F 0550
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or
her rights.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
observation and interview, the facility failed to ensure a resident's dignity was maintained by failing to
provide appropriate clothing 1 of 6 resident reviewed for dignity (Resident #106).The findings included:A
review of Resident #106 Quarterly Minimum Data Set (MDS) dated [DATE] revealed Resident #106 had
Brief Interview for Mental Status (BIMS) (BIMS is a standardized tool used assess cognitive function) of 03,
indicating Resident #106 has severe cognitive impairment. Review of this MDS revealed Resident #106
was dependent on staff for her Activities of Daily Living (ADL)On 1/12/2026 at approximately 12:45 PM,
Resident #106 was observed sitting in her room in a wheelchair. The resident was dressed in a cardigan
with only one middle button secured, with her upper chest and lower abdomen exposed, wearing an adult
brief, eating her lunch. Resident #106 stated, I don't have any clothes. The door of Resident #106's closet
had a sign indicating her family was responsible for doing her laundry. An observation was conducted of
Resident #106's closet. There were no clothes hanging and sheets and a plastic bag of clothes were
observed sitting on the bottom of the closet.On 1/13/2026 at approximately 8:30 AM, and 3:00 PM,
observations were conducted of Resident #106 lying in her bed. Resident #106 indicated she did not get
out of bed because she was not wearing pants and only clothed in a shirt and an adult brief.An interview
was conducted on 1/13/26 at approximately 3:05 PM with Staff HH, Certified Nursing Assistant (CNA). Staff
HH confirmed Resident #106 did not have clean clothes but she would go to the laundry room to find
clothing for her. She confirmed she did not notify the nurse that Resident #106 had no clothes. Staff HH
opened Resident #106's closet, and noted there was one pair of pants hanging in the closet.An interview
was conducted on 1/13/26, at approximately 3:15 PM with Staff P, Unit Manager (UM.) She confirmed she
had observed Resident #106 wearing only a shirt and an adult brief. Staff P inspected Resident #106's
closet and noted the jeans. Staff P stated, this should never happen, Staff HH should have dressed [the
resident].
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 44
Event ID:
106051
Printed: 05/28/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
106051
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
01/19/2026
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Coral Bay at Pensacola, LLC
600 W Gregory St
Pensacola, FL 32502
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0561
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Honor the resident's right to and the facility must promote and facilitate resident self-determination through
support of resident choice.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
observations, interviews, and record reviews, the facility failed to ensure residents were able to exercise
their rights for care and services regarding scheduled daily routines and failed to provide appropriate
therapy or restorative services to improve mobility and strength for 1 of 14 resident reviewed for right to self
determination. (Resident #123)The findings included:Review of the facility policy for Activities of Daily Living
(ADLs), dated March 2018, revealed residents will be provided with care, treatment, and services as
appropriate to maintain or improve their ability to carry out activities of daily living. Residents who are
unable to carry out ADLs independently will receive the services necessary to maintain good nutrition,
grooming, and personal and oral hygiene. Policy interpretation and implementation stated: appropriate care
and services will be provided for residents who are unable to carry out ADLs independently, with the
consent of the resident and in accordance with the plan of care, including appropriate support and
assistance with hygiene (bathing dressing grooming) and mobility (transfer and ambulation).
Interviews were conducted on 1/13/26 at 11:45 AM and 1/15/26 at 08:15 AM with Resident #123 who
revealed she was unable to get a shower per her preference. She stated, the CNAs [Certified Nursing
Assistants] will not get me up out of bed to get in the shower. I prefer to have a shower, but they give me a
bed bath instead. I feel cleaner when I have a shower. The CNAs like to fuss at you if you ask for anything
and they always say they don't have time to get me up, because it takes a lot of time.
On 1/18/26 at 09:00 AM, an additional interview was conducted with Resident #123 who expressed her
desire to receive therapy services to gain strength and improve her mobility with transfers. She stated, I
have asked multiple times, and they keep telling me that I can't have any therapy or Restorative services
because I don't have Medicaid, but once I get Medicaid, they told me that they will see about it then. I'm
tired of asking for things because it doesn't do any good.
On 01/15/26 at 11:30 AM, a follow up interview was conducted with Resident #123 who stated that Staff R,
CNA told her she didn't have time to deal with getting her up on days she is to get a shower and would only
give her a bed bath.
Review of Resident #123's Minimum Data Set (MDS) dated [DATE] revealed Resident #123's Preferences
for Routine and Activities for How important is to you to choose between a tub bath, shower, bed bath, or
sponge bath documented her response as very important.
Review of Resident #123's Therapy Notes revealed dates of service were 10/7/25 and 10/08/25 and then
Resident #123 was discharged from therapy services on 10/08/25 due to benefits exhausted. The Therapy
Discharge Note documented Resident #123 required partial to moderate assistance with bed mobility and
required substantial maximal assistance with transfers. Skilled interventions for physical therapy evaluation
included direct hands-on care with patient. Patient had limited sessions to demonstrate any progressions.
Skilled interventions for Occupational Therapy included patient was seen for eval [evaluation] only focusing
on establishing baseline, setting goals, and educating patient on use of call light and bed control. A
Quarterly Therapy Screen Referral completed on 12/15/26 stated, patient would benefit from continued
skilled for ADLs and functional mobility. Recommendations: no skilled therapy intervention indicated.
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
106051
If continuation sheet
Page 2 of 44
Printed: 05/28/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
106051
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
01/19/2026
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Coral Bay at Pensacola, LLC
600 W Gregory St
Pensacola, FL 32502
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0561
Level of Harm - Minimal harm
or potential for actual harm
An Interview was conducted with Staff A, Licensed Practical Nurse on 1/15/26 at 11:00 AM revealed
Resident #123 asked multiple times to get out of bed for a shower, but the staff did not give her a shower.
Staff A stated, I have discussed this with the Unit Manager and the CNAs several times, but the CNAs
continue to refuse to abide by [Resident #123] wishes and they will mark 'refused' on shower sheets if they
don't feel like giving showers.
Residents Affected - Few
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
106051
If continuation sheet
Page 3 of 44
Printed: 05/28/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
106051
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
01/19/2026
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Coral Bay at Pensacola, LLC
600 W Gregory St
Pensacola, FL 32502
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0583
Keep residents' personal and medical records private and confidential.
Level of Harm - Minimal harm
or potential for actual harm
Based on observations and interviews, the facility failed to provide appropriate privacy while personal care
was being administered by a staff member for 1 of 7 resident reviewed for personal privacy (Resident
#62).The findings included:An observation conducted on 1/12/2026 at 1:45 PM revealed Resident #62's
room door was fully open, and the privacy curtain was not pulled closed. Continued observation revealed
Staff Q, Certified Nursing Assistant was standing at Resident #62's bedside, performing incontinent care.
Resident #62 was wearing a facility gown. The gown was pulled up to her upper torso, revealing she was
not wearing an incontinent brief. No bed covers were covering Resident #62 during this care. Resident
#62's body was exposed and visible from the hallway while other residents were observed passing in front
of her room. When Staff Q completed her task, she stated to the surveyor, you can come in, I am just
wiping her face now.An interview was conducted with Staff Q at this time. When asked why she had not
provided privacy for Resident #62, Staff Q stated, Oh, my bad. Yes, I should have shut her door and pulled
the privacy curtain while I was giving her care.Review of Resident 62's medical record revealed she was
alert and oriented to self only. She required total assistance from staff with all activities of daily living,
including bathing, personal cares, toileting, and dressing. She was incontinent of bowel and bladder and
was noted to be dependent on staff for those care and services.
Residents Affected - Few
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
106051
If continuation sheet
Page 4 of 44
Printed: 05/28/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
106051
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
01/19/2026
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Coral Bay at Pensacola, LLC
600 W Gregory St
Pensacola, FL 32502
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0584
Level of Harm - Immediate
jeopardy to resident health or
safety
Residents Affected - Many
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited
to receiving treatment and supports for daily living safely.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
observations and record reviews, the facility failed to provide a safe living environment for 187 of 187
residents by failing to maintain the facility's Automatic Fire Sprinkler System (AFSS). The facility failed to
implement proper fire watch protocol per statute to ensure the safety of the residents. This failure in
maintaining fire protection equipment and practices has the potential to affect 187 residents.Additionally,
the facility failed to store resident care equipment in a sanitary manner in 2 of 7 sampled resident rooms
observed. (Rooms 306, 308)Additionally, the facility failed to ensure the environment remained free of
potential hazards for 1 of 1 resident reviewed for accidents (Resident #160).The findings include:
According to the Life Safety Survey, the facility was notified on 01/14/2026 that it was under Immediate
Jeopardy due to the sprinkler system being non?operational since 05/05/2025. The system had been red
tagged, indicating it would not perform as required in the event of a fire. Additionally, there were two
subsequent red tags on each system, dated from August 2025 and November 2025. The AFSS remained
out of service for more than eight months without documented corrective action, interim safety measures,
or appropriate notification to regulatory authorities. The facility did not initiate fire watch protocol to ensure
the safety of the residents until notified by the Life Safety Surveyor on 1/12/26. This lack of correction
provided an unsafe environment for all 187 residents, staff, and visitors for 8 months. During an interview
with the maintenance director on 01/12/2026, he confirmed his awareness the AFSS was red-tagged. He
stated he had requested repairs from the facility ownership but the repairs were not completed. In an
interview with the Administrator on 01/12/2026 she was asked about interim safety measures implemented,
including a fire watch. The Administrator confirmed they had not conducted a fire watch following the receipt
of the red tags in May. She was unable to provide a reason for the repair delay aside from emails from
various vendors showing that additional opinions had been sought by the facility.
An interview was conducted with the facility Administrator on 01/12/2026 about what interim safety
measures were put in place to ensure the safety of the residents while the sprinkler system and fire pump
were red tagged. The Administrator confirmed she was aware the red tags were present since May 2025.
The Administrator stated they did not receive confirming documentation from the local fire marshal until
October 2025 confirming the problem. The Administrator was unable to provide reason for repair delay
aside from emails from various vendors showing that additional opinions were sought.
An interview was conducted with the local Fire Marshal on 01/13/2026. He stated he was aware of the red
tags on the sprinkler and fire pump systems and that he was under the understanding that the facility was
under contract with an engineer for the repairs to be completed.
A secondary interview was conducted with the facility Administrator on 01/13/2026 at 10:00 AM. The
Administrator was unable to provide interim fire safety plan measures. The Administrator was also unable to
provide training to staff regarding fire and evacuation protocols.
An interview was conducted with the local Fire Inspector on 01/14/2026. He stated his staff failed to note
the red tags in their report written in August 2025. He further stated he was under the understanding that
the facility had the system repaired in October 2025.
An observation of room [ROOM NUMBER]'s bathroom was conducted on 1/12/26 at 11:00 AM and 2:45
PM,
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
106051
If continuation sheet
Page 5 of 44
Printed: 05/28/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
106051
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
01/19/2026
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Coral Bay at Pensacola, LLC
600 W Gregory St
Pensacola, FL 32502
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0584
Level of Harm - Immediate
jeopardy to resident health or
safety
on 1/13/26 at 9:00 AM, 11:12 AM, and 3:10 PM, on 1/14/26 at 10:26 AM and 3:19 PM, and on 1/15/26 at
9:47 AM. Each time, four unlabeled, soiled wash basins, one unlabeled, soiled bedside commode basin,
and one unlabeled, soiled toilet hat (used for specimen of urine, stool, kidney stones, etc.) were observed.
An observation of room [ROOM NUMBER]'s bathroom was conducted on 1/15/26 at 10:00 AM. An
unlabeled, orange-stained urinal bottle was observed sitting on the floor and used adult briefs were
observed in the garbage, causing a foul odor.
Residents Affected - Many
An interview was conducted with Staff W, Licensed Practical Nurse (LPN), who confirmed the unlabeled,
soiled personal care items in the bathrooms of rooms [ROOM NUMBERS], stating the items should be
labeled with the resident's room number and date. Staff W further stated these items should be cleaned
after each use and placed in a plastic bag and stored separately for future use. When asked about the used
adult briefs, Staff W stated the adult briefs should have been placed in a garbage bag, tied up and taken to
the main garbage outside the resident's room immediately to prevent odors.
An interview was conducted with Staff E, Unit Manager (UM) on 11/15/26 at approximately 12:45 PM. Staff
E confirmed the findings of unlabeled, soiled personal care items and further confirmed these items should
be labeled, cleaned, and bagged. Regarding similar issues, Staff E stated, I am having to check behind
most of the staff I have on my floor. Staff E also confirmed that garbage with odors should be taken out of
residents' rooms immediately to prevent odors and garbage with no odors should be taken out at the end of
each shift or when it is full.
3. During an interview with Resident #160 at approximately 11:23 AM, the resident reported that her cell
phone caught fire while it was charging on the window sill on 12/24/2025 at approximately 11:15 PM. She
stated the fire alarms were sounding, and she observed the phone actively in flames. The resident
extinguished the fire herself using her shoe. She reported that the fire department responded, checked the
electrical outlets, and maintenance scraped melted plastic from the window area the next day
(Photographic evidence obtained) The windowsill in Resident #160's room was noted to have residual
smoke damage and burned plastic consistent with the resident's report of a phone fire on 12/24/2025. Burn
marks and soot residue were also visible on the window blinds and window.
A staff member provided an account of the fire event that occurred on 12/24/2025. Employee Y, Licensed
Practical Nurse (LPN), reported that while staff were walking past Resident #160's room, they observed
smoke coming from the doorway. When staff opened the door, the room's smoke detector was activated,
but the building fire alarm did not activate. Staff observed a cell phone on the window sill actively on fire
while plugged in and charging. The resident extinguished the fire using her shoe. Two residents were
evacuated to the dining room for safety. Following the incident, staff reported eye irritation due to smoke
exposure. Both residents were assessed and found safe, with no injuries documented.
