F 0684
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Level of Harm - Minimal harm
or potential for actual harm
Based on observation, interviews, record review, and facility policy review, the facility failed to accurately
transcribe medication orders upon admission for 1 (Resident #118) of 6 residents reviewed for physicians
orders.
Residents Affected - Few
The findings included:
Review of the facility policy titled admission Orders dated 5/2022, revealed specification:
1) The facility will receive a medication list/reconciliation and required documentation prior to/or upon arrival
of the resident to the facility.
2) A licensed nurse will review the medication reconciliation with the designated Primary Physician and /or
Practitioner via telephone or verbally via face-to-face encounter.
3) The licensed nurse will document all correspondence and new orders in the Electronic Health Record
(EHR).
4) The licensed nurse will transcribe all physician and/or practitioner's orders in the EHR.
Review of Resident #118 clinical record revealed an admission date of 11/9/23 from an Assisted Living
Facility (ALF). Diagnoses included malignant lung cancer, metastasis (spread to) bone and liver. Resident
#118 was receiving hospice services.
The admitting Physician's orders from the ALF dated 11/7/23 included to administer oxycodone 10
milligrams (mg) routinely every 4 hours for pain.
On 11/13/23 at 9:20 a.m., in an interview Resident #118 said her pain medications were messed up over
the weekend on admission. She said she did not receive the oxycodone 10 mg routinely every four hours.
A review of Resident #118 Medication Administration Record (MAR) for November 2023 noted a
physician's order for oxycodone 5 mg give two tablets (10 mg) by mouth every 4 hours as needed for pain.
The MAR did not list the oxycodone 10 mg every four hours noted in the admitting orders.
On 11/15/23 at 10:50 a.m., in an interview the hospice nurse said the admitting orders were transcribed
incorrectly upon admission to the skilled nursing facility. She said Resident #118 should have been given
oxycodone 10 mg every four hours around the clock, and not as needed.
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 5
Event ID:
106137
Printed: 05/28/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
106137
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
11/16/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
The Preserve
14750 Hope Center Loop
Fort Myers, FL 33912
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0684
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
FORM CMS-2567 (02/99)
Previous Versions Obsolete
On 11/15/23 at 11:45 a.m., the Interim Director of Nursing said Licensed Practical Nurse (LPN) Staff C was
the admitting nurse and transcribed the physician order for oxycodone 10 mg every four hours incorrectly.
On 11/15/23 at 2:20 p.m., in an interview LPN Staff C verified she transcribed the admitting orders on
11/9/23. She verified she misread the order for the oxycodone 10 mg. She said she entered the order to
read oxycodone 10 mg every four hours as needed, instead of oxycodone 10 mg every four hours routinely.
Event ID:
Facility ID:
106137
If continuation sheet
Page 2 of 5
Printed: 05/28/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
106137
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
11/16/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
The Preserve
14750 Hope Center Loop
Fort Myers, FL 33912
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0697
Provide safe, appropriate pain management for a resident who requires such services.
Level of Harm - Minimal harm
or potential for actual harm
Based on observation, interviews, record review, and facility policy review, the facility failed to accurately
transcribe physician's admitting pain medication orders on admission, resulting in ineffective pain control for
1 (Resident #118) of 6 residents sampled for accuracy of physician's orders.
Residents Affected - Few
The findings included:
Review of a facility policy titled admission Orders dated 5/2022 revealed specification:
1) The facility will receive a medication list/reconciliation and required documentation prior to/or upon arrival
of the resident to the facility.
2) A licensed nurse will review the medication reconciliation with the designated Primary Physician and /or
Practitioner via telephone or verbally via face-to-face encounter.
3) The licensed nurse will document all correspondence and new orders in the Electronic Health Record
(EHR).
4) The licensed nurse will transcribe all physician and/or practitioner's orders in the EHR.
On 11/13/2023 at 9:16 a.m., observed Resident #118 in bed. The resident's eyes were closed. The resident
appeared restless, moving her head back and forth and repositioning herself constantly in the bed. The
resident also had facial grimacing.
On 11/13/23 at 9:20 a.m., in an interview Resident #118 said she was in pain. She said her pain medication
was messed up this weekend when she was admitted to the facility.
A review of Resident #118's MAR shows pain assessments with pain from levels 6 to 8 (out of 10) over the
weekend.
