F 0745
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Level of Harm - Minimal harm
or potential for actual harm
Based on observation, interview, and record review the facility failed to ensure a physician ordered referral
to a specialist was initiated and facilitated for one resident (R1) of three residents reviewed for community
medical appointments.
Residents Affected - Few
The findings include:
On 5/30/25 at 9:45am R1 stated he was set up with an appointment for an Orthopedic appointment at a
medical center for his arthritis. R1 stated he couldn't go, and the Administrator told him he had to find his
own transportation as it was too far for the facility van to take him. R1 stated he did ask to be transferred to
another facility that would be closer to the medical center, however I'm still here.
Office Clinic Physician Note dated 3/1/24 indicates R1 was evaluated for bilateral hand issues. Note
indicates R1 has a history of a right thumb amputation due to an infection about 2 years ago. R1 reported
he is unable to take care of himself due to this impairment. Note indicates R1 questioned the possibility of a
transfer to create a thumb and inquired about this procedure as an option. Physical Exam indicates Exam
of right hand reveals significant contractures of the four remaining fingers of his right hand. (R1's) thumb
was amputated at the level of the MP (metacarpophalangeal) joint. The contractures of the fingers are not
passively correctable at this point. (R1) has some significant contractures on the left side as well.
Assessment/Plan indicates Physician had an extensive discussion with (R1) explaining that I do not think
there is much that can be done at this point regarding his finger contractures given their severity. (R1)
would like to have a referral to an academic hand specialist for consideration of great toe
transfer/pollicization. I explained to (R1) that I do not think he would be a good candidate for pollicization
given his age and overall health but nevertheless (R1) is interested in a referral. Per his request we will go
ahead and arrange that.
Physician Order Sheet dated 3/1/24 at 11:34am indicates: Referral Management to Orthopedic Surgery (at
a medical center), Multiple Finger Contractures; Possible great toe transfer/pollicization at a major medical
center (approximately 2-3 hour drive from clinic).
Care Plan Note Text dated 12/10/24 at 12pm indicates IDT (Interdisciplinary Team) met with R1 for care
plan meeting. R1 is very upset as he needs a ride for a possible procedure to his hands, and the office
where he would need to have it done is farther away than the facility will transport. Because of this, there
would be a fee for transportation. R1 feels that this facility should pay for his transport to any facility he may
need. Social Services Director has sent a referral to a facility of R1's choice, closer to where the procedure
would take place. R1 was updated about the referral. Emotional support and encouragement provided. Will
continue with current plan of care.
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 3
Event ID:
145200
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
145200
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
05/30/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Franklin Grove Living and Rehab
502 North State Street
Franklin Grove, IL 61031
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0745
Level of Harm - Minimal harm
or potential for actual harm
Current Care Plan (5/2025) did not include referral to a medical center and/or transportation, insurance or
payment issues related to this referral.
No other facility progress notes were found or presented regarding efforts by the facility to obtain
transportation for the referral made on 3/1/24.
Residents Affected - Few
On 5/30/25 at 10:45am V6 (Transportation) stated the facility van only takes residents to local
appointments. V6 stated the medical center would not be local and would be set up differently by V1
(Administrator). V6 stated she has no knowledge about what was being done for the referral for R1.
On 5/30/25 at 11:30am V1 (Administrator) stated V2 (Director of Nursing/DON) is working with insurance
the last couple weeks to see if they will help with transportation for R1. V1 stated we don't typically
document about referrals and transportation needs.
On 5/30/25 at 11:45am V4 (Social Service Director/SSD) stated she was not involved in the referral for R1
to go to the medical center. V4 stated that R1 wanted to be transferred to another long-term care facility
closer to the medical center if he could not get assistance with transportation from the facility. V4 stated she
had sent out several referrals to different facilities closer to the medical center however all were declined.
V4 stated she did not keep the actual referrals sent to the facilities.
Social Service Note dated 12/31/24 at 2:41pm indicates In the last month, I have sent referrals out to
facilities for R1. The following have refused to take him (four local facilities were named). I talked with (R1)
and told him to let me know if there is anywhere else, he would like me to check into. He has not given me
any other facilities to check.
The above Social Service Note dated 12/31/24 was the last documentation regarding referrals for R1 found
or presented.
On 5/30/25 at 1:10pm V2 (DON) stated I don't know where we are with (R1's) referral. V2 stated V4 (SSD)
took the call from R1's insurance. V2 stated she only deals with clinical issues for residents. V2 stated the
surgery R1 wants would be considered Elective and doesn't believe insurance would cover the procedure,
but never spoke to anyone so really doesn't know.
On 5/30/25 at 1:15pm V4 (SSD) stated I did not contact R1's insurance and never received a call from R1's
insurance.
On 5/30/25 at 3:30pm V1 (Administrator) acknowledged facilitating medical appointments and referrals to
other facilities should be addressed by Social Service and documented as to progress of those referrals.
Social Service Designee Job Description indicates:
The primary purpose of your job position is to assist in planning, developing, organizing, implementing,
evaluating, and directing our facility ' s social service programs in accordance with current existing federal,
state, and local standards, as well as our established policies and procedures, to assure that the medically
related emotional and social needs of the resident are met/maintained on an individual basis.
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
145200
If continuation sheet
Page 2 of 3
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
145200
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
05/30/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Franklin Grove Living and Rehab
502 North State Street
Franklin Grove, IL 61031
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0745
Job Functions:
Level of Harm - Minimal harm
or potential for actual harm
Every effort has been made to identify the essential functions of this position. However, it in no way states
or implies that these are the only duties you will be required to perform. The omission of specific statements
of duties does not exclude them from the position if the work is similar, related, or is an essential function of
the position.
Residents Affected - Few
Responsibilities and Duties/Essential Functions:
Refer resident/families to appropriate social service agencies when the facility does not provide the
services or needs of the resident.
Record and maintain regular Social Service progress notes indicating response to the treatment plan
and/or adjustment to institutional life.
Assist in providing solutions for social and practical environmental problems including seeking financial
assistance, discharge planning (including collaboration with community agencies), and referrals to other
community agencies when specialized assistance is required.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
145200
If continuation sheet
Page 3 of 3