F 0550
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or
her rights.
Level of Harm - Minimal harm
or potential for actual harm
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY**
Residents Affected - Some
5. R23's Face Sheet documented an admission Date of 4/4/24 and listed diagnoses including Chronic
Kidney Disease, Chronic Obstructive Pulmonary Disease, Diverticulosis, Osteoarthritis, Unspecified Heart
Failure, and Anxiety Disorder. R23's Minimum Data Set (MDS) dated [DATE] documented that R23 has no
deficits in cognitive function, has limited range of motion on both sides of the body both upper and lower, is
non ambulatory, and is dependent on staff for ADLs (Activities of Daily Living), bed mobility, and transfers.
R23's Care Plan documented a problem area, (R23) has an ADL Self Care Performance Deficit, with
corresponding intervention, (R23) (requires a mechanical) lift with 2 staff participation with transfers.
On 05/21/24 at 01:03 PM, R23 was alert and oriented to person, place, time and purpose. R23 stated he is
non ambulatory and requires the use of a mechanical lift to get out of bed. R23 stated call lights are slower
to be answered on on evenings and nights. R23 stated during these times it can take up to 2 hours for staff
to answer his call light. R23 stated he has never been left wet or soiled while waiting on the call light as he
has an indwelling urinary catheter and a colostomy.
Based on interview and record review the facility failed to respond to resident call lights in a timely manner
for 4 (R23, R32, R56, R92, R103) of 5 residents reviewed for resident rights in the sample of 51.
Findings Include:
1. R32's admission Record documented R32 as being a [AGE] year-old male with an initial admission date
to the facility as 2/6/23. Diagnoses on this form included but were not limited to: Chronic Obstructive
Pulmonary Disease; Chronic Respiratory Failure with Hypoxia; Type 2 Diabetes Mellitus without
complications.
On 05/21/24 at 10:58 AM, R32 was observed being alert and oriented to person, place, and time during
this interview. R32 stated his only complaint he has is the amount of time it takes staff to answer the call
lights. R32 stated he can't say it consistently occurs on a specific shift or time, but stated the average wait
time to have his call light answered is 15 minutes. R32 stated he is able to confirm the times expressed by
evidence of watching the clock, which was visible. R32 stated he has had to wait up to 45 minutes before,
which he finds unsatisfactory.
2. R92's admission Record documented R92 as being a [AGE] year-old female with an initial admission
date to the facility as 1/31/23. Diagnoses on this form included but were not limited to: Pain
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 9
Event ID:
145256
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
145256
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
05/24/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Lakeland Rehab & Healthcare Center
800 West Temple Street
Effingham, IL 62401
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0550
Right Hip; Other Heart Failure; Atrioventricular Block.
Level of Harm - Minimal harm
or potential for actual harm
On 05/21/24 at 11:55 AM, R92 was observed as being alert and oriented to person, place, and time during
this interview. R92 stated call light answer times is her only complaint. R92 stated on average it takes 15
minutes she'd say to have the light answered, but stated recently it was 2 hours she had to wait. R92 stated
she mostly utilizes her call light for restroom needs and finds 15 minutes to be longer than she'd prefer, but
2 hours to be way too long. R92 stated staff will say they've been busy helping other residents when they
finally respond to her light. R92 stated she is able to confirm the times expressed by evidence of watching
the clock, which was visible.
Residents Affected - Some
3. R103's admission Record documented R103 as being an [AGE] year-old male with an original admission
date to the facility as 9/13/23. Diagnoses on this form included but were not limited to: Generalized Anxiety
Disorder; Restlessness and Agitation; Unspecified Dementia, Unspecified Severity, with Agitation.
On 05/21/24 at 10:50 AM, V5 (Family Member) stated call lights aren't always answered timely. V5 stated
she has witnessed it firsthand when she has been here visiting R103. V5 stated on average she would say
it takes staff 20 minutes to answer a call light routinely.
R103's Current Plan of Care with a date initiated of 9/19/23 documented a focus area of impaired cognitive
function/dementia or impaired thought process.
4. R56's admission Record documented an original admission date to the facility as 7/1/22. R56 is
documented as being a [AGE] year old female with diagnoses including but not limited to: Secondary
Parkinsonism, Unspecified; End Stage Renal Disease; Nontraumatic Subarachnoid Hemorrhage,
Unspecified, etc.
