F 0684
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Level of Harm - Minimal harm
or potential for actual harm
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
observation, interview, and record review, the facility failed to provide incontinence care and prevent
Moisture Associated Skin Damage. This applies to two of four residents (R1 and R2) reviewed for
incontinence care.
Residents Affected - Few
Findings include:
1. R1 was discharged from the facility on 11/05/2023. R1 was admitted to the facility on [DATE] for
rehabilitation following a bilateral hip replacement. R1 has diagnoses that includes anemia, morbid obesity,
diabetes, urine retention, constipation, anxiety, congestive heart failure, muscle weakness, and a history of
falling.
R1's MDS (Minimum Data Set), dated 10/05/2023, indicated she was cognitively intact. The admission
assessment identified R1 as being dependent on staff for toileting hygiene, showers / bathing, dressing
lower body and personal hygiene. R1 was assessed as completely dependent on staff for repositioning. The
care plan, dated 9/29/2023, - R1 presented with decreased transfers and ADL (Activities of Daily Living)
due to weakness post hospitalization. R1 is admitted with surgical wound to bilateral lower extremities
post-surgical repair due to right and left intertrochanteric (hip) fracture. At risk for skin impairment related to
required ADL care assist due to recent hospitalization, decreased mobility, history of diabetes and urinary
incontinence. Intervention includes encourage / assist with turning / repositioning often. Monitor pressure
areas for color, sensation and temperature. Monitor skin status with routine care and notify provider of any
changes. R1 physician's orders include cleanse peri area / buttocks with soap and water, pat dry and apply
topical cream every shift for prevention. PCT to apply ointment A&D ointment as needed for redness and
irritation.
On 3/6/2024 at 12:15 PM, V3, Wound Nurse, stated R1 did not have a pressure wound or MASD (Moisture
Associated Skin Damage) on admission. V3 stated R1 developed a right buttock and sacral / coccyx MASD
that progressed to a stage 2 (partial thickness loss of dermis) pressure wound. V3 stated on 9/29/2023, R1
was identified as being at risk for developing a pressure wound on admission. V3 stated on 10/2/2023, skin
barrier and a protective dressing were ordered. On 10/3/2023, off-loading of heels, turn and repositioning
was ordered. On 10/5/2023, an air mattress was ordered. V3 stated pressure wounds can develop
overnight. V3 stated she did not document any episodes of R1 refusing care.
On 3/6/2024 at 4:10 PM, V2, DON (Director of Nursing), stated she knew of R1's facility acquired wounds
through discussion. V2 stated she had no knowledge of R1 refusing care. If (R1) had refused care, nursing
would document it and report it to therapy and management.
On 3/7/2024 at 11:52 AM, V4 (R1's Family Member) stated she stayed overnight at the facility from
9/29/2023 to 10/11/23. V4 stated on the nights she stayed at the facility, staff looked in R1's room,
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 7
Event ID:
145219
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
145219
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
03/08/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Burgess Square Healthcare Ctr
5801 South Cass Avenue
Westmont, IL 60559
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0684
but no staff repositioned R1 or changed her undergarment.
Level of Harm - Minimal harm
or potential for actual harm
On 3/7/2024 at 3:42 PM, charting abbreviations were clarified with V2, DON. X= the task was not due at
that time. NA (Not Applicable) = it did not apply to that task, and it did not occur. Blank spaces = missed
charting.
Residents Affected - Few
PCT (Patient Care Technician) toileting hygiene for October 2023 documented NA on 11-night shifts. PCT
toileting hygiene for November 2023 documented NA on 3 shifts.
2. R2 was admitted to the facility on [DATE]. R2's diagnoses include asthma, dysphagia, hypothyroidism,
muscle weakness, obesity, idiopathic neuropathy, insomnia, major disorder, anemia, anxiety, and
hypertension.
R2's MDS (Minimum Data Set), dated 2/14/2024, shows she is cognitively intact. R2 is dependent on staff
for all toileting hygiene efforts.
Physician orders in place prior to 2/21/2024 includes cleanse peri area / buttocks with soap and water, pat
dry and apply vitamin A& D ointment every shift and as needed. Skin prevention every Monday and
Thursday shower / skin check notify practitioner of and make a wound rounds referral for any new changes
in skin. Care plan dated 3/5/2024 R2 has episodes of incontinence placing her at risk for skin breakdown,
monitor skin for irritation / breakdown during each incontinent care. R2 has a self-care deficit and requires
assistance from PCT's for ADL (Activities of Daily Living) care.
