F 0658
Ensure services provided by the nursing facility meet professional standards of quality.
Level of Harm - Minimal harm
or potential for actual harm
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
interview and record review the facility failed to provide care and services according to accepted standards
of practice by failing to obtain a physician's order to remove an indwelling urinary catheter for a resident
diagnosed with urinary retention and failed to review a resident's hospital records upon admission for the
diagnosis and follow up care for an indwelling urinary catheter. These failures affected one (R1) of four
residents reviewed for improper nursing care.
Residents Affected - Few
Findings include:
R1 is [AGE] years of age. Current diagnoses include but are not limited to Persistent Atrial Fibrillation,
Influenza A, Dementia, Myocardial Infarction, Hypertension on admission 3/31/25 and Elevated [NAME]
Blood Cell Count on 4/3/25.
R1's comprehensive assessment section C cognitive status dated 4/7/2025 documents a brief interview for
mental status score of 3/15. This score indicates R1 has severe cognitive impairment.
During observations in the facility on 4/15/25, R1 was not in the facility during the investigation. R1 was
admitted to the hospital on [DATE] due to abnormal lab results for BUN (Blood Urea Nitrogen) and UTI
(urinary tract infection).
On 4/15/25 at 11:24 AM, V4 Licensed Practical Nurse (LPN) was inquired of R1's care. V4 said, when I took
care of him, he didn't have a urinary catheter.
On 4/16/25 at 10:17 AM, V2 Director of Nursing (DON) was inquired of V7 Assistant Director of Nursing
(ADON) for interview regarding R1's 4/1/25 progress note on removing his urinary catheter. V2 said, V7 is
the ADON, she's out of the country on vacation right now.
On 4/16/25 at 12:05 PM, V2 was inquired of R1's hospital discharge instructions related to the urinary
catheter and V7 removing R1's urinary catheter on 4/1/25. V8 RN Registered Nurse took R1's admission
report from the hospital. I see she put he had urinary retention with a foley (indwelling) catheter. I missed
the page on the transition of care document. R1 had a foley catheter because of his urinary retention.
Based on his diagnosis and clinical document his catheter was not to be removed. I reviewed the POS
(physician order sheets) and there was no order from the doctor to discontinue the catheter. It requires to
have a physician order to discontinue it. There was a medical diagnosis, we should have reviewed his
hospital documents thoroughly. We should have got an order from the doctor or NP (nurse practitioner)
before discontinuing the catheter.
R1's medical records were reviewed. On 3/31/25 at 7:35 PM, R1 was admitted to the facility with a
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 6
Event ID:
145468
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
145468
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
04/17/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Citadel of Skokie, The
9615 North Knox Avenue
Skokie, IL 60076
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0658
urinary catheter in place from the hospital.
Level of Harm - Minimal harm
or potential for actual harm
On 4/1/25 at 1:15 PM, V7 ADON's progress note documents the following: Resident foley catheter
discontinued for no qualifying diagnosis. R1's physician orders from 3/31/25 to 4/10/25 do not document an
order to remove his urinary catheter.
Residents Affected - Few
Review of V8 RN's 3/31/25 hospital admission report documents a significant medical history of urinary
retention with foley catheter 16 F (French) in place.
R1's discharge instructions reason for hospital stay state in part: you had urinary retention, and a catheter
was placed. You should follow up with Urology as an outpatient. You were started on Doxazosin to treat
enlarged prostate.
Your next steps- schedule an appointment with V9 Urology MD (Medical Doctor) as soon as possible for a
visit in one week for hospital follow up and management of urinary retention.
Active drain: urinary catheter placement date 3/20/25. Reason for foley catheter maintenance: acute urinary
retention: bladder outlet obstruction, or neurogenic bladder.
V9 MD's consultant recommendation documents- would recommend discharge home with foley (indwelling)
catheter. Would recommend follow up with urology. Patient may need to have chronic foley (indwelling)
catheter versus surgical insertion of suprapubic tube. Detailed hospitalization summary states in part:
Urinary Retention foley catheter placed 3/20 and adjusted based on 3/29 CT (computed tomography) scan.
