F 0565
Honor the resident's right to organize and participate in resident/family groups in the facility.
Level of Harm - Minimal harm
or potential for actual harm
Based on interview and record review, the facility failed to respond to and resolve residents' grievances in a
timely manner for 3 of 3 residents actively involved in Resident Council (Residents #16, #9 and #95).
Residents Affected - Few
The findings included:
During a review of the Resident Council Meeting minutes, on 04/05/22 at 7:43 AM, the following were
noted:
* 03/15/22 - concerns with call lights and staff on 11-7 shift
* 01/27/22 - concerns with call lights
* 01/27/22 - concerns with staff speaking different language
* 12/27/21 - concerns with call lights
* 12/27/21 - concerns with staff speaking different languages
During an interview with active members of the Resident Council, on 04/05/22 at 2:02 PM, including
Resident #16, who has a Brief Interview for Mental Status (BIMS) score of 14, indicating they are
'cognitively intact', Resident #9 with a BIMS score of 14 and Resident #95, with a BIMS score of 15,
indicating 'cognitively intact', when asked about the grievances regarding staffing, Resident #16 stated, The
11-7 shift is a loose cannon - there is no supervision. There are a lot of people that are awake all night.
Resident #95 stated, It's like they are partying outside of my door every night when they are changing shifts
and they are talking about us, because sometimes they will be mentioning a patient's name. Resident #95
stated, the weekends are worse, we have very little help. Sometimes we wait for 1hour and a half for them
to answer the call light. A lot of times, there is no one to take us to smoke. We will be waiting for them and
they would be too busy.
All agreed that the concern with staff response to the call lights on the weekends and overnight and when
the regular CNAs are not working, has not changed.
All agreed that the concern with staff speaking Creole has not changed.
During an interview, on 04/08/22 at 10:30 AM, with the Activities Director, when asked how grievances are
reported during Resident Council meetings, the Activities Director replied, I write a grievance and I give the
grievance to Social Services and the Unit Managers. They follow up on the
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 8
Event ID:
105837
Printed: 05/28/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
105837
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
04/08/2022
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Boynton Beach Rehabilitation Center
9600 Lawrence Rd
Boynton Beach, FL 33436
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0565
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
grievances. They had concerns about the timing for the call lights. I explained that they were going to do
in-services with the staff.
During an interview, on 04/08/22 at 10:38 AM with the Social Services Director, when asked how the
grievances from Resident Council regarding staffing were resolved, the Director of Social Services replied, I
didn't know about the smoking and the restorative aide that was assigned to the smoking was off. For the
staff on the 11-7 shift, we did in-services with staff about answering the call lights, making sure that the call
lights were in place, knocking on the door before entering, introducing before entering and repositioning. I
will have to go to the DON to find out how to fix this.
During the interview with the Social Services Director, this surveyor reported that the grievances reported
by the Resident Council had not been resolved, as reported by the members of the Resident Council. The
Social Services Director acknowledged understanding of the concerns.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
105837
If continuation sheet
Page 2 of 8
Printed: 05/28/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
105837
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
04/08/2022
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Boynton Beach Rehabilitation Center
9600 Lawrence Rd
Boynton Beach, FL 33436
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0609
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper
authorities.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
policy review, interview and record review, the facility failed to conduct a thorough investigation; by failure to
report abuse allegations to state Agency involving 1 of 1 resident reviewed for abuse (Resident #106).
The findings included:
The Policy for abuse and Neglect prohibition recorded abuse means the willful infliction of injury,
unreasonable confinement, intimidation, or punishment with resulting harm, pain, or mental anguish. Mental
abuse includes, but is not limited to, humiliation, harassment, threats of punishment or deprivation,
humiliating or demeaning photography and use of social media. Verbal abuse is defined as the use of oral,
written, or gestured language that willfully includes disparaging and derogatory terms to residents or their
families, or within their hearing distance regardless of their age, ability, to comprehend, or disability. The
procedure included: screening, training, prevention, identification, investigation, protection, reporting and
response. The reporting and response indicated: the facility will report all allegations and substantiated
occurrences of abuse, neglect, and misappropriation of property to the state/federal agency and law
enforcement officials as designated by state/federal law.
