F 0550
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or
her rights.
Based on interview and record review the facility failed to respect residents' dignity by using cell phones
during resident care. This applies to 3 of 3 resident (R1, R2, and R3) reviewed for resident rights in the
sample of 6. The findings include:On 1/7/26 at 10:53 AM, V9 R1's Daughter stated, The CNAs (Certified
Nursing Assistants) are on their phones all the time. V9 stated on one occasion she was talking to a CNA,
the CNA had earbuds in, the CNA said hold on to the person she was talking to on her cell phone, reached
into her pocket to pause the phone call before she could talk to V9. V9 said she has recently observed
CNAs on their phone while providing care for her mother. On 1/7/26 at 10:53 AM, R1 stated, regarding staff
being on their phones during resident care, I see it all the time. On 1/7/26 at 1:04 PM, V8 R3's Mother
stated, I do see staff on their phones all the time. Yes, I have seen staff on their phones when providing
care. I don't like it, it shouldn't happen. It is disrespectful. (R3 was nonverbal, not alert, and not oriented.)
On 1/7/26 at 12:10 PM, R2 stated she does see staff on their phones while providing resident care. On
1/7/26 at 1:39 PM, V3 Director of Nursing (DON) stated cell phones should not be used while providing
care. V3 said it's disrespectful for staff to be on their cell phones while caring for residents. The facility's
Proper Cellphone Use policy (reviewed 2/26/21) showed, While at work, employees are expected to
exercise discretion in using personal cellphones. Absent extraordinary circumstances or during scheduled
employee lunch/breaks, employees are strongly discouraged from making any personal calls or texting
during work time.
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 3
Event ID:
145339
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
145339
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
01/08/2026
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Grove of Elmhurst, The
127 West Diversey
Elmhurst, IL 60126
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0693
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and
provide appropriate care for a resident with a feeding tube.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
observation, interview, and record review the facility failed to change a resident's feeding tube dressing as
ordered. This applies to 1 of 3 residents (R1) reviewed for nursing care in the sample of 6. The findings
include:R1's admission Record (Face Sheet) showed she was admitted to the facility on [DATE] with
diagnoses to include but not limited to functional quadriplegia (severe disability of all four limbs); ventilator
dependence, and heart failure. R1's Order Summary Report (Physician Order Sheet) showed an active
order started on 12/4/24 to Cleanse enteral tube feeding site with normal saline and apply dry dressing
every night shift. On 1/7/26 at 10:29 AM, R1 was supine in bed feeding herself a sweet roll. There was a
foul odor that appeared to be coming from R1. The odor was not consistent with stool odor. On 1/7/26 at
11:30 AM, V15 Shift Coordinator / Certified Nursing Assistant (CNA) and V16 CNA entered R1's room to
provide incontinence care. During incontinence care, it was requested that V15 lift R1's hospital gown to
expose her abdominal tube feeding site. R1's feeding tube dressing was a typical split 4-inch by 4-inch
cotton gauze drainage dressing (A dressing with a slit extending halfway into the dressing so the dressing
can encompass the feeding tube.) The dressing near the tube had dried black drainage and the odor which
was noted at 10:29 AM became more pronounced. The dressing was dated 12/29 (9 days prior). On 1/7/26
at 11:44 AM, V16 stated the odor was coming from R1's feeding tube site. On 1/7/26 at 11:55 AM, V17 R1's
Nurse stated the odor was coming from R1's feeding tube site. V17 stated the date on the dressing is the
date the dressing was changed. V17 stated, based on the appearance of the dressing, the date was
accurate. V17 stated the dressing should have been changed sometime before 1/7/26. V17 said feeding
tube dressings are typically changed daily on the night shift. On 1/7/26 at 12:02 PM, V17 changed R1's
dressing. The skin under R1's dressing was reddened and inflamed. V17 stated, R1's skin that was under
the dressing appeared raw. R1's December 2025 Treatment Administration Record (TAR) showed R1's tube
feeding dressing was documented as being done by the night shift staff on 12/30/25 and 12/31/25. R1's
January 2026 TAR showed R1's tube feeding dressing was documented as being done by the night shift
staff on 1/1/26 through 1/6/26. On 1/7/26 at 1:39 PM, V3 Director of Nursing stated feeding tube dressings
should be changed daily on the night shift. V3 said the purpose of the dressing changes is to prevent
infections. V3 said staff should not be documenting the completion of dressing changes unless the dressing
change is performed. The facility's Enteral Tube Feeding Care policy (Revised 6/30/25) showed, .Enteral
tube stoma care: Site must be cleansed and covered with a dry gauze daily. Dry gauze should be placed on
top of the G (gastric/stomach) tube bumper, otherwise, a slim layer of light breathable gauze can be
inserted under the disc.
Event ID:
Facility ID:
145339
If continuation sheet
Page 2 of 3
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
145339
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
01/08/2026
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Grove of Elmhurst, The
127 West Diversey
Elmhurst, IL 60126
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0880
Provide and implement an infection prevention and control program.
Level of Harm - Minimal harm
or potential for actual harm
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
observation, interview, and record review the facility failed to provide incontinence care in a manner to
prevent urinary tract infections (UTI). This applies to 1 of 3 residents (R1) reviewed for nursing care in the
sample of 6. The findings include:R1's admission Record (Face Sheet) showed she was admitted to the
facility on [DATE] with diagnoses to include but not limited to functional quadriplegia (severe disability of all
four limbs); ventilator dependence, and heart failure. On 1/7/26 at 11:30 AM, V15 Shift Coordinator /
Certified Nursing Assistant (CNA) and V16 CNA entered R1's room to provide incontinence care. R1 had a
moderate bowel movement that was tar-like. V16 started with R1 being on her back and cleaning the
vaginal area. V15 then rolled R1 to her right side and V16 began cleaning R1's buttocks. V16 wiped R1's
stool from the top of her buttocks toward her vagina; V16 wiped in this direction twice. V15 spoke quietly
and inaudibly to V16 after she had wiped her stool in the direction of R1's vagina. R1 was then rolled onto
her back and V16 had to clean her vaginal area a second time. On 1/7/26 at 1:16 PM, V15 stated he was
telling V16 to wipe away from R1's vagina. V15 stated wiping the stool the toward the vagina could lead to a
urinary tract infection. On 1/7/26 at 1:39 PM, V3 Director of Nursing (DON) stated stool should be wiped
away from the vagina to prevent contamination or infection. The facility's Incontinence and Perineal Care
policy (revised 6/30/25) showed, It is the policy of the facility to provide perineal care to ensure cleanliness
and comfort to the resident, to prevent infection and skin irritation, and to observe the resident's skin
condition.Maintain clean techniques.
Residents Affected - Few
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
145339
If continuation sheet
Page 3 of 3