Started doxazosin (as it can be crushed). Urology consulted: plan to discharge with foley catheter and will
need outpatient follow up with urology V9 MD or colleague.
V2 DON confirmed R1 was not seen by V9 MD as ordered 1 week after being discharged from the hospital.
There is no documentation the facility notified V9 MD that R1's urinary catheter was removed by V7 ADON
on 4/1/25.
The facility failed to document R1's urinary retention from his transition of care forms dated 3/31/25. V7
ADON failed to review R1's 3/31/25 hospital discharge forms and transition of care forms that document
R1's urinary retention and treatment with the urinary catheter prior to removing his catheter. V7 did not
obtain a physician's order to discontinue R1's urinary catheter.
During course of survey, the facility failed to provide requested facility policies.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
145468
If continuation sheet
Page 2 of 6
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
145468
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
04/17/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Citadel of Skokie, The
9615 North Knox Avenue
Skokie, IL 60076
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0690
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate
catheter care, and appropriate care to prevent urinary tract infections.
Level of Harm - Actual harm
Residents Affected - Few
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
interview and record review, the facility failed to obtain a physician's order to remove an indwelling urinary
catheter for a resident diagnosed with urinary retention and failed to review a resident's hospital records
upon admission for the diagnosis and follow up care for the indwelling urinary catheter. These failures
affected one (R1) of four residents reviewed for improper nursing care. This failure resulted in R1
developing abnormal lab values with urinary retention and UTI (Urinary Tract Infection), subsequently
requiring hospitalization.
Findings include:
R1 is [AGE] years of age. Current diagnoses include but are not limited to Persistent Atrial Fibrillation,
Influenza A, Dementia, Myocardial Infarction, Hypertension on admission 3/31/25 and Elevated [NAME]
Blood Cell Count on 4/3/25.
R1's comprehensive assessment section C cognitive status dated 4/7/2025 documents a brief interview for
mental status score of 3/15. This score indicates R1 has severe cognitive impairment.
During observations in the facility on 4/15/25, R1 was not in the facility during the investigation. R1 was
admitted to the hospital per review of the facility census and electronic medical record on 4/10/25 due to
abnormal lab results for BUN (Blood Urea Nitrogen) 99 mg/dl (milligrams/deciliter). This is significantly
elevated and considered a serious indicator of kidney dysfunction or other health issues. The normal range
for the BUN is 7-20 mg/dl. R1 was admitted for a UTI (urinary tract infection).
On 4/15/25 at 11:24 AM, V4 Licensed Practical Nurse (LPN) was inquired of R1's care. V4 said, R1 had
some abnormal labs. When I took care of him, he didn't have a urinary catheter. His BUN was high 99. He
was already on an antibiotic for Leukocytosis (elevated white blood cell count). He was on Amoxicillin then
the Nurse Practitioner (NP) switched it to Cipro. On April 3rd his admission labs included a UA (urinalysis)
and C&S (culture and sensitivity) due to abnormalities as a prophylactic. He was transferred to the hospital
on April 10th, it was due to his Leukocytosis. Haven't heard anything yet from the hospital.
On 4/16/25 at 10:17 AM, V2 Director of Nursing (DON) was inquired of V7 Assistant Director of Nursing
(ADON) for interview regarding R1's 4/1/25 progress note on removing his urinary catheter. V2 said, V7 is
the ADON, she's out of the country on vacation right now.
On 4/16/25 at 12:05 PM, V2 DON was inquired of R1's hospital discharge instructions related to the urinary
catheter and V7 ADON removing R1's urinary catheter on 4/1/25. V2 said, R1 was to follow up with urology
in a week. Our receptionist schedules all the appointments. She's not a nurse. The receptionist scheduled
him to see urology on May 12th at 9:40 AM. I'd have to find out with her why it was for that date. I gave her
the hospital follow up instructions to set up the appointment with urology. V7 ADON and I follow up with the
appointments. The receptionist sends us an email when she makes the appointments, and we discuss it in
our morning meetings. I wasn't able to check on this or the urgency of his appointment.