On 04/04/22 at 12:08 PM during an interview with Resident #106, he voiced, one time , a male nurse (staff
D) brought his medications to him, he had asked staff D to verify the pills that were in the medicine cup,
staff D refused, and stated if you don't want to take them I don't care this is your life. Staff D started arguing
with him, Staff D called him a drug addict, saying all you do is lay here and beg for pain pill, you're an
addict. Resident #106 voiced he felt verbally abused by staff D. Resident #106 revealed the facility had
talked to him about the incident. Resident #106 voiced concern regarding the facility has allowed Staff D to
work with him after the incident has occurred to the point Staff D had another argument with him. Resident
#106 voiced he is not afraid of Staff D.
Upon reviewing Resident #106's grievance, dated 03/28/22, it was revealed that Resident #106 recorded a
handwritten statement. He indicated on 11:00 PM -7:00 AM shift on Wed 03/16/22 and 03/17/22 I
requested medication, when I got it, I could not identify the pills as it was not the same as the one, I was
given hours earlier. I asked the nurse (Staff D) for clarity as to if it was correct. He said it was and he
knowns what he's doing. I then said it doesn't look the same and asked him to check. He then yelled at me
if I take it or not, he doesn't care, he said I am not an addict like you, you just lay in bed and beg for pain
pills all day. The only thing I said after that to Staff D was I am not taking it, you can come and take it back
please. He came in a short time later and shoved the card with the pills on it in my face and said to me you
read English. I did look at the card and took the pill after I identified it. Staff D, the nurse never said that it
was different because it was from a new supplier or another supplier. Anyway, this behavior and verbal
attack, defamation, humiliation, helplessness that I felt, and total disrespect is inexcusable.
On 04/05/22 at 9:15 AM, an interview was conducted with the Director of Nursing (DON), regarding the
abuse allegation Resident #106 have made, The DON stated, this is a situation with many dynamics, and
there was a grievance in place for it.
On 04/07/22 at 10:33 AM, an interview was held with the Nursing Home Administrator (NHA), when asked
if the abuse allegation was reported to the agency, the NHA voiced that the facility did not feel
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
105837
If continuation sheet
Page 3 of 8
Printed: 05/28/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
105837
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
04/08/2022
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Boynton Beach Rehabilitation Center
9600 Lawrence Rd
Boynton Beach, FL 33436
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0609
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
that Resident #106 was abused, and that Resident #106 had voiced it was a customer service concern.
When asked if the facility did not go by Resident #106's initial handwritten statement of abuse allegation to
report it, he voiced he will get back to the surveyor and he left.
On 04/07/22 at 11:21 AM, an interview was held with the NHA and the DON, the DON revealed she did not
feel that Resident #106 was abused by Staff D, as after the incident the management team had spoken to
Resident #106, he had voiced it was a customer service issue, he did not mentioned abuse. When asked
whether Staff D had worked with Resident #106 following the incident, the DON voiced that her intention
was to remove Staff D from the assignment, but since Resident #106 did not mention he was abused by
Staff D, therefore she did not remove Staff D from the assignment. She had offered Resident #106 to move
to another unit and Resident #106 declined. She further added that after the surveyor informed her of the
abuse allegation (on 04/05/22), she then called Staff D on the phone and told him, he cannot work with
Resident #106 anymore.
On 04/08/22 at 10:50 AM, an additional interview was held with the DON, she confirmed that she did not
report the abuse allegation, even after the surveyor had told her about it on Tuesday (04/05/22). She stated,
because the facility already had a survey team in the building for the recertification survey, she was under
the impression, she did not have to submit a report. She voiced that she would report it today (on
04/08/22). During the interview process the corporate nurse who was in the room, she read Resident
#106's statement regarding the abuse allegation, she agreed that the abuse allegation should have been
reported to the agency.
Clinical record review revealed Resident #106 re-admitted to the facility on [DATE] with diagnoses included:
arthritis, and status post knee replacement surgery. The Annual minimum data set (MDS) assessment,
reference date 03/22/22, indicated Resident #106 had a Brief Interview for Mental Status (BIMS) score of
15, indicating Resident #106 was cognitively intact. Resident #106 is located at the 300 unit. Review of
staffing schedule and assignment revealed that Staff D had worked with the resident on the 11PM - 7AM
shift on the following days: On 03/30/22, 03/31/22, 04/01/22, 04/02/22 and 04/05/22.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
105837
If continuation sheet
Page 4 of 8
Printed: 05/28/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
105837
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
04/08/2022
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Boynton Beach Rehabilitation Center
9600 Lawrence Rd
Boynton Beach, FL 33436
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0692
Provide enough food/fluids to maintain a resident's health.
