Health inspection·September 4, 2025

F 0689 Level of Harm - Immediate jeopardy to resident health or safety Residents Affected - Many accompanied by his son. R2' Son states that resident was living in a hotel locally for several months after unsuccessful integration attempts in other Long Term Care (LTC) Facilities; resident was caring for himself and became progressively weaker.Local Police Report dated 8/25/2025 at 8:31 PM documents while patrolling East on 27th Street, I heard an audible alarm coming from [NAME] Health Care Facility. I could see an elderly male in a wheelchair exiting a rear fire exit door and determined that this was the source of the alarm. I met with R2, a resident at the facility. R2 was upset and complained that he wanted to leave the facility with police. I asked staff if R2 was a patient with Alzheimer's or Dementia or agitation. Staff indicated they did not know. I became concerned about R2 continuing to try to leave the facility unsupervised by staff and concerned about staff apparent lack of knowledge regarding the patient, his diagnoses, or needs.On 8/28/2025 at 8:05 AM R2's room location is adjacent to a fire exit door.On 8/28/2025 at 8:15 AM no binder for residents at risk for elopement noted at nurse's station. On 8/28/2025 at 8:45 AM V4, Registered Nurse (RN), stated the facility has many residents that wander. V4, RN, stated if a resident is at risk for wandering, they will have an ankle bracelet on and an alarm pad in their wheelchair. V4 stated the facility does not have a list of residents that are at risk for leaving the facility unattended.On 8/28/2025 at 8:52 AM, V5, Licensed Practical Nurse (LPN), stated if a resident is at risk for wandering, the resident will have a Wander Guard on and the facility will watch them closely. V5 stated the facility does not have a list of residents that are at risk for elopement or wandering.On 8/28/2025 at 9:20 AM V8, Certified Nursing Assistant (CNA), denied knowing of a list or book of residents that are at risk for wandering/elopement.On 8/28/2025 at 9:26 AM V9, CNA, stated residents will have a Wander Guard in place if they are at risk for exiting. V9 stated the facility does not have a list or book of residents that are at risk for wandering or eloping that she knows of.On 9/2/2025 at 12:38 PM V11, CNA, stated if a resident is at risk for wandering, the resident will have a Wander Guard in place on their wrist or ankle. V11 denied knowing if the facility keeps a list of residents who are at risk for elopement.On 9/2/2025 at 12:42 PM V13, LPN, stated the facility does not have a book or list of residents that are at risk for wandering/elopement, and residents that are at risk will have a Wander Guard in place.On 9/2/2025 at 12:48 PM V23, CNA, stated the facility does not have a list or book of residents at risk for elopement that she knows of. V23 stated resident that are at risk for eloping will have a Wander Guard on and she will get told in shift report which residents at are risk.On 9/2/2025 at 12:53 PM V24, LPN, stated the facility's computer system use to have a communication page where you could tell if a resident was at risk for eloping the facility. V24 denied the facility having a list or book of resident who are at risk for eloping.On 8/29/2025 at 1:30 PM V2, Director of Nursing (DON), stated a resident's Elopement Assessment score will determine if a resident is at risk for elopement and if the need for a Wander Guard is applicable as stated in the facility's Wandering/Elopement Policy.On 9/2/2025 at 3:51PM V26, RN, stated the facility does not have a book or list of residents that are at risk for wandering or elopement. V26, RN, stated the facility just knows who is at risk and staff with watch those residents closely, and most of those residents will have a Wander Guard on.On 8/28/2025 at 11:35 AM V11, CNA, stated R2 has always walked up and down the hallways and has made the comment that he wants to go into the alleyway outside and leave the facility. V11 stated there is an exit door by R2's room that R2 will look at and say he wants to go out the door to that alley.On 8/28/2025 at 11:45 AM V12, Activity Aide, stated R2 does have exiting seeking behaviors and likes to wander. V12, stated R2 has gotten out of the facility a couple months ago and just a couple days ago. V12, stated 2 local police officers were doing their rounds in the area a couple days ago, when they heard the door alarm and found R2 and brought R2 back into the facility.On 8/28/2025 (continued on next page) FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 145508 If continuation sheet Page 2 of 6 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 145508 B. Wing A. Building (X3) DATE SURVEY COMPLETED 09/04/2025 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Highland Health Care Center 1450 26th Street Highland, IL 62249 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0689 Level of Harm - Immediate jeopardy to resident health or safety Residents Affected - Many at 12:00 PM V13, LPN, stated R2 will wander in the hallways and tries to go out of the facility by the front door.On 8/28/2025 at 1:25 PM V14, LPN/MDS/Care Plan Coordinator, stated R2 does exit seek and has had a couple episodes where R2 has tried to exit the facility. V14 stated she is unsure of the exact dates R2 has tried to elope from the facility. V14 