Health inspection·October 5, 2023

F 0645 PASARR screening for Mental disorders or Intellectual Disabilities Level of Harm - Minimal harm or potential for actual harm **NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on resident record review, staff interview, and facility policy review, the facility failed to refer a resident with a diagnosis of Dementia and a serious mental disorder for a PASRR (pre-admission screening and resident review) Level II evaluation for 1 of 2 sampled residents reviewed for PASRR. (Resident #16) Residents Affected - Few The findings include: A review of the PASRR form for Resident #16 (dated 03/17/2021) noted an identified diagnosis of Anxiety Disorder and a primary diagnosis of Dementia. Per the PASRR form, the combination of a Serious Mental Illness (SMI) diagnosis and Dementia or neurocognitive disorder would trigger the requirement for the resident to receive a PASRR Level II evaluation. A review of the admission diagnosis in the medical record (dated 03/15/2021) noted diagnoses of Dementia, Depression, and Anxiety. On 10/21/2021, a diagnosis of Dementia with psychosis was added to Resident #16's list of diagnoses. A review of the Care Plan for Resident #16 revealed the resident was care planned for antipsychotic and antidepressant therapy for a diagnosis of Dementia with psychosis. A review of the medication administration record revealed Resident #16 was receiving the following psychotropic medications: Mirtazapine, Namenda, Sertraline, Oxcarbazepine, Donepezil, and Quetiapine Fumarate, for diagnoses of Dementia with psychosis, Depression, and Anxiety. A review of the annual Minimum Data Set (MDS) dated [DATE] revealed that section A did not acknowledge the submission of a PASRR Level II and Section I included active diagnoses of Dementia, Anxiety Disorder, Depression, and Psychotic Disorder. A review of the complete medical record could not locate a Level II PASRR for Resident #16. On 10/03/2023 at approximately 4:40pm, the Director of Nursing (DON) was asked about the PASRR process, and she explained that all residents should come with a PASRR prior to admission. The DON was advised that a Level II PASRR could not be located for Resident #16. After reviewing Resident #16's PASRR, the DON acknowledged that a Level II PASRR was not done but should have been based on Resident #16's admission diagnoses, further stating the form was filled out incorrectly by a previous DON. A review of the policy titled, admission of Resident to SNU, stated in item #5, The LPN or RN will complete admission paperwork to include PASRR and establish a medical record for the new resident. A review of the policy titled, Antipsychotic Medication Use, stated in item #5, The interdisciplinary team will complete PASRR screening (preadmission screening for mentally ill and intellectually Page 1 of 7 106055 106055 10/05/2023 Northwest Florida Community Hospital (Snu) 1360 Brickyard Rd Chipley, FL 32428

F 0645 disabled individuals), if appropriate. Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few 106055 Page 2 of 7 106055 10/05/2023 Northwest Florida Community Hospital (Snu) 1360 Brickyard Rd Chipley, FL 32428

F 0740 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few Ensure each resident must receive and the facility must provide necessary behavioral health care and services. **NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews and record review the facility failed to provide behavior health services to maintain the highest practicable physical, mental and psychosocial well being for 1 of 2 residents reviewed for behavior services. (Resident #8) The findings include: On [DATE] at 1:18 PM, an observation was made of the Resident #8 in her room. The resident appeared depressed and withdrawn. The resident would answer questions with a simple yes or no. The resident would not make open conversation. On [DATE] at 9:35 AM, an observation was made of Resident #8 in the dining area. The resident was sitting in a chair with her eyes closed. The resident responded to verbal stimuli with simple yes or no answers. The resident was asked if she was happy. The resident indicated no. The resident indicated she feels alone. On [DATE], a record review was conducted for Resident #8. The records indicated the resident was on Lexapro 10mg PO once a day when admitted to facility. The admitting diagnoses did not list depression as a diagnosis. A Pharmacy Consult Report dated [DATE] indicated the resident's family requested an increase in antidepressants due to the resident's depression becoming more severe and the resident being more withdrawn. The report indicated the resident has been on Lexapro 10mg qd since [DATE] with no improvement. There is no evidence in the record of the facility contacting the psychiatrist to report the family's concern and request. A review of the psychiatric notes indicated the resident has a history of depression. A neuropsychological evaluation on [DATE] indicated the resident suffered a decline in April of 2021 following the death of her son, becoming socially withdrawn. Additionally, a review of the care plan indicated the resident was not care planned for depression or possible side effects of antidepressant medication being prescribed. A review of the psychiatric note from [DATE] indicated the resident's depression was stable. The neuropsychological evaluation on [DATE] indicates the resident suffered a decline in [DATE] following the death of her son. She also became socially withdrawn. On [DATE] at 1:36 PM, an interview was conducted with the resident's daughter and Power of Attorney (POA) regarding resident's psychiatric care and history. The daughter indicated the resident was abused by a former husband physically and emotionally. Her two sons were also physically abused by the husband. The daughter indicated her mother has a history of seasonal depression due to the abuse from the former husband. She indicated her mother's depression worsened after the death of her oldest brother in 2021. The daughter indicated her mother and the deceased brother had a strange relationship. She indicated her mother was placed on Lexapro by her Primary Care Physician (PCP) while she was living with her daughter in [DATE]. The daughter indicated her mother has never been had visual or auditory hallucinations. She also indicated her mother has never been diagnosed with psychosis or any other psychiatric disorders other than depression. \On [DATE] at 2:13 PM, an interview was conducted with the Assistant Director of Nursing (ADON) regarding the resident's family's request to increase the antidepressant dosage and observations of increased depression and withdrawal. The ADON was asked if the psychiatrist was notified following the 106055 Page 3 of 7 106055 10/05/2023 Northwest Florida Community Hospital (Snu) 1360 Brickyard Rd Chipley, FL 32428

