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Inspection visit

Health inspection

THE PRESERVECMS #1061373 citations on this visit
3 citations recorded

Inspector’s narrative

What the inspector wrote

This survey cited 3 deficiencies. The full statement and the facility’s plan of correction follow, verbatim from the federal record.

F 0684 Provide appropriate treatment and care according to orders, resident’s preferences and goals. Level of Harm - Minimal harm or potential for actual harm Based on observation, interviews, record review, and facility policy review, the facility failed to accurately transcribe medication orders upon admission for 1 (Resident #118) of 6 residents reviewed for physicians orders. Residents Affected - Few The findings included: Review of the facility policy titled admission Orders dated 5/2022, revealed specification: 1) The facility will receive a medication list/reconciliation and required documentation prior to/or upon arrival of the resident to the facility. 2) A licensed nurse will review the medication reconciliation with the designated Primary Physician and /or Practitioner via telephone or verbally via face-to-face encounter. 3) The licensed nurse will document all correspondence and new orders in the Electronic Health Record (EHR). 4) The licensed nurse will transcribe all physician and/or practitioner's orders in the EHR. Review of Resident #118 clinical record revealed an admission date of 11/9/23 from an Assisted Living Facility (ALF). Diagnoses included malignant lung cancer, metastasis (spread to) bone and liver. Resident #118 was receiving hospice services. The admitting Physician's orders from the ALF dated 11/7/23 included to administer oxycodone 10 milligrams (mg) routinely every 4 hours for pain. On 11/13/23 at 9:20 a.m., in an interview Resident #118 said her pain medications were messed up over the weekend on admission. She said she did not receive the oxycodone 10 mg routinely every four hours. A review of Resident #118 Medication Administration Record (MAR) for November 2023 noted a physician's order for oxycodone 5 mg give two tablets (10 mg) by mouth every 4 hours as needed for pain. The MAR did not list the oxycodone 10 mg every four hours noted in the admitting orders. On 11/15/23 at 10:50 a.m., in an interview the hospice nurse said the admitting orders were transcribed incorrectly upon admission to the skilled nursing facility. She said Resident #118 should have been given oxycodone 10 mg every four hours around the clock, and not as needed. (continued on next page) Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation. LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER REPRESENTATIVE'S SIGNATURE TITLE (X6) DATE FORM CMS-2567 (02/99) Previous Versions Obsolete Facility ID: If continuation sheet Page 1 of 5 Event ID: 106137 Printed: 05/28/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 106137 B. Wing A. Building (X3) DATE SURVEY COMPLETED 11/16/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE The Preserve 14750 Hope Center Loop Fort Myers, FL 33912 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0684 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few FORM CMS-2567 (02/99) Previous Versions Obsolete On 11/15/23 at 11:45 a.m., the Interim Director of Nursing said Licensed Practical Nurse (LPN) Staff C was the admitting nurse and transcribed the physician order for oxycodone 10 mg every four hours incorrectly. On 11/15/23 at 2:20 p.m., in an interview LPN Staff C verified she transcribed the admitting orders on 11/9/23. She verified she misread the order for the oxycodone 10 mg. She said she entered the order to read oxycodone 10 mg every four hours as needed, instead of oxycodone 10 mg every four hours routinely. Event ID: Facility ID: 106137 If continuation sheet Page 2 of 5 Printed: 05/28/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 106137 B. Wing A. Building (X3) DATE SURVEY COMPLETED 11/16/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE The Preserve 14750 Hope Center Loop Fort Myers, FL 33912 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0697 Provide safe, appropriate pain management for a resident who requires such services. Level of Harm - Minimal harm or potential for actual harm Based on observation, interviews, record review, and facility policy review, the facility failed to accurately transcribe physician's admitting pain medication orders on admission, resulting in ineffective pain control for 1 (Resident #118) of 6 residents sampled for accuracy of physician's orders. Residents Affected - Few The findings included: Review of a facility policy titled admission Orders dated 5/2022 revealed specification: 1) The facility will receive a medication list/reconciliation and required documentation prior to/or upon arrival of the resident to the facility. 2) A licensed nurse will review the medication reconciliation with the designated Primary Physician and /or Practitioner via telephone or verbally via face-to-face encounter. 3) The licensed nurse will document all correspondence and new orders in the Electronic Health Record (EHR). 4) The licensed nurse will transcribe all physician and/or practitioner's orders in the EHR. On 11/13/2023 at 9:16 a.m., observed Resident #118 in bed. The resident's eyes were closed. The resident appeared restless, moving her head back and forth and repositioning herself constantly in the bed. The resident also had facial grimacing. On 11/13/23 at 9:20 a.m., in an interview Resident #118 said she was in pain. She said her pain medication was messed up this weekend when she was admitted to the facility. A review of Resident #118's MAR shows pain assessments with pain from levels 6 to 8 (out of 10) over the weekend. Review of Resident #118's clinical record revealed an admission date of 11/9/23 from an Assisted Living Facility. Resident #118 was receiving hospice services. Diagnoses included malignant neoplasm (abnormal growth) of lung, metastasis (spread to) bone and liver. The admitting Physician's orders from the ALF dated 11/7/23 included to administer oxycodone 10 milligrams (mg) routinely every 4 hours for pain. A review of Resident #118 Medication Administration Record (MAR) for November 2023 noted a physician's order for oxycodone 5 mg give two tablets (10 mg) by mouth every 4 hours as needed for pain. The MAR did not list the oxycodone 10 mg every four hours noted in the admitting orders. The MAR noted the resident's pain level was a 4 (on a zero to 10 scale) during the morning shift on 11/11/23, 11/12/23, 11/13/23 and 11/14/23. There was no documentation the resident received the oxycodone 10 mg routinely on these days. On 11/14/23 at 6:54 p.m., the MAR showed documentation the resident received oxycodone 5 mg one tablet for a pain level of 4. (continued on next page) FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 106137 If continuation sheet Page 3 of 5 Printed: 05/28/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 106137 B. Wing A. Building (X3) DATE SURVEY COMPLETED 11/16/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE The Preserve 14750 Hope Center Loop Fort Myers, FL 33912 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0697 Level of Harm - Minimal harm or potential for actual harm During an interview on 11/15/23 at 10:50 a.m. the hospice nurse reviewed and acknowledged the MAR report has oxycodone 10 mg every 4 hours as needed was incorrect. During an interview on 11/15/23 at 11:45 a.m., Interim DON acknowledged Resident #118's pain medication were transcribed into the MAR incorrectly by LPN Staff C. Residents Affected - Few During an interview on 11/15/23 at 2:20 p.m. LPN Staff C acknowledged she was the nurse that entered the admission orders for Resident #118. She reviewed the admission orders and acknowledged she transcribed them incorrectly. FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 106137 If continuation sheet Page 4 of 5 Printed: 05/28/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 106137 B. Wing A. Building (X3) DATE SURVEY COMPLETED 11/16/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE The Preserve 14750 Hope Center Loop Fort Myers, FL 33912 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0759 Ensure medication error rates are not 5 percent or greater. Level of Harm - Minimal harm or potential for actual harm Based on observations, record reviews, interviews, and facility policy review, the facility failed to ensure the medication error rate was less than 5%. This was evidenced by two medication errors out of 26 opportunities, resulting in a medication error rate of 7.69%. Residents Affected - Few The findings included: Review of facility policy 483.45 Pharmacy Services, Medication Errors, revision date 10/2023. Policy Interpretation and Implementation #6. Examples of Medication Failure to follow manufacturer instructions and/or accepted professional standards (e.g., failure to shake medication that is labeled shake well, crushing a medication on the do not crush list without an order) 1. On 11/15/23 at 9:28 a.m., Staff A Registered Nurse (RN) was observed preparing to give medications to Resident # 24, including Myrbetriq (used to treat overactive bladder). Staff A crushed all the medications, mixed them with chocolate pudding and gave them to the resident. The Myrbetriq label specified do not crush or chew. Swallow whole. On 11/15/23 at 9:31a.m., Staff A said she was not aware the card said do not crush/chew the Myrbetriq. She said she had not read that on the label. 2. On 11/15/23 at 8:52 a.m., Staff B (RN) was observed preparing to give medications to Resident #9, including Divaloprex (used to treat mood disorders). Staff B crushed all the medications, mixed them with applesauce and gave them to the resident. The Divaloprex label specified do not crush or chew. Swallow whole. On 11/15/23 at 8:58 a.m., Staff B said he was aware it was not supposed to be crushed, but she was on a mechanical soft diet. He said he was not aware if the doctor was advised of this. On 11/15/23 at 10:31 a.m., the Interim Nurse Consultant said if a medication needs to be crushed, it needs to be documented and physicians order was needed to go against the manufacturers guidelines. She agreed there was no order to crush the Myrbetriq for Resident #24 or to crush the Divaloprex for Resident #9. The Interim Nurse Consultant provided the Medications not to be crushed list which included Divaloprex and Myrbetriq as medications not to be crushed. FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 106137 If continuation sheet Page 5 of 5