V2 DON said, I reviewed the transition of care documents, and I wasn't able to locate a diagnosis
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
145468
If continuation sheet
Page 3 of 6
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
145468
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
04/17/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Citadel of Skokie, The
9615 North Knox Avenue
Skokie, IL 60076
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0690
Level of Harm - Actual harm
Residents Affected - Few
for the catheter. V8 RN Registered Nurse took R1's admission report from the hospital. I see she put he had
urinary retention with a foley (indwelling) catheter. I missed the page on the transition of care document. R1
was on a foley catheter because of his urinary retention. Based on his diagnosis and clinical document his
catheter was not to be removed. I reviewed the POS (physician order sheets) and there was no order from
the doctor to discontinue the catheter. It requires to have a physician order to discontinue it. There was a
medical diagnosis, we should have reviewed his hospital documents thoroughly. We should have got an
order from the doctor or NP (nurse practitioner) before discontinuing the catheter.
R1's medical records were reviewed. On 3/31/25 at 7:35 PM, R1 was admitted to the facility with a urinary
catheter in place from the hospital.
On 4/1/25 at 11:47 AM, R1 was seen by the internal medicine nurse practitioner in the facility. The nurse
practitioner did not document R1's urinary catheter during her assessment. The documentation states in
part- Urinary: no dysuria (painful urination), hematuria (blood in urine). Reviewed: labs/hospital
records/chart/ allergies/meds/MD (medical doctor) and nursing notes.
On 4/1/25 at 1:15 PM, V7 ADON's progress note documents the following: Resident foley catheter
discontinued for no qualifying diagnosis. R1's physician orders from 3/31/25 to 4/10/25 do not document an
order to remove his urinary catheter.
Review of V8 RN's 3/31/25 hospital admission report documents a significant medical history of urinary
retention with foley catheter 16 F (French) in place.
R1's discharge instructions reason for hospital stay state in part: you had urinary retention, and a catheter
was placed. You should follow up with Urology as an outpatient. You were started on Doxazosin to treat
enlarged prostate.
Your next steps- schedule an appointment with V9 Urology Medical Doctor (MD) as soon as possible for a
visit in one week for hospital follow up and management of urinary retention.
Review of R1's physician order sheets documents Doxazosin Mesylate 1 tablet by mouth one time a day for
HTN ordered 3/31/25. The medication can be used to treat urinary problems caused by an enlarged
prostate. It can also treat high blood pressure when used alone or in combination with other medications.
R1's transition of care form dated 3/31/25 documents contact information for follow up providers. V9 MD is
listed to schedule an appointment as soon as possible for a visit in one week for hospital follow up and
management of urinary retention. V9's address and phone number are listed.
Active drain: urinary catheter placement date 3/20/25. Reason for foley catheter maintenance: acute urinary
retention: bladder outlet obstruction, or neurogenic bladder.
V9 MD's consultant recommendation documents- would recommend discharge home with foley (indwelling)
catheter. Would recommend follow up with urology. Patient may need to have chronic foley (indwelling)
catheter versus surgical insertion of suprapubic tube. He has multiple medical problems and may not
benefit from transurethral resection of bladder outlet obstruction.
Detailed hospitalization summary states in part: Urinary Retention foley catheter placed 3/20 and
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
145468
If continuation sheet
Page 4 of 6
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
145468
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
04/17/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Citadel of Skokie, The
9615 North Knox Avenue
Skokie, IL 60076
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0690
Level of Harm - Actual harm
Residents Affected - Few
adjusted based on 3/29 CT (computed tomography) scan. Started doxazosin (as it can be crushed).
Urology consulted: plan to discharge with foley catheter and will need outpatient follow up with urology V9
MD or colleague.