Level of Harm - Minimal harm
or potential for actual harm
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
observation, interviews, record review and policy review, the facility failed to provide services to prevent
significant weight loss for 1 of 5 residents sampled for nutrition (Resident #10).
Residents Affected - Few
The findings included:
The facility's policy titled Weight Measurements reveals Any significant or progressive weight loss or gain is
noted and reported to the resident's attending physician, family, or responsible party, and documented in
the medical record.
Resident #10 was admitted to the facility on [DATE] from an acute care facility. Resident #10 has a primary
diagnosis of Multiple Sclerosis with additional diagnoses that include Depression, Muscle spasm, and
Paraplegia.
Resident #10 was interviewed during the initial pool process on 04/04/22 at 1:06 PM. The Resident stated
that he has a good appetite but thinks he lost muscle weight. He stated that he doesn't remember what he
weighs but he feels like he lost weight.
Review of weights in the Electronic Health Record (EHR) revealed an 18.0% weight loss in 90 days.
Resident #10 weighed 143 pounds (lbs) on 12/15/21 and 117 pounds on 03/23/22. A weight for February
2022 was not found in the EHR. The following weights for Resident #10 were located in the weight section
of the EHR:
04/05/2022-112.4 Lbs;
03/30/2022-111.6 Lbs;
03/23/2022-117.0 Lbs;
01/19/2022-143.6 Lbs;
12/15/2021- 143.7 Lbs;
11/10/2021-144.6 Lbs;
10/18/2021-143.0 Lbs;
09/30/2021-138.6 Lbs.
An interview was conducted with Staff E, dietary tech, on 04/04/22 at 3:00 PM who stated that she was told
that Resident #10 refused to be weighed in February 2022. She stated that she did not ask him herself but
that she was told this. Since she did not see any weights, she did not put any interventions in place.
An interview was conducted on 04/05/22 at 10:00 AM with Staff F, restorative aide who does monthly
weights and submits to Staff E. This surveyor asked Staff F what happens if a resident refuses to be
weighed. She stated that if that happens she will go back and if they refuse to be weighed three
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
105837
If continuation sheet
Page 5 of 8
Printed: 05/28/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
105837
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
04/08/2022
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Boynton Beach Rehabilitation Center
9600 Lawrence Rd
Boynton Beach, FL 33436
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0692
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
times she will let the dietician know and tell the unit managers. Staff F then showed this surveyor the
weights she had taken for Resident #10. Staff F had recorded weights for Resident #10 of 113.4 pounds for
02/21/22, 108.0 pounds for 03/15/22, 111.6 pounds for 03/28/22 and 113 pounds for 04/05/22. She stated
that these weights were all reported to Staff E when they were taken.
An additional interview was conducted with Resident #10 on 04/05/22 at 11:00 AM. He was asked if he ever
refused to be weighed and he responded that he did not. He said that he would like to know how much he
weighs because no one has discussed his weights with him or his wife.
An interview was conducted with Staff G, Registered Dietician on 04/06/22 at 12:47 PM. He stated that he
started working in the facility at the end of February. He is in the facility once a week and Staff E is in the
facility twice a week. If the dietary tech wants a re-weigh, it could be another week to see that re-weigh.
On 12/11/21 a supplement called Ready Care 2.0 was ordered at 120 milliliters (ml) twice a day.
On 03/23/22 a nutritional evaluation was done for Resident #10 and notes state to recommend increasing
Ready Care 2.0 to 120 ml three times a day, adding house shake with meals and adding weekly weights x
4 weeks as tolerated. Per review of the resident's orders, the House Shake was not ordered until 04/05/22.
On 04/05/22 a house shake was ordered with meals for nutritional support and Ready Care was increased
to 120 ml four times a day.
Review of the EHR revealed the physician was not notified of the significant weight loss.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
105837
If continuation sheet
Page 6 of 8
Printed: 05/28/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
105837
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
04/08/2022
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Boynton Beach Rehabilitation Center
9600 Lawrence Rd
Boynton Beach, FL 33436
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0755
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Some
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a
licensed pharmacist.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
observation, interviews, record review and policy review; the facility failed to remove narcotics from 3 of 6
medication carts for residents who have no current orders for the narcotics.
