Health inspection·January 14, 2026

F 0550 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. Based on interview and record review the facility failed to treat a resident with dignity and respect for1 of 4 residents (R1) reviewed for dignity in the sample of 4. The findings include:On 1/14/26 at 10 AM, R1 was in her room alert and pleasant. R1 said she gets scared, and it causes her anxiety when someone yells and screams at her. My husband was abusive, yelling and screaming triggers me to be anxious. R1 said when V5 (Registered Nurse) talks to her, V5 sounded like V5 (RN) was screaming and yelling. Also, R1 found out that her physician was at the nursing home. V5 (RN) said because of your mammogram appointment, you missed your visit from your doctor. R1 said V5's statement did not sit well with her-, I am a cancer survivor, I had to go to my mammogram appointments. R1 said she complained to V5 about her feet hurting due to bone spurs, V5 responded there's always something wrong with you. R1 said V5 make her feel like she did not matter.On 1/14/26 at 11 AM, V5 stated to this surveyor, Even if you don't tell me the name, this is (R1), she had said to me before you scream and yell at me but this was my normal voice, what can I do? I have told R1, if she had an issue with me to tell the DON. (V2) V5 also confirmed that she told R1, she did not see her doctor because she was out for her mammogram appointment. V5 said she was aware R1 was a cancer survivor but did not know that R1 was offended by his comment. V5 said R1 has a lot of complaints about the staff. I told R1, you are alert, you can tell your complaints to the DON yourself. V5 said R1 was alert and can speak for herself. On 1/14/26 at 12 PM, V3 (Assistant Director of Nursing) said V5 had a high-pitched voice, V5 might not realize how his voice was coming across to R1. V3 also said V5 has a bubbly personality not sure if R1 was ok with that. V3 said all residents should be treated with respect.The facility policy on Dignity (undated) documents, this facility will promote care for residents in a manner and in environment that maintain or enhances each resident's self-esteem and self-worth. Page 1 of 2 145434 145434 01/14/2026 Claridge Healthcare Center 700 Jenkisson Lake Bluff, IL 60044

F 0684 Provide appropriate treatment and care according to orders, resident’s preferences and goals. Level of Harm - Minimal harm or potential for actual harm Based on interview and record review the facility failed to ensure a resident went to her outpatient medical appointment for 1 of 3 residents (R1) reviewed for medical appointments in the sample of 4.The findings include:A Hospital document entitled After Visit Summary dated 11/13/25 show R1 had surgical pathology of esophagogastroduodenoscopy (EGD). The results show, - Cratered ulcer in the middle third of the esophagus. Due to severe ulceration and peeling appearance of the ulceration, scope and dilatation was deferred. The document continues, Repeat EGD with interventional Gastroenterologist (G1) in 4 weeks.A progress notes dated 11/26/25 documents, R1's EGD return appointment was scheduled for 12/10/25 at 9:45 AM.On 1/14/26 at 10:15 AM, R1 stated she had been having issues with swallowing, I feel there's something here (pointing to her neck.) R1 said her G1 doctor has been trying to figure things out. R1 said she had gone through testing and was supposed to have a return appointment last 12/10/25 for repeat EGD. The appointment was cancelled by this Nursing Home due to no escort meaning no staff available to go with her. R1 said she was upset about it; it delayed her treatment. R1 said while she was having issues with swallowing, she had to wait more than a month for her repeat EGD due to no staff available to go with her. The appointment was moved tomorrow (1/15/26.)On 1/14/26 at 11: 15 AM, V7 (Registered Nurse) said due to no available escort, R1's appointment had to be cancelled. V5 said she called the Gastroenterology office, explained the situation. R1's appointment was moved to 1/15/26 (tomorrow) more than a month from the original appointment of 12/10/25. V5 said We can only do 1 medical appointment per day with escort here at this facility due to no staff available to escort. On 1/14/26 at 11:52 AM, V6 (Receptionist) said due to no staff available we can only do 1 medical appointment daily, that was an instruction from the DON. (V2)On 1/14/26 at 1:30 PM, V2 said she will work with staff to see who were willing to go with residents to escort when necessary medical appointments come up like R1's EGD. Residents Affected - Few 145434 Page 2 of 2