During an interview on 01/18/2026 at 1:43 PM, the Maintenance Director was asked to describe the events
of 12/24/2025 regarding the fire in Resident #160's room. He stated that Resident #160's cell phone was
plugged into the wall and charging on the window sill. He reported that smoke from the phone activated the
room smoke alarms. He stated that there was no fire. He confirmed that the sprinklers did not activate. The
Maintenance Director stated that the fire department did not respond to the incident. He reported that, after
the event, he checked electrical outlets in all rooms and traced the circuits to the breakers, stating that
everything was good. No further follow up was made. The Administrator, who was present during the
interview, stated that the fire department did respond. The Administrator acknowledged that the incident
was not reported to the state agency, despite reporting requirements. The Administrator and Maintenance
Director confirmed there was no 2nd?floor corridor
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
106051
If continuation sheet
Page 6 of 44
Printed: 05/28/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
106051
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
01/19/2026
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Coral Bay at Pensacola, LLC
600 W Gregory St
Pensacola, FL 32502
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0584
evacuation conducted and only two residents were moved from the immediate area.
Level of Harm - Immediate
jeopardy to resident health or
safety
On 01/19/2026, the facility submitted an acceptable Immediate Jeopardy removal plan which included the
following measures:
Residents Affected - Many
The Administrator immediately increased monitoring of the full facility by initiating a Fire Watch on 1/12/26
at 11:00am continuously 24 hours a day, 7 days a week.
All residents in the facility were monitored for resident safety, and there was no adverse outcome to any
residents in the building.
The Administrator verbally notified the state agency of the Fire Watch on 1/12/26 at 11:00am. The Area
Office emailed the Facility on 1/14/26 at 1:20pm regarding the need to notify the Office of Plans and
Constructions. The Administrator notified the Office of Plans and Constructions on 1/14/25 at 1:58pm.
The survey staff was verbally notified of the Fire Watch on 1/12/26.
The 24-hour Fire Watch staff assigned were educated by the facility Director of Nursing and Administrator
on role and their responsibilities with a written policy. All staff who worked on January 12, January 13, and
January 14 were educated, for a total of 216 of 227 staff members. Education included that this role
removes them from any other assignment, provides facility-wide coverage and monitoring resident units
every hour with an accountability log. All remaining 11 staff will not be allowed to start their shifts until
completion of their education.
The Director of Nursing/designee re-educated Fire Watch staff on the use of a fire extinguisher and
emergency response initiated on 1/12/26.
The Maintenance Supervisor/Designee has overseen and reviewed the documentation of the Fire Watch
checks daily initiated on 1/12/26.
The Director of Nursing/designee educated all staff on fire watch procedures, their individual roles and
responsibilities, use of fire extinguisher and emergency response for resident safety, initiated on 1/12/26.
216 of 227 employees (including contracted employees) have been educated. All remaining 11 staff will not
be allowed to start their shifts until completion of their education.
On 1/12/26 the Facility engaged and signed a contract with the Vendor to replace the sprinkler heads with
an anticipated replacement within 30 days.
The Facility confirmed the Fire Protection Service company will be inspecting and remediating the Fire
Pump including the valve(s) and conduct effective functional testing post-remediation to verify it is operating
at 100% on the week of 1/12/26.
The Life Safety Consultant re-educated the Maintenance Supervisor and Administrator on Fire Incident
Reporting and Systems Failure Fire Incident Reporting Requirement for Agency for Health Care
Administration- Florida and Regulatory requirement K353 and K354 initiated on 1/12/26.
On 1/13/26 smoking materials were verified as removed from all 30 residents who were care planned to
safely maintain their smoking materials independently. Residents were educated by the facility
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
106051
If continuation sheet
Page 7 of 44
Printed: 05/28/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
106051
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
01/19/2026
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Coral Bay at Pensacola, LLC
600 W Gregory St
Pensacola, FL 32502
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0584
Risk Manager at 1:24pm.
Level of Harm - Immediate
jeopardy to resident health or
safety
Family members and visitors were notified via robocall on 1/15/26 at 8:00 am and 3:00 pm that the facility is
currently on a Fire Watch with signage posted 1/14/26 at 3:10pm. Communications included that materials
were being removed for the safety of all residents. Care plans were updated for the 30 residents that were
assessed to safely hold their smoking materials.
Residents Affected - Many
The Healthcare Risk Management Consultant/designee, initiated education for facility administration (LNHA
and DON) on resident rights to a safe environment initiated on 1/19/26.
Verification of the facility's removal plan was conducted by the survey staff on 02/02/2026 and 02/03/2026.
The surveyors observed fire watches with 2 staff members on 02/02/26.
The surveyors interviewed 10 staff members (including the Administrator and Maintenance Director) and 4
residents regarding the fire watches and removal of smoking materials.
The surveyors verified signage was present throughout the facility regarding the fire watches.
The surveyors verified education provided to staff from 01/12/26 to 01/14/26 regarding fire watch
roles/responsibilities and policies, fire extinguishers, and emergency response. Fire Drills were conducted
on 01/21/26, 01/28/26, and 01/29/26 (one on each shift).
The surveyors verified the robocalls that took place on 01/15/26 and 01/18/26 regarding fire watch and
smoking policies.
The surveyors confirmed communication between the facility and the Fire Protection Service company, the
Fire Safety and Protection company, the sprinkler vendor company, and the local Fire Marshal.
During the survey, the survey staff verified the implementation of the facility's immediate actions to remove
the Immediate Jeopardy.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
106051
If continuation sheet
Page 8 of 44
Printed: 05/28/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
106051
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
01/19/2026
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Coral Bay at Pensacola, LLC
600 W Gregory St
Pensacola, FL 32502
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0585
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must
establish a grievance policy and make prompt efforts to resolve grievances.
Based on record review and interviews, the facility failed to maintain a grievance protocol to properly
identify, investigate, and resolve grievances for 1 of 6 resident reviewed for grievances (Resident #123).The
findings included:Review of the facility's grievance log was conducted with the Social Worker (SW) and
Grievance Official. They both independently reviewed the paper grievance log and compared it with the
facility's electronic grievance system.A grievance dated 10/08/25 for Resident #123 was reviewed. The
grievance stated, staff refused to dry her after providing incontinence care. The documented Actions stated,
It appears to be lunch time when staff cannot toilet residents. The SW acknowledged this was not an
appropriate resolution and stated he did not know what actions the unit manager took to address this
concern.A grievance dated 11/08/25 for Resident #123 was reviewed. The grievance stated, the resident
waited 30 minutes after activating the call light before being changed. The documented Actions stated,
some sort of confabulation,. There was no evidence showing how the facility determined the resident was
confabulating nor did the grievance have a resolution documented.An interview was conducted on 01/16/26
at 10:39 AM with the Grievance Official. The Grievance Official declined to provide access to notes
documenting grievance resolutions.An interview was conducted on 01/16/26 at 12:15 PM with the facility's
Administrator during which the grievance process was discussed. The Administrator confirmed the Social
Worker (SW) and Grievance Official were not following proper grievance protocol and stated she educated
them regarding the protocol. A copy of the facility's policy titled Grievance Policy and Procedure (undated)
was obtained. The policy states that the facility will ensure, all written grievance decisions include the date
the grievance was received, a summary statement of the resident's grievance, the steps taken to
investigate the grievance, a summary of the pertinent findings or conclusions regarding the resident's
concerns, a statement as to whether the grievance was confirmed or not confirmed, any corrective action
taken or to be taken by the facility as a result of the grievance, and the date the written decision was issued.
Event ID:
Facility ID:
106051
If continuation sheet
Page 9 of 44
Printed: 05/28/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
106051
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
01/19/2026
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Coral Bay at Pensacola, LLC
600 W Gregory St
Pensacola, FL 32502
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0600
Level of Harm - Immediate
jeopardy to resident health or
safety
Residents Affected - Many
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment,
and neglect by anybody.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based upon
interviews, observations, and record and policy reviews, the facility neglected the safety and wellbeing of all
187 residents of the facility by failing to repair the Automatic Fire Sprinkler System (AFSS). The sprinkler
system and fire pump have been red tagged since May 5, 2025, with no attempts to fix the problems. The
facility failed to implement proper fire watch protocol per statute to ensure the safety of the residents.
Additionally, the facility failed to protect residents from abuse for 1 of 3 residents reviewed for abuse.
(Resident #205)The findings include:
1) A tour of the facility was conducted on 1/12/2026 by the Life Safety surveyor at 12:00 PM. During this
tour, the surveyor noted the automatic fire sprinkler system (AFSS) and Fire Pump were red tagged and
had been since 5/5/2025, indicating that the fire suppression system would not function as expected in the
event of a fire. As of this annual survey, the facility failed to make the repairs to the automatic fire sprinkler
system. Additionally, there were two subsequent red tags on each system, dated from August 2025 and
November 2025.
An interview was conducted with the facility Administrator on 01/12/2026 about what interim safety
measures were put in place to ensure the safety of the residents while the sprinkler system and fire pump
were red tagged. The Administrator confirmed she was aware the red tags were present since May 2025.
The Administrator stated they did not receive confirming documentation from the local fire marshal until
October 2025 confirming the problem. The Administrator was unable to provide reason for repair delay
aside from emails from various vendors showing that additional opinions were sought.
An interview was conducted with the facility Maintenance Director on 01/12/2026 concurrent with the above
observations. The Maintenance Director confirmed he was aware of the tags on the systems and stated he
had requested repairs from the facility ownership but the repairs had not been completed.
An interview was conducted with the facility Administrator on 01/12/2026 about what interim safety
measures were put in place to ensure the safety of the residents while the sprinkler system and fire pump
were red tagged. The Administrator could not produce documentation until October 2025 from the local fire
marshal confirming the problem. The Administrator was unable to provide reason for repair delay aside from
emails from various vendors showing that additional opinions were sought.
An interview was conducted with the local Fire Marshal on 01/13/2026. He stated he was aware of the red
tags on the sprinkler and fire pump systems and that he was under the understanding that the facility was
under contract with an engineer for the repairs to be completed.
A secondary interview was conducted with the facility Administrator on 01/13/2026 at 10:00 AM. The
Administrator was unable to provide interim fire safety plan measures. The Administrator was also unable to
provide training to staff regarding fire and evacuation protocols.
An interview was conducted with the local Fire Inspector on 01/14/2026. He stated his staff failed to note
the red tags in their report written in August 2025. He further stated he was under the understanding that
the facility had the system repaired in October 2025.
2) During record review of Resident #205's medical record, a note was discovered, written on 01/13/26 at
9:00 AM by the facility Risk Manager. It stated, This nurse was notified of resident making an
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
106051
If continuation sheet
Page 10 of 44
Printed: 05/28/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
106051
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
01/19/2026
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Coral Bay at Pensacola, LLC
600 W Gregory St
Pensacola, FL 32502
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0600
Level of Harm - Immediate
jeopardy to resident health or
safety
Residents Affected - Many
allegation of inappropriate conduct related to a prior employee. Resident then began to state that this
allegation was against a former therapist who worked here last year and would provide her with exercises
and stretches. Resident stated that this alleged staff member wanted her to do 'things'. When asked for
clarification, resident stated 'Oral'. I asked resident if she meant 'oral sex' and she stated yes. I asked if
alleged staff member requested anything else and she stated 'No, but he would have his crotch in my face
when he would roll me on my side to stretch my arm out for exercise. Resident stated that she didn't want to
report this, that it was said in confidence. When asked why she didn't report at the time of the allegation,
resident stated Because he quit. He was dating a worker here and I didn't want retaliation. When asked if
she had ever had any interactions with the named staff member, she stated, No, but I know she can be
authoritative. When asked how she knew that, resident confirmed it was via rumor. Resident was asked if
she wanted me to the call the police and she stated 'no'.
On 1/15/26 at approximately 10:30 AM and approximately 1:15 PM, the Risk Manager (RM) was
interviewed about the sexual abuse allegation involving Resident #205 reported on 1/13/26. During the
interviews with the RM, the RM acknowledged that sexual misconduct was a form of abuse.
On 1/17/2026 at approximately 12:45 PM, an interview was conducted with Resident #205. Resident #205
said she told Staff GG, Physical Therapy Assistant (PTA) in confidence that she was afraid of retaliation and
said, They (indicating the facility) talk about a no retaliation policy, but the Certified Nursing Assistants will
find a way. Resident #205 explained that she was sexually abused as a child, and when her father found out
about the abuse, he was upset and almost went to jail. She stated she did not want anyone to get in
trouble, and she was afraid of retaliation from the facility staff.
On 1/15/26 at approximately 2:00 PM, an interview was conducted with the Administrator. She stated she
had been informed of the allegation that day and had read the RM's note in Resident #205's chart. She
stated she had instructed the RM to investigate further and submit a report. She confirmed the report
should have been filed on 1/13/26, when the allegation was brought to the staff's attention.
A review of Facility's Abuse policy (dated April 2021) reveals: all reports of resident abuse (including injuries
of unknown origin), neglect, exploitation, or theft / misappropriation of residents property are reported to
local, state, and federal agencies (as required by current regulations) and thoroughly investigated by facility
management. Findings of all investigations are documented and reported. Under the section policy
interpretation and implementation 1) if resident abuse, neglect, exploitation, misappropriation, is suspected,
the suspicion must be reported immediately to the administrator and to other officials according to the state
law. 2) the administrator or the individual making the allegation immediately reports his or her suspicion to
the following agencies, 3) immediately is defined as within two hours of an allegation involving abuse or
result in serious bodily injury or within 24 hours of an allegation that does not involve abuse or result in
serious bodily injury. #6) Upon receiving any allegations of abuse, neglect, exploitation, misappropriation of
resident property or injury of unknown source, the administrator is responsible for determining what actions
are needed for the protection of residents. #11) The administrator ensures that the resident and the
person(s) reporting the suspected violation are protected from retaliation or reprisal by the alleged
perpetrator, or by anyone associated with the facility. (Photographic evidence obtained)
On 01/19/2026, the facility submitted an acceptable Immediate Jeopardy removal plan which included the
following measures:
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
106051
If continuation sheet
Page 11 of 44
Printed: 05/28/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
106051
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
01/19/2026
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Coral Bay at Pensacola, LLC
600 W Gregory St
Pensacola, FL 32502
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0600
Part A: Sprinkler System/Fire Pump
Level of Harm - Immediate
jeopardy to resident health or
safety
The Administrator immediately increased monitoring of the full facility by initiating a Fire Watch on 1/12/26
at 11:00am continuously 24 hours a day, 7 days a week.