Review of Resident #118's clinical record revealed an admission date of 11/9/23 from an Assisted Living
Facility. Resident #118 was receiving hospice services. Diagnoses included malignant neoplasm (abnormal
growth) of lung, metastasis (spread to) bone and liver.
The admitting Physician's orders from the ALF dated 11/7/23 included to administer oxycodone 10
milligrams (mg) routinely every 4 hours for pain.
A review of Resident #118 Medication Administration Record (MAR) for November 2023 noted a
physician's order for oxycodone 5 mg give two tablets (10 mg) by mouth every 4 hours as needed for pain.
The MAR did not list the oxycodone 10 mg every four hours noted in the admitting orders.
The MAR noted the resident's pain level was a 4 (on a zero to 10 scale) during the morning shift on
11/11/23, 11/12/23, 11/13/23 and 11/14/23. There was no documentation the resident received the
oxycodone 10 mg routinely on these days.
On 11/14/23 at 6:54 p.m., the MAR showed documentation the resident received oxycodone 5 mg one
tablet for a pain level of 4.
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
106137
If continuation sheet
Page 3 of 5
Printed: 05/28/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
106137
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
11/16/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
The Preserve
14750 Hope Center Loop
Fort Myers, FL 33912
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0697
Level of Harm - Minimal harm
or potential for actual harm
During an interview on 11/15/23 at 10:50 a.m. the hospice nurse reviewed and acknowledged the MAR
report has oxycodone 10 mg every 4 hours as needed was incorrect.
During an interview on 11/15/23 at 11:45 a.m., Interim DON acknowledged Resident #118's pain
medication were transcribed into the MAR incorrectly by LPN Staff C.
Residents Affected - Few
During an interview on 11/15/23 at 2:20 p.m. LPN Staff C acknowledged she was the nurse that entered the
admission orders for Resident #118. She reviewed the admission orders and acknowledged she
transcribed them incorrectly.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
106137
If continuation sheet
Page 4 of 5
Printed: 05/28/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
106137
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
11/16/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
The Preserve
14750 Hope Center Loop
Fort Myers, FL 33912
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0759
Ensure medication error rates are not 5 percent or greater.
Level of Harm - Minimal harm
or potential for actual harm
Based on observations, record reviews, interviews, and facility policy review, the facility failed to ensure the
medication error rate was less than 5%. This was evidenced by two medication errors out of 26
opportunities, resulting in a medication error rate of 7.69%.
Residents Affected - Few
The findings included:
Review of facility policy 483.45 Pharmacy Services, Medication Errors, revision date 10/2023. Policy
Interpretation and Implementation #6. Examples of Medication Failure to follow manufacturer instructions
and/or accepted professional standards (e.g., failure to shake medication that is labeled shake well,
crushing a medication on the do not crush list without an order)
1. On 11/15/23 at 9:28 a.m., Staff A Registered Nurse (RN) was observed preparing to give medications to
Resident # 24, including Myrbetriq (used to treat overactive bladder). Staff A crushed all the medications,
mixed them with chocolate pudding and gave them to the resident.
The Myrbetriq label specified do not crush or chew. Swallow whole.
On 11/15/23 at 9:31a.m., Staff A said she was not aware the card said do not crush/chew the Myrbetriq.
She said she had not read that on the label.
2. On 11/15/23 at 8:52 a.m., Staff B (RN) was observed preparing to give medications to Resident #9,
including Divaloprex (used to treat mood disorders). Staff B crushed all the medications, mixed them with
applesauce and gave them to the resident.
The Divaloprex label specified do not crush or chew. Swallow whole.
On 11/15/23 at 8:58 a.m., Staff B said he was aware it was not supposed to be crushed, but she was on a
mechanical soft diet. He said he was not aware if the doctor was advised of this.
On 11/15/23 at 10:31 a.m., the Interim Nurse Consultant said if a medication needs to be crushed, it needs
to be documented and physicians order was needed to go against the manufacturers guidelines. She
agreed there was no order to crush the Myrbetriq for Resident #24 or to crush the Divaloprex for Resident
#9. The Interim Nurse Consultant provided the Medications not to be crushed list which included Divaloprex
and Myrbetriq as medications not to be crushed.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
106137
If continuation sheet
Page 5 of 5