On 3/5/2024 at 11:35 AM, R2 stated she didn't know how the skin issue to her buttocks developed. R2
stated her buttocks started to hurt, and when it got worse, she had the nurse look at it. R2 stated she told
V12, RN (Registered Nurse), about the discomfort to her buttocks. R2 stated she does not turn herself in
bed she just lays on her back.
On 3/5/2024 at 12:10 PM, V14, PCT (Patient Care Technician), stated R2 had redness to her buttocks
when she returned from the COVID unit.
On 3/6/2024 at 8:20 AM, R2's buttocks were observed during wound care with V3 (Wound Nurse). R2's
buttocks were purple/reddish in color. No drainage noted.
On 3/6/2024 at 11:09 AM, V12 stated R2 had redness to her buttocks before she transferred to COVID
isolation. V12, RN, stated she did not take a picture to document, she just applied barrier cream. V12 stated
when R2 returned from isolation on 2/18/24, her buttocks were more reddened and open. V12 sent a
picture to the wound nurse (V3) and notified the Nurse Practitioner. V12 RN stated, If the urine wicking
device isn't properly placed on R2 at night, she will be wet and have redness. We should still reposition (R2)
every two to three hours, but (R2)doesn't like to wake up. V12 stated staff should document when residents
refuse care and following up.
On 3/6/2024 at 4:10 PM, V2, DON (Director of Nursing), stated she did not know how R2 acquired MASD
(Moisture Associated Skin Damage) if she was being changed frequently.
On 3/6/2024 at 12:15 PM, V3 (Wound Nurse) stated R2 requires staff assistance to change her
undergarment. V3 stated the undergarment has to be extremely saturated to develop MASD.
R2's facility acquired MASD 6.00 cm x 12.00 cm x 0.00 cm (centimeters) was documented on 2/21/2024.
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
145219
If continuation sheet
Page 2 of 7
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
145219
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
03/08/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Burgess Square Healthcare Ctr
5801 South Cass Avenue
Westmont, IL 60559
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0684
Level of Harm - Minimal harm
or potential for actual harm
The facility Urinary Continence and Incontinence - Assessment and Management policy dated September
2010 states staff will provide scheduled toileting, prompt voiding or other interventions to try to manage
incontinence
Residents Affected - Few
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
145219
If continuation sheet
Page 3 of 7
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
145219
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
03/08/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Burgess Square Healthcare Ctr
5801 South Cass Avenue
Westmont, IL 60559
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0686
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Level of Harm - Actual harm
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
observation, interview, and record review, the facility failed to implement interventions to prevent the
development of pressure sores. This failure resulted in R1 developing a Stage 3 pressure sore to her
sacrum.
Residents Affected - Few
This applies to three of four residents (R1, R3 and R4) reviewed for wounds.
Findings include:
1. R1 was admitted to the facility on [DATE] for rehabilitation following a bilateral hip replacement. R1 has
diagnoses that includes anemia, morbid obesity, diabetes, urine retention, constipation, anxiety, congestive
heart failure, muscle weakness and a history of falling. R1 was discharged from the facility on 11/05/2023.
The admission assessment, dated 9/29/2023, identified bruises on R1's left hand and right lower leg.
R1's MDS (Minimum Data Set), dated 10/05/2023, indicated she is cognitively intact. The admission
assessment identified R1 as being dependent on staff for toileting hygiene, showers / bathing, dressing
lower body and personal hygiene. R1 was assessed as completely dependent on staff for repositioning.
The care plan dated, 9/29/2023 documented R1 presented with decreased transfers and ADL (Activities of
Daily Living) due to weakness post hospitalization. R1 is admitted with surgical wound to bilateral lower
extremities post-surgical repair due to right and left intertrochanteric (hip) fracture. At risk for skin
impairment related to required ADL care assist due to recent hospitalization, decreased mobility, history of
diabetes and urinary incontinence. Intervention includes encourage / assist with turning / repositioning
often. Monitor pressure areas for color, sensation and temperature. Monitor skin status with routine care
and notify provider of any changes.
There was no wound or skin concern documentation for R1 prior to 10/12/2023. On 10/12/2023, a stage 3
(full thickness tissue loss) pressure sore to R1's sacral area measuring 5.50 cm x 3.50 cm x 0.10 cm
(centimeters) was documented per physician's order sheet, dated 1/15/2023, Tx: to sacral and right buttock
wounds - cleanse with NS (Normal Saline), apply skin prep to peri wound area, apply cut to fit Xeroform to
open wounds, cover with secondary dressing daily and as needed. Every day shift for stage 3.