R56's Minimum Data Set (MDS) with an Assessment Reference Date of 2/27/24 documented a Brief
Interview for Mental Status Score of 13, indicating she's cognitively intact.
On 05/21/24 at 09:53 AM, R56 was observed sitting in her wheelchair in her room, with a mechanical lift
sling underneath her. R56 was observed being alert and oriented to person, place, and time. R56 stated
her only concern with the facility is the amount of time it takes staff to answer call lights, specifically to use
or get off the toilet. R56 stated that the average time it takes for call lights to be answered is 30 minutes she
would say, but up to 2 hours. R56 stated she can confirm these times by the use of the clocks in her room,
clocks visualized during this interview. R56 stated this seems to be the worst first thing in the morning, and
then after lunch and around 2 PM. R56 stated she has experienced incontinence episodes waiting for staff
to take her to the restroom, as well as neck pain, waiting so long for staff to get her off the commode.
On 5/22/24 at 12:31 PM, V3 (Certified Nurse Assistant, CNA) stated that she works from 6 AM - 2 PM at
the facility, usually on 200 hall. V3 stated that she feels like the facility has enough staff, as there are
generally 4 CNA's and a nurse staffed on 200 hall. V3 stated that 200 hallway is just heavy care with
several residents requiring the assistance of two staff at a time for tasks. V3 stated she answers the call
lights in the order she sees them illuminate, and as quickly as possible. V3 stated at times residents are
having to wait for staff assistance, it is because staff are busy working with other residents.
On 5/22/24 at 12:38 PM, V4 (CNA) stated that he normally works from 6 AM - 2 PM on the 200 hall. V4
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
145256
If continuation sheet
Page 2 of 9
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
145256
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
05/24/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Lakeland Rehab & Healthcare Center
800 West Temple Street
Effingham, IL 62401
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0550
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Some
stated that he feels like the facility has enough staff. V4 stated that there are just times when multiple heavy
care residents need assistance, which takes up time and the amount of staff available to assist others. V4
stated when residents are having to wait for assistance, it is due to staff being with other resident's, not that
they are just standing around.
On 5/23/24 at 2:00 PM, V6 (CNA) stated although she cannot give specific resident names, she
acknowledges she has had resident's complain to her regarding call light answer times and recognizes staff
response times could be improved. V6 stated that on the 200 hall for the 2 PM- 10 PM shift, there are
usually 3 CNA's scheduled and one nurse. V6 stated that 200 hall has heavy care resident's that require a
lot of staff time.
On 5/22/24 at 12:54 PM, V1 (Administrator) stated that the facility does not have a staffing policy, and the
facility follows regulatory guidelines for staffing needs. V1 stated that there have been concerns presented
to her on and off, stemming from resident council meetings regarding long call light wait times. V1 stated
that the facility will go through periods where the times will be reported as being better, then worse again.
V1 stated the facility has explored different options to try and improve call light wait times, including
dispersing heavy care residents on different halls in the facility, looking at the staffing needs, staff
productivity, etc.
On 5/23/24 at 1:50 PM, V1 stated that her expectation is that call light be acknowledged by staff within 5
minutes.
Review of the Resident Council meeting minutes as provided by the facility made the following concern
notations:
12/18/23 - Nursing: Call light times are better. Still takes a little time @ (at) shift change & meal times but is
better.
1/29/24 - Nursing: Don't feel like nurses or CNA's listen to concerns. Long call light wait times
2/28/24 - Nursing: Long wait times between shift changes. Esp. (especially) between 1st & 2nd shift.
3/27/24 - Nursing: Long call light wait times .Nursing not prioritizing resident needs over other duties.
4/24/24 - Nursing: CNA Nurses always huddled at desk. CNA on phone too much.
A Grievance Form dated 1/29/24 with the Resident Name listed as Resident Council documented, .Call
light wait time is too long. Difficulty getting staff to get them up in time for activities, especially in the
afternoon. Resident has fallen asleep waiting for call light to be answered and when he wakes up, it has
been turned off .
Review of the 200 hall (Facility Name) Daily Census dated 5/22/24, provided by V2 (Regional Nurse)
documented 8 (R3, R7, R8, R12, R56, R63, R68, R84) of 35 residents residing on the hall utilize a
mechanical lift, requiring the assistance of 2 staff.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
145256
If continuation sheet
Page 3 of 9
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
145256
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
05/24/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Lakeland Rehab & Healthcare Center
800 West Temple Street
Effingham, IL 62401
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0623
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman,
before transfer or discharge, including appeal rights.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
interview and record review the facility failed to notify resident representatives in writing of hospital transfers
for 2 of 2 (R36, R71) residents reviewed for hospitalization in a sample of 51.