Residents Affected - Many
All residents in the facility were monitored, and there was no adverse outcome to any residents in the
building.
The Administrator verbally notified the state agency of the Fire Watch on 1/12/26 at 11:00am. The Area
Office emailed the Facility on 1/14/26 at 1:20pm regarding the need to notify the Office of Plans and
Constructions. The Administrator notified the Office of Plans and Constructions on 1/14/25 at 1:58pm.
The survey staff was verbally notified of the Fire Watch on 1/12/26.
The 24-hour Fire Watch staff assigned were educated by the facility Director of Nursing and Administrator
on role and their responsibilities with a written policy. All staff who worked on January 12, January 13, and
January 14 were educated, for a total of 216 of 227 staff members. Education included that this role
removes them from any other assignment, provides facility-wide coverage and monitoring resident units
every hour with an accountability log. All remaining 11 staff will not be allowed to start their shifts until
completion of their education.
The Director of Nursing/designee re-educated Fire Watch staff on the use of a fire extinguisher and
emergency response initiated on 1/12/26.
The Maintenance Supervisor/Designee has overseen and reviewed the documentation of the Fire Watch
checks daily initiated on 1/12/26 and 1/13/26.
The Director of Nursing/designee educated all staff on fire watch procedures, their individual roles and
responsibilities, use of fire extinguisher and emergency response for resident safety, initiated on 1/12/26.
216 of 227 employees (including contracted employees) have been educated. All remaining 11 staff will not
be allowed to start their shifts until completion of their education.
On 1/12/26 the Facility engaged and signed a contract with the Vendor to replace the sprinkler heads with
an anticipated replacement within 30 days.
The Facility confirmed L. [NAME] (Fire Protection Service) will be inspecting and remediating the Fire Pump
including the valve(s) and conduct effective functional testing post-remediation to verify it is operating at
100% on the week of 1/12/26.
On 1/13/26 smoking materials were verified as removed from all 30 residents who were care planned to
safely maintain their smoking materials independently. Residents were educated by the facility Risk
Manager at 1:24pm.
Family members and visitors were notified via robocall on 1/15/26 at 8:00am and 3:00pm that the facility is
currently on a Fire Watch with signage posted 1/14/26 at 3:10pm. Communications included that materials
were being removed for the safety of all residents. Care plans were updated for the 30 residents that were
assessed to safely hold their smoking materials.
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
106051
If continuation sheet
Page 12 of 44
Printed: 05/28/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
106051
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
01/19/2026
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Coral Bay at Pensacola, LLC
600 W Gregory St
Pensacola, FL 32502
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0600
Level of Harm - Immediate
jeopardy to resident health or
safety
The Healthcare Risk Management Consultant/designee, initiated education for all facility staff including the
Administrator, Director of Nursing, and the Facility's governing body on incident reporting on 1/20/26.
The Healthcare Risk Management Consultant/designee, initiated education for all facility staff including the
Administrator, Director of Nursing, and the Facility's governing body on sprinkler system impairments that
require reporting and Fire watch initiation which began on 1/20/26.
Residents Affected - Many
The Healthcare Risk Management Consultant/designee, initiated education for all facility staff on resident
neglect on 1/20/26.
Part B: Sexual Abuse Allegation –
The alleged perpetrator's (Physical Therapy Assistant) last day of employment was 4/29/2025.
The Facility Administration initiated an investigation upon resident allegation of sexual abuse on 1/13/26.
The resident alleged the incident occurred sometime between 2/25/25 -4/29/25. The facility investigation
included determining if other residents on the alleged perpetrator's assigned caseload were affected
including interviewing cognitively intact residents on his assignment and no other residents had concerns of
abuse regarding the alleged perpetrator of any other staff.
The alleged perpetrator's personnel file was reviewed on 1/13/26 including the pre-employment background
check, and there were no adverse findings, allegations, or performance concerns. The certification for PTA
was verified to be in good standing.
The alleged victim/resident was seen by Psychiatry on 1/12/26, and the resident did not address the
allegation with psychiatry. The resident was medically evaluated by a medical provider on 1/14/26, and
resident's plan of care was updated to address the allegation on 1/13/2026.
The facility reported the allegation on 1/15/26, though the investigated started on 1/13/26.
The Risk Management Consultant educated Administrator, Director of Nursing and Facility leadership on
the facility abuse and neglect policy and procedure, protection requirements and reporting requirements for
abuse and neglect initiated 1/15/26.
The Administrator/Designee re-initiated all staff education on the Abuse and Neglect Policy which includes
identifying types of abuse and reporting, including sexual abuse, which began on 1/15/26.
177 of 226 employees have been educated on ANE so far.
Admin, DON, and Leadership were initially educated on 1/15/26 and then were educated again on 1/19/26.
131 of 226 employees were educated on ANE on 1/15/26
Verification of the facility's removal plan was conducted by the survey staff on 02/02/2026 and 02/03/2026.
The surveyors verified in-services were conducted regarding abuse and neglect education on
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
106051
If continuation sheet
Page 13 of 44
Printed: 05/28/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
106051
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
01/19/2026
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Coral Bay at Pensacola, LLC
600 W Gregory St
Pensacola, FL 32502
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0600
01/14/25, 01/15/26, 01/20/26 and 01/21/26.
Level of Harm - Immediate
jeopardy to resident health or
safety
The surveyors verified the facility submitted incident reports regarding the sexual abuse allegation and
verified the facility conducted a thorough investigation of the allegation, including witness statements.
The surveyors verified the facility had updated the resident's care plan.
Residents Affected - Many
The surveyors verified the facility provided a psychiatric consultation for the resident.
Interviews with the facility Administrator and Risk Manager were conducted on 02/03/26 to confirm the
above information.
Interviews were conducted with 6 staff members to confirm their education about abuse and neglect.
During the survey, the survey staff verified the implementation of the facility's immediate actions to remove
the Immediate Jeopardy.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
106051
If continuation sheet
Page 14 of 44
Printed: 05/28/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
106051
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
01/19/2026
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Coral Bay at Pensacola, LLC
600 W Gregory St
Pensacola, FL 32502
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0609
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper
authorities.
Based on record review and interviews, the facility failed to immediately identify and timely report an
allegation of sexual abuse for 1 of 3 residents sampled for abuse. (Resident #205) The findings include:A
record review was conducted for Resident #205 revealed a note written by the facility Risk Manager (RM)
dated 1/13/26 at 9:00 AM. The note indicated that on 1/13/26, Resident #205 confided in an employee an
allegation of inappropriate sexual conduct by a former employee who worked at the facility in the previous
year. During interviews on 1/13/26, Resident #205 revealed that a former therapy aide (who no longer
works at the facility at the time of the survey) would ask to be her boyfriend and would ask inappropriate
things, such as asking for oral sex. On 1/15/26 at approximately 10:30 AM, an interview was conducted with
the RM. The RM stated she did not report the abuse to the state agency, citing the resident had the right to
decline law enforcement, and that Resident #205 claimed that it was not abuse. On 1/15/26 at
approximately 1:15 PM, an additional interview was conducted with the Risk Manager. The RM stated she
was not mandated to report the allegation, citing #205's rights, and that Resident #205 had a high cognitive
score. On 1/15/26 at approximately 2:00 PM, an interview was conducted with the facility Administrator. She
stated she had been informed of the allegation that day and had read the RM's note in Resident #205's
chart. She stated she had instructed the RM to investigate further and submit a report. She confirmed the
report should have been filed on 1/13/26, when the allegation was brought to the staff's attention.A review
of Facility's Abuse policy (dated April 2021) reveals: all reports of resident abuse (including injuries of
unknown origin), neglect, exploitation, or theft / misappropriation of residents property are reported to local,
state, and federal agencies (as required by current regulations) and thoroughly investigated by facility
management. Findings of all investigations are documented and reported. Under the section policy
interpretation and implementation 1) if resident abuse, neglect, exploitation, misappropriation, is suspected,
the suspicion must be reported immediately to the administrator and to other officials according to the state
law. 2) the administrator or the individual making the allegation immediately reports his or her suspicion to
the following agencies, 3) immediately is defined as within two hours of an allegation involving abuse or
result in serious bodily injury or within 24 hours of an allegation that does not involve abuse or result in
serious bodily injury. #6) Upon receiving any allegations of abuse, neglect, exploitation, misappropriation of
resident property or injury of unknown source, the administrator is responsible for determining what actions
are needed for the protection of residents. #11) The administrator ensures that the resident and the
person(s) reporting the suspected violation are protected from retaliation or reprisal by the alleged
perpetrator, or by anyone associated with the facility. (Photographic evidence obtained)
Event ID:
Facility ID:
106051
If continuation sheet
Page 15 of 44
Printed: 05/28/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
106051
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
01/19/2026
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Coral Bay at Pensacola, LLC
600 W Gregory St
Pensacola, FL 32502
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0610
Respond appropriately to all alleged violations.
Level of Harm - Minimal harm
or potential for actual harm
Based on interviews, record review, and policy review, the facility failed to ensure an allegation of sexual
abuse was reported to the State Survey Agency, Law Enforcement, and Adult Protective Services within
two hours of the allegation, and failed to ensure a thorough investigation was conducted of the allegation to
protect residents for 1of 1 residents reviewed for mandated reporting (Resident #205) The findings
include:During review of Resident #205's record, a note written by the facility's Risk Manager was reviewed.
the note was written on 1/13/2026 at approximately 9:00 AM. this note indicated the facility's Risk Manager
(RM) and Administrator were told by the Director of Rehabilitation (DOR) of an allegation of sexual
misconduct involving Resident #205 and a former employee after it was revealed during a routine interview
conducted during the survey process. During interviews on 1/13/26 by the RM, Resident #205 revealed that
a former therapy aide (who no longer works at the facility at the time of the survey) would ask to be her
boyfriend and would ask inappropriate things, such as asking for oral sex. The facility failed to report the
allegation to the state survey agency until 1/15/26 at 5:55 PM, which is fifty-seven hours later.On 1/17/26 at
approximately 1:45 PM, an interview was conducted with the DOR. He stated Staff GG, Physical Therapy
Assistant (PTA) reported a sexual abuse allegation to him on 1/13/26 between 8:00 AM-9:00 AM, and he
immediately notified the Administrator. The DOR stated he did not know any specific details, only that it was
a serious sexual allegation, which involved a former employee. He stated that the RM had emailed him on
1/16/26 to request a witness statement. He further stated he replied to the RM's email telling her that he
had not spoken with Resident # 205, and that Staff GG had reported the allegation to him.Review of the
facility's investigation revealed witness statements and interviews with staff and other residents did not take
place until 1/16/26, the day after the report was filed and three days after the allegation was made.On
1/15/26 at approximately 10:30 AM, an interview was conducted with the RM. The RM stated she did not
report the abuse, citing the resident had the right to decline law enforcement, and that Resident #205
claimed that it was not abuse. A review of Facility's Abuse policy (dated April 2021) reveals: all reports of
resident abuse (including injuries of unknown origin), neglect, exploitation, or theft / misappropriation of
residents property are reported to local, state, and federal agencies (as required by current regulations)
and thoroughly investigated by facility management. Findings of all investigations are documented and
reported. Under the section policy interpretation and implementation 1) if resident abuse, neglect,
exploitation, misappropriation, is suspected, the suspicion must be reported immediately to the
administrator and to other officials according to the state law. 2) the administrator or the individual making
the allegation immediately reports his or her suspicion to the following agencies, 3) immediately is defined
as within two hours of an allegation involving abuse or result in serious bodily injury or within 24 hours of an
allegation that does not involve abuse or result in serious bodily injury. #6) Upon receiving any allegations
of abuse, neglect, exploitation, misappropriation of resident property or injury of unknown source, the
administrator is responsible for determining what actions are needed for the protection of residents. #11)
The administrator ensures that the resident and the person(s) reporting the suspected violation are
protected from retaliation or reprisal by the alleged perpetrator, or by anyone associated with the facility.
(Photographic evidence obtained)
Residents Affected - Few
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
106051
If continuation sheet
Page 16 of 44
Printed: 05/28/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
106051
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
01/19/2026
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Coral Bay at Pensacola, LLC
600 W Gregory St
Pensacola, FL 32502
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0641
Ensure each resident receives an accurate assessment.
Level of Harm - Minimal harm
or potential for actual harm
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
record review and staff interview, the facility failed to ensure the Minimum Data (MDS) Assessment
accurately coded to reflect active diagnoses for 1 of 4 residents sampled for resident assessments.
(Resident # 205)The findings included:Review of Resident #205's electronic medical record (EMR)
revealed a Quarterly Minimum Data Set (MDS) dated [DATE] that indicated Resident #205 did not have a
diagnosis of Post Traumatic Stress Disorder (PTSD).A review of the Care Plan dated 12/11/2025 revealed
that Resident #205 has PTSD related to survivor of sexual abuse/violence as a child, and a car accident,
causing major injuries or complications, date 8/31/2022 with a revision on 9/30/2025.A review of Resident
205's diagnoses revealed no medical history of PTSD documented.A review of a Licensed Mental Health
Counselor Diagnostic Assessment completed on 7/31/2025 revealed Resident #205 had an extensive
history of childhood sexual trauma and that she experienced symptoms and nightmares stemming from two
major motor vehicle accidents.On 1/18/26 at approximately 3:00 PM, an interview was conducted with the
Staff H, MDS Coordinator. Staff H stated she knew Resident #205 had a history of PTSD. She
independently reviewed the most recent MDS assessment, dated 12/11/2025, and confirmed the
assessment did not include PTSD as a diagnosis, further stating this was her responsibility and an
oversight.
