F 0584
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Some
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited
to receiving treatment and supports for daily living safely.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** On 12/27/23
at 9:55 a.m., an observation was made under the head of bed of the window bed in room [ROOM
NUMBER] was a bed bolster with remnants of unknown substances on it, under the bed the floor and along
the vinyl baseboard was lumps of unknown substances, and dirty dust was observed on tiled window sill
behind the lowered window blind (Photographic evidence was obtained).
On 12/27/23 at 10:04 a.m., an observation was made in room [ROOM NUMBER] of one gray water basin
directly under the sink lying on the plumbing and another gray water basin with unknown dirt and water
stain turned upside down on the floor under the sink vanity. Staff D, Licensed Practical Nurse (LPN) stated
she did not know why the basins were under the sink. She removed the overturned basin on the floor and a
dead cockroach was observed (Photographic evidence was obtained).
On 12/27/23 at 11:19 a.m., an observation was made of an over-bed table in room [ROOM NUMBER]
which was pitted with rust and uncleanable (Photographic evidence was obtained).
On 12/27/23 at 11:21 a.m., an observation was made of an over-bed table in room [ROOM NUMBER]
which was pitted with rust and uncleanable (Photographic evidence was obtained).
On 12/27/23 at 11:22 a.m., an observation was made of a piece of wallboard buckled away from plaster of
the wall behind the entry door and beside the bathroom door in room [ROOM NUMBER] (Photographic
evidence was obtained).
On 12/27/23 at 11:24 a.m. an observation was made of uneven, uncleanable attempted repair of the wall
behind the entry door of room [ROOM NUMBER]. The observation revealed broken tile used for the window
sill, in the shared bathroom was an area of broken wall board exposing the uncleanable pitted cement
underneath, and a wet-looking washcloth on a wall shelf in the shared bathroom (Photographic evidence
was obtained).
During an initial tour of the Birch Hall (200s) on 12/27/23 at 9:25 a.m., an overwhelming pungent foul odor
was present in the hallway toward the nurses' station. An observation of the bathroom in room [ROOM
NUMBER] at 9: 38 a.m. revealed the toilet raised chair had with red and brown areas of dried spillage
(photographic evidence obtained).
During an interview on 12/27/23 at 10:20 a.m. with Resident #13, the resident stated her air conditioning
(AC) unit leaks when it is running so she must shut it off and wait until it becomes too hot in her room and
then she will turn the AC back on but it will start leaking again. An observation of the AC unit revealed a
pool of water was observed on the floor with various blankets, towels and
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 4
Event ID:
105690
Printed: 05/28/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
105690
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
12/27/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Highland Pines Rehabilitation Center
1111 S Highland Ave
Clearwater, FL 33756
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0584
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Some
mop heads on the ground. Additionally, water was visualized under the resident's bed and up to the
nightstand as well as the opposite side of the room, towards the resident's closet. The air filters were
observed to be heavily covered in dust and debris. Resident #13 said there is no need to to hit her call light
for assistance, stating the staff know this has been going on for days. (photographic evidence obtained)
An observation was made at 10:35 a.m. on 12/27/23 of two resident lifts, one on the 200 hallways and the
other on Birch Hall. Both lifts had brown to black smudges on the handles with no signage to identify if the
lift was clean for future use (photographic evidence obtained).
Continued observations starting at 10:40 a.m. on 12/27/23 revealed:
-wet clothes hanging from a resident's bathroom in room [ROOM NUMBER] (photographic evidence
obtained).
-baseboard trim molding loose from baseboard and lying on the ground behind room [ROOM NUMBER]
door (photographic evidence obtained).
-a bedside table with rust noted in the common shower area for Birch Hall and 200s hall (photographic
evidence obtained).
Upon entering the facility's closed memory care unit, a foul musty moldy odor was noted. An observation at
11:05 a.m. on 12/27/23 in the Reflections' (memory care) Activities/Common area revealed peeled wall
paint (photographic evidence obtained). An observation at 11:08 a.m. of the toilet for adjoining rooms
[ROOM NUMBERS] revealed dried brown substance located on the inner underside of the seat
(photographic evidence obtained) .
An interview was conducted at 11:20 a.m. with Staff C, Licensed Practical Nurse (LPN) regarding the musty
moldy smell in the hallway. Staff C, LPN stated yes when asked if this is a normal smell in the hallways and
stated it has been present for as long as she has been employed in this facility.
An interview was conducted at 11:40 a.m. on 12/27/23 with the Nursing Home Administrator (NHA)
regarding the leaking AC unit. The NHA stated the AC unit filters are most likely the culprit and will have the
issue addressed immediately. The NHA stated the facility has hired a new maintenance man and he is
chipping away at the jobs needed to be addressed. The NHA stated the housekeeping services are
contracted and he meets weekly with the company's manager to discuss concerns but the manager is
present along with a staff of 3 housekeepers on a day-to-day basis. The company will also have their
regional director attend the monthly quality meetings at their facility. The NHA stated if the housekeeping
staff is short, they have been known to pull from the laundry staff. The NHA stated, I think it is a staffing
issue.
A review of the policy entitled, Physical Environment, effective January 1, 2020, states the following: a safe,
clean, comfortable, and home life environment is provided for each resident allowing the use of personal
belongings to the greatest extent possible. Sufficient space and equipment in dining, health services,
recreation and program areas are provided to enable staff to provide residents with needed services. All
essential mechanical, electrical, and resident care equipment is maintained in safe operating condition
through the facility's Preventative Maintenance Program.
