F 0689
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to
prevent accidents.
Level of Harm - Actual harm
Residents Affected - Few
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
observation, interview, and record review the facility failed to serve coffee at a temperature to prevent
burns. This failure resulted in R1 receiving a 12-inch, slough filled burn to her left thigh. This applies to 1 of
3 residents (R1) reviewed for safety in the sample of 3. This past compliance occurred from
12/1/2024-12/2/2024.
Findings include:
R1's admission Record (Face Sheet) showed she was admitted to the facility on [DATE] with diagnoses to
include but not limited to Parkinson's Disease (degenerative brain disorder leading to tremors and a loss of
motor function); tremors; depression; diabetes II; COPD (Chronic Obstructive Pulmonary Disorder,
progressive lung disease caused by damage to the lungs); and rheumatoid arthritis.
R1's 10/14/24 Quarterly Minimum Data Set (MDS) showed she was cognitively intact with a Brief Interview
for Mental Status (BIMS) score of 14 out of 15. The MDS showed she used a wheelchair for mobility. The
MDS showed R1 required setup or touching assistance for eating and partial/moderate assistance for oral
hygiene. The MDS showed she required substantial/maximal assistance to roll left and right in bed; and she
required substantial/maximal assistance to go from siting in bed to lying in bed. The MDS showed R1 does
not walk.
The facilities incident report from 12/1/24 showed, [R1] is an alert and oriented resident with a BIMS score
of 14 on an all-female behavioral health unit. On 12/1/24 [R1] was wheeling down the hall independently
per her baseline when she asked her friend to assist in moving her wheelchair. The friend complied and
handed [R1] her coffee with a lid attached to hold while she helped her. Once completed [R1] attempted to
hand the coffee back to her friend when she dropped the coffee onto her own left leg. The nursing staff on
duty assessed the resident with noted redness to the left leg. NP (Nurse Practitioner) was notified with new
treatment orders in place. POA notified of the incident and agrees with the current plan of care. [R1] was
assessed by wound care MD on 12/2. The investigation started immediately .
On 12/13/24 at 8:45 AM, R2 stated the councilors office on her locked behavioral unit had a single serving
pod-type coffee maker (hereinafter referred to single-serving coffee maker, SSCM). R2 stated, at around
3:30 PM on 12/1/24, she dispensed a cup of coffee by herself then exited the councilors office. R2 said, as
she exited the councilors office R1 was in her wheelchair and stuck against the wall. R2 said R1 requested
assistance, so she handed her coffee to R1 then moved R1 away from the wall. R2 said when R1 handed
the coffee back to her it spilled on R1. R2 said, .The coffee was fresh. I had just gotten it .The coffee is hot.
The stuff I get from the counselors is hot, which is why I
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 4
Event ID:
145142
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
145142
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
12/17/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Alden Debes Rehab & Hcc
550 South Mulford Avenue
Rockford, IL 61108
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0689
Level of Harm - Actual harm
Residents Affected - Few
like it. The stuff from the kitchen is like bath water. Oh yeah, the stuff from the counselors is hotter, which is
why I like it. [R1] yelled out when it spilled on her. After that, I just blanked out. I don't remember who came
by; I don't remember who assessed her .[R1] does shake a little (hand tremors) .
On 12/13/24 at 9:00 AM, R1 stated .I was stuck against the wall. I asked [R2] to help and I told her I would
hold her coffee and I asked her to push me to the dining room. I dropped the coffee, and it ran down my leg.
[R2] felt bad. When the coffee hit my leg, it hurt bad because it was hot and burned my leg .The coffee
came from the councilor's office; I don't drink coffee. After it spilled, I screamed .Now they can't get coffee
(referring to the SSCM removed from the unit) and they are going to get another coffee maker .I haven't
seen my leg since then. They change the dressing every day and the wound nurse checks it twice a week. I
still have some pain (in that leg). Right now, I would rate it (pain) at a 3 out of 10 .
On 12/13/24 at 10:23, V10 Wound Care Nurse began wound care on R1 with the assistance of V11 MDS
nurse. V10 removed the dressing to R1's left thigh exposing R1's wound. The wound was 12 to 14 inches in
length beginning at just below the left hip and wrapping behind her thigh to above the back of the knee. At
its widest point, the wound was 5 to 6 inches wide. R1's wound was nearly 100 percent yellow/white slough
(dead tissue) with the border of the wound being bright red. The wound bed appeared to more than
superficial and the slough tissue was below the top layer of skin. R1 was medicated for pain prior to the
start of wound care; however, during wound care R1 winced and gasped with pain, especially during the
cleaning of the wound.
On 12/13/24 at 10:45 AM, V10 said (with V2 Director of Nursing sitting in on interview), regarding R1's
wound, It was due to the hot coffee. V10 said, It's a third-degree burn .It started as redness, then blistered,
then opened .
R1's 12/2/24 and 12/9/24 Wound Care assessment completed by V12 Wound Care Physician showed,
Wound Related Diagnosis: Burn of third degree of left thigh . (All wound assessments were requested,
12/2/24 was the initial provider assessment.)
R1's 12/5/24 Wound Care assessment completed by V13 Wound Care Nurse Practitioner showed, Wound
related diagnosis: Burn of third degree of left thigh .
R1's 12/12/24 Wound Care Physician assessment (performed by V9 Wound Care Physician) showed,
Wound Related Diagnosis: Burn of third-degree of left thigh . V9's assessment showed the left thigh wound
was coded as T24.312A (a third-degree burn). The assessment showed, after debridement (removal of
dead tissue), the wound was 30 centimeters by 15 centimeters by 0.2 centimeters deep. Prior to
debridement the wound measured 30 centimeters by 15 centimeters by 0.1 centimeters deep.