The Findings Include:
1. R36's admission profile documents and admission date of 9/12/23. This same document lists V8 (Family
Member) as the Power of Attorney (POA). R36's Quarterly Minimum Data Set (MDS) dated [DATE]
documents a 7 for a Brief interview of Mental Status (BIMS) indicating a cognitive impairment.
R36's progress notes document that 4/22/24 R36 was transported to the local emergency room after
experiencing a change in condition.
2. R71's admission profile sheet documents an original admission date of 8/7/23. This same document lists
V9 (Family Member/Power of Attorney) as the emergency contact. R71's 4/21/24 Quarterly MDS
documents a BIMS score of 9 indicating a cognitive impairment.
R71's progress notes documents that on 11/23/23 R71 was transported to the local emergency room due
to experiencing a change of condition.
On 5/23/25 at 2:00 PM, V1 (Administrator) stated that they call the resident family/Power of Attorney (POA)
via phone when a resident is being transferred, but only send transfer paperwork with resident to the
receiving hospital. V1 confirmed that they do not provide written documentation to the POA or family
member regarding hospital transports including reasons of transport and bed hold policy.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
145256
If continuation sheet
Page 4 of 9
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
145256
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
05/24/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Lakeland Rehab & Healthcare Center
800 West Temple Street
Effingham, IL 62401
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0625
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Notify the resident or the resident’s representative in writing how long the nursing home will hold the
resident’s bed in cases of transfer to a hospital or therapeutic leave.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
interview and record review the facility failed to notify resident representatives in writing of the bed hold
policy during resident transfer for 2 of 2 (R71 and R36) residents reviewed for hospitalization in a sample of
51.
The Findings Include:
1. R36's admission profile documents and admission date of 9/12/23. This same document lists V8 (Family
Member) as the Power of Attorney (POA). R36's Quarterly Minimum Data Set (MDS) dated [DATE]
documents a 7 for a Brief interview of Mental Status (BIMS) indicating a cognitive impairment.
R36's progress notes document that 4/22/24 R36 was transported to the local emergency room after
experiencing an change in condition.
2. R71's admission profile sheet documents an original admission date of 8/7/23. This same document lists
V9 (Family Member/Power of Attorney) as the emergency contact. R71's 4/21/24 Quarterly MDS
documents a BIMS score of 9 indicating a cognitive impairment.
R71's progress notes documents that on 11/23/23 R71 was transported to the local emergency room due
to experiencing a change of condition.
On 5/23/25 at 2:00 PM, V1 (Administrator) stated that they call the resident family/Power of Attorney (POS)
via phone when a resident is being transferred, but only send transfer paperwork with resident to the
receiving hospital. V1 confirmed that they do not provide written documentation to the POA or family
member regarding hospital transports including reasons of transport and bed hold policy.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
145256
If continuation sheet
Page 5 of 9
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
145256
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
05/24/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Lakeland Rehab & Healthcare Center
800 West Temple Street
Effingham, IL 62401
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0657
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed,
and revised by a team of health professionals.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
interview, and record review, the facility failed to revise a care plan to include medications ordered for a
Urinary Tract Infection (UTI) for 1 (R115) of 24 residents reviewed for care plans in the sample of 51.
Findings Include:
R115's admission Record documented R115 as a [AGE] year old with an admission date to the facility of
03/29/2024. Diagnosis listed include other nontraumatic intracerebral hemorrhage, Type 2 Diabetes
Mellitus, Parkinsonism, Aphasia following nontraumatic intracerebral hemorrhage, obstructive and reflux
uropathy, gastrostomy, muscle weakness, cerebral infarction, hyperlipidemia, essential hypertension,
obstructive sleep apnea. R115's MDS (Minimum Data Set) dated 4/5/24 documented 0 under section
C0100 titled Should brief Interview for Mental Status be conducted?, indicating the resident is rarely / never
understood.
R115's current Order Summary Report documented Bactrim 800-160 mg (milligrams) two times a day for
bacterial infection with an order date of 05/20/2024. Review of document labeled local hospital laboratory
result, with a date of 05/15/2024, documented a urine culture result of >100,000 Proteus Mirabillis with a
sensitivity to Bactrim.