F 0740 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few family's request and multiple observations of the resident's depression worsening. She indicated no, the psychiatrist was not notified because she knew the psychiatrist would be visiting soon. On [DATE] at 2:35 PM, an interview with the Director of Nursing (DON) was conducted regarding the resident not being care planned for depression. The DON acknowledged the resident does take an antidepressant for depressed mood. She also acknowledged the resident is seen by psychiatry. She indicated the resident should be care planned for depression/mood. She indicated she was not sure why the diagnosis was overlooked. She also indicated the resident should be care planned for possible side effects of the antidepressant. 106055 Page 4 of 7 106055 10/05/2023 Northwest Florida Community Hospital (Snu) 1360 Brickyard Rd Chipley, FL 32428

F 0842 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Based on interviews and record review, the facility failed to maintain medical records by not including psychiatric visit records and psychiatric progress notes within the medical record for 2 of 2 residents reviewed. (Residents #8 and #12) The findings include: Resident #8 On 10/03/23 at 2:20 PM, a binder titled Psych Progress Notes was reviewed. The binder contained psychiatric notes for multiple residents. A note from a psychiatric visit on 1/26/23 was found for Resident #8 and was signed by the psychiatrist. The note indicated the resident was found to be currently stable with her depression. He reported the resident was sleeping well and eating well with no side effects from medication. He describes the resident's feelings of depressed mood as frequent, excessive worry is frequent, hopelessness is frequent. He also describes feelings of paranoia and racing thoughts as frequent. On 10/04/23 at 10:05 AM, an interview was conducted with the Director of Nursing (DON) and the Assistant Director of Nursing (ADON) regarding psychiatric notes not being part of the medical chart. The DON and ADON were asked for further and more recent psychiatric notes and have been unable to provide them. The ADON indicated the psychiatrist comes to visit and then has notes dictated later. The ADON indicated it can be months before the notes are received. The ADON was asked why the psychiatric notes are not kept in the medical record. She indicated they have always been kept in a separate binder in her office. On 10/05/23 at 11:03 AM, a phone interview conference call was conducted with the psychiatrist regarding Resident #8. The physician was made aware of the resident's diagnoses listed from his visits on 5/18/23 and 7/13/23. The diagnoses are schizophrenia, unspecified, unspecified dementia, unspecified severity, with psychotic disturbances, unspecified mood (affective) disorder, major depressive disorder, recurrent severe without (w/o) psychosis. The physician was informed during the call that the resident was on Lexapro when she was admitted to facility with a history of depression. The physician indicated at the beginning of the call that he was familiar with the resident. The physician asked questions throughout the call as to what medications the resident was currently taking and what diagnoses were listed in medical record. The physician indicated perhaps a nurse told him during rounds that the resident was schizophrenic. He indicated he is not sure why he diagnosed the resident with schizophrenia and other psychotic disorders. The physician indicated he thought it was in the medical record. The physician indicated he is not sure why his psychiatric notes do not make their way to the resident's medical record. The physician indicated during the Covid 19 outbreak that he was aware the process was broken getting his psychiatric notes into the medical records. The surveyor asked the physician why his notes state on the last page Note has not been signed. He indicated his notes may not be completed if there is not an electronic signature. He indicated his office is responsible for making sure his notes are given to the facility. On 10/05/23, a review of the facility's Psychiatric Service Agreement, dated August 4, 2011 was conducted. The agreement does not address the psychiatric provider providing records to the facility. Resident #12 106055 Page 5 of 7 106055 10/05/2023 Northwest Florida Community Hospital (Snu) 1360 Brickyard Rd Chipley, FL 32428

