented the following: Letter dated
1/04/2024: I have delivered today 1/04/2024 $100.00 for [ Resident #4] Doctor's appointment on January
11, 2024; Signed by [name of Resident #4's family friend]; Letter dated 1/13/2024: Money for transportation
1/16/2024, received $100.00 from [name of Resident #4's family friend] and Letter dated 1/15/2024: Money
for appointment with [medical doctor's name] on 1/18/2024; Received $100.00 cash from [family friend]
signed by [Unit Secretary].
Review of the facility's admission Packet revealed no documentation of payment for transportation to an
appointment or payment for someone to accompany a resident to an appointment.
On 5/24/2024 at 8:51 AM, interview with the third Floor Secretary. She stated, The patient is accompanied
by a family member to appointments and if the family member cannot go, then we have to look for a person
in the community to accompany them. The family has to pay $100.00 to accompany the patient. The family
brings cash or check. [name] is a close family friend, and the daughter gave authorization for him to pay the
$100.00. If the family cannot pay the $100.00 we have to look for a CNA (certified nursing assistant) to go
with the resident to an appointment. The daughter never said she could not pay the $100.00. If she would
have said that she couldn't pay it, I would have to go to the DON to get authorization for a CNA to
accompany the resident to an appointment.
On 5/24/2024 at 10:06 AM, interview with the Social Services Director. She stated, We don't charge for
transportation to an appointment, but we do charge for someone from the community to accompany the
resident for an appointment.
On 5/24/2024 at 10:48 AM, interview and record review with the Director of Nursing (DON). She stated, He
was discharged on 3/18/24 and he was here for rehab. There is no charge for transportation. When they call
me and tell me they have no family to go with to appointments, I get my CNA to go with them. They get
someone from the community to go with the resident and they do not pay. Record review with the DON
revealed payment by the company for appointment for the following: Letter dated 1/04/2024: I have
delivered today 1/04/24 $100.00 for [Resident #4] Doctor's appointment on January 11, 2024; Signed by
Resident #4's family friend; Letter dated 1/13/2024: Money for transportation 1/16/2024, received $100.00
from [name of Resident #4' family friend]and Letter dated 1/15/2024: Money for appointment with [name of
medical doctor] on 1/18/2024; Received $100.00 cash from [name of family friend] and signed by [Unit
Secretary]. She stated, I did not know they were collecting $100.00 for someone to go with the resident to
an appointment.
On 5/24/2024 at 11:53 AM, interview with the Administrator. He revealed that he was not aware of the
facility staff member collecting money for someone to go out with a resident to an appointment. He told the
staff that practice stops today.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
105498
If continuation sheet
Page 2 of 2