PCT (Patient Care Technician) documentation for October 2023 was reviewed. Assistance to roll left and
right was documented as NA 10/6/2023- 10/12/2023 and 10/25/2023 on the night shift. Toileting hygiene
was documented as NA 10/6/2023- 10/12/2023, 10/18, 10/19, 10/28 and 10/21/2023 on the night shift. Skin
observation across three shifts in October 2023 was documented as NA for 17 shifts and no issues
observed for 62 shifts. November 2023 skin observations across three shifts were documented as NA for 7
shift and no issues observed on 1 shift.
On 3/7/2024 at 3:42 PM, charting abbreviations were clarified with V2, DON. X= the task was not due at
that time. NA (Not Applicable) = it did not apply to that task, and it did not occur. Blank spaces = missed
charting.
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
145219
If continuation sheet
Page 4 of 7
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
145219
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
03/08/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Burgess Square Healthcare Ctr
5801 South Cass Avenue
Westmont, IL 60559
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0686
Level of Harm - Actual harm
Residents Affected - Few
On 3/6/2024 at 12:15 PM, V3, Wound Nurse, stated R1 did not have a pressure wound or MASD (Moisture
Associated Skin Damage) on admission. V3 stated R1 developed a right buttock and sacral / coccyx MASD
that progressed to a stage 2 (partial thickness loss of dermis) pressure wound. V3 stated on 9/29/2023, R1
was identified as being at risk for developing a pressure wound on admission. V3 stated on 10/2/2023, skin
barrier and a protective dressing were ordered. On 10/3/2023, off-loading of heels, turn and repositioning
was ordered. On 10/5/2023, an air mattress was ordered. V3 stated pressure wounds can develop
overnight. V3 stated she did not document any episodes of R1 refusing care.
On 3/6/2024 at 4:10 PM, V2, DON (Director of Nursing), stated she knew of R1's facility acquired wounds
through discussion. V2 stated she had no knowledge of R1 refusing care. If (R1) had refused care, nursing
would document it and report it to therapy and management. V2, DON, stated having a bilateral hip
replacement as well as other risk factors put her at a higher risk of developing a pressure wound. V2 stated
when a referral is submitted for a new admission, the admissions department assess patient needs and
interventions prior to their arrival. Interventions are specific to each resident's needs. V2 stated she could
not say what was or was not done to prevent R1's pressure wound.
On 3/7/2024 at 11:52 AM, V4 (R1's Family Member) stated she stayed overnights at the facility from
9/29/2023 to 10/11/23. V4 stated on the nights she stayed at the facility, staff looked in R1's the room, but
no staff repositioned R1 or changed her undergarment. V4 stated the nurse straight catheterized R1, but
did not turn her. V4 stated she did not turn or reposition R1 because she did not know that was necessary.
On 3/7/2024 at 12:24 PM, V6, RN (Registered Nurse), stated he worked the night shift and recalled caring
for R1. V6 stated V4 (R1's Family Member) did stay overnights at the facility for a few weeks. V6 stated V4
stayed for R1's emotional support and did not provide care for R1. V6 stated R1 was not able to move
independently and required staff assistance for repositioning and hygiene assistance. V4 stated on the
occasions he straight catheterized R1, he did not reposition her. V6 stated the CNAs (Certified Nursing
Assistants) also known as PCTs (Patient Care Technicians) would answer R1's call light. V6 stated he
would not say the CNA turned R1 every two hours. CNAs would change and turn someone who wasn't
alert, but a resident like (R1), we'd just peek in on so she could get rest.
On 3/7/2024 at 11:56 AM, V5 (Wound Physician) stated he recalled R1's name, but not her care. V5 stated
he did not know what caused R1 to develop her pressure wounds. V5 stated prolonged periods of not being
repositioned would cause anyone to develop a pressure wound regardless of predisposing risk factors.
2. R3 was admitted to the facility on [DATE]. R3 has diagnoses that includes Parkinson's Disease,
Alzheimer's Disease, Overactive bladder, anxiety, history Cerebral Infarction, and Major depressive
disorder.
The Minimum Data Set, dated [DATE], indicated R3 is cognitively impaired. R3's primary mode of
transportation is a wheelchair and walker with staff assistance. R3 requires supervision to partial /
moderate assistance staff assistance with Activities of Daily Living. The risk of pressure ulcer / injuries was
identified. No pressure related issues identified at time of assessment.