The findings included:
The facility's policy titled Disposal/Destruction of Expired or Discontinued Medication effective [DATE]
reveals Once an order to discontinue a medication is received, Facility staff should remove this medication
from the resident's medication supply.
On [DATE] at 11:00 AM, Cart #2 in the 300 unit was reviewed with Staff C, Registered Nurse(RN). Resident
#23's medication card for Oxycodone 5 milligrams (mg) was in the narcotic locked box with no current order
and last given on [DATE]. The order ended on [DATE].
On [DATE] at 11:21 AM, Cart #1 in the 300 unit was reviewed with Staff H, Licensed Practical Nurse (LPN).
Resident #415's medication card for Alprazolam 0.25 mg was in the locked medication cart. Resident #415
was discharged from the facility on [DATE].
Also in Cart #1 was the medication card for Resident #103. This was Alprazolam 0.25mg. The order expired
on [DATE]. The last time the medication was given was on [DATE].
This was discussed with Staff B, unit manager of the 300 unit, on [DATE] at 12:05 PM who stated that the
medication should not be in the cart without an order.
On [DATE] at 12:30 PM, Cart #1 in the 200 unit was reviewed with Staff I, LPN. Resident # 9's medication
for Temazepam was in the locked medication cart without a current order. The order expired on [DATE].
Also in Cart #1 in the 200 unit was the medication card for Resident #17. This medication was for
Clonazepam 0.5mg and the order expired on [DATE].
Discussed with Staff J, unit manger for 200 unit on [DATE] at 12:45 PM who said the medication should not
have been in the cart without a current order.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
105837
If continuation sheet
Page 7 of 8
Printed: 05/28/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
105837
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
04/08/2022
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Boynton Beach Rehabilitation Center
9600 Lawrence Rd
Boynton Beach, FL 33436
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0761
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted
professional principles; and all drugs and biologicals must be stored in locked compartments, separately
locked, compartments for controlled drugs.
Based on observation, interviews, record review; the facility failed to assess 2 of 4 residents observed
during medication administration for self administration of medication (Resident #10 and #65), and failed to
secure 2 of 6 medication carts.
The findings included:
1) During a medication administration observation on 04/06/22 at 8:50 AM, this surveyor entered the room
of Resident #10 with Staff K, Registered Nurse. On the resident's overbed table was Proventil HFA Aerosol
Solution (inhaler). This surveyor asked Staff K why this inhaler was in the resident's room and not in the
medication cart. Staff K responded that the resident is allowed to use it on his own. Resident #10 stated
that he needs to have it with him so he can use it quickly if he needs it.
After the medication administration was completed for Resident #10, this surveyor asked Staff J, unit
manager, for the self administration assessment for Resident #10. Staff J stated that there was no order for
the resident to self administer the inhaler and no evaluation was done.
On 04/06/22 at 10:24 AM the Director of Nurses stated that there is no assessment that was done to self
administer the inhaler and it should not have been on the bedside table.
2) On 04/05/22 at 9:50 AM during observation of medication administration with Staff C, a Registered
Nurse (RN), Resident #65, was noted coughing, when asked whether she had nebulizer treatment ordered,
Resident #65 stated she does her own nebulizer herself. She further stated she kept 5 vials of albuterol,
nebulizer treatment in a Qtip box, on the bedside table to use as needed. She continued to state, she kept
the vials in the Qtip box to hide it, because her friend who is cognitively impaired, has come to her room
had tried to take them. During that time the nurse confirmed the resident administers her own nebulizer
treatment, she stated the nurses give it to her, and she administers it as needed. At 10:00 AM when asked
whether Resident #65 was assessed for self-administration, the nurse stated the resident had not been
assessed for self-administration.
3) On 04/07/22 at approximately 11:00 AM, an observation was made at the 300 unit, whereas the
treatment cart was observed unlock and unattended. The Infection preventionist was present during the
observation.
On 04/08/22 at 9:57 AM, an observation was made at the 100 unit, whereas the treatment cart was
observed unlock and unattended, with the key attached to the knob.
4) On 04/04/22 at 9:32 AM the 300-unit medication cart, cart 2, was left unlock and unattended. Staff B was
made aware, she then locked the medication cart.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
105837
If continuation sheet
Page 8 of 8