F 0584
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Many
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited
to receiving treatment and supports for daily living safely.
Based on observation, interview, and record review the facility failed to maintain comfortable temperatures
in the facility for 9 (R1-R9) residents living in the facility. The facility also failed to maintain ceiling tiles and
HVAC (Heating Ventilation and Air Conditioning) Units in a safe and sanitary condition. This failure has the
potential to affect all 74 residents residing in the facility.
The findings include:
1. On 12/6/24 at 10:12 AM, R1 was lying in bed under 5 blankets with another blanket covering his feet. R2
(R1's) roommate was sitting in his wheelchair in their room dressed and wearing his coat. R2 said it had
been really cold in their room and that was why R2 was wearing his coat. V7 (Housekeeping Supervisor)
was asked to turn on the heating unit in R1 and R2's room. When V7 pushed the red button on the heating
unit a small amount of cold air started blowing out of the heating unit. V7 said she did not know if R1 and
R2's heating unit was working. R1 and R2's heating unit did not have a knob to adjust the temperature, only
the small metal piece the temperature adjustment knob would connect to. R1 and R2's heating unit did not
have any markings around the temperature control knob area to indicate what temperature the heating unit
was set on.
On 12/6/24 at 11:34 AM, R1 said he had been in his current room a couple of months. R1 said the heat and
air unit in his room had not worked since he had moved to that room. R1 said during the summer the facility
had provided an air conditioning unit that hooked up to his window. R1 pointed to the window and said, look
you can still see the marks left by the tape they used. R1's window had a blackish residue that was slightly
tacky to the touch. R1 had 5 blankets on his bed and said, it was terribly cold in here last night.
R1's Resident Face Sheet documented an admission date of 5/1/24. R1's Resident Census documented
R1 had resided in his current room since 8/27/24. R1 Minimum Data Set (MDS) documented a Brief
Interview for Mental Status (BIMS) score of 8, indicating R1 was moderately cognitively impaired.
R2's Resident Face Sheet documented an admission date of 11/26/24. R2's Resident Census documented
R2 had resided in his current room since 11/26/24. R2 MDS documented a BIMS score of 9, indicating R2
was moderately cognitively impaired.
On 12/6/24 at 10:21 AM, V4 (Housekeeper) went to the maintenance shed and brought back a handheld
thermometer gun. V4 shot the thermometer gun towards the wall of R1 and R2's room and said the room
temperature was 64.9 degrees Fahrenheit (F). V4 gave the handheld thermometer gun to the surveyor.
2. On 12/6/24 at 10:54 AM, R3 said the heat in his room was not working. R3 said the night before
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 5
Event ID:
145247
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
145247
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
12/12/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Doctors Nursing & Rehab Center
1201 Hawthorn Road
Salem, IL 62881
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0584
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Many
this investigation it was so cold in R3's room, his hands were numb. R3's heating unit in his room was
blowing cold air. Using a handheld thermometer gun pointed to the floor in the center of R3's room
registered 68.7 degrees F.
On 12/6/24 at 12:52 PM, R3 said he was freezing. R3 was lying in bed dressed and covering himself up
with his coat.
R3's Resident Face Sheet documented an admission date of 11/21/24. R3's Resident Census documented
R3 had resided in his current room since 11/21/24. R3's 11/25/24 MDS documented a BIMS score of 14,
indicating R3 was cognitively intact.
3. On 12/6/24 at 12:35 PM, R4 said his room was always cold. R4 said the heating unit in his room had not
worked since he had resided in his room. R4 said when he moved into his room, V3 (Maintenance Director)
had told R4 the heating unit in his room did not work. R4 said during the summer months a window unit air
conditioner had been put in his room. R4 said he had been told by V3, the facility was trying to get new
heating/cooling units in all resident rooms, but it was too expensive.
R4's Resident Face Sheet documented an admission date of 7/12/24. R4's Resident Census documented
R4 had resided in his current room since 7/12/24. R4's 10/14/24 MDS documented a BIMS score of 15,
indicating R4 was cognitively intact.
4. On 12/6/24 at 10:35 AM, using a handheld thermometer gun pointed at the floor in the center of R5's
room registered 67.1 degrees F. R5's heating unit was turned on making a squealing sound and blowing out
cold air.
On 12/6/24 at 1:20 PM, R5 was lying in bed under 3 blankets. R5 said the heating unit in her room had not
worked since she had moved into the room. R5 said the heating unit just made a horrible sound and blew
out cold air.