stated the facility had a recent episode where R2 tried to exit the facility and the local police department were patrolling the area, heard the door alarms, and saw R2 trying to exit the facility, but is unsure of the exact date.On 8/28/2025 at 2:12 PM V15 LPN stated she was working on 8/25/2025 when she heard R2 had gone out of one of the doors of the facility and police brought R2 back inside the facility.On 8/28/2025 2:31 PM V17, CNA, stated she was working the evening on 8/25/2025 when R2 got out of the facility. V17 stated she was in another residents room providing care when she heard a nurse state over the intercom that the G Hall door was open. V17 stated she was unable to response to the door alarm due to providing resident care. V17 stated R2 does like to exit seek and by the time she was done providing care to her resident, there were local police officers in the facility that had assisted R2 to his room. V17 stated after the incident R2 was placed on 15-minute checks.On 8/28/2025 at 2:54 PM V18, CNA, stated she was in another resident's room putting a resident to bed when she heard the nurse say the G Hall door alarm was going off. V18 stated she was unable to leave the resident she was helping to check the door alarm. V18 stated R2 does wander the facility and tries to exit the facility.On 8/28/2025 at 3:03 PM V2, DON, stated if R2 gets upset, R2 will want to go outside. V2, DON, stated R2 has never exited the building without being accompanied by staff. V2, DON, stated on 8/25/2025 V3, Local Police Officer, was driving by the facility doing surveillance when V3 heard the door alarm going off and could see R2's wheelchair in the doorway. V2 stated R2 did not get out of the doorway threshold and never made it outside of the facility. V2 stated R2 did not get out of the facility, so an incident report did not need to be done. V2 stated R2 was placed on 15-minute checks on the evening of 8/25/2025 after the incident and R2 remains on 15-minute checks.On 8/28/2025 at 3:57 PM V16, RN stated she was passing medication on the front side of the building when she heard the G Hall door alarm go off. V16 stated she paged for staff to go look at the door. V16 stated when she got down the hall to the G Hall door, R2 was by the door and the local police department officers were with R2. V16 stated local police officers talked to R2, brought R2 back inside the facility and helped R2 back into his room. V16 denied knowledge of R2 previously trying to get out of the facility.On 8/29/2025 at 10:00 AM R4 stated her room is right by the G Hall exit door and R2 tries to exit the door and get out of the facility. R4 stated R2 has gotten out of the facility a couple months ago and made it all the way down the road and staff have had to chase him. R4 stated R2 will tell her he wants to leave the facility. R4 stated on 8/25/2025 R2 told her that he did not want to stay in the facility and wanted to leave. R4's MDS dated [DATE] documents R4 is cognitively intact.On 8/29/2025 at 10:16 AM V21, LPN, stated R2 tries to exit the facility and has exit seeking behaviors.On 8/29/2025 at 10:22 AM V3, Local Police Officer, stated he was on patrol the evening of 8/25/2025 and was in the area outside of the facility when he heard an alarm sounding. V3 stated he could see a fire exit door open and a resident trying to go outside of the door unattended. V3 stated R2 was in the process of exiting the facility and the front wheels of R2's wheelchair was already out of the doorway when he walked up to the door. V3 stated no staff was near R2 when he approached R2. V3 stated he happened to be in the right place at the right time and if he didn't hear the alarm or see R2, R2 could have gotten farther outside of the facility then he did. V3 stated he was able to speak with R2 and R2 kept saying he wanted to leave the facility. V3 stated he is unsure how R2 was able to get the door open and start leaving with no staff around him. V3 stated when he got R2 back in the facility the nurse V16 just (continued on next page) FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 145508 If continuation sheet Page 3 of 6 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 145508 B. Wing A. Building (X3) DATE SURVEY COMPLETED 09/04/2025 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Highland Health Care Center 1450 26th Street Highland, IL 62249 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0689 Level of Harm - Immediate jeopardy to resident health or safety Residents Affected - Many stood there and did not assess R2 or take him back to his room. V3 stated V16 did not know any health information on R2 when V3 asked regarding R2's cognition. V3 stated when he spoke to staff regarding how R2 was able to get the facility door open, no one had any idea what was going on or could tell him any information about R2 and R2's medical diagnosis. V3 stated it seemed odd that no staff knew the cognitive status of R2 or how he was able to get the door open.On 8/29/2025 at 11:10 AM V7, Social Services Director (SSD), stated R2's cognition fluctuates and with his lack of safety awareness at time, staff needs to be present with R2 when outside.On 8/29/2025 at 11:25 AM V2 stated R2 has gone for walk down the street with staff. V2 stated she would not encourage R2 to be outside by himself. V2 stated she would expect her staff to follow