F 0684
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Level of Harm - Minimal harm
or potential for actual harm
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
interviews and record review, the facility failed to provide care and treatment in accordance with
professional standards of practice, by delaying hospitalization for one (Resident #51) of two residents
reviewed for hospitalizations from a total sample of 40 residents.
Residents Affected - Few
The findings include:
A review of Resident #51's medical record revealed an admission date of 4/14/21 and a readmission date
of 7/21/21. Her primary medical diagnosis was nondisplaced intertrochanteric fracture of right femur.
Secondary medical diagnoses included osteoarthritis, dementia with behavioral disturbances, osteoporosis,
and fracture of sacrum. A significant change assessment dated [DATE] revealed resident's cognition was
moderately impaired, and she required limited to extensive assistance with activities of daily living.
A nursing progress note dated 7/18/21 at 2:24 AM indicated Resident #51 was observed lying on her back
next to her bed. An abrasion was noted above the right eye. The resident stated she slipped and fell. She
denied pain at the time of the assessment.
A post fall review dated 7/18/21 indicated the fall occurred at 2:10 AM. The resident was ambulating
unassisted.
A review of Resident #51's physician order dated 7/18/21 at 1:26 PM indicated a STAT x-ray of the right
femur and right knee for pain.
A nursing progress note dated 7/18/21 at 1:27 PM indicated Resident #51 was to have a stat x-ray of the
right knee and right femur due to pain.
An x-ray result dated 7/18/21 at 9:03 PM indicated a minimally displaced obliquely oriented acute
intertrochanteric fracture. The examination date for Resident #51 was on 7/18/21 at 8:15 PM.
A physician order dated 7/18/2021 at 10:06 PM read, Transfer the resident to the emergency room for a
right femur fracture.
A nursing progress note dated 7/18/21 at 11:52 PM indicated Resident #51 was diagnosed with a right
femur fracture. The physician was notified, and order was obtained for transfer to the emergency room for
evaluation.
A nursing progress note dated 7/19/21 at 2:00 AM indicated ambulance service arrived and resident
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 4
Event ID:
105710
Printed: 05/28/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
105710
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
09/23/2021
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Jacksonville Nursing and Rehab Center
4134 Dunn Avenue
Jacksonville, FL 32218
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0684
was taken to the emergency room.
Level of Harm - Minimal harm
or potential for actual harm
An attempt to interview the nurse that transferred the resident to the hospital was made. However, the nurse
was no longer employed at the facility.
Residents Affected - Few
A review of Resident #51's hospital history and physical dated 7/19/21 indicated she presented to the
emergency department with right leg pain following an unwitnessed fall around 5 AM. The note read, She
was apparently ambulatory for a few hours after the fall but then reported she was having too much pain to
be able to walk. She had imaging done and was found to have a right femur fracture.
On 9/23/21 at 10:01 AM, an interview was conducted with the Employee B, Licensed Practical Nurse
(LPN)/Unit Manager (UM). She explained that she was out of the building conducting a mock survey at
another facility. The UM stated, she wasn't sure why the resident's transfer to the hospital was delayed.
On 9/23/21 at 12:40 PM, an interview was conducted with the Regional Nurse Consultant (RNC). When she
was asked about the lapse of time between the second x-ray being ordered and Resident #51's subsequent
transfer to the hospital, she stated, she wasn't sure why the delay had occurred.
.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
105710
If continuation sheet
Page 2 of 4
Printed: 05/28/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
105710
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
09/23/2021
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Jacksonville Nursing and Rehab Center
4134 Dunn Avenue
Jacksonville, FL 32218
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0697
Provide safe, appropriate pain management for a resident who requires such services.
Level of Harm - Minimal harm
or potential for actual harm
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
interviews and record review, the facility failed to implement interventions to address a resident's acute pain
related to a fracture after sustaining a fall for one (Resident #51) of two residents reviewed for pain
management from a total sample of 40 residents.
Residents Affected - Few
The findings include:
A review of Resident #51's medical record revealed an admission date of 4/14/21 and a readmission date
of 7/21/21. Her primary medical diagnosis was nondisplaced intertrochanteric fracture of right femur.
Secondary medical diagnoses included osteoarthritis, dementia with behavioral disturbances, osteoporosis,
and fracture of sacrum. A significant change assessment dated [DATE] revealed resident's cognition was
moderately impaired, and she required limited to extensive assistance with activities of daily living.
A nursing progress note dated 7/18/21 at 2:24 AM indicated Resident #51 was observed lying on her back
next to her bed. An abrasion was noted above the right eye. The resident stated she slipped and fell. She
denied pain at the time of the assessment.
