Health inspection·January 14, 2026

F 0600 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. **NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews and record review, the facility failed to prevent verbal abuse from staff for 2 of 3 residents reviewed. (Patient #1 and Patient #2)The findings included: Review of the facility Abuse, Neglect, Exploitation & Misappropriation policy (last revised on 11/16/2022) says that residents should be afforded basic human rights, including the right to be free from abuse, neglect, mistreatment, exploitation and/or misappropriation of property. The policy further noted no employee may at any time commit an act of physical, psychological, or emotional abuse. The policy defines abuse as the willful infliction of injury, unreasonable confinement, intimidation, or punishment with resulting in physical harm, pain, or mental anguish. The policy defines mental abuse as the use of verbal or nonverbal conduct which causes or has the potential to cause the resident to experience humiliation, intimidation, fear, shame, agitation or degradation. The policy defines verbal abuse as the use of oral, written, or gestured communication, or sounds, to residents within hearing distance regardless of age ability to comprehend or disability. The policy noted examples of mental and verbal abuse to include mocking, insulting, ridiculing and yelling or hovering over a resident, with the intent of intimidate. Record review for Resident #1 showed the resident was admitted on [DATE] with a diagnosis of Parkinsons Disease. Resident #1's most recent (10/20/25) Brief Interview for Mental Status (BIMS) was a score of 15 indicating intact cognition.Review of a Patient #1 psychiatric progress note (completed on 12/31/25) stated patient was seen today as staff request for psychiatric evaluation following a reportable incident. Patient reports feeling emotional discomfort following an interaction with a staff member on 12/25/25.During an interview on 1/13/26 at 11:16 a.m., Resident #1 said she was abused by a staff member around Christmas. She said CNA (Certified Nursing Assistant) Staff A came in to change her brief due to an episode of incontinence. She said she has Parkinsons Disease (a neurological disorder that affects movement) causing her to move very slowly and deliberately. Resident #1 said she told CNA Staff A to slow down prior to turning her. Resident #1 said CNA Staff A was yelling at me the whole time and not listening. Resident #1 said CNA Staff A was yelling at me with a tone and attitude of I have to get this done as fast as possible. Resident #1 said CNA Staff A grabbed the sheet and whipped me to the side. Resident #1 said she caught the windowsill which prevented her from hitting the floor. Resident #1 said CNA Staff A not listening to me and moving me rough like that made me feel inconsequential, like I don't matter to her.Review of the facility complaint/grievance reported on 12/25/25 from Resident #1 stated, CNA Staff A was verbally abusive by calling her ‘heavy' and stating ‘I don't get paid enough to do this. My back hurts'. Resident stated CNA ‘bitched at me for not being able to get into my wheelchair'. Resident stated CNA rolled her over onto her right side ‘so rough using the pad, I thought I was going to fall onto the floor'. Resident stated she overheard CNA yelling to night nurse about her.Review of a statement on 12/25/25 by LPN (Licensed Practical Nurse) Staff B said Resident #1 had turned on her call (continued on next page) Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation. LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER REPRESENTATIVE'S SIGNATURE TITLE (X6) DATE FORM CMS-2567 (02/99) Previous Versions Obsolete Facility ID: If continuation sheet Page 1 of 2 Event ID: 105588 Printed: 05/28/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 105588 B. Wing A. Building (X3) DATE SURVEY COMPLETED 01/14/2026 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Aviata at Santa Barbara 216 Santa Barbara Blvd Cape Coral, FL 33991 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)