the documentation policy and to document when any event or behaviors occurs. V2 stated there is no documentation regarding the event from 8/25/2025 and there was no incident report done regarding R2 trying to get out of the facility on 8/25/2025 because R2 did not make it out of the facility. V2 stated she was told by V3 that an incident report would not be made, and they would consider this a wellness check. V1, Administrator, stated R2 has never gotten out of the facility and no elopement events have occurred with R2 or any resident. V1, stated she is not aware of R2 exiting the facility without staff present. V1 stated if something is not documented, then it didn't happen.On 8/29/2025 at 11:41 AM V22, RN, stated R2 is confused and thinks he needs to leave the facility. V22 stated R2 wanted to go outside previously, and she walked with him outside of the facility down the road to see the church nearby. V22, LPN, stated she is unsure the date that she walked R2 down the road by the church, but knows it was hot outside.On 9/1/2025 at 8:48 AM V19, R2's Son, stated R2 is forgetful at times and needs staff assistance with getting out of bed into his wheelchair. V19 stated he has never been informed by the facility that R2 has tried to exit the facility or has been successful with exiting the facility.On 9/2/2025 at 12:42 PM V13, LPN, stated R2 has a history of wandering the facility and trying to exit. V13 stated R2 has always been that way and will tell staff that he wants to go home.On 8/29/2025 at 1:10 PM V20, Facility Medical Director, stated R2 has a diagnosis of mental illness and dementia and does not comprehend or understand what is going on at times. V20 stated he was informed about a month ago that R2 had exited the facility out of the front lobby door and made it down the road before staff could get to him. V20 stated it is not safe for R2 to be outside unattended due to his cognition and safety awareness. V20 stated he was not informed of R2 setting off the door alarm or the police seeing R2 in the doorway trying to exit the facility on 8/25/2025.On 9/2/2025 at 1:01 PM V20, Facility Medical Director, stated he has been R2's medical doctor since R2 was admitted to the facility. V20 stated R2 has always exhibited exit seeking behaviors since admission and V20 has given the facility his opinion that R2 be on the locked unit. V20 stated it is not appropriate for R2's room to be close to any door in the facility due to his exit seeking behaviors. V20 stated if R2 was to get outside of the facility unattended, R2 could get hit by a car, get lost, fall, hit his head, and/or die.On 9/3/2025 at 10:00 AM IJ template presented and read to V1, Administrator, V2, DON, and V28, Chief Operating Officer (COO). At presentation of the IJ template, V1, stated V2 had a soft file on the incident that happened in July while she was on vacation, which the facility called her on. V1 wanted the survey team to look at this file. Survey team stated the file would be looked at after the presentation of the IJ template. V1 and V2 were reminded they were asked for any documentation or incident reports on R2's elopement attempts or exit seeking behaviors. V1 and V2 were reminded that they stated in previous interviews that the facility did not have any documents on any elopement attempts or incidents regarding R2.On 9/3/2025 at 11:23 AM V28, COO, present this surveyor with R2's soft file dated 7/19/2025. The file contained 5 Staff Witness statements dated 7/19/2025 from V12, Activity Aide; V16, RN; (continued on next page) FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 145508 If continuation sheet Page 4 of 6 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 145508 B. Wing A. Building (X3) DATE SURVEY COMPLETED 09/04/2025 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Highland Health Care Center 1450 26th Street Highland, IL 62249 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0689 Level of Harm - Immediate jeopardy to resident health or safety Residents Affected - Many V22, RN; V29, CNA; and V30, LPN. 4 of the 5 witness statements dated 7/19/2025 documented signature via phone and were not signed by the staff member. Witness statement dated 7/19/2025 by V16, RN, documents I was in another residents room, and heard door alarm. I seen R2 at the door, so I ran to him. R2 was upset because the door on the hallway was closed and was wanting to go outside. I couldn't keep R2 inside so I went outside with him and called V22, RN. V22 then came outside and stayed with him until he was ready to come back in. We then put him on 15 minute checks. During this investigation in a previous interview on 8/28/2025 at 3:57 PM with V16, V16 denied R2 trying to exit the facility prior to the incident on 8/25/2025.The Facility's Charting and Documentation Policy Date Revised 11/21/2020 documents Policy Interpretation and Implementation: The following information is to be documented in the resident medical record: objective observations, treatment or services performed, changes in the resident's condition, events, incidents, or accidents involving the resident.The Facility's Wandering/Elopement Policy Date Revised 3/13/2024 documents All residents are assessed for risk of unsafe wandering and/or elopement and those who are identified as at risk will be assessed for utilizing the safety interventions of a Wander