A post fall review dated 7/18/21 indicated the fall occurred at 2:10 AM. The resident was ambulating
unassisted.
A review of Resident #51's physician order dated 7/18/21 at 1:26 PM indicated a STAT x-ray of the right
femur and right knee for pain.
A nursing progress note dated 7/18/21 at 1:27 PM indicated Resident #51 was to have a stat x-ray of the
right knee and right femur due to pain.
An x-ray result dated 7/18/21 at 9:03 PM indicated a minimally displaced obliquely oriented acute
intertrochanteric fracture. The examination date for Resident #51 was on 7/18/21 at 8:15 PM.
A physician order dated 7/18/2021 at 10:06 PM read, Transfer the resident to the emergency room for a
right femur fracture.
A nursing progress note dated 7/18/21 at 11:52 PM indicated Resident #51 was diagnosed with a right
femur fracture. The physician was notified, and order was obtained for transfer to the emergency room for
evaluation.
A nursing progress note dated 7/19/21 at 2:00 AM indicated ambulance service arrived and resident was
taken to the emergency room.
A review of Resident #51's hospital history and physical dated 7/19/21 indicated she presented to the
emergency department with right leg pain following an unwitnessed fall around 5 AM. The note read, She
was apparently ambulatory for a few hours after the fall but then reported she was having too much pain to
be able to walk. She had imaging done and was found to have a right femur fracture.
A review of Resident #51's physician order dated 4/14/21 revealed an order for a Lidoderm patch to be
placed on the resident's lower back. The resident had no other orders for analgesics prior to the
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
105710
If continuation sheet
Page 3 of 4
Printed: 05/28/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
105710
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
09/23/2021
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Jacksonville Nursing and Rehab Center
4134 Dunn Avenue
Jacksonville, FL 32218
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0697
fall and no ordered analgesics until after returning from the hospital.
Level of Harm - Minimal harm
or potential for actual harm
A review of the medication administration records (MAR) for July 2021 revealed pain evaluation results of 0
on each shift prior to the resident transferring to the hospital.
Residents Affected - Few
A review of the comprehensive care plan for Resident #51 dated 4/15/21 revealed a focus area for pain.
Interventions included analgesics as ordered, evaluate characteristics of pain: location, severity on a scale
of 10, and frequency, identify existing conditions that may increase pain or discomfort, observe for signs of
relief/effectiveness with interventions.
On 9/22/21 at 2:16 PM, an interview was conducted with Employee A, Licensed Practical Nurse (LPN). She
explained that she had worked at the facility for approximately nine years and that she was familiar with
Resident #51. Regarding the fall on 7/18/2021, the nurse explained that the fall occurred on night shift and
that she reported to work the following morning. She explained that as the day shift CNA was assisting the
resident to stand, the resident complained of pain. The CNA notified the nurse and the nurse went in to
assess the the resident. The resident pointed to her knee. The nurse explained that she notified the
physician and obtained an order for a STAT x-ray. When asked about interventions to address the resident's
pain, the nurse stated she believed she had given the resident tylenol. The nurse then reviewed the medical
record and asked Employee B, LPN/Unit Manager to review the record. The UM stated, she didn't see
anything on the 18th or 19th.
On 9/22/21 at 3:13 PM, Employee A, LPN confirmed, she did not give Resident #51 anything for pain.
Initially, she stated, I didn't give her anything. The doctor didn't tell me to give her anything. But, she had a
lidoderm patch on her back. When asked to confirm whether the resident's acute pain was discussed with
the physician, the nurse didn't answer the question but stated, I don't know, I don't remember.
On 9/23/21 at 10:01 AM, an interview was conducted with the UM. She explained that she was out of the
building conducting a mock survey at another facility when the resident fell. The UM reviewed the resident's
record and confirmed that the record contained no documentation of interventions to treat the resident's
pain.
On 9/23/21 at 12:40 PM, an interview was conducted with the Regional Nurse Consultant (RNC). She
explained that the facility conducted an investigation for Resident #51's fall on 7/18/21. The RNC stated,
she had spoken with the nurse about the fall after it was brought to her attention during the survey and that
the nurse told her she obtained an x-ray order because the resident was grimacing while walking. The RNC
acknowledged that, after reviewing the record and speaking with Employee A, LPN the resident received
her routinely scheduled lidoderm patches but no other analgesics were adminsitered to treat the acute
pain.
A review of the facility's pain management policy titled Pain Evaluation directed staff to assess the
resident's pain characteristics, contact the physician for orders, and include interventions in the resident's
comprehensive plan of care.
.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
105710
If continuation sheet
Page 4 of 4