Residents Affected - Few
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
106051
If continuation sheet
Page 17 of 44
Printed: 05/28/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
106051
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
01/19/2026
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Coral Bay at Pensacola, LLC
600 W Gregory St
Pensacola, FL 32502
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0656
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Develop and implement a complete care plan that meets all the resident's needs, with timetables and
actions that can be measured.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
observations, interviews, policy reviews and record reviews, the facility failed to develop and implement a
comprehensive person-centered care plan that includes measurable objectives and timeframes to meet a
resident's medical, nursing, mental, and psychosocial needs for 3 of 58 residents sampled. (Residents #10,
#17, #181)The findings include:
On [DATE] a record review was conducted for Resident #181. The record revealed Resident #181 was
dependent on tube feeding for nutrition. The care plan dated [DATE] was reviewed and included the
following intervention: Keep head of bed elevated during delivery of feedings, and for the appropriate length
of time after feedings. (photographic evidence obtained)
Observations conducted on [DATE] at approximately 8:50 AM and 9:15 AM, on [DATE] at approximately
9:00 AM, and on [DATE] at approximately 8:20 AM revealed Resident #181 lying flat on her back with tube
feeding infusing. On [DATE] at approximately 8:20 AM, an interview was conducted with Staff P, a Licensed
Practical Nurse, (LPN). Staff P stated Resident #181 had contractures in both legs, which made it difficult to
raise the head of the bed and the foot of the bed for proper positioning. Staff P stated she would have the
therapy department evaluate Resident #181 for proper positioning techniques.
Per the facility policy Enteral Feedings-Safety Precautions (last revised [DATE]), Elevate the head of the
bed (HOB) at least 30 degrees during tube feeding and at least 1 hour after feeding. (Photographic
evidence obtained)2. A record review revealed that a significant change Minimum Data Set (MDS)
assessment was completed on [DATE] after Resident #10's re-admission on [DATE] from a hospital stay.
Resident #10 elected hospice care due to failing a swallowing test with the likelihood of continued
aspiration and chose not to have a feeding tube. The resident also elected his advanced directive to be Do
Not Resuscitate (DNR), instructing healthcare providers not to perform cardiopulmonary resuscitation
(CPR) on [DATE] with the signature of his Power of Attorney (POA) and physician. A review of the MDS
revealed a diagnosis of dementia not related to Alzheimer's. The care plan, with review date of [DATE],
revealed no comprehensive based care plan with interventions and goals for dementia or hospice. The
advanced directives on the care plan was a full code.
An interview was conducted on [DATE] at approximately 10:15 AM with Staff I (MDS Coordinator) regarding
the MDS and Care Plan. Staff I confirmed a significant change MDS was completed on [DATE] and the care
plan should have been updated to reflect that Resident #10 was admitted to hospice care on [DATE],
advanced directives are Do Not Resuscitate (DNR) and dementia not related to Alzheimer's. Staff I stated,
It appears the care plan was not updated.
Review of the facilities hospice policy (last updated [DATE]) states that coordinated care plans for residents
receiving hospice services will include the most recent hospice plan of care as well as the care and
services provided by our facility (including the provider responsible and discipline assigned to specific
tasks) to maintain the residents' highest practicable physical, mental and psychosocial well-being. The
coordinated care plan will reflect the resident's goals and wishes, as stated in his or her advanced
directives and during ongoing communication with the resident or representative, including palliative goals
and objectives; palliative interventions; medical treatment and diagnostic tests. (Photographic evidence
obtained)
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
106051
If continuation sheet
Page 18 of 44
Printed: 05/28/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
106051
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
01/19/2026
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Coral Bay at Pensacola, LLC
600 W Gregory St
Pensacola, FL 32502
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0656
3. Record Review for Resident #17 revealed diagnoses including bilateral below-the-knee amputation.
Level of Harm - Minimal harm
or potential for actual harm
Review of the care plan, last revised [DATE], showed that Resident #17 establishes his own goals, uses a
wheelchair for mobility, completed the 8th grade, and enjoys being outdoors in good weather.
Residents Affected - Few
Review of the electronic chart showed a scanned care plan invitation for a meeting scheduled on [DATE]. A
progress note dated [DATE] stated, Resident invited to care plan conference and elected not to attend.
Reviewed plan of care. Continue plan of care.
Review of the Care Plan Conference Sheet revealed no signature noted from Resident #17.
Resident #17 was interviewed on [DATE] at 3:21 PM. He was in bed and stated he had not gotten up that
day. When asked why he did not attend the care plan meeting on [DATE], he stated he was not aware of the
meeting, never received an invitation, and reported he has never attended a care plan meeting. He stated
he never leaves the room.
Interview with Employee C (Social Worker) on [DATE] at 2:19 PM revealed he creates printed invitations for
the Care Plan Meetings and delivers them to resident rooms. When asked how he ensures the resident
received or understood the invitation, Employee C stated he scans the invitation into the electronic chart to
show delivery, but acknowledged this does not confirm the resident received or comprehended the notice.
When asked about the [DATE] progress note stating the resident elected not to attend, Employee C
confirmed he did not ask the resident why he did not attend, did not contact nursing staff, and did not know
the reason for the resident's absence.
When asked how the resident would get to the conference room, Employee C stated staff would help, but
acknowledged he did not notify floor staff that the resident was scheduled to attend. Employee C stated the
staff are aware of the resident's schedule.
Employee H, Minimum Data Set (MDS) coordinator, was present for the interview, stated care plan
meetings can be held at the bedside for residents unable to attend. When asked if this option was offered to
Resident #17, Employee C stated, No.
Interview with Director of Nursing (DON) on [DATE] at 4:04 PM revealed if a resident is unable to attend a
care plan meeting, the SW is expected to ensure the resident is still involved. She stated that care plan
meetings can be held at the bedside and that staff are available to assist residents who cannot walk to the
conference room. She stated she would expect the SW to contact the resident to determine the reason for
non?attendance.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
106051
If continuation sheet
Page 19 of 44
Printed: 05/28/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
106051
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
01/19/2026
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Coral Bay at Pensacola, LLC
600 W Gregory St
Pensacola, FL 32502
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0677
Provide care and assistance to perform activities of daily living for any resident who is unable.
Level of Harm - Minimal harm
or potential for actual harm
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
observations, interviews, and record reviews, the facility failed to provide care and services for 2 out 3
residents reviewed for activities of daily living (Resident #123 and Resident #108).The findings
included:Interviews were conducted on 1/13/2026 at 11:45 AM and 1/15/2026 at 08:15 AM with Resident
#123. Resident #123 stated she was unable to get a shower per her preference. She stated, the CNAs
(Certified Nursing Assistants) will not get me up out of bed to get in the shower. I prefer to have a shower,
but they give me a bed bath instead. I feel cleaner when I have a shower. The CNAs like to fuss at you if
you ask for anything and they always say they don't have time to get me up because it takes a lot of time.A
follow up interview was conducted on 1/15/2026 11:30 AM with Resident #123. She stated that Staff R,
CNA told her that she doesn't have time to deal with getting her up on days she is to get a shower and will
only give her a bed bath.An additional interview was conducted on 1/18/26 at 09:00 AM with Resident
#123. She stated she wished to receive therapy services to gain strength and improve her mobility with
transfers. She stated, I have asked multiple times, and they keep telling me that I can't have any therapy or
Restorative services because I don't have Medicaid. But once I get Medicaid, they told me that they will see
about it then. I'm tired of asking for things because it doesn't do any good. Review of Resident #123's
Minimum Data Set (MDS) dated [DATE] revealed under Preferences for Routine and Activities that it is very
important to choose between a tub bath, shower, bed bath, or sponge bath.Review of Resident #123's
shower schedule revealed she was scheduled to receive showers or baths every Tuesday, Thursday, and
Saturday on the 3:00 PM to 11:00 PM shift. Review of treatment records for 12/01/25 through 1/19/26
revealed the staff documented that Resident #123 received six bed baths and one shower during this
lookback period.An interview was conducted with Staff A, Licensed Practical Nurse on 1/15/26 at 11:00
AM. Staff A confirmed she was aware that Resident #123 had asked multiple times to receive a shower, but
the staff did not give a shower. Staff A stated, I have discussed this with the unit manager and the CNAs
several times, but they continue to refuse and abide by Resident #123's wishes and will mark 'refused' on
the shower sheets if they don't feel like giving showers. 2. An interview was conducted on 1/15/26 with
Resident #108. Resident #108 stated Staff R does not wipe or clean after I am incontinent. I have not had a
shower in about 3 weeks now. She [Staff R] will tell me that 'I don't have time to deal with that today'.
Review of Resident #108's medical record revealed she has a Care Plan in place which indicated Resident
#108 was incontinent of bowel and bladder and required assistance with toileting / incontinence care
needs. The goals indicated Resident #108 was to be kept clean, dry, and odor free with interventions that
included provide hands-on assistance with toileting upon resident request and as needed, check resident
upon arising, before / after meals and at bedtime for incontinence; perform incontinence care as needed.
An additional Care Plan indicated Resident #108 needed assistance with personal care tasks, such as
grooming and bathing, and mobility skills. The goals indicate the staff are supposed to assist Resident #108
to maintain her current level of functioning. The interventions included resident is non-ambulatory,
dependent on staff for toileting hygiene, and transfers, moderate assistance with showers, dressing.Review
of Resident #108's MDS dated [DATE] revealed she had a BIMS (Brief Interview of Mental status) score of
15, which indicates she had normal cognitive function. Under the section for Functional Abilities, the MDS
indicated Resident #108 was dependent on staff for toileting and transfers, and required moderate
assistance with bathing, dressing, and personal hygiene task.Review of Resident #108's shower schedule
revealed she was scheduled to receive showers or baths every Tuesday, Thursday, and Saturday on the
7:00 AM to 3:00 PM shift. Review of treatment records for
Residents Affected - Few
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
106051
If continuation sheet
Page 20 of 44
Printed: 05/28/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
106051
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
01/19/2026
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Coral Bay at Pensacola, LLC
600 W Gregory St
Pensacola, FL 32502
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0677
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
FORM CMS-2567 (02/99)
Previous Versions Obsolete
12/01/25 through 1/19/26 revealed the staff documented that Resident #108 received two bed baths and
six showers during this lookback period.Review of facility policy titled Activities of Daily Living (ADLs) (last
updated March 2018) revealed Residents will be provided with care, treatment, and services as appropriate
to maintain or improve their ability to carry out activities of daily living. Residents who are unable to carry
out ADLs independently will receive the services necessary to maintain good nutrition, grooming, and
personal and oral hygiene. The policy further stated Appropriate care and services will be provided for
residents who are unable to carry out ADLs independently, with the consent of the resident and in
accordance with the plan of care, including appropriate support and assistance with . hygiene (bathing
dressing grooming) and mobility (transfer and ambulation). (Photographic evidence obtained)
Event ID:
Facility ID:
106051
If continuation sheet
Page 21 of 44
Printed: 05/28/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
106051
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
01/19/2026
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Coral Bay at Pensacola, LLC
600 W Gregory St
Pensacola, FL 32502
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0688
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM
and/or mobility, unless a decline is for a medical reason.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
observations, interviews and record reviews, the facility failed to provide appropriate treatment and services
for a resident with limited range of motion to prevent further decline of range of motion for 1 of 7 resident
reviewed for range of motion (Resident #132).The findings included:On 1/12/2026 at approximately 3:30
PM, Resident #132 was observed to have bilateral hand and fingers contractures (hardening or shortening
of muscles, tendons, or other tissue which can restrict joint mobility). He attempted to pick up a small object
from his bedside table with his right thumb and right index finger and demonstrated the difficulty he
experienced in grasping a pen. He also attempted to demonstrate opening his right and left hand but was
unable to do so. An interview was conducted at this time with Resident #132. He stated he was not
receiving therapy services or restorative exercises. Per Resident #132, If they were doing something I
wouldn't be in the shape I am in now. Resident #132 stated he did not have splints (rigid devices used to
immobilize or support a body part) and was not receiving services. He stated, I did get some exercises from
restorative over a year or so ago but nothing since then.On 1/14/2026 at 12:00 PM a follow up interview
was conducted and Resident #132 states, I need my fingernail and thumbnail long so I can use them to
open my juice and milk, and they assist me in picking up objects from my table. Resident #132 was
observed adjusting his bilateral arm sleeves with his right thumb and right index finger during
conversation.A record review revealed that he was admitted to the facility on [DATE] with the following
diagnoses: Paraplegia post blunt trauma injury with cervical spinal injury, polyneuropathy, contracture of
muscle, depression, and hypertension. Review of medical history dated 01/24/2020 revealed that Resident
#132 is a functional quadriplegic post boating accident.Upon further review, a Minimum Data Set
assessment (MDS) with an assessment date reference of 07/03/2025, showed no signs of delirium, he has
little pleasure in doing things and feels down and depressed, it is very important he chooses things in his
daily life, has impairment to both upper and lower bilateral extremities, uses a wheelchair for mobility, is
dependent for bed mobility, transfers, bathing, dressing, and personal hygiene, is incontinent of bowel and
bladder with a colostomy, and no speech therapy, no occupational therapy, no physical therapy, and no
restorative nursing program.On 1/17/2026, an order was reviewed for range of motion for restorative
services to prevent worsening of BLE (bilateral lower extremities) stiffness for three times a week involving
PROM (passive range of motion) followed by stretches 15 reps 2 sets and hold for 3 seconds that was
resolved on 6/17/2025. A therapy referral form dated 11/10/2025 requesting therapy services and / or
restorative therapy stating Resident #132 would benefit from therapy to improve sitting tolerance and that
he would like to use his electric wheelchair, not a regular wheelchair. An interview was conducted with the
Director of Rehab (DOR) on 1/17/2026. The DOR stated, [Resident #132] was in the hospital on [DATE]
and on 1/3/2025, when restorative services were discontinued due to Resident #132's lack of participation.