R5's Resident Face Sheet documented an admission date of 7/18/14. R5's Resident Census documented
R5 had resided in her current room since 2/7/23. R5's 10/28/24 MDS documented a BIMS score of 15,
indicating R5 was cognitively intact.
5. On 12/6/24 at 1:30 PM, R6 was sitting in a wheelchair in her room under a blanket. R6 said it was always
so cold in her room. The housing around the heating unit had a gap where the outside could be seen from
inside R6's room.
On 12/6/24 at 1:53 PM, using a handheld thermometer gun pointed at the floor in the center of R6's room,
registered 68.4 degrees F.
R6's Resident Face Sheet documented an admission date of 11/20/24. R6's Resident Census documented
R6 had resided in her room since 11/20/24. R6's 11/24/24 MDS documented a BIMS score of 15, indicating
R6 was cognitively intact.
6. On 12/6/24 at 1:30 PM, R7's heating unit in his room was blowing out cold air.
On 12/7/24 at 10:28 AM, R7 said his room had always been very cold. R7 said he did not think the heating
unit in his room had ever worked.
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
145247
If continuation sheet
Page 2 of 5
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
145247
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
12/12/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Doctors Nursing & Rehab Center
1201 Hawthorn Road
Salem, IL 62881
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0584
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Many
R7's Resident Face Sheet documented an admission date of 11/24/24. R7's Resident Census documented
R7 had resided in his current room since 11/24/24. R7's 11/26/24 MDS documented a BIMS score of 15,
indicating R7 was cognitively intact.
7. On 12/6/24 at 1:22 PM, R8 was sitting in her recliner in her room covered up with a thick blanket. R8 said
the heating unit had not worked in her room since she had been admitted . R8 said she had told staff the
heating unit was not working and stated, they know it is cold in here.
On 12/6/24 at 1:52 PM, using a handheld thermometer gun pointed at the floor in the center of R8's room
registered 67.8 degrees F.
R8's Resident Face Sheet documented an admission date of 11/21/24. R8's Resident Census documented
R8 had resided in her current room since 11/21/24. R8's 11/25/24 MDS documented a BIMS score of 15,
indicating R8 was cognitively intact.
8. On 12/6/24 at 11:00 AM, R9 was sitting in her wheelchair in her room covered with two blankets. R9's
heating unit was blowing out cold air. R9 said, It was so cold in here last night but they covered me up real
good. And I don't think the heat is working in here. R9 said she was not sure if the heat had ever worked in
her room. A handheld thermometer gun pointed at the floor in the center of R9's room registered 68.0
degrees F.
R9's Resident Face Sheet documented an admission date of 11/8/24. R9's Resident Census documented
R9 had resided in her current room since 11/8/24. R9's MDS documented a BIMS score of 15, indicating
R9 was cognitively intact.
On 12/6/24 at 1:30 PM, V5 (Certified Nursing Assistant/ CNA) said the heating units on the hall she worked
had not been working since it had gotten cold outside. V5 said she had reported all the heating units not
working to V3 previous to this investigation.
On 12/6/24 at 10:41 AM, V2 (Director of Nursing/ DON) was asked if she could turn on the heating units in
R1, R2, R5, and R8's rooms. V2 attempted to turn on the heating units and said R1, R2, R5, and R8's
heating units were not working and were blowing out cold air.
On 12/6/24 at 11:04 AM, V2 was asked if she could turn on the heat in R3, R4, and R9's rooms. V2
attempted to turn on the heating units and said R3, R4, and R9's heating units were not working and were
blowing out cold air.
On 12/6/24 at 11:19 AM, V1 (Administrator) said he was not aware of any heating units not working in
resident rooms. V1 said V3 was not in the facility at this time but was hoping he would be later that day.
On 12/6/24 at 2:58 PM, V3 said the rooms where the heating unit wasn't working used the boiler system.
V3 said the facility was trying to get new heating units in all the resident rooms. V3 said R6's room, with the
housing unit where the outside could be seen through, was the work of the previous Maintenance Director
and V3 would insulate it and fix the housing around the heating unit.
The facility's November 2024 and December 2024 Daily Temperature Checks log documented
temperatures were checked throughout the facility with checkmarks, but no exact temperatures were
documented. The facility's 2024 Quarter Air Conditioning/ Heat Maintenance log documented all units were
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
145247
If continuation sheet
Page 3 of 5
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
145247
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
12/12/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Doctors Nursing & Rehab Center
1201 Hawthorn Road
Salem, IL 62881
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0584
operational and no notes for concerns.
