F 0656
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Develop and implement a complete care plan that meets all the resident's needs, with timetables and
actions that can be measured.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
observation, interview, and record review, the facility failed to develop and implement a comprehensive
person-centered care plan for 2 out of 2 residents, of a total sample of 7 residents, (#2, and
#6).Findings:1.Resident #2 was admitted to the facility on [DATE] with diagnoses that included vascular
dementia, type 2 diabetes mellitus, end stage renal disease, dependence on renal dialysis, anxiety disorder
and seizures.Review of the quarterly Minimum Data Set (MDS) assessment dated [DATE], revealed
resident # 2's cognition was severely impaired, and she was dependent on two or more staff for assistance
with activities of daily living (ADL) and transfers.Review of resident #2's care plan initiated on 10/27/23 and
most recently revised on 10/01/25 indicated the resident required two-person assistance for transfers via
mechanical lift, bed mobility and ADLs. On 11/04/25 at 10:23AM, resident # 2 was in bed and had a small,
round, bluish mark on her left cheek. She was calm but did not answer any questions when asked. Later in
the morning at 11:48 AM, her husband stated a few weeks ago on 10/01/25, his wife got the bruise to her
face while she was on another unit. He explained a nurse had called him during the night to inform him of
the bruise and because the facility could not tell him what happened, he called the police to report an
allegation of abuse.On 11/05/25 at 9:16 AM, Certified Nursing Assistant (CNA) C said he took care of
resident #2 while she resided on Unit 2. He remembered working the morning as well as the evening shift
and reported to the nurse the bruise on her face an hour before his shift ended. He recalled he had not
noticed any bruises on her before. CNA C acknowledged sometimes he provided ADL care to resident #2
without the assistance of another staff member but could not remember if he had assistance on that day.
CNA C conveyed he knew what care the resident required from the care plan. He said he knew resident #2
required two persons to assist with ADLs and transfers but explained he still sometimes provided care by
himself. CNA C did not give a reason why he did not follow the care plan for two staff for ADL care when
caring for resident #2. He explained he might have asked for assistance but could not remember if anyone
helped him that day.On 11/04/25 at 3:52 PM, in a telephone interview, CNA A said she learned from report
that resident #2 had a bruise to her face. The CNA acknowledged she had assisted resident #2 on
10/01/25, the night the bruise was found. CNA A expressed she changed the resident herself, and stated,
I've changed her by myself before, she does not fight, she is calm.On 11/04/25 at 4:07 PM, CNA B stated
she had assisted resident #2 when she was on Unit 2 but did not recall her having any bruises on her body.
CNA B acknowledged she had provided ADL care to resident #2 by herself previously. On 11/05/25 at
11:15 AM, the lead MDS Coordinator said that resident #2 moved around a lot and it was hard for one staff
member to assist her. She explained that resident #2 was very fragile, and CNAs should not decide to
assist her by themselves. She stated that care plan interventions for two staff were put in place to minimize
bruising and the only time it would have changed was if the resident had a physical therapist evaluation.
She continued to explain that unless the resident was
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 2
Event ID:
105528
Printed: 05/28/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
105528
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
11/05/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Terrace of St Cloud, The
3855 Old Canoe Creek Road
Saint Cloud, FL 34769
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0656
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
FORM CMS-2567 (02/99)
Previous Versions Obsolete
improving or if there was some other change in the care plan, those interventions would not change.On
11/04/25 at 1:25 PM, the Nursing Home Administrator (NHA) and the Director of Nursing (DON)
acknowledged that the incident resulted in a federal report for abuse filed on 10/01/25. The DON continued
to explain that from their investigation, the assigned Certified Nursing Assistant (CNA) C did not follow the
resident's care plan for assistance of two persons with ADL care which resulted in bruises to her leg and
face.2. Resident #6 was admitted to the facility on [DATE] with diagnoses that included unspecified
congestive heart failure, malignant neoplasm of the colon, Alzheimer's disease, unspecified dementia, and
generalized anxiety disorder.Review of the quarterly Minimum Data Set (MDS) assessment dated [DATE]
revealed resident #6's cognition was severely impaired. The assessment indicated resident #6 required two
or more staff for care and was dependent on staff for ADL care.Review of resident #6's plan of care initiated
on 10/09/25, revealed the resident was at risk for easy bruising due to fragile skin, unsafe hand movement
behaviors, impulsively grabbing items on the floor or surroundings, combative behaviors, and flings and
swings her hands. Resident #6 also had a care plan for risk for skin breakdown and pressure injuries
related to combative behaviors, impaired cognition, decreased mobility, incontinence, require assist with
care, poor oral intake, daily use of psychiatric medications, fragile skin, impulsive body movement
behaviors when in bed or chair. Interventions included the use of two staff members as needed to prevent
shearing during positioning. In contradiction to the MDS of 10/09/25, the plan of care indicated resident #6
required one person assistance with transfers, bed mobility and ADL care.On 11/05/25 at 12:46 PM,
resident # 6 was in bed with torn pool noodles on the side rails of her bed. The assigned CNA D said that
resident #6 tried to get out of bed, constantly tore the pool noodles off the rails, and bumped into the rail.On
11/05/25 at 1:48 PM, CNA E looked in the Kardex to determine if a resident was a one- or two-person
assistance with ADLs and transfers. She logged into her computer but could not find the desired
information. At 1:51 PM, the Unit Manager (UM) for Unit 2 arrived and confirmed CNA E was unable to find
the information in the computer for how many staff were needed by the resident for assistance without the
UM's help. The UM acknowledged CNA E was unable to navigate the facility's electronic system and stated
the CNAs relied on verbal reporting instead of what was in the care plan. The UM's said the expectation
was for CNAs to know how to look up the information from the care plan.On 11/05/25 at 1:56 PM, in a joint
interview with CNA D and CNA F, resident #6's assigned CNA D said that resident #6 required one person
to assist with ADLs and transfers. She was unable to verify the information in the electronic charting system
because, she explained, she did not have computer access. The CNA said she had to speak with the DON
to give her access. CNA F said the information she saw in the electronic system seemed confusing. Both
CNAs said they didn't usually access the electronic system for that information but instead relied on verbal
reports from the nurse or other staff to update them of any changes with the resident. On 11/05/25 at 2:34
PM, in a joint interview with the NHA and DON, the DON stated her expectation was all staff would know
how to access the residents' care plans, follow the care plan interventions and ask for help if needed. She
acknowledged recent education on care plans did not ensure staff understood how to navigate or access
the care plans on the computer. The facility's policy statement for Care Plans, Comprehensive
Person-Centered, revised on January 2025 indicated, A comprehensive, person-centered care plan that
includes measurable objectives and timetables to meet the resident's physical, psychosocial and functional
needs is developed and implemented for each resident. The policy interpretation and implementation in
section 4 g. detailed, Each resident's comprehensive person-centered care plan will be consistent with the
resident's rights .including the right to receive the services and or items included in the plan of care.
Event ID:
Facility ID:
105528
If continuation sheet
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