Progress notes dated 11/24/2023 through 12/27/2024 revealed for the weeks of 6/21/2024, 8/23/2024, and
12/6/2024 that Resident #132 did not complete restorative program those weeks.A follow-up interview was
conducted with the DOR and he stated that Resident #132's wheelchair does not work, and he did not
participate in restorative services. He confirmed that the resident currently has no skilled therapy. On
1/18/2026 at approximately 11:00 AM, an interview was conducted with the Administrator and Maintenance
Director, who stated, If a resident has their own personal electric wheelchair, the facility does not fix them,
and outside companies will not come into a facility to work on them. If it's a battery issue then yes, we
would get another battery for it. The Maintenance Director stated he was not aware of
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
106051
If continuation sheet
Page 22 of 44
Printed: 05/28/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
106051
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
01/19/2026
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Coral Bay at Pensacola, LLC
600 W Gregory St
Pensacola, FL 32502
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0688
Resident #132's wheelchair needing any repairs.
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
106051
If continuation sheet
Page 23 of 44
Printed: 05/28/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
106051
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
01/19/2026
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Coral Bay at Pensacola, LLC
600 W Gregory St
Pensacola, FL 32502
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0689
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to
prevent accidents.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
observation, record reviews, interviews, and facility policy review, the facility failed to ensure the
environment remained free of potential hazards for 1 of 1 resident reviewed for accidents (Resident #160).
Additionally, the facility failed to assess for safe smoking practices for 1 of 47 residents reviewed for
smoking (Resident #78).The findings include:During an interview with Resident #160 at approximately
11:23 AM, the resident reported that her cell phone caught on fire while it was charging on the window sill
on 12/24/2025 at approximately 11:15 PM. She stated the fire alarms were sounding, and she observed the
phone actively in flames. The resident extinguished the fire herself using her shoe. She reported that the
fire department responded, checked the electrical outlets, and maintenance scraped melted plastic from
the window area the next day (Photographic evidence obtained) The windowsill in Resident #160's room
was noted to have residual smoke damage and burned plastic consistent with the resident's report of a
phone fire on 12/24/2025. Burn marks and soot residue were also visible on the window blinds and window.
A staff member provided an account of the fire event that occurred on 12/24/2025. Employee Y, Licensed
Practical Nurse (LPN), reported that while staff were walking past Resident #160's room, they observed
smoke coming from the doorway. When staff opened the door, the room's smoke detector was activated,
but the building fire alarm did not activate. Staff observed a cell phone on the window sill actively on fire
while plugged in and charging. The resident extinguished the fire using her shoe. Two residents were
evacuated to the dining room for safety. Following the incident, staff reported eye irritation due to smoke
exposure. Both residents were assessed and found safe, with no injuries documented.
During an interview on 01/18/2026 at 1:43 PM, the Maintenance Director was asked to describe the events
of 12/24/2025 regarding the fire in Resident #160's room. He stated that Resident #160's cell phone was
plugged into the wall and charging on the window sill. He reported that smoke from the phone activated the
room smoke alarms. He stated that there was no fire. He confirmed that the sprinklers did not activate. The
Maintenance Director stated that the fire department did not respond to the incident. He reported that, after
the event, he checked electrical outlets in all rooms and traced the circuits to the breakers, stating that
everything was good. No further follow up was made. The Administrator, who was present during the
interview, stated that the fire department did respond. The Administrator acknowledged that the incident
was not reported to the state agency, despite reporting requirements. The Administrator and Maintenance
Director confirmed there was no 2nd?floor corridor evacuation conducted and only two residents were
moved from the immediate area.
2. On 1/13/26 at approximately 3:00 PM, an observation was conducted of Resident #78 smoking a
cigarette. Resident #78 was not noted on the list of known smoking residents provided by the facility.
A record review revealed that Resident #78 was admitted to the facility on [DATE] with diagnoses of
diabetes type II, hypertension, chronic obstructive pulmonary disease, dyslipidemia, arthritis, and atrial
fibrillation (irregular heart rhythm). A review of the record revealed no documentation that Resident #78 was
assessed as a safe smoker.
On 01/14/26 at approximately 10:15 AM, an interview was conducted with the facility's Risk Manager (RM).
She stated Resident #78 had recently started smoking again. She further confirmed the safe smoking
assessment and care plan had not been completed by the nursing staff.
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
106051
If continuation sheet
Page 24 of 44
Printed: 05/28/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
106051
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
01/19/2026
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Coral Bay at Pensacola, LLC
600 W Gregory St
Pensacola, FL 32502
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0689
Level of Harm - Minimal harm
or potential for actual harm
A review of the facility's policy titled, Smoking Policy-Residents (last updated July 2017), revealed The
facility shall establish and maintain safe resident smoking practices in the following ways:
Prior to, and upon admission, residents shall be informed of the facility smoking policy, including designated
smoking areas.
Residents Affected - Few
The resident will be evaluated on admission to determine if he or she is a smoker or non-smoker.
The resident's ability to smoke safely will be re-evaluated quarterly, upon significant change (physical or
cognitive) and as determined by the staff.
Residents who have independent smoking privileges are permitted to keep cigarettes, pipes, tobacco, and
other smoking articles in their possession. Only disposable safety lighters are permitted. All other forms of
lighters, including matches, are prohibited. (Photographic evidence obtained)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
106051
If continuation sheet
Page 25 of 44
Printed: 05/28/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
106051
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
01/19/2026
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Coral Bay at Pensacola, LLC
600 W Gregory St
Pensacola, FL 32502
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0693
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and
provide appropriate care for a resident with a feeding tube.
Based on observation, staff interviews, and record review, the facility failed to implement appropriate care,
in accordance with current standards of care, to prevent complications of tube feeding for 1 of 3 residents
sampled for tube feeding. (Resident #181)The findings include:A review of Resident #181's electronic
medical record (EMR) revealed she had a medical history significant for brain injury, chronic respiratory
failure, gastrostomy status, muscle wasting, and difficulty swallowing. Review of Resident #181's
physician's orders revealed she had an order for nothing by mouth (NPO), head of bed (HOB) elevated
30-45 degrees when tube feeding is administered. Further review revealed no orders were present for
snacks or pleasure meals.On 1/13/26 at approximately 8:50 AM, an observation was made of Resident
#181 lying in bed. The tube feeding was observed to be infusing at a rate of 55 milliliters (ML) per hour
(HR). The head of the bed was mechanically elevated to approximately 30 degrees, however, the resident
appeared to have slid down toward the foot of the bed, resulting in a flat (supine) position of the torso.On
1/13/26 at approximately 9:05 AM, an additional observation was conducted of Resident #181 lying flat. An
interview and observation were conducted with Staff T, a Licensed Practical Nurse (LPN). Staff T turned off
the resident's tube feeding pump and repositioned the resident with the assistance of a Certified Nursing
Assistant (CNA). Staff T stated Resident #181 moves around a lot and slips down in bed. Staff T confirmed
Resident #181 should be positioned in bed, such that she does not lie flat while her tube feeding is infusing.
On 1/14/26 at approximately 9:00 AM, an observation was conducted of Resident #181 once again lying
flat in bed. The tube feeding pump was observed to be infusing at 55 ML/HR. The head of the bed was
observed to be mechanically elevated at approximately 30-35 degrees. The resident appeared to have slid
down towards the foot of the bed, resulting in a flat (supine) position. At this time, Staff P, Unit Manager
(UM) observed Resident #181 lying flat in the bed and confirmed the head of the bed should be elevated
between 30 and 45 degrees when the tube feeding is infusing.On 1/15/26 at approximately 8:20 AM, an
observation was conducted of Resident #181 lying flat in bed for a third time. The tube feeding pump was
observed to be infusing at 55 ML/HR. The head of the bed was observed to be mechanically elevated at
approximately 30-35 degrees. The resident appeared to have slid down toward the foot of the bed, resulting
in a flat (supine) position. Staff P was notified and presented to Resident # 181's room. Staff P stated
Resident #181 had contractures in both legs, which made it difficult to raise the head of the bed and the
foot of the bed for proper positioning. Staff P stated she would have the therapy department evaluate
Resident #181 for proper positioning techniques.Review of the facility policy titled, Enteral Feedings -Safety
Precautions, dated November 2018, under the section titled Preventing Aspirations it states the following:
Elevate the head of the bed (HOB) at least 30 degrees during the tube feeding and at least 1 hour after
feeding. If HOB is medically contraindicated, use the reverse Trendelenburg position (lying on the back)
body position where the patient is tilted on an inclined surface, so the feet are higher than the head).
(photographic evidence obtained)
Event ID:
Facility ID:
106051
If continuation sheet
Page 26 of 44
Printed: 05/28/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
106051
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
01/19/2026
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Coral Bay at Pensacola, LLC
600 W Gregory St
Pensacola, FL 32502
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0812
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve
food in accordance with professional standards.
Based on observation and interview, the facility failed to ensure food was stored under sanitary conditions
when staff stored a personal, unlabeled insulin pen inside 1 of 3 resident?accessible nourishment
refrigerators. This practice had the potential to contaminate food items and expose residents to unsafe
substances.The findings include:On 01/12/2026 at approximately 9:30 AM, observations were conducted of
all nourishment/snack refrigerators, located on multiple floors. All four floors had a nourishment refrigerator,
each of which were easily accessible to the residents.During inspection of the 2nd Floor #2 nourishment
refrigerator, an unlabeled insulin pen was observed stored in the door shelf. The Dietary Manager, was
present and stated the insulin pen was not supposed to be in there.A follow up observation at
approximately 11:00 AM revealed the insulin pen was no longer in the refrigerator. Staff interviews were
subsequently conducted. Staff L, Certified Nursing Assistant reported the insulin pen belonged to him. He
acknowledged he was aware that the nourishment refrigerator was in the dining area and is easily
accessible to residents.
Event ID:
Facility ID:
106051
If continuation sheet
Page 27 of 44
Printed: 05/28/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
106051
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
01/19/2026
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Coral Bay at Pensacola, LLC
600 W Gregory St
Pensacola, FL 32502
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0835
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Level of Harm - Immediate
jeopardy to resident health or
safety
Based on record reviews and interviews, the facility administrative staff failed to use all available resources
effectively and efficiently to maintain the facility in a safe manner and ensure the facility's fire suppression
system was repaired in a timely manner. The facility Administrator also failed to ensure residents were kept
safe from sexual abuse by failing to address a resident's report of staff to resident sexual advances for 1 of
3 resident sampled for abuse. (Resident #205) The findings include:A tour of the facility was conducted on
1/12/2026 by the Life Safety surveyor at 12:00 PM. During this tour, the surveyor noted the Automatic Fire
Sprinkler System (AFSS) and fire pump were red tagged and had been since 5/5/2025, indicating that the
fire suppression system would not function as expected in the event of a fire. As of this annual survey, the
facility failed to make the repairs to the automatic fire sprinkler system. Additionally, there were two
subsequent red tags on each system, dated from August 2025 and November 2025.An interview was
conducted with the facility Administrator on 01/12/2026 about what interim safety measures were put in
place to ensure the safety of the residents while the sprinkler system and fire pump were red tagged. The
Administrator could not produce documentation until October 2025 from the local fire marshal confirming
the problem. The Administrator was unable to provide reason for repair delay aside from emails from
various vendors showing that additional opinions were sought. A secondary interview was conducted with
the facility Administrator on 01/13/2026 at 10:00 AM. The Administrator was unable to provide interim fire
safety plan measures. The Administrator was also unable to provide training to staff regarding fire and
evacuation protocols.2. During record review of Resident #205's medical record, a note was discovered,
written on 01/13/26 at 9:00 AM by the facility Risk Manager. it stated This nurse was notified of resident
making an allegation of inappropriate conduct r/t a prior employee. Resident then began to state that this
allegation was against a former therapist who worked here last year and would provide her with exercises
and stretches. Resident stated that this alleged staff member wanted her to do ‘things'. When asked for
clarification, resident stated ‘Oral'. I asked resident if she meant ‘oral sex' and she stated yes. I asked if
alleged staff member requested anything else and she stated ‘No, but he would have his crotch in my face
when he would roll me on my side to stretch my arm out for exercise. It felt good. Resident stated that she
didn't want to report this, that it was said in confidence. When asked why she didn't report at the time of the
allegation, resident stated Because he quit. He was dating a worker here and I didn't want retaliation. When
asked if she had ever had any interactions with the named staff member, she stated, No, but I know she
can be authoritative. When asked how she knew that, resident confirmed it was via rumor. Resident was
asked if she wanted me to the call the police and she stated ‘no'. When asked if she felt like this was abuse,
she stated, No.On 1/15/26 at approximately 10:30 AM and approximately 1:15 PM, the Risk Manager (RM)
was interviewed about the sexual abuse allegation involving Resident #205. During these interviews, the
RM confirmed she had not filed an abuse report. She stated her reasoning for not reporting was because
Resident #205 was alert and oriented with a Brief Interview for Mental Status (BIMS) (BIMS is a
standardized tool used assess cognitive function) of 15, indicating normal cognitive function. The RM
further stated that reporting the incident against Resident #205's wishes would violate her rights. The RM
acknowledged that sexual misconduct was a form of abuse, however, she stated she believed that Resident
#205 had the right to refuse contacting law enforcement regarding the allegation.On 1/17/2026 at
approximately 12:45 PM, an interview was conducted with Resident #205. Resident #205 said she told
Staff GG, Physical Therapy Assistant (PTA) in confidence that she was afraid of retaliation and said, They
(indicating the facility) talk about a no retaliation policy, but the Certified
Residents Affected - Many
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
106051
If continuation sheet
Page 28 of 44
Printed: 05/28/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
106051
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
01/19/2026
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Coral Bay at Pensacola, LLC
600 W Gregory St
Pensacola, FL 32502
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0835
Level of Harm - Immediate
jeopardy to resident health or
safety
Residents Affected - Many
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Nursing Assistants will find a way. Resident #205 explained that she was sexually abused as a child, and
when her father found out about the abuse, he was upset and almost went to jail. She stated she did not
want anyone to get in trouble, and she was afraid of retaliation from the facility staff.On 1/15/2026 at
approximately 10:30 AM, an interview conducted with the RM. She acknowledged that she did not file a
report based upon Resident #205's accusation. She stated she discussed this with the Administrator, and
they decide not to file a report. She stated that she and the Director of Nursing interviewed the resident, but
the resident did not want law enforcement notified and did not think it was abuse. She further stated it the
resident's right to decline the law enforcement being called. Review of the Administrator Job Description
dated 01/01/15 revealed Page 3, section Equipment and Supply Function, bullet 3 states Ensure that the
facility is maintained in a clean and safe manner for resident comfort and convenience by ensuring that
necessary equipment and supplies are maintained to perform such duties and services. Page 4 section
Resident Rights, bullet 9 states report all allegations of abuse and/or misappropriation of resident property.