Guard bracelet (where applicable) to prevent unsafe exit from the center. If not applicable, the Interdisciplinary Team will meet to discuss other safety measures that will be put in place. Policy Interpretations and Implementations section documents If a resident exhibits exit seeking behaviors or expresses the desire/determination to leave and if that resident is not cognitively able to support independent decision making, a new Elopement Risk Assessment and review by the interdisciplinary team will be conducted. Other safety interventions may be utilized pending the assessment. On 9/3/2025 at 11:43 AM Abatement #1 not accepted.On 9/3/225 at 12:39 PM Abatement #2 accepted.The facility took the following actions to remove the Immediacy:1.Immediate Actions Taken for Identified ResidentsR2 continues to reside in the facility.The following immediate actions were initiated on September 2, 2025, by V31, Regional Resident Services Director:Care plan reviewed to ensure appropriate interventions addressing exit-seeking behaviors. Elopement risk assessment reviewed for accuracy and completeness.2. Identification of Other Residents Who Could Potentially Be AffectedAll residents were considered to have the potential to be affected.3. Measures Implemented / System Changes Elopement assessments for all residents were reviewed and updated for accuracy as needed (initiated September 2, 2025, by V31)Care plans for residents identified as at risk for elopement were reviewed and revised with appropriate interventions (initiated September 2, 2025, by V31).Behavior tracking was initiated for all residents identified as at risk for elopement or exit-seeking behaviors (initiated September 2, 2025, by V31).Staff Education (initiated September 2, 2025, led by V2, DON):Elopement policy and procedures.Recognition of exit-seeking behaviors. Accurate and timely documentation requirements.Location and use of the facility's Elopement Binder.Licensed nursing staff received additional targeted training on documenting elopement attempts and exit-seeking behaviors.If staff are unable to be reached, the facility will ensure those staff members are educated prior to working their next shift to ensure compliance.Policy Review: The Elopement Policy and Documentation Policy regarding exit-seeking behaviors were reviewed and approved by the below on September 3rd, 2025.V32, Chief Nursing OfficerV28, Chief Operating Officer4. Monitoring of Corrective ActionsDON or designee will:Review the 24-hour report and behavior tracking logs daily (Monday-Friday) for 12 weeks to identify and address exit-seeking behaviors (initiated September 3, 2025).Review all new admissions and readmissions daily (Monday-Friday) for 12 weeks to ensure elopement assessments are accurate and care plans reflect appropriate interventions (initiated September 3, 2025).The Administrator or designee will:Provide monthly in-services on elopement policy, identification of exit-seeking behaviors, and implementation of appropriate interventions (initiated September 3, (continued on next page) FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 145508 If continuation sheet Page 5 of 6 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 145508 B. Wing A. Building (X3) DATE SURVEY COMPLETED 09/04/2025 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Highland Health Care Center 1450 26th Street Highland, IL 62249 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0689 Level of Harm - Immediate jeopardy to resident health or safety Residents Affected - Many FORM CMS-2567 (02/99) Previous Versions Obsolete 2025). Conduct weekly monitoring of three residents identified as at risk for elopement (initiated September 3, 2025) to ensure:Elopement assessments are completed.Wandering/exit-seeking behaviors are documented and addressed with interventions.Care plans are updated as needed. Results of all monitoring activities will be reviewed during weekly Quality Assurance and Performance Improvement (QAPI) meetings led by the Administrator for 12 weeks (initiated September 3, 2025). Additional education and corrective measures will be implemented as necessary until sustained compliance is achieved.Removal/Completion Date: 9/3/2025Surveyors validated the removal of abatement by reviewing medical records and the facility's elopement book. R2's medical record was furthered reviewed. Surveyors reviewed additional sampled resident's medical records to ensure the facility's following the Wandering/Elopement policy. Employees including V1, Administrator; V2, DON; V6, CNA Supervisor; V7, SSD; V11, CNA; V27, LPN; V30, LPN/Infection Control; V33, Kitchen/Activity Aide; V34, Laundry; V35, CNA; V36, CNA; V37, CNA; V38, COTA; V39, Human Resources Coordinator; V40, Speech Language Pathologist; V41, Activity Director; V42, Assistant Director of Nursing; V43, Housekeeping Supervisor; V44, Nurse Aide Non-Certified; V45, LPN/Nurse Supervisor/Wound Care Coordinator; V46, Food Service Director; and V47, Activity Aide interviewed regarding the facility's in-services. Date of Completion 9/3/2025. V1 stated all staff have been in-serviced on the facility's Wandering/Elopement policy and where the facility's Elopement book is located, and if they haven't been they will be in-serviced on the policy prior to the start of their shift. Event ID: Facility ID: 145508 If continuation sheet Page 6 of 6