R3's care plan, dated 12/20/2023, states R3 has self-care deficits and requiring assistance from staff for
ADL care. R3 is at risk for skin impairments required ADL care assist due to decreased mobility.
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
145219
If continuation sheet
Page 5 of 7
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
145219
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
03/08/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Burgess Square Healthcare Ctr
5801 South Cass Avenue
Westmont, IL 60559
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0686
Level of Harm - Actual harm
R3's right heel pressure related redness was identified on 1/3/2024 as a stage 1 (non- blanchable redness).
R3's left heel pressure ulcer was identified on 1/3/2024 as a stage 2 (partial thickness loss of dermis)
measuring 0.50 cm x 0.50 cm x 0.00 cm. Skin observations by the PCT across three shifts for the January
2024 documents NA on 36 shifts and no issues observed on 53 shifts.
Residents Affected - Few
Skin observations by the PCT across three shifts for the February 2024 documents NA on 38 shifts and no
issues observed on 42 shifts.
On 3/5/2024 at 12:42 PM, R3 stated she didn't think she had any skin wounds.
On 3/6/2024 at 9:27 AM, the dressing change to the right and left heels of R3 was observed. Both heels
appeared purple but blanchable
On 3/6/2024 at 12:15 PM, V3, Wound Nurse, stated R3's pressure related skin issues were first observed
on 1/3/2024. V3 stated R3 had physician orders in place for off loading her heels. V3 stated if R3's heels
had been off loaded there should be no reason for her to develop heel redness. V3 stated with the foam
dressings off loading is still being done. V3 stated the direct care responsibilities fall to the CNAs. The CNAs
should be placing the heel protecting boots on the resident and alerting the nurse of any issues.
3. R4 was admitted to the facility on [DATE]. R4's medical diagnoses includes diabetes, anemia, congestive
heart failure, peripheral vascular disease, muscle weakness, dementia, and anxiety.
R4's Minimum Data Set, dated [DATE], indicates resident is cognitively intact. R4 is dependent on staff
assistance for toileting hygiene, showers / baths, and dressing lower body. R4 requires substantial staff
assistance with repositioning left to right.
The care plan, dated 3/5/2024, stated R4 has potential for pressure ulcers related to decreased mobility,
bowel and bladder incontinence as evidence by previous skin alterations.
Skin observations by the PCT across three shifts for the January 2024 documents NA on 36 shifts and no
issues observed on 26 shifts.
Skin observations by the PCT across three shifts for the February 2024 documents NA on 36 shifts and no
issues observed on 18 shifts.
No documentation of refusal of care was noted in progress notes. R4's current care plan does not address
refusal of care related to off loading with pillows and heel boots.
R4 facility acquired stage 2 pressure wound was identified on 2/7/2024. Wound measurements 0.50 cm x
0.40 cm x 0.00 cm.
R4's physician orders in place prior to wound development includes off load back / buttocks with pillow,
heels with boots and reposition when in bed. Turn R4 every two hours while in bed. Place R4 back to bed if
she has been sitting for more than one hour.
On 3/6/2024, R4's skin was observed during her dressing change. R4's buttocks were reddened and not
blanchable. R4 had a small opening to her left buttocks slightly smaller than a pea. No drainage was noted.
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
145219
If continuation sheet
Page 6 of 7
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
145219
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
03/08/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Burgess Square Healthcare Ctr
5801 South Cass Avenue
Westmont, IL 60559
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0686
Level of Harm - Actual harm
On 3/5/2024 at 12:37 PM, R4 stated she has a wound on her buttocks, but she did not know how she got it.
R4 stated the staff change her undergarment and assist her to reposition when she calls them for
assistance. R4 stated she does not call for staff assistance every two hours.
Residents Affected - Few
On 3/6/2024 at 12:15 PM, V3, Wound Nurse, stated other staff stated R4 has refused care.
On 3/6/2024 at 4:10 PM, V2, DON, stated R4 often refuses care, and is particular about her caregivers. V2
stated R4's pressure ulcer is related to her refusal of care.
The facility provided Policy and Procedure for Skin Checks, dated July 2018, states PCT assignment to
assess patient's skin from head to toe every shift. The PCT and nurse should complete a skin check
regardless of if the shower or bath is done, biweekly on shower days. All skin impairments should be
documented in the task menu in POC for PCT documentation and notify the nurse immediately. The nurse
should assess skin changes or concerns and document in the treatment assessment record or create an
incident report. If appropriate (patient, family and physician should all be notified of any skin changes noted.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
145219
If continuation sheet
Page 7 of 7