The undated Mayo Clinic website titled Burns showed three levels of burns. The website showed the final
and most severe burn was a third-degree burn. The website showed a third-degree burn was a burn which
involves all of the layers of skin and sometimes the fat and muscle tissue under the skin .
On 12/13/24 at 9:17 AM, V5 Psychiatric Rehab Services Coordinator (PRSC, working on the locked
women's unit) stated she was working when R2 made her coffee. V5 stated she was assisting another
resident when R2 entered the office and made the coffee. V5 stated the SSCM was no longer in the office
and had been removed. V5 said R1 does not have any self-harm behaviors.
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
145142
If continuation sheet
Page 2 of 4
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
145142
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
12/17/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Alden Debes Rehab & Hcc
550 South Mulford Avenue
Rockford, IL 61108
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0689
On 12/13/24 at 9:50 AM, V5 stated she does not monitor the temperature of the SSCM.
Level of Harm - Actual harm
On 12/13/24 at 11:23 AM, V7 Dietary Manager stated the facility has temperature regulated coffee
machines in the kitchen which are used to fill carafes for the residents. V7 stated the kitchen's coffee
makers dispense coffee at 165 degrees Fahrenheit (F) which ends up being 160 F in the cup. V7 stated, We
check the coffee temperature. We check it every time it (coffee) goes out. We check the coffee temperature
to avoid burns. We send it out at 145-150 F. We use ice to cool it down and label the pots. Some residents
are on 'cool down' so their food and hot beverages must be at a lower temperatures, so we label the coffee
if it's 'cool down' which is 135F maximum. V7 said, As far as I know they are not allowed to have coffee pots
on the units and if they do, we don't monitor them. I was asked to get the coffee [temperatures] lower
because there have been burns at other facilities. I didn't lower temperatures on coffee pots on other units
because I didn't know about them. If coffee is hot, it can cause burns, which is part of the reason why we
are looking at new coffee machines [for the kitchen.] We were not monitoring the women's unit [SSCM].
Residents Affected - Few
On 12/13/24 at 11:18 AM, V6 Psychiatric Unit Manager stated, We don't have any process in place to
measure the coffee temperature (from the SSCM). We were not monitoring the coffee temperature. The
locked men's unit also had an [SSCM], but we removed that one also.
On 12/13/24 at 11:23 AM, V8 [NAME] was preparing coffee for the noon meal. V8 stated, I add ice to get
the coffee down to 145F. I have worked here for 11 years, and we have been checking coffee temperatures
for several years. The 145 F is for regular coffee, 'cool down' coffee is 135 F.
On 12/13/24 at 2:00 PM, V7 stated, I'm not sure where the 145-150 F [coffee temperature] came from. Not
able to find it [in a policy] it's just the temperature we always serve the regular coffee at as a safe
temperature. V7 then retrieved the At RISK Hot Food and Beverage Temperature Service policy (dated
5/2019). V7 stated, while referencing the section of the policy Water Temperature and Time Reference
Guide for third degree burn for Elderly; we might have gotten it [150 F maximum coffee temperature] from
this chart.
The facility's policy, At RISK Hot Food and Beverage Temperature Service policy (dated 5/2019) showed,
Food and beverages will be served at a temperature that is safe and palatable. Purpose: To reduce the risk
of injury. The policy showed liquids at 155 F can cause a third-degree burn in as little as one second and
140 F liquids can cause third degree burn in 3 seconds.
On 12/13/24 at 11:15 AM, V1 Administrator stated they were not able to locate the SSCM from the locked
women's unit. V1 and V7 Assistant Administrator found another SSCM, same brand, and dispensed coffee
from this SSCM unit into a Styrofoam cup. The coffee measured 174.2 F using a facility thermometer.
Approximately 2 minutes later, the coffee was 166 F.
On 12/13/24 at 11:42 AM, V9 Wound Care Physician said, The best answer right now is it's an unclassified
burn degree because I cannot see the whole wound. This wound will take about three months to heal. I see
coffee burns all the time; it is something they (the facility) should be aware of. She does have Parkinson's
which can affect her grip strength. V9 said, for normal people, a burn would occur at 160 F.
The Consumer Protection Safety Commission publication titled Avoiding Tap Water Scalds showed Most
adults will suffer third-degree burns if exposed to 150 degree water for two seconds .
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
145142
If continuation sheet
Page 3 of 4
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
145142
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
12/17/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Alden Debes Rehab & Hcc
550 South Mulford Avenue
Rockford, IL 61108
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0689
Prior to the survey date of 12/17/24, the facility had taken the following action to correct the noncompliance:
Level of Harm - Actual harm
1. On 12/1/24 V1 directed staff to cease the use of SSCM machines on both the men's and women's locked
units.
Residents Affected - Few
2. On 12/1/24 V1 developed a plan of correction.
3. On 12/124 training for staff regarding the safe administration of hot liquids and cool liquid program was
initiated.
4. On 12/2/24 R1 was assessed by the therapy department, for safe handling of hot liquids.
5. On 12/2/24 Quality Assurance audits for serving hot liquids in the dining room was initiated for both high
risk and low risk resident. The audits will be reviewed at the next scheduled QA Committee meeting.
6. On 12/2/24 an emergency resident council meeting was held and residents were educated on not
handing liquids to other residents as well as residents pushing other residents in wheelchairs.
7. New residents are assessed for mealtime safety and their ability to handle hot beverages.
8. The facility will maintain a current list of all residents requiring the cool liquid program.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
145142
If continuation sheet
Page 4 of 4