F 0842 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few On 10/02/2023 a review of Resident #12's medical record was performed which revealed diagnoses of Parkinson's Disease, Hypertension, Gastro-Esophageal Reflux Disease, Anxiety Disorder, Depressive Disorder, Squamous Cell Carcinoma, and Macular Degeneration (all dated 12/16/22). The record failed to contain the psychiatric progress notes. On 10/03/2023 at approximately 4:00 PM, an interview was conducted with the DON, who was asked to assist in locating the missing psychiatric progress notes from the medical record. The DON explained the notes were not in the record and described difficulties in obtaining these notes from the psychiatrist. A further explanation was provided of the ADON notifying the psychiatrist and his office staff on 10/02/2023 that the facility was undergoing a current survey, and surveyors were requesting resident medical records from psychiatric consult visits. The DON confirmed the psychiatrist's office sent a large number of progress notes via fax today and they are in the process of separating/sorting them and would provide them to the surveyor in the morning. On 10/04/2023, the psychiatric progress notes for Resident #12 were provided and a review was performed of the notes dated 01/26/2023, 05/18/2023, and 07/13/2023. A review of the visit dated 01/26/2023 did not include a diagnosis or a physician signature. A review of the visit dated 05/18/2023 did not contain a physician signature, however it listed diagnoses of Schizophrenia and Dementia with psychotic disturbance. A review of the visit dated 07/13/2023 did not contain a physician signature, but did list diagnoses of Schizophrenia, Dementia with psychotic disturbance, and generalized anxiety disorder. (Photographic evidence obtained) A thorough review of resident #12's complete medical record showed no supporting evidence that the diagnosis of Schizophrenia was identified nor readily available in the medical record prior to this review. On 10/04/2023 at approximately 6:00 PM, an interview was conducted with the DON and ADON, who were asked if Resident #12 had a diagnosis of Schizophrenia, both answered no, they were not aware. They confirmed that Resident #12's medical record did not contain any documentation to support that care staff, including the primary care doctor, was aware of this new diagnosis. On 10/05/2023 at approximately 11:15 AM, a telephone interview was conducted with the psychiatrist, who confirmed familiarity with Resident #12. The psychiatrist was made aware of the surveyor findings, discrepancies within the records, and care staff reports. The psychiatrist was asked to confirm the accuracy of documenting a new Schizophrenia diagnosis for Resident #12, as it is reflected in the progress note dated 05/18/2023 and again on 07/13/2023. The psychiatrist stated that the information likely came from within the medical record. He stated he probably reviewed the list then added it or it came from nursing staff reporting symptoms or behaviors. The psychiatrist was asked to describe his process for comprehensively assessing Resident #12 which led to concluding a new diagnosis of Schizophrenia. He stated that he would have to look at the medical record to ensure this diagnosis is correct, and that his notes may not be inclusive enough. The psychiatrist was then asked how he ensures that care staff have accurate and sufficient information to respond to the changing status and needs of the residents. He replied, obviously that is something we need to work on. On 10/05/2023 at approximately 12:30 PM an interview was conducted with Employee D, a Registered Nurse, who explained she rounds with the psychiatrist and provides compiled information obtained from care staff and resident behavior records. She provided retained information from those rounds and stated that she never reported any behaviors for Resident #12. (Photographic evidence obtained) Employee D confirmed that the medical record did not contain psychiatric progress notes from the psychiatrist's consults prior to now and that she was unaware of Resident #12 having a diagnosis of Schizophrenia. 106055 Page 6 of 7 106055 10/05/2023 Northwest Florida Community Hospital (Snu) 1360 Brickyard Rd Chipley, FL 32428

F 0842 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few A review of the facility provided Bylaws for the Medical Staff updated on December 2012 states on page 6 of 73 Section 3.5, d. Preparing and completing in timely fashion medical records for all the patients, to whom the member provides care at the hospital. An interview with the DON on 10/05/2023 at approximately 11:25 AM confirmed that there were no other policies or procedures that outlined the process/procedure for maintaining a complete medical record. 106055 Page 7 of 7