Inspection·January 14, 2026

F 0550 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. Based on interview and record review the facility failed to treat a resident with dignity and respect for1 of 4 residents (R1) reviewed for dignity in the sample of 4. The findings include:On 1/14/26 at 10 AM, R1 was in her room alert and pleasant. R1 said she gets scared, and it causes her anxiety when someone yells and screams at her. My husband was abusive, yelling and screaming triggers me to be anxious. R1 said when V5 (Registered Nurse) talks to her, V5 sounded like V5 (RN) was screaming and yelling. Also, R1 found out that her physician was at the nursing home. V5 (RN) said because of your mammogram appointment, you missed your visit from your doctor. R1 said V5's statement did not sit well with her-, I am a cancer survivor, I had to go to my mammogram appointments. R1 said she complained to V5 about her feet hurting due to bone spurs, V5 responded there's always something wrong with you. R1 said V5 make her feel like she did not matter.On 1/14/26 at 11 AM, V5 stated to this surveyor, Even if you don't tell me the name, this is (R1), she had said to me before you scream and yell at me but this was my normal voice, what can I do? I have told R1, if she had an issue with me to tell the DON. (V2) V5 also confirmed that she told R1, she did not see her doctor because she was out for her mammogram appointment. V5 said she was aware R1 was a cancer survivor but did not know that R1 was offended by his comment. V5 said R1 has a lot of complaints about the staff. I told R1, you are alert, you can tell your complaints to the DON yourself. V5 said R1 was alert and can speak for herself. On 1/14/26 at 12 PM, V3 (Assistant Director of Nursing) said V5 had a high-pitched voice, V5 might not realize how his voice was coming across to R1. V3 also said V5 has a bubbly personality not sure if R1 was ok with that. V3 said all residents should be treated with respect.The facility policy on Dignity (undated) documents, this facility will promote care for residents in a manner and in environment that maintain or enhances each resident's self-esteem and self-worth. Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation. LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER REPRESENTATIVE'S SIGNATURE TITLE (X6) DATE FORM CMS-2567 (02/99) Previous Versions Obsolete Facility ID: If continuation sheet Page 1 of 2 Event ID: 145434 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 145434 B. Wing A. Building (X3) DATE SURVEY COMPLETED 01/14/2026 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Claridge Healthcare Center 700 Jenkisson Lake Bluff, IL 60044 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)