(Photographic evidence obtained)On 01/19/2026, the facility submitted an acceptable Immediate Jeopardy
removal plan which included the following measures:The governing body actively engaged RB Health
Partners for an Administrator Consultant on 1/14/26 with virtual support and a first on-site visit scheduled
for 1/19/26. The Risk Management Consultant provided the Facility's Administrator with training on the
QAPI requirements, the QAPI program and plan components including development of a Performance
Improvement Program (PIP), safe resident environment, Fire Watch, abuse and neglect, sexual abuse
allegations, and corrective action plan(s) to implement and evaluate performance improvement efforts on
1/15/26.An Ad-Hoc QAPI meeting was held with the QAA committee to include the Medical Director to
discuss all areas of alleged non-compliance 1/19/26.A Performance Improve Plan was developed by the
QAA CommitteeThe initial AD-Hoc QAPI meeting was held on 1/13/26. An additional Ad-Hoc QAPI meeting
was held on 1/19/26.Verification of the facility's removal plan was conducted by the survey staff on
02/02/2026 and 02/03/2026.The surveyors interviewed the consultant QAPI personnel to confirm her role
and how she is helping the facility ensure they are maintaining the safe resident environment, Fire Watch,
abuse and neglect, sexual abuse allegations, and corrective action plans.The surveyors verified the
education that was given to the administration (including the Administrator, Director of Nursing, Assistant
Director of Nursing, CEO, Social Services, and MDS Coordinator).The surveyors reviewed the QAPI
agendas (dated 01/13/26, 01/16/26, 01/28/26) to ensure the committee was discussing all areas of
non-compliance.The surveyors reviewed the 4-point action plan to ensure it included information of the fire
watch initiative.During the survey, the survey staff verified the implementation of the facility's immediate
actions to remove the Immediate Jeopardy.
Event ID:
Facility ID:
106051
If continuation sheet
Page 29 of 44
Printed: 05/28/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
106051
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
01/19/2026
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Coral Bay at Pensacola, LLC
600 W Gregory St
Pensacola, FL 32502
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0836
Level of Harm - Immediate
jeopardy to resident health or
safety
Residents Affected - Many
Ensure the facility is licensed under applicable State and local law and operates and provides services in
compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted
professional standards.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
review of the Florida Administrative Code, National Fire Protection Association (NFPA) 101 and interview,
the facility failed to comply with Federal, State, and Local Laws and Professional Standards by failing to
have a functional fire suppression system since May 5, 2025. The facility must operate and provide services
in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted
professional standards and principles that apply to professionals providing services in such a facility. The
findings include:A tour of the facility was conducted on 1/12/2026 by the Life Safety surveyor at 12:00 PM.
During this tour, the surveyor noted the Automatic Fire Sprinkler System (AFSS) and fire pump were red
tagged and had been since 5/5/2025, indicating that the fire suppression system would not function as
expected in the event of a fire. As of this annual survey, the facility failed to make the repairs to the AFSS.
Additionally, there were two subsequent red tags on each system, dated from August 2025 and November
2025.Failure to provide a working fire sprinkler is a direct violation of Florida Administrative Code
69A-53.0053- Fire Sprinkler Requirements for Nursing Homes. Failure to have a fire sprinkler system also
violates fire protection standards mandated for all nursing homes as outlined in the professional standards
of National Fire Protection Association (NFPA) 101 (2012 Edition). Additionally, the facility failed to contact
the State Survey Agency about the failure of the fire sprinklers, which is a violation of Florida Administrative
Code 59a-4.130, which requires notification within one business day after the occurrence. An interview was
conducted with the facility Maintenance Director on 01/12/2026 concurrent with the above observations.
The Maintenance Director confirmed he was aware of the tags on the systems and stated he had
requested repairs from the facility ownership but the repairs had not been completed.An interview was
conducted with the facility Administrator on 01/12/2026 about what interim safety measures were put in
place to ensure the safety of the residents while the sprinkler system and fire pump were red tagged. The
Administrator could not produce documentation until October 2025 from the local fire marshal confirming
the problem. The Administrator was unable to provide reason for repair delay aside from emails from
various vendors showing that additional opinions were sought. An interview was conducted with the local
Fire Marshal on 01/13/2026. He stated he was aware of the red tags on the sprinkler and fire pump
systems and that he was under the understanding that the facility was under contract with an engineer for
the repairs to be completed. A secondary interview was conducted with the facility Administrator on
01/13/2026 at 10:00 AM. The Administrator was unable to provide interim fire safety plan measures. The
Administrator was also unable to provide training to staff regarding fire and evacuation protocols.An
interview was conducted with the local Fire Inspector on 01/14/2026. He stated his staff failed to note the
red tags in their report written in August 2025. He further stated he was under the understanding that the
facility had the system repaired in October 2025.On 01/19/2026, the facility submitted an acceptable
Immediate Jeopardy removal plan which included the following measures:The Healthcare Risk
Management Consultant and Facility's Administrator immediately re-reviewed the local, state, and federal
laws pertaining to a safe resident environment, notification and inspection requirements including
inspection tagging, and sprinkler system and fire pump requirements.The Facility initiated Fire [NAME] on
1/12/26 at 11:00am. The facility notified the local Fire Marshall on 1/12/26 that a fire watch was initiated.The
Life Safety Consultant re-educated the Maintenance Supervisor and Administrator on Fire Incident
Reporting and Systems Failure Fire Incident Reporting Requirement for Agency for Health Care
Administration(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
106051
If continuation sheet
Page 30 of 44
Printed: 05/28/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
106051
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
01/19/2026
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Coral Bay at Pensacola, LLC
600 W Gregory St
Pensacola, FL 32502
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0836
Level of Harm - Immediate
jeopardy to resident health or
safety
Residents Affected - Many
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Florida and Regulatory requirement K353 and K354 initiated on 1/12/26.The Administrator and
Maintenance Director were educated on regulations and laws regarding the sprinkler system and fire pump
on 1/12/26.Verification of the facility's removal plan was conducted by the survey staff on 02/02/2026 and
02/03/2026.The surveyors interviewed the consultant QAPI personnel to confirm her role and how she is
helping the facility ensure they are maintaining the safe resident environment, Fire Watch, abuse and
neglect, sexual abuse allegations, and corrective action plans.The surveyors verified the education that was
given to the administration (including the Administrator, Director of Nursing, Assistant Director of Nursing,
CEO, Social Services, and MDS Coordinator).The surveyors reviewed the QAPI agendas (dated 01/13/26,
01/16/26, 01/28/26) to ensure the committee was discussing all areas of non-compliance.The surveyors
reviewed the 4-point action plan to ensure it included information of the fire watch initiative.During the
survey, the survey staff verified the implementation of the facility's immediate actions to remove the
Immediate Jeopardy.
Event ID:
Facility ID:
106051
If continuation sheet
Page 31 of 44
Printed: 05/28/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
106051
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
01/19/2026
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Coral Bay at Pensacola, LLC
600 W Gregory St
Pensacola, FL 32502
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0837
Level of Harm - Immediate
jeopardy to resident health or
safety
Residents Affected - Many
Establish a governing body that is legally responsible for establishing and implementing policies for
managing and operating the facility and appoints a properly licensed administrator responsible for
managing the facility.
Based on record reviews and electronic mail correspondence (email), the governing body failed to assume
responsibility for the protection of all 187 residents by failing to act in a timely manner in regard to the failing
fire suppression system.The findings include:A tour of the facility was conducted on 1/12/2026 by the Life
Safety surveyor at 12:00 PM. During this tour, the surveyor noted the automatic fire sprinkler system
(AFSS) and fire pump were red tagged and had been since 5/5/2025, indicating that the fire suppression
system would not function as expected in the event of a fire. As of this annual survey, the facility failed to
make the repairs to the automatic fire sprinkler system. Additionally, there were two subsequent red tags on
each system, dated from August 2025 and November 2025.On 1/17/26 at approximately 4:49 PM an email
was sent to the Chief Executive Officer (CEO) who responded on 1/17/26 at 7:30 PM. The following
questions and responses were communicated in the email: Were you notified by the facility regarding the
fire pump and the sprinkler heads not passing inspection? YesWhen were you notified of these issues? On
or about May 9, 2025When and what were your instructions to the facility regarding these issues? I
maintained ongoing communication with the facility regarding the inspection findings. Following review of
the report, we agreed to engage additional vendors for further evaluation. In July, another company
conducted an independent inspection of the sprinkler system and fire pump and downgraded the red tag to
yellow. We also retained the contractor that installed the fire pump in 2022, to perform an additional
inspection.The three companies were unable to identify a cause for the reduced water output but confirmed
that the pump was operating and not at risk of failure. We then pursued testing of the city water pressure
through emerald Coast Utilities Authority (ECUA), as this was the only remaining plausible explanation for
the change in performance. Although ECUA verbally confirmed that pressure levels were within normal
parameters, we have not received written documentation to date. Without this documentation, we have
been unable to retain an engineer to conduct a formal water flow study, which would have been the next
step.There was no additional information or documentation to show implementation of an effective plan to
ensure the residents were protected against the dangers of a fire.On 01/19/2026, the facility submitted an
acceptable Immediate Jeopardy removal plan which included the following measures:The governing body
actively engaged RB Health Partners for an Administrator Consultant on 1/14/26 with virtual support and a
first on-site visit scheduled for 1/19/26. The governing body engaged with the Risk Management Consultant
who provided the Facility's Administrator with training on maintaining a safe resident environment, reporting
and investigating abuse and neglect, sexual abuse allegations, and corrective action plan(s) to implement
and evaluate performance improvement efforts on 1/15/26.The governing body participated in the
development of the Fire Watch protocols and the scheduling of repairs initiated on 1/12/26.The governing
body members received targeted education by Healthcare Risk Management Consultant/designee on
1/20/2026 regarding roles and responsibilities.The governing body members received education by
Healthcare Risk Management Consultant/designee on 1/20/2026 for incident reporting, sprinkler system
impairments that require reporting, Fire watch initiation and QAPI oversight expectations.The Administrator
immediately increased monitoring of the full facility by initiating a Fire Watch on 1/12/26 at 11:00am
continuously 24 hours a day, 7 days a week. All residents in the facility were monitored for resident safety,
and there was no adverse outcome to any residents in the building.The Administrator verbally notified the
state agency of the Fire Watch on 1/12/26 at 11:00am. The Area Office emailed the Facility on 1/14/26 at
1:20pm regarding the need to notify the Office of Plans and Constructions. The Administrator notified the
Office
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
106051
If continuation sheet
Page 32 of 44
Printed: 05/28/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
106051
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
01/19/2026
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Coral Bay at Pensacola, LLC
600 W Gregory St
Pensacola, FL 32502
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0837
Level of Harm - Immediate
jeopardy to resident health or
safety
Residents Affected - Many
of Plans and Constructions on 1/14/25 at 1:58pm. The survey staff was verbally notified of the Fire Watch
on 1/12/26.The 24-hour Fire Watch staff assigned were educated by the facility Director of Nursing and
Administrator on role and their responsibilities with a written policy. All staff who worked on January 12,
January 13, and January 14 were educated, for a total of 216 of 227 staff members. Education included
that this role removes them from any other assignment, provides facility-wide coverage and monitoring
resident units every hour with an accountability log. All remaining 11 staff will not be allowed to start their
shifts until completion of their education.The Director of Nursing/designee re-educated Fire Watch staff on
the use of a fire extinguisher and emergency response initiated on 1/12/26.The Maintenance
Supervisor/Designee has overseen and reviewed the documentation of the Fire Watch checks daily initiated
on 1/12/26 and 1/13/26.The Director of Nursing/designee educated all staff on fire watch procedures, their
individual roles and responsibilities, use of fire extinguisher and emergency response for resident safety,
initiated on 1/12/26. 216 of 227 employees (including contracted employees) have been educated. All
remaining 11 staff will not be allowed to start their shifts until completion of their education. On 1/12/26 the
Facility engaged and signed a contract with the Vendor to replace the sprinkler heads with an anticipated
replacement within 30 days.The Facility confirmed the Fire Protection Service company will be inspecting
and remediating the Fire Pump including the valve(s) and conduct effective functional testing
post-remediation to verify it is operating at 100% on the week of 1/12/26.The Life Safety Consultant
re-educated the Maintenance Supervisor and Administrator on Fire Incident Reporting and Systems Failure
Fire Incident Reporting Requirement for Agency for Health Care Administration- Florida and Regulatory
requirement K353 and K354 initiated on 1/12/26.On 1/13/26 smoking materials were verified as removed
from all 30 residents who were care planned to safely maintain their smoking materials independently.