V2 DON confirmed R1 was not seen by V9 MD as ordered 1 week after being discharged from the hospital.
There is no documentation the facility notified V9 MD that R1's urinary catheter was removed by V7 ADON
on 4/1/25.
On 4/3/25 at 1:32 PM, R1's nurse practitioner ordered a stat (immediate) urine analysis and
culture/sensitivity.
On 4/4/25 at 8:49 PM, R1's urine test results document- antimicrobial resistance and urinary bacteria. R1's
nurse practitioner was informed with no new orders received. The laboratory report documents urinary
bacteria- Pseudomonas Aeruginosa and Citrobacter Freundii.
On 4/7/2025 at 11:39 AM, R1 was assessed by his nurse practitioner regarding the urine test results. The
nurse practitioner documents the following- Internal Medicine Progress Note CC/ reason for visit:
UTI/leukocytosis Assessment and Plan: #. UTI: - UA/CS with Pseudomonas aeruginosa and Citrobacter
Freundii. To start Cipro 500mg BID x 5 days.
On 4/10/25 R1 was transferred to the hospital via ambulance for abnormal lab results.
R1's 4/10/25 emergency room provider notes state in part: HPI History of present illness- R1 presents with
abnormal labs. According to paperwork he had blood drawn today and revealed that his creatinine
increased from 4 to 1 from last week. Patient currently being treated for urinary tract infection with
Ciprofloxacin which he started a few days ago. Medical decision making: R1 presents with a urinary tract
infection, questionable altered mental status as well as increased creatinine on outpatient labs. We did
perform a bladder scan which revealed 1400 ml (milliliters) of purulent (containing or producing pus, a thick
yellowish fluid that indicates infection) urine in the patient's bladder. This was removed with a foley catheter
however appeared to be similar to frank pus. (Clear and evident presence of pus, a thick, usually yellow or
greenish fluid, in a wound or other area of the body. It's a sign that the area is infected, indicating the body's
immune system is actively fighting an infection.) R1 remains hospitalized at this time.
R1's nephrology consult note, during hospitalization dated 4/12/25 documents, HPI: presented from his
Nursing Home for increase in his Creatinine levels from a week ago. During recent hospitalization 3/12 3/21 for lethargy secondary to sepsis to influenza and aspiration pneumonia, course was complicated by
Acute Kidney Injury and urinary retention, where a foley was placed. Urology recommending discharge
home with Foley Catheter, follow- up with urology, and chronic Foley versus surgical insertion of suprapubic
tube.
UA (urinalysis) was unable to be completed due to purulent urine, though it did show extensive neutrophils
and bacteria, foley catheter is in place, but the bladder was distended on CT, also with new bolateral (sic)
hydronephrosis.
On 4/17/25 at 8:25 AM, call placed to V9 MD's office for interview. Message left with staff, awaiting return
call. On 4/17/25 at 11:31 AM, received a return call from V9 MD's office that V9 is in surgery and another
staff will attempt to return the call.
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
145468
If continuation sheet
Page 5 of 6
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
145468
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
04/17/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Citadel of Skokie, The
9615 North Knox Avenue
Skokie, IL 60076
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0690
During course of survey, facility failed to provide requested policies.
Level of Harm - Actual harm
National Institute of Health (December 2019) documents (in part) Urinary retention is a condition in which
you cannot empty all the urine from your bladder. Urinary retention can be acute-a sudden inability to
urinate, or chronic-a gradual inability to completely empty the bladder of urine. Urinary retention results
from either a blockage that partially or fully prevents Treatments for urinary retention may include draining
the bladder
Residents Affected - Few
Administrative Code TITLE 68: Professions And Occupations (January 4, 2021) Professional Responsibility
includes making decisions and judgments requiring use of knowledge acquired by completion of an
approved program for licensure as a practical, professional or advanced practice registered nurse.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
145468
If continuation sheet
Page 6 of 6