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Citations

3 citations recorded*CMS

What do CMS severity letters mean?

Serious (G-L). Actual harm to a resident, or immediate jeopardy. Codes G through I indicate actual harm; J through L indicate immediate jeopardy to resident health or safety.

General (A-F). No actual harm found, or harm that is minimal. The facility must still submit a Plan of Correction. Most CMS citations land here.

Each letter combines severity with scope: how many residents the deficiency affected.

  • 0684GeneralS&S Dpotential for harm

    F684 - Quality of care

    Provide appropriate treatment and care according to orders, resident’s preferences and goals.

  • 0697GeneralS&S Dpotential for harm

    F697 - Pain Management

    Provide safe, appropriate pain management for a resident who requires such services.

  • 0759GeneralS&S Dpotential for harm

    F759 - Medication Errors

    Ensure medication error rates are not 5 percent or greater.

FAQ · About this visit

Common questions about this visit

What happened during the November 16, 2023 survey of THE PRESERVE?

This was a inspection survey of THE PRESERVE on November 16, 2023. The surveyor cited 3 deficiencies, recorded on the federal Form 2567 statement of deficiencies.

Were any deficiencies cited at THE PRESERVE on November 16, 2023?

Yes, 3 deficiencies were cited, each with a CMS Scope and Severity grade. The first was: "Provide appropriate treatment and care according to orders, resident’s preferences and goals."

What type of survey was this?

This was a inspection survey conducted by state surveyors under federal Centers for Medicare & Medicaid Services (CMS) oversight. Findings are published on CMS Care Compare.

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Data from CMS Care Compare public records. Dataset last refreshed . If you believe any information is inaccurate, report it here.