Residents were educated by the facility Risk Manager at 1:24pm. Family members and visitors were
notified via robocall on 1/15/26 at 8:00am and 3:00pm that the facility is currently on a Fire Watch with
signage posted 1/14/26 at 3:10pm. Communications included that materials were being removed for the
safety of all residents. Care plans were updated for the 30 residents that were assessed to safely hold their
smoking materials.The CEO and another member of the Governing Body were educated on Governing
body responsibilities, accountability of QAPI program, incident reporting, the facility sprinkler system and
fire pump, fire watch initiation, abuse and neglect including maintaining a safe environment, and QAPI
requirements on 1/19/26.Verification of the facility's removal plan was conducted by the survey staff on
02/02/2026 and 02/03/2026.The surveyors observed fire watches with 2 staff members on 02/02/26.The
surveyors interviewed 10 staff members (including the Administrator and Maintenance Director) and 4
residents regarding the fire watches and removal of smoking materials. The surveyors verified signage was
present throughout the facility regarding the fire watches. The surveyors verified education provided to staff
from 01/12/26 to 01/14/26 regarding fire watch roles/responsibilities and policies, fire extinguishers, and
emergency response. Fire Drills were conducted on 01/21/26, 01/28/26, and 01/29/26 (one on each
shift).The surveyors verified the robocalls that took place on 01/15/26 and 01/18/26 regarding fire watch
and smoking policies.The surveyors confirmed communication between the facility and the Fire Protection
Service company, the Fire Safety and Protection company, the sprinkler vendor company, and the local Fire
Marshal.The surveyors interviewed the consultant QAPI personnel to confirm her role and how she is
helping the facility ensure they are maintaining the safe resident environment, Fire Watch, abuse and
neglect, sexual abuse allegations, and corrective action plans.The surveyors verified the education that was
given to the administration (including the Administrator, Director of Nursing, Assistant Director of Nursing,
CEO, Social Services, and MDS
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
106051
If continuation sheet
Page 33 of 44
Printed: 05/28/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
106051
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
01/19/2026
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Coral Bay at Pensacola, LLC
600 W Gregory St
Pensacola, FL 32502
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0837
Level of Harm - Immediate
jeopardy to resident health or
safety
Coordinator).The surveyors reviewed the QAPI agendas (dated 01/13/26, 01/16/26, 01/28/26) to ensure the
committee was discussing all areas of non-compliance.The surveyors reviewed the 4-point action plan to
ensure it included information of the fire watch initiative.During the survey, the survey staff verified the
implementation of the facility's immediate actions to remove the Immediate Jeopardy.
Residents Affected - Many
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
106051
If continuation sheet
Page 34 of 44
Printed: 05/28/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
106051
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
01/19/2026
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Coral Bay at Pensacola, LLC
600 W Gregory St
Pensacola, FL 32502
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0842
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in
accordance with accepted professional standards.
Based on observations, record reviews, and interviews, the facility failed to provide an accurate and
complete documentation for 2 of 35 residents sampled for medical record review (Resident #5 and
#17).The findings included:
On 1/13/2026 at 2:06 PM, Resident #5 was observed with a urinary catheter. Closer observation revealed
there was orange-colored sediments within the urine.
An interview was conducted on 1/14/2026 at 8:45 AM during which Resident #5 was in bed. Resident #5
stated she was waiting for staff to assist her with perineal care.
A review of physician's orders revealed an order dated 8/15/24 stated Catheter care with soap and water
daily and as needed every night shift.
A review of the Treatment Administration Record (TAR) was conducted. The nurse signatures for the areas
marked catheter care with soap and water daily and as needed were all blank.
On 1/14/2026 at 11:24 AM an interview was conducted with Staff E, a Certified Nursing Assistant (CNA).
Staff E stated she performed catheter more than once a shift, but her documentation did not reflect catheter
care because the charting was not specific.
On 1/14/2026 at 11:38 AM, an interview was conducted with Staff F, unit manager. Staff F reviewed
Resident #5's physician orders and confirmed that the catheter care should be documented.
2. Record review for Resident #17 revealed he was a Bilateral Below-the-Knee Amputee
Observations were conducted on 01/14/2026 at 10:51 AM, 01/15/2026 at 9:57 AM, and 01/17/2026 at
11:04 AM of Resident #17. During each of these observations, Resident #17 was noted to be lying in bed.
During each observation, Resident #17 indicated he had not been out of bed during the day.
Review of Resident #17's medical record revealed consistent entries made in the Activities of Daily Living
(ADL) documentation by Staff L, Certified Nursing Assistant (CNA) indicating Resident #17 was assisted
from bed to chair and ambulated 10 feet and 150 feet. Additional entries documented Resident #17 was
assisted to his chair or wheelchair on 01/14/26 and 01/15/26.
An interview was conducted on 01/16/2026 at 11:00 AM with the facility Assistant Director of Nursing
(ADON). The ADON independently reviewed the ADL documentation for Resident #17. The ADON stated
she could not explain why these tasks were documented, as the resident is a bilateral amputee and unable
to ambulate. When asked to clarify the documentation, the ADON brought Staff L, CNA into the interview.
Staff L stated that sometimes the computer messes up. Staff L further explained when this happened, he
would let the nurse know.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
106051
If continuation sheet
Page 35 of 44
Printed: 05/28/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
106051
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
01/19/2026
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Coral Bay at Pensacola, LLC
600 W Gregory St
Pensacola, FL 32502
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0865
Have a plan that describes the process for conducting QAPI and QAA activities.
Level of Harm - Immediate
jeopardy to resident health or
safety
Based on record review, interview, and facility policy review, the facility failed to utilize its Quality Assurance
and Performance Improvement (QAPI) process to identify and correct quality deficiencies that posed a
likelihood of immediate jeopardy to the health and safety of its residents. The facility failed to report and
appropriately respond to a fire event, with prior knowledge that the sprinkler system was not functioning at
full operational capacity, placing residents at increased risk for serious harm during an emergency. The
findings include:A tour of the facility was conducted on 1/12/2026 by the Life Safety surveyor at 12:00 PM.
During this tour, the surveyor noted the automatic fire sprinkler system (AFSS) and Fire Pump were red
tagged and had been since 5/5/2025, indicating that the fire suppression system would not function as
expected in the event of a fire. As of this annual survey, the facility failed to make the repairs to the
automatic fire sprinkler system. Additionally, there were two subsequent red tags on each system, dated
from August 2025 and November 2025.
Residents Affected - Many
An interview was conducted with the facility Administrator on 01/12/2026 by the Life Safety surveyor about
what interim safety measures were put in place and fire watch protocol. The Administrator confirmed they
were not actively conducting fire watches and had not done any fire watches following the receipt of the red
tags on May 5, 2025.
During an interview with the Administrator on 01/19/2026, this incident was discussed as part of the
facility's QAPI review. The Administrator stated they had discussed the issue in monthly QAPI meetings but
had not done a formal Performance Improvement Project (PIP). No reason as to this failure in developing a
PIP was given.
The facility's QAPI Plan for 2025, under the Maintenance and Engineering section stated, We provide
comprehensive building safety, repairs, and inspections to ensure all aspects of safety are enforced,
assuring the safety and well-being for each resident, visitor and staff who enter the building. Under the
Performance Improvement Projects (PIP) section, it stated, Quality improvement activities are also
developed in collaboration with the support of providers, residents, families, and staff. PIPs are
implemented in accordance with CMS' protocol including: Measurement of performance using objective
quality indicators, Implementation of system interventions to achieve improvement in quality, Evaluation of
the effectiveness of the interventions, and Plan and initiation of activities for increasing or sustaining
improvement. (Photographic evidence obtained)
On 01/19/2026, the facility submitted an acceptable Immediate Jeopardy removal plan which included the
following measures:
The governing body actively engaged RB Health Partners for an Administrator Consultant on 1/14/26 with
virtual support and a first on-site visit scheduled for 1/19/26.
The Risk Management Consultant provided the Facility's Administrator with training on maintaining a safe
resident environment, reporting and investigating abuse and neglect, sexual abuse allegations, and
corrective action plan(s) to implement and evaluate performance improvement efforts on 1/15/26.
The facility's QAPI committee convened and implemented a QAPI plan that addresses a safe resident
environment initiated on 1/19/26. The QAPI plan includes a continuous, facility-wide Fire Watch with
documentation of hourly house-wide rounding, daily compliance auditing of the accountability log,
notifications, staff education, Fire Safety rounds, sprinkler system and fire pump repair monitoring,
including documentation verifying passing inspections, resident monitoring and an audit verification
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
106051
If continuation sheet
Page 36 of 44
Printed: 05/28/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
106051
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
01/19/2026
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Coral Bay at Pensacola, LLC
600 W Gregory St
Pensacola, FL 32502
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0865
of removal of safe-smoking materials with appropriate care plan updates.
Level of Harm - Immediate
jeopardy to resident health or
safety
A second AD-HOC QAPI meeting was conducted on 1/19/26 to discuss the removal plan.
The CEO and another member of the Governing Body were educated on oversight of the QAPI process on
1/19/26.
Residents Affected - Many
Verification of the facility's removal plan was conducted by the survey staff on 02/02/2026 and 02/03/2026.
The surveyors interviewed the consultant QAPI personnel to confirm her role and how she is helping the
facility ensure they are maintaining the safe resident environment, Fire Watch, abuse and neglect, sexual
abuse allegations, and corrective action plans.
The surveyors verified the education that was given to the administration (including the Administrator,
Director of Nursing, Assistant Director of Nursing, CEO, Social Services, and MDS Coordinator).
The surveyors reviewed the QAPI agendas (dated 01/13/26, 01/16/26, 01/28/26) to ensure the committee
was discussing all areas of non-compliance.
The surveyors reviewed the 4-point action plan to ensure it included information of the fire watch initiative.
During the survey, the survey staff verified the implementation of the facility's immediate actions to remove
the Immediate Jeopardy.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
106051
If continuation sheet
Page 37 of 44
Printed: 05/28/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
106051
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
01/19/2026
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Coral Bay at Pensacola, LLC
600 W Gregory St
Pensacola, FL 32502
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0880
Provide and implement an infection prevention and control program.
Level of Harm - Minimal harm
or potential for actual harm
Based upon observations, interviews, and facility policy review the facility failed to prevent the spread of
infections by not performing hand hygiene during wound care for 5 of 5 residents observed for proper
infection control. (Residents #32, #53, #15, #17, #144)The findings include:
Residents Affected - Some
On 01/13/26 at 12:00 PM, a wound care observation for Resident #53 was conducted with Staff B,
Registered Nurse (RN). Staff B did not provide a barrier for clean dressing supplies; she placed clean
dressing supplies on his bed. She did not remove her gloves or wash her hands after removing the soiled
dressing and prior to applying the clean dressing to cover the resident's wound.
2. On 01/13/26 at 12:20 PM, an observation conducted of Resident #32 revealed a wound to his left heel.
He was noted to be on contact isolation for infection of the wound. Staff B did not place a barrier prior to
placing clean dressing supplies on Resident #32's bed. After removing the soiled dressing from his left
heel, Staff B placed the soiled dressing on the bed next to the clean supplies. Staff B cleaned the wound
and applied a clean dressing to left heel without performing hand hygiene and donning clean gloves.
Upon exiting Resident #32's room, an interview was conducted with Staff B. Staff B stated the process for
wound care was as follows: apply protective equipment, gather supplies, wash hands, place a barrier to
prevent soiling of linens and contamination, remove dirty dressing, discard, wash hands, put on clean
gloves, clean wound, wash hands, apply clean gloves and then apply clean dressing to wound site. When
told about the observations of her wound care, she confirmed, I didn't change my gloves or wash my hands
after removing a dirty dressing and before applying a new clean dressing or use a barrier during care.
3. During an observation on 01/13/2026 at 10:34 AM, a tube?feeding bottle for Resident #15 was noted to
be hanging from an IV pole, not attached to the resident. The end of the tube feeding tubing was uncapped
and open to air, leaving the line exposed to potential contamination.
An interview was conducted at this time with Staff X, Licensed Practical Nurse (LPN). Staff X stated she did
not know where to obtain a cap for the end of the tube feeding tubing.
On 01/14/2026 at 1:09 PM, the surveyor observed Staff K, LPN, performing percutaneous endoscopic
gastrostomy (PEG) tube care for Resident #15. (A PEG tube is a feeding tube inserted through the
abdominal wall to provide nutrition directly to the stomach.) During this observation, Staff K did not use
Enhanced Barrier Precautions (EBP). (Enhanced Barrier Precautions are an infection control strategy used
in nursing homes which requires staff to wear personal protective equipment like gowns and gloves during
resident care to reduce the spread of drug-resistant organisms) It was noted that EBP signage was posted
on Resident #15's room door and a Personal Protective Equipment (PPE) cart was available in the hallway
outside the room.
Review of Resident #15's clinical record revealed an active provider order requiring EBP for
PEG?tube?related care every shift.
4. On 01/13/2026 at 9:30 AM, Staff L, Certified Nursing Assistant (CNA) and Staff M, CNA were observed
providing perineal care and indwelling urinary catheter care to Resident #17. Neither CNA performed hand
hygiene before beginning care, between perineal care and catheter care, or after completing care. Both
CNAs performed perineal care and catheter care using the same pair of gloves without
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
106051
If continuation sheet
Page 38 of 44
Printed: 05/28/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
106051
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
01/19/2026
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Coral Bay at Pensacola, LLC
600 W Gregory St
Pensacola, FL 32502
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0880
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Some
removing them or performing hand hygiene between contaminated and clean tasks. After completing care,
both CNAs were observed moving between residents without performing hand hygiene after glove removal.
An Enhanced Barrier Precautions sign was visible on Resident #17's door. A review of the resident's orders
confirmed EBP related to catheter care, and the Treatment Administration Record showed EBP
documented every shift.
5. On 01/13/2026 at 9:45 AM, Staff L and Staff M were observed providing perineal care and indwelling
urinary catheter care on Resident #144. Neither CNA performed hand hygiene before beginning care,
between perineal and catheter care, or after completing care. Both CNAs used the same pair of gloves
throughout the care tasks without removing them or performing hand hygiene between contaminated and
clean procedures. Employee M was also observed using the same pair of contaminated gloves to open
Resident #144's closet and retrieve clean clothing. An Enhanced Barrier Precautions sign was visible on
Resident #144's door.
A review of the Resident #144's care plan confirmed EBP requirements related to catheter care.
An interview was conducted following the observations of Resident #17's and Resident #144's perineal and
catheter care. Staff L and Staff M both stated handwashing was not required when wearing gloves. Both
CNAs also stated they did not know what Enhanced Barrier Precautions were and incorrectly reported that
EBP is the cream used on the bottom after pericare.