The facility did not have a policy on environmental services but provided a section titled,
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
105690
If continuation sheet
Page 2 of 4
Printed: 05/28/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
105690
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
12/27/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Highland Pines Rehabilitation Center
1111 S Highland Ave
Clearwater, FL 33756
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0584
Level of Harm - Minimal harm
or potential for actual harm
Housekeeping Procedures from their Environmental Services Operations manual revised 9/05/2017 of their
contracted company for environmental and laundry services. In section titled Bathroom Cleaning, there are
three columns: Materials Needed, Timing & Method and Additional Information. In the column for Timing &
Method, WET steps:
Residents Affected - Some
4. Sanitize sinks, light, mirror, sink, fixtures and pipes.
5. Sanitize commode, tank, bowl and base. Use brush for inside of bowl.
When disinfecting, please be sure to use an EPA -approved solution and to allow for the recommended
solution dwell time.
In section titled Daily Patient Room Cleaning, column Timing & Method
Follow 5-step room leaning method:
1.
Empty trash. Get the trash out of all rooms first thing. Wipe basket- if necessary replace liner
2.
Horizontal dusting with a cloth and disinfectant wipe all horizontal flat surfaces.
3.
Spot clean. With a cloth and disinfectant spot cleaned all vertical surfaces.
4.
Dust mop floor. Use dust mop to gather all trash and debris on floor. Sweep to the door; Pick up with dust
pan.
5.
Damp mop floor with germicide solution damp mop floor working from back corner to door use Wet Floor
sign when finished
Based on observations, interviews and record reviews, the facility failed to provide a safe, clean,
comfortable, and homelike environment in four (Unit 100, Unit 200, Birch Unit, and the Reflections Unit) of
four units, as evidenced by lack of daily visual inspection and cleaning of surfaces, ensuring surfaces were
cleanable without pits, cracks, corrosion, and organic matter was removed from surfaces prior to sanitizing.
Additionally, the facility failed to ensure air quality was maintained at the highest possible standards and
failed to ensure one of one sampled Packaged Terminal Air Conditioners (PTAC) units was maintained in a
workable and safe condition.
Findings Included:
On 12/27/2023 at 9:24 a.m. during a tour of Unit 100, the following observations were made in
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
105690
If continuation sheet
Page 3 of 4
Printed: 05/28/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
105690
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
12/27/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Highland Pines Rehabilitation Center
1111 S Highland Ave
Clearwater, FL 33756
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0584
resident room [ROOM NUMBER] bedroom and bathroom:
Level of Harm - Minimal harm
or potential for actual harm
-The wall above the doorframe inside the resident's room had a rough texture and discoloration from dust
on the texture ridges. Black spots, cracked coating and dust were noted on the air vents above the
doorframe. (Photographic Evidence Obtained).
Residents Affected - Some
-In room [ROOM NUMBER] bathroom the drain holes on the shower chair contained black colored organic
material. (Photographic Evidence Obtained). The grab bar in the bathing area was corroded with flaky
decomposing silver paint. The gout between the tiles, around the tub and toilet contained dark
greenish-black raised patches. (Photographic Evidence Obtained). A dark gray dry film was present on the
bottom and lower aspect of the bathtub. (Photographic Evidence Obtained). The door post between the
bathroom and bedroom, next to the floor had cracks with brittle reddish particles hanging and laying on
floor (Photographic Evidence Obtained). The bathroom walls were damaged with peeling, bubbling and
discolored paint. (Photographic Evidence Obtained). A blue uncovered sponge was laying on the inner
ledge of the shared bathroom (Photographic Evidence Obtained).
On 12/27/23 at 10:18 a.m. the following observations were made in resident room [ROOM NUMBER]
bedroom and bathroom:
-The floorboard to the right of the doorway was peeled away from the wall and laying on the floor
(Photographic Evidence Obtained).
-The wall above the doorframe inside the resident's room had a rough texture and discoloration from dust
on the texture ridges. Black spots cracked coating and dust are on the air vents above the doorframe
(Photographic Evidence Obtained).
-In the bathroom, shower rust colored gout was noted between the tiles, and there were missing tiles with
exposed rough (porous) rust colored material (Photographic Evidence Obtained).
During the observation of room [ROOM NUMBER]'s bathroom, Staff B floor and housekeeping staff
member said the room had recently been cleaned and the floor was wet. The following items were
observed on the wet floor:
-Liquid bath soap, haircare (shampoo and conditioner) products and a crumpled wet washcloth
(Photographic Evidence Obtained). There were strings of dusting hanging from the bathroom ceiling vent
(Photographic Evidence Obtained).
Two bedpans were observed stored on the bathroom floor, partially under the toilet stool. The door post
between the bedroom and bathroom next to the floor has cracks (porous surfaces) with brittle reddish
particles hanging and laying on floor (Photographic Evidence Obtained)
According to the Centers for Disease Control and Prevention (CDC) website accessed on 01/03/2024 at
cdc.gov/infectioncontrol/guidelines/environmental/background/services.html, the physical action of
scrubbing and rinsing with water removes large numbers of microorganisms from surfaces. If the surface is
not cleaned before the terminal reprocessing procedures are started, the process is compromised.
Additionally, according to the CDC website accessed on 01/03/2024 at
https://www.cdc.gov/infectioncontrol/pdf/projectfirstline/Healthcare-Germs-Environment-DirtAndDust-508.pdf,
germs that live in dirt and soil can cause serious illness in residents without a strong immune system or
whose lungs are damaged.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
105690
If continuation sheet
Page 4 of 4