R115's Current Care Plan documents a Focus area of: R115 has a catheter: obstructive uropathy. Date
initiated 4/26/24. An intervention included: Monitor/record/report to MD (Medical Doctor) for s/sx
(signs/symptoms) UTI: pain, burning, blood tinged urine, cloudiness, no output, deepening of urine color,
increased pulse, increased temp, urinary frequency, foul smelling urine, fever, chills, altered mental status,
change in behavior, change in eating patterns. Date initiated 4/26/24. R115's Care Plan does not document
that R115 is on antibiotics for a UTI.
On 05/24/2024 at 9:20 A.M. V2 (Regional Nurse) stated it is her expectation that any medication should be
care planned.
On 05/24/2024 at 9:25 A.M. V2 (Regional Nurse) stated the facility does not have a policy on care plans.
They follow state guidelines.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
145256
If continuation sheet
Page 6 of 9
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
145256
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
05/24/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Lakeland Rehab & Healthcare Center
800 West Temple Street
Effingham, IL 62401
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0677
Provide care and assistance to perform activities of daily living for any resident who is unable.
Level of Harm - Actual harm
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
interview and record review the facility failed to ensure timely assistance was provided for toileting needs
for 1 (R56) of 6 reviewed for Activities of Daily Living in the sample of 51. This failure resulted in R56
expressing undue feelings of frustration, embarrassment, and neck pain.
Residents Affected - Few
Findings Include:
R56's admission Record documented an original admission date to the facility as 7/1/22. R56 is
documented as being a [AGE] year old female with diagnoses including but not limited to: Secondary
Parkinsonism, Unspecified; End Stage Renal Disease; Nontraumatic Subarachnoid Hemorrhage,
Unspecified, etc.
R56's Minimum Data Set (MDS) with an Assessment Reference Date of 2/27/24 documented a Brief
Interview for Mental Status Score of 13, indicating she's cognitively intact. The same MDS documented in
Section GG0130, Dependent care for toileting hygiene. Section GG0170 also documented a dependent
status for toileting transfer. Section H0300 documented R56 as being frequently incontinent.
R56's Plan of Care documented a focus area of ADL (Activities of Daily Living) Self Care Performance
Deficit with a date initiated as 7/2/23. Interventions listed for this focus area document, The resident
requires 2 staff participation to use toilet.
On 05/21/24 at 09:53 AM, R56 was observed sitting in her wheelchair in her room, with a mechanical lift
sling underneath her. R56 was observed being alert and oriented to person, place, and time. R56 stated
her only concern with the facility is the amount of time it takes staff to answer call lights, specifically to use
or get off the toilet. R56 stated that the average time it takes for call lights to be answered is 30 minutes she
would say, but up to 2 hours. R56 stated she can confirm these times by the use of the clocks in her room,
where were visualized during this interview. R56 stated this seems to be the worst first thing in the morning,
and then after lunch and around 2 PM. R56 stated she has experienced incontinence episodes waiting for
staff to take her to the restroom, as well as neck pain, waiting so long for staff to get her off the commode.
R56 stated she finds it frustrating and embarrassing when she experiences incontinence and must be
changed out of wet clothes and cleaned up.
On 5/23/24 at 1:55 PM, R56 was alert and oriented to person, place and time. R56 again confirmed that
she utilizes a commode for toileting needs. R56 stated that when left on the commode for prolonged
periods of time, waiting for staff to come back and tend to her after being placed on the commode, she will
experience a pain level in her neck she rates as a 7 on a 10 point scale, with 10 being the worst. R56 stated
that she does not receive pain medication at these times for her neck, as the pain is relieved once
repositioned off the commode. R56 confirmed that she does experience incontinence, but stated she knows
when she is experiencing incontinence for the most part, and the incontinence stems from waiting for staff
assistance.
On 5/23/24 at 2:00 PM, V6 (Certified Nurse Assistant) stated that she worked the 2 PM - 10 PM shift,
frequently on the 200 hall. V6 stated that R56 does utilize a commode for toileting needs and can
appropriately utilize her call light. V6 stated that R56 is frequently incontinent by the time staff answer her
call light. V6 stated that R56 has previously had a stroke so she isn't sure if R56 doesn't push her call light
early enough for staff to get to her before she's incontinent but confirms
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
145256
If continuation sheet
Page 7 of 9
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
145256
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
05/24/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Lakeland Rehab & Healthcare Center
800 West Temple Street
Effingham, IL 62401
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0677
Level of Harm - Actual harm
Residents Affected - Few
there are times R56 is continent on the commode, even after experiencing incontinence. V6 stated although
she cannot give specific resident names, she acknowledges she has had residents complain to her
regarding call light answer times and recognizes staff response times could be improved. V6 stated that on
the 200 hall for the 2 PM- 10 PM shift, there are usually 3 CNA's scheduled and one nurse. V6 stated that
200 hall has heavy care resident's that require a lot of staff time.