Level of Harm - Minimal harm
or potential for actual harm
Based on the historical data provided from the National Oceanic and Atmospheric Administration's (NOAA)
National Weather Service (https://www.weather.gov/wrh/climate?wfo=lsx) Climatological Data for (the city
the facility resides in) from 12/1/24 through 12/11/24 the lowest temperature was 14 degrees Fahrenheit
and the highest temperature was 57 degrees Fahrenheit, and from 11/1/24 through 11/30/24 the lowest
temperature was 21 degrees Fahrenheit and the highest temperature was 72 degrees Fahrenheit.
Residents Affected - Many
The facility's undated 4.6. Extreme Weather- Heat or Cold documented in part . The priority of this facility to
minimize the stress our residents could experience from extreme temperatures related to weather events.
To mitigate this risk, we rigorously maintain our systems of heating, ventilation and air conditioning and
generator . In the event of disruption to these systems during extreme weather, we will initiate the following
actions: Cold Weather Policy and Procedure . It is the Policy of (the facility) to provide continuing, safe, and
comfortable care of his residents in the event the facility power source becomes non-operational or the
facility heating and furnace systems fail during periods of unseasonably cold outside temperatures are
present and such systems are required for resident safety and comfort. If the facility heating systems fail.
Facility personnel shall take the following action . 1. Either the Administrator, DON, or Nurse in charge will
coordinate the response. 2 . If the problem is determined to be in the facilities own heating systems, the
maintenance man or the Administrator will determine the appropriate course of action .
9. On 12/10/24 at 10:40 AM, several ceiling tiles around the heating unit in the ceiling by the nurse's station
had water damage spots on them.
On 12/11/24 at 9:51 AM, V3 removed the water damaged ceiling tiles under the heating unit by the nurse's
station revealing a black spotted substance to the bottom of the heating unit. The black substance was able
to be removed with bleach spray.
On 12/11/24 at 10:05 AM, V3 removed a ceiling tile by the heating unit on 100 hall and a black substance
was observed to the upper side of the ceiling tile.
On 12/11/24 at 11:20 AM, 6 ceiling tiles by the heating unit by the nurse's station had water damage spots,
6 ceiling tiles on 100 hall had water damage spots, 4 ceiling tiles on 300 hall had water damage spots, 5
ceiling tiles on 400 hall had water damage spots, and 2 ceiling tiles on 200 hall had water damage spots.
On 12/11/24 at 1:20 PM, V5 (CNA) said during the summer the heating unit by the nurse's station had
leaked so much water, the staff had to place trash cans under it to contain all the water and the heating
units on the hallways had to have bath blankets placed under them to catch the water leaking from them.
V5 said the ceiling tiles with water damage had been there since the summer months.
On 12/11/24 at 1:56 PM, V6 (Licensed Practical Nurse/ LPN) confirmed V5 statements about the heating
units in the ceiling leaking requiring trash cans or bath blankets to be placed under them to catch all the
leaking water. V6 said several of the ceiling tiles throughout the facility had water damage and the facility
changed ceiling tiles frequently.
On 12/11/24 at 11:05 AM, V3 said since May 2024, V3 had replaced 15 cases (120 ceiling tiles) worth of
ceiling tiles around the facility due to water damage.
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
145247
If continuation sheet
Page 4 of 5
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
145247
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
12/12/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Doctors Nursing & Rehab Center
1201 Hawthorn Road
Salem, IL 62881
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0584
Level of Harm - Minimal harm
or potential for actual harm
On 12/11/24 at 10:48 AM, V1 said due to the facility's ceiling being made of concrete, during the summer
months the piping between the ceiling and the ceiling tiles causes condensation to accumulate and causes
water damage to the ceiling tiles. V1 said he had spoken with the heating and air company to see if there
was anything that could be done to decrease the condensation and was told there was not much the facility
could do.
Residents Affected - Many
On 12/12/24 at 11:35 AM, V2 (DON) said it was possible for a ceiling tile with water damage to grow mold
or mildew. V2 said if mold was growing on ceiling tiles it could cause respiratory infections in residents. V2
said she was not aware if there was any ability to test for mold or mildew.
On 12/12/24 at 11:25 AM, V1 said the facility had not completed any mold or mildew testing. V1 said he
would have to find a company to come to the facility to complete mold and mildew testing. V1 said mold and
mildew testing was not something staff in the facility could complete.
On 12/12/24 at 12:32 PM, V1 said the facility did not have any environmental policy concerning ceiling tiles
with water damage or mold/ mildew.
The facility's 12/6/24 Daily Census Report documented 74 residents residing in the facility.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
145247
If continuation sheet
Page 5 of 5