Inspection·December 5, 2025

F 0584 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Some Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Based on observation, interview and record review, the facility failed to provide timely laundry services to maintain residents personal clothing in a clean useable condition for six of eighteen residents (R10, R12, R13, R14, R16 and R17) reviewed for Homelike environment.Findings include:On 12/3/25 at 9:50 AM, three clean linen carts observed in laundry room, filled with residents clean laundered clothing awaiting delivery. On 12/4/25 at 9:45 AM, the same three clean linen carts observed in laundry room still awaiting to be delivered. On 12/4/25 at 9:31 AM, R12 stated that it takes a while to get you clothes back, and R12 sometimes goes to laundry and asks to get some clothes. On 12/4/25 at 9:45 AM, V5 Laundry Aide stated there is an issue with missing and late laundry, as you can see both washers and dryers are going, and we have three 55-gallon garbage container, and two laundry carts filled of dirty clothes. V5 stated there is also two carts of clean clothes that have been here since yesterday and need to be delivered to the residents. On 12/4/25 at 9:50 AM, V15 Laundry Aide stated that there is a lot of clothes that need to be cleaned, there are three 55-gallon garbage containers and two laundry carts full of dirty clothes and linens. V15 stated that if it's only V15 working it's hard to wash, dry and fold the clothes and get them back to the residents. V15 stated that it takes several days to get the residents clothes, wash, dry, fold, hang them up and get them back to the residents. V15 stated that lots of residents come to the laundry door and knock and ask for their clothes. On 12/4/25 at 10:16 AM, R13 stated that a couple of weeks ago R13 filled out a complaint form for a missing hoodie that was brought to laundry to be cleaned. R13 stated three days later the hoodie was located in laundry and given back to R13. R13 stated that it always takes two-three days to get your clothes washed and returned by laundry. R13 stated that that is too long, R13 is always looking for R13's clothes and they are in laundry. On 12/4/25 at 10:50 AM, V6 Certified Nursing Assistant stated that there is an issue with residents getting their clean clothes back from laundry, it's been taking two-three days or more for them to get their clothes back.On 12/4/25 at 11:20 AM, V16 Certified Nursing Assistant stated that there has been an ongoing issue with residents not getting their clean clothes back for several days. V16 stated that laundry is backed up and it takes several days to clean and return clothes. On 12/4/25 at 11:45 AM, V2 Director of Nursing stated that the facility has been getting Concern/Complaint Forms regarding missing clothing. V2 stated that the residents' clothes have been found in laundry. V2 stated that laundry is not returning residents clean laundry in a timely manner and the resident believes that their clothes are missing. V2 confirmed there are three linen carts of clean laundry in the laundry room that needs to be delivered to the residents. On 12/4/25 at 1:19 PM, V1 Administrator confirmed there is an issue with the timing of returning residents clothes. V1 stated we are making plans to address this issue and get the residents clothes back to them in a timely manner. V1 stated that the facility has gotten several Concern forms regarding missing clothing that were later found in laundry due to not being returned to them in a timely manner.On 12/4/25 (continued on next page) Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation. LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER REPRESENTATIVE'S SIGNATURE TITLE (X6) DATE FORM CMS-2567 (02/99) Previous Versions Obsolete Facility ID: If continuation sheet Page 1 of 3 Event ID: 145371 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 145371 B. Wing A. Building (X3) DATE SURVEY COMPLETED 12/05/2025 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Arcadia Care Bloomington 1509 North Calhoun Street Bloomington, IL 61701 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)