On 5/22/24 at 12:31 PM, V3 (Certified Nurse Assistant, CNA) stated that she works from 6 AM - 2 PM at
the facility, usually on 200 hall. V3 stated that she feels like the facility has enough staff, as there are
generally 4 CNA's and a nurse staffed on 200 hall. V3 stated that 200 hallway is just heavy care with
several residents requiring the assistance of two staff at a time for tasks. V3 stated she answers the call
lights in the order she sees them illuminate, and as quickly as possible. V3 stated at times residents are
having to wait for staff assistance, it is because staff are busy working with other residents.
On 5/22/24 at 12:38 PM, V4 (CNA) stated that he normally works from 6 AM - 2 PM on the 200 hall. V4
stated that he feels like the facility has enough staff. V4 stated that there are just times when multiple heavy
care residents needs assistance, which takes up time and the amount of staff available to assist others. V4
stated when residents are having to wait for assistance, it is due to staff being with other resident's, not that
they are just standing around.
On 5/22/24 at 12:54 PM, V1 (Administrator) stated that the facility does not have a staffing policy, and the
facility follows regulatory guidelines for staffing needs. V1 stated that there have been concerns presented
to her on and off, stemming from resident council meetings regarding long call light wait times. V1 stated
that the facility will go through periods where the times will be reported as being better, then worse again.
V1 stated the facility has explored different options to try and improve call light wait times, including
dispersing heavy care residents on different halls in the facility, looking at the staffing needs, staff
productivity, etc.
On 5/23/24 at 1:50 PM, V1 stated that her expectation is that call light be acknowledged by staff within 5
minutes.
On 05/23/24 at 02:51 PM, V7 (Medical Director) agreed that his expectations would be for staff to tend to
call light answer times as soon as possible. V7 acknowledges that a commode could potentially be
uncomfortable and if a resident was expressing discomfort and unsatisfactory wait times, those concerns
would need addressed and evaluated.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
145256
If continuation sheet
Page 8 of 9
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
145256
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
05/24/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Lakeland Rehab & Healthcare Center
800 West Temple Street
Effingham, IL 62401
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0758
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated,
prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic
medications are only used when the medication is necessary and PRN use is limited.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
interview and record review, the facility failed to ensure as needed psychotropic medications were ordered
for a specific duration for 2 (R52, R103) of 7 reviewed for unnecessary medications in the sample of 51.
Findings Include:
1. R103's admission Record documented R103 as being an [AGE] year-old male with an original admission
date to the facility as 9/13/23. Diagnoses on this form included but were not limited to: Generalized Anxiety
Disorder; Restlessness and Agitation; Unspecified Dementia, Unspecified Severity, with Agitation.
R103's Order Details include an order with a start date of 2/28/24 for, LORazepam Oral Tablet 0.5 MG
(Lorazepam) *Controlled Drug* Give 1 tablet by mouth every 12 hours as needed for behaviors and
increased anxiety. No duration for the use of this medication was noted.
2. R52's admission Record documented R52 as being a [AGE] year-old female with an original admission
date to the facility as 12/27/23. Diagnoses on this form included but were not limited to: Generalized Anxiety
Disorder.
R52's current Physician Orders include an order with a start date 2/5/24 for, LORazepam Oral Tablet 0.5
MG (Lorazepam) *Controlled Drug* Give 0.5 mg by mouth every 12 hours as needed for Anxiety. No
duration for the use of this medication was noted.
On 05/23/24 at 9:10 AM, V2 (Regional Nurse) stated that she had spoken with pharmacy and was under
the impression no end date for an as needed anti-anxiety medication was needed if clinical rationale for the
continued use was documented.
Review of the facility policy titled, Psychotropic Medication Use with a reviewed date of 09/2022
documented, .8. The timeframe for PRN (as needed) psychotropic medications, which are not antipsychotic
medications, will be limited to 14 days unless a longer timeframe is deemed appropriate by the attending
physician or the prescribing practitioner.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
145256
If continuation sheet
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