F 0569
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Level of Harm - Minimal harm
or potential for actual harm
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
interview and record review, the facility failed to provide 1 of 3 sampled residents during closed record
review, Resident #1, a personal refund within 30 days of discharge and a final itemized accounting bill.
Residents Affected - Few
The findings included:
Record review of the facility's policy, titled, Refund Policy, revised on April 2017, documented,
Any funds on deposit with the facility shall be refunded upon the request of the resident, resident
representative, or resident's estate.
The Policy Interpretation and Implementation, documented, in part:
Within 30 days of resident's discharge or death, the facility will refund the resident's personal funds and
provide a final accounting of those funds to the resident, the resident's representative, or the resident's
estate.
Inquiries concerning refunds should be referred to the Administrator or to the business office.
Record review of the closed clinical and financial records for Resident #1 on 02/21/24, noted the resident
had an admission date of 09/14/23 with diagnoses that included Aftercare Following Hip Surgery and
Fracture of the Right and Left Patella. Resident #1 was discharged on 11/21/23.
Further review of the clinical record revealed on 11/10/23, the resident received an insurance Notice of
Medical Non-Coverage, dated 11/10/23, indicating the last day of skilled care coverage would be 11/13/23.
Review of Resident #1's social service notes documented the resident stated to the facility she was not
ready for discharge home and requested another week of skilled therapy at the facility.
Further record review of social service revealed the resident lost the first appeal with the insurance
company but had won a second Reconsideration Appeal. The facility had requested of the resident pay
privately ($3,480.00) for this additional week, until the insurance appeal's cost and billing, were determined
and paid to the facility.
Further review revealed the facility failed to provide Resident #1 with a requested itemized final bill upon the
resident's discharge to home on [DATE].
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 2
Event ID:
105505
Printed: 05/28/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
105505
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
02/21/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Margate Health and Rehabilitation Center
5951 Colonial Drive
Margate, FL 33063
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0569
Level of Harm - Minimal harm
or potential for actual harm
Further review of Resident #1's financial records noted that private payment in the amount of $3,480.00
exceeded the facility's monthly charge of $3,305.00 by $175.00. An interview was conducted with the
facility's Administrator and Business Office Manager on 02/21/24 at 10:00 AM. The Business Office Manger
stated that the $175.00, which was to be refunded to the resident, was not paid within 30 days of discharge
because the insurance company had not submitted their final billing statement to the facility.
Residents Affected - Few
An interview was conducted via telephone with Resident #1 on 02/22/24 at 5:00 PM, who stated there were
numerous calls and e-mails to the facility requesting an itemized final billing statement and refund. The
resident stated the facility failed to reply to the requests. On 02/23/24 at 4 PM, Resident #1 e-mailed a copy
of a refund check that was mailed to her from the facility, dated 02/21/24 in the amount of $175, which was
approximately 3 months after her discharge from the facility.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
105505
If continuation sheet
Page 2 of 2