F 0689
Level of Harm - Minimal harm
or potential for actual harm
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to
prevent accidents.
Based on interview and record review the facility failed to send an escort with a resident for an outside
imaging appointment.
Residents Affected - Few
This applies to 1 of 3 residents (R1) reviewed for transportation and escort to medical appointments, in the
sample of 3.
The findings include:
R1 admitted to the facility with diagnoses including but not limited to chronic combined systolic and diastolic
heart failure, atherosclerotic heart disease of native coronary artery without angina pectoris, ischemic
cardiomyopathy, hypertensive heart disease with heart failure, nonrheumatic mitral (valve) insufficiency,
COPD (chronic obstructive pulmonary disease, type 2 diabetes mellitus with foot ulcer, abnormalities of gait
and mobility, unsteadiness on feet, and mild cognitive impairment of uncertain or unknown etiology, based
on the diagnosis/history report.
R1's elopement risk screening and evaluation dated December 13, 2024, showed a score of 8. The same
elopement risk screening showed that if the score was 10 or more the resident is at risk.
R1's progress notes dated January 16, 2025, at 2:05 PM, created by V4 (RN/Registered Nurse) showed,
Patient out to appointment via [ride-sharing service car]. Patient to obtain X-rays with Disc and return to
facility.
On January 22, 2025, at 1:05 PM, V8 (Ward clerk/transportation scheduler) stated that when a resident has
a scheduled outside appointment, their respective insurance company are called in advance to schedule for
the transportation. According to V8, it is the insurance company who determines what type of transportation
is needed by the resident based on the information regarding their mobility. V8 stated for Medicaid
residents, the insurance company would ask if the resident is ambulatory and can transfer, if so, the
insurance company would use a ride-sharing service car and if the resident used a wheelchair, the
insurance company would use either medical-vans or regular ambulance company to transport a resident.
V8 further stated that the insurance company would also ask if the resident will be traveling alone or with
companion. According to V8, for R1 she called the insurance company for the resident's transportation to
and from the appointment for January 16, 2025. Since R1 was ambulatory and could transfer
independently, the insurance company had a ride-sharing service car used to transport R1 to his
appointment on January 16, 2025. According to V8, she was asked by the insurance company if R1 was
traveling alone or with companion and she said, alone. V8 stated that R1,had been sent out to his other
appointments before using the ride-sharing service car without an escort and had come back without
concerns. No one from nursing told me that he needed someone to go with him
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 2
Event ID:
145029
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
145029
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
01/29/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Avantara Joliet
210 North Springfield Avenue
Joliet, IL 60435
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0689
to his appointment.
Level of Harm - Minimal harm
or potential for actual harm
On January 22, 2025, at 3:28 PM, V1 (Administrator) stated that on January 16, 2025, R1 went to his
imaging appointment using a ride-sharing service car without an escort. V1 stated that even though the
imaging office was just around the corner, close to the facility, the facility should have sent a staff with R1.
V1 also stated that when she learned that R1 did not come back to the facility in a reasonable time after his
appointment on January 16, 2025. All facility staff made sure that residents are accounted on each floor
and some staff went out of the facility to look for R1, including at the imaging office and the hospital ER
(Emergency Room) which was next door to the facility. V1 stated that the police, R1's family and physician
were notified. V1 stated R1 was found by V2 (Director of Nursing) and V3 (Assistant Director of Nursing)
sitting in the hospital ER (next door to the facility).
Residents Affected - Few
On January 22, 2025, at 4:16 PM, V2 (Director of Nursing) stated that R1 should have been sent out to his
appointment on January 16, 2025, with a staff escort due to his changing mental status. According to V2,
most of the time, R1 is with it and able to answer questions appropriately, but there are times that he gets
confused. V2 stated that she was off on January 16, 2025, when R1 went to his appointment using a
ride-sharing service car and she was not aware that the facility did not schedule a staff to accompany the
resident. V2 stated that on January 16, 2025, at around 4:50 PM, she received a text message from the
facility that R1 did not return to the facility after his imaging appointment. When she (V2) arrived at the
facility, the facility staff had already started looking for R1 in the building and surrounding areas and the
police had already been notified that R1 was missing. V2 also stated she (V2) and V3 (Assistant Director of
Nursing) took their respective cars and went to the hospital ER next to the facility and upon entering the
ER, she saw R1 sitting at the waiting area with his cane on his lap. V2 stated that R1 had no visible injury.
V2 stated that she asked, R1 where he had been and the resident responded, I do not know why the
ambulance brought me here.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
145029
If continuation sheet
Page 2 of 2