A review of the facility's policy titled Handwashing/Hand Hygiene, dated August 2019, revealed that the
policy states that all personnel must receive ongoing training on hand hygiene, and that staff are required to
follow all established handwashing and hand hygiene procedures. The policy further states that hand
hygiene supplies, including soap, sinks, towels, and alcohol?based hand rubs, must be easily accessible to
staff at all times.
The policy outlines the circumstances in which alcohol?based hand rub or soap and water must be used.
According to the policy, hand hygiene is required before and after shifts, before and after direct resident
contact, before handling clean or soiled dressings, when moving from contaminated to clean body sites,
after contact with intact skin, blood, body fluids, contaminated equipment, or resident surroundings, and
after removing gloves.
Additional provisions in the policy specify that hand hygiene must occur after removing personal protective
equipment, and that the use of gloves does not replace the need for hand hygiene. The policy states that
disposable gloves are required for aseptic procedures, anticipated exposure to body fluids, and when
providing care under contact precautions.
The section of the policy addressing glove application and removal instructs staff to perform hand hygiene
before applying gloves, to remove gloves using proper technique to avoid contamination, and to perform
hand hygiene immediately after glove removal. (Photographic evidence obtained)
Interviews with Staff DD, CNA, Staff EE, CNA and Staff W, LPN were conducted on 01/14/2026 at 4:35 PM.
Staff DD stated they had been employed at the facility since July 2025. Staff DD stated that Enhanced
Barrier Precautions (EBP) meant wearing gloves, gown, and mask in rooms that have an EBP sign posted.
Staff EE stated they had been employed at the facility for approximately 4 months. Staff EE stated that EBP
involved wearing gloves and a gown when taking care of catheters. Staff W stated
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
106051
If continuation sheet
Page 39 of 44
Printed: 05/28/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
106051
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
01/19/2026
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Coral Bay at Pensacola, LLC
600 W Gregory St
Pensacola, FL 32502
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0880
Level of Harm - Minimal harm
or potential for actual harm
they had been employed at the facility for approximately 5 years. Staff W stated that all rooms with EBP
signage should have a cart outside the door, and that staff should be wearing PPE when doing personal
care or wound care.
Review of Catheter Care Policy
Residents Affected - Some
A review of the facility's policy titled Catheter Care, Urinary, dated September 2014, revealed that the policy
instructs staff to use standard precautions and to maintain clean technique when handling the catheter or
drainage system. (Photographic evidence obtained).
The procedural steps outlined in the Perineal Care policy (dated February 2018) direct staff to prepare
supplies and wash their hands before beginning care, position the resident appropriately and provide
privacy, and perform perineal care with soap and water. The policy instructs staff to clean the catheter from
the insertion site outward, secure the catheter, check drainage, ensure the resident's comfort, clean
equipment after use, and wash their hands again upon completion of the procedure. (Photographic
evidence obtained)
An interview was conducted on 01/16/2026 at 8:24 AM with the facility's Infection Prevention Nurse. When
asked to describe the facility's hand hygiene education, the nurse reported that staff are taught standard
handwashing steps, but she was unable to provide specific details regarding the content or method of
instruction. She stated that hand hygiene audits are conducted and that a log is maintained.
Regarding Enhanced Barrier Precautions (EBP), the nurse reported that EBP education is provided during
staff orientation and includes instruction related to catheter care, wound care, colostomy care, and dressing
changes. When asked about supply availability, the nurse stated that supplies are kept at the door for
residents requiring EBP, and that each hallway has one EBP cart, with unit staff responsible for stocking the
carts
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
106051
If continuation sheet
Page 40 of 44
Printed: 05/28/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
106051
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
01/19/2026
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Coral Bay at Pensacola, LLC
600 W Gregory St
Pensacola, FL 32502
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0908
Keep all essential equipment working safely.
Level of Harm - Immediate
jeopardy to resident health or
safety
Based on observations, record reviews, and interviews, the facility failed to provide a safe living
environment for all residents by failing to maintain the Automatic Fire Sprinkler System (AFSS). This can
result in the system not activating as designed and has the potential to affect all 187 residents.Additionally,
the facility failed to ensure the environment remained free of potential hazards for 1 of 1 resident reviewed
for accidents (Resident #160).The findings included:A tour of the facility was conducted on 1/12/2026 by
the Life Safety surveyor at 12:00 PM. During this tour, the surveyor noted the automatic fire sprinkler
system (AFSS) and fire pump were red tagged and had been since 5/5/2025, indicating that the fire
suppression system would not function as expected in the event of a fire. As of this annual survey, the
facility failed to make the repairs to the automatic fire sprinkler system. Additionally, there were two
subsequent red tags on each system, dated from August 2025 and November 2025.An interview was
conducted with the facility Maintenance Director on 01/12/2026 concurrent with the above observations.
The Maintenance Director confirmed he was aware of the tags on the systems and stated he had
requested repairs from the facility ownership but the repairs had not been completed.An interview was
conducted with the facility Administrator on 01/12/2026 about what interim safety measures were put in
place to ensure the safety of the residents while the sprinkler system and fire pump were red tagged. The
Administrator confirmed she was aware the red tags were present since May 2025. The Administrator
stated they did not receive confirming documentation from the local fire marshal until October 2025
confirming the problem. The Administrator was unable to provide reason for repair delay aside from emails
from various vendors showing that additional opinions were sought. An interview was conducted with the
local Fire Marshal on 01/13/2026. He stated he was aware of the red tags on the sprinkler and fire pump
systems and that he was under the understanding that the facility was under contract with an engineer for
the repairs to be completed. A secondary interview was conducted with the facility Administrator on
01/13/2026 at 10:00 AM. The Administrator was unable to provide interim fire safety plan measures. The
Administrator was also unable to provide training to staff regarding fire and evacuation protocols.An
interview was conducted with the local Fire Inspector on 01/14/2026. He stated his staff failed to note the
red tags in their report written in August 2025. He further stated he was under the understanding that the
facility had the system repaired in October 2025.2. During an interview with Resident #160 at approximately
11:23 AM, the resident reported that her cell phone caught fire while it was charging on the window sill on
12/24/2025 at approximately 11:15 PM. She stated the fire alarms were sounding, and she observed the
phone actively in flames. The resident extinguished the fire herself using her shoe. She reported that the
fire department responded, checked the electrical outlets, and maintenance scraped melted plastic from
the window area the next day (Photographic evidence obtained) The windowsill in Resident #160's room
was noted to have residual smoke damage and burned plastic consistent with the resident's report of a
phone fire on 12/24/2025. Burn marks and soot residue were also visible on the window blinds and window.
A staff member provided an account of the fire event that occurred on 12/24/2025. Employee Y, Licensed
Practical Nurse (LPN), reported that while staff were walking past Resident #160's room, they observed
smoke coming from the doorway. When staff opened the door, the room's smoke detector was activated,
but the building fire alarm did not activate. Staff observed a cell phone on the window sill actively on fire
while plugged in and charging. The resident extinguished the fire using her shoe. Two residents were
evacuated to the dining room for safety. Following the incident, staff reported eye irritation due to smoke
exposure. Both residents were assessed and found safe, with no injuries documented.During an interview
on 01/18/2026 at 1:43 PM, the Maintenance Director was asked to describe the events of 12/24/2025
Residents Affected - Many
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
106051
If continuation sheet
Page 41 of 44
Printed: 05/28/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
106051
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
01/19/2026
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Coral Bay at Pensacola, LLC
600 W Gregory St
Pensacola, FL 32502
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0908
Level of Harm - Immediate
jeopardy to resident health or
safety
Residents Affected - Many
regarding the fire in Resident #160's room. He stated that Resident #160's cell phone was plugged into the
wall and charging on the window sill. He reported that smoke from the phone activated the room smoke
alarms. He stated that there was no fire. He confirmed that the sprinklers did not activate. The Maintenance
Director stated that the fire department did not respond to the incident. He reported that, after the event, he
checked electrical outlets in all rooms and traced the circuits to the breakers, stating that everything was
good. No further follow up was made. The Administrator, who was present during the interview, stated that
the fire department did respond. The Administrator acknowledged that the incident was not reported to the
state agency, despite reporting requirements. The Administrator and Maintenance Director confirmed there
was no 2nd?floor corridor evacuation conducted and only two residents were moved from the immediate
area.On 01/19/2026, the facility submitted an acceptable Immediate Jeopardy removal plan which included
the following measures:The Administrator immediately increased monitoring of the full facility by initiating a
Fire Watch on 1/12/26 at 11:00am continuously 24 hours a day, 7 days a week. All residents in the facility
were monitored for resident safety, and there was no adverse outcome to any residents in the building.The
Administrator verbally notified the state agency of the Fire Watch on 1/12/26 at 11:00am. The Area Office
emailed the Facility on 1/14/26 at 1:20pm regarding the need to notify the Office of Plans and
Constructions. The Administrator notified the Office of Plans and Constructions on 1/14/25 at 1:58pm. The
survey staff was verbally notified of the Fire Watch on 1/12/26.The 24-hour Fire Watch staff assigned were
educated by the facility Director of Nursing and Administrator on role and their responsibilities with a written
policy. All staff who worked on January 12, January 13, and January 14 were educated. To date, a total of
216 of 227 staff members were in-serviced. All remaining 11 staff will not be allowed to start their shifts until
completion of their education. Education included that this role removes them from any other assignment,
provides facility-wide coverage and monitoring resident units every hour with an accountability log.The
Director of Nursing/designee re-educated Fire Watch staff on the use of a fire extinguisher and emergency
response initiated on 1/12/26.The Maintenance Supervisor/Designee has overseen and reviewed the
documentation of the Fire Watch checks daily initiated on 1/12/26 and 1/13/26.The Director of
Nursing/designee educated all staff on fire watch procedures, their individual roles and responsibilities, use
of fire extinguisher and emergency response for resident safety, initiated on 1/12/26. 216 of 227 employees
(including contracted employees) have been educated. All remaining 11 staff will not be allowed to start
their shifts until completion of their education. On 1/12/26 the Facility engaged and signed a contract with
the Vendor to replace the sprinkler heads with an anticipated replacement within 30 days.The Facility
confirmed the Fire Protection Service company will be inspecting and remediating the Fire Pump including
the valve(s) and conduct effective functional testing post-remediation to verify it is operating at 100% on the
week of 1/12/26.The Life Safety Consultant re-educated the Maintenance Supervisor and Administrator on
Fire Incident Reporting and Systems Failure Fire Incident Reporting Requirement for Agency for Health
Care Administration- Florida and Regulatory requirement K353 and K354 initiated on 1/12/26.On 1/13/26
smoking materials were verified as removed from all 30 residents who were care planned to safely maintain
their smoking materials independently. Residents were educated by the facility Risk Manager at 1:24pm.
Family members and visitors were notified via robocall on 1/15/26 at 8:00am and 3:00pm that the facility is
currently on a Fire Watch with signage posted 1/14/26 at 3:10pm. Communications included that materials
were being removed for the safety of all residents. Care plans were updated for the 30 residents that were
assessed to safely hold their smoking materials.Verification of the facility's removal plan was conducted by
the survey staff on 02/02/2026 and 02/03/2026.The surveyors
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
106051
If continuation sheet
Page 42 of 44
Printed: 05/28/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
106051
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
01/19/2026
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Coral Bay at Pensacola, LLC
600 W Gregory St
Pensacola, FL 32502
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0908
Level of Harm - Immediate
jeopardy to resident health or
safety
Residents Affected - Many
FORM CMS-2567 (02/99)
Previous Versions Obsolete
observed fire watches with 2 staff members on 02/02/26.The surveyors interviewed 10 staff members
(including the Administrator and Maintenance Director) and 4 residents regarding the fire watches and
removal of smoking materials. The surveyors verified signage was present throughout the facility regarding
the fire watches. The surveyors verified education provided to staff from 01/12/26 to 01/14/26 regarding fire
watch roles/responsibilities and policies, fire extinguishers, and emergency response. Fire Drills were
conducted on 01/21/26, 01/28/26, and 01/29/26 (one on each shift).The surveyors verified the robocalls
that took place on 01/15/26 and 01/18/26 regarding fire watch and smoking policies.The surveyors
confirmed communication between the facility and the Fire Protection Service company, the Fire Safety and
Protection company, the sprinkler vendor company, and the local Fire Marshal.During the survey, the
survey staff verified the implementation of the facility's immediate actions to remove the Immediate
Jeopardy.
Event ID:
Facility ID:
106051
If continuation sheet
Page 43 of 44
Printed: 05/28/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
106051
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
01/19/2026
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Coral Bay at Pensacola, LLC
600 W Gregory St
Pensacola, FL 32502
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0921
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and
the public.
Based on observation, interview, and policy review, the facility failed to ensure oxygen cylinders were stored
in a safe and secure manner in 1 of 4 designated oxygen storage rooms (3rd floor oxygen storage room).
This had the potential to cause fire and hazardous conditions for all 187 residents at the facility.The findings
include:On 1/15/2026 at approximately 8:45 AM, an observation was conducted of the 3rd floor oxygen
storage room, which revealed one E size oxygen cylinder (a standard, portable high-pressure gas container
commonly used in medical settings, particularly for transporting patients, providing emergency backup) was
not properly secured within a rack but rather a free standing cylinder at the entrance of the storage room in
front of the rack. (Photographic evidence obtained)On 1/15/2026 at approximately 9:25 AM, an interview
was conducted with Staff P, the Unit Manager (UM). Staff P confirmed oxygen cylinders were to be stored in
racks and the empty oxygen cylinders were stored in a separate rack from the full cylinders.Review of the
facility's policy titled, Oxygen Safety, undated, revealed the following, Storage shall be planned so that
cylinders can be used in the order in which they are received from the supplier. Empty cylinders shall be
segregated from full cylinders. Empty cylinders will be marked to avoid confusion. Cylinders will be properly
chained or supported in racks or other fastenings (i.e. sturdy portable carts, approved stands) to secure all
cylinders from falling, whether connected, unconnected, full, or empty. (Photographic evidence obtained)
Event ID:
Facility ID:
106051
If continuation sheet
Page 44 of 44