F 0684
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Level of Harm - Minimal harm
or potential for actual harm
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
observation, interview and record review, the facility failed to follow standard professional practices by not
implementing its policy and practices for hand hygiene and gloves usage during medication administration
and wound care.
Residents Affected - Some
This applies to 4 of 7 residents (R6, R67, R68 and R166) reviewed for quality of care during wound care
and medication administration in a total sample of 8.
The findings include
1. On 11/07/21 at 12:14 P.M., V17 (RN/Registered Nurse) administered 2 units of Insulin subcutaneously
via injection into R68's right side of the abdominal area. Prior to administering the insulin injection, V17 did
not perform hand hygiene, and proceeded to touch computer keys, then lifted R68's shirt and injected the
Insulin. V17 also did not don gloves prior to injecting the insulin.
On 11/07/2021 at 3:33 P.M., V5 (Director of Nursing) stated that they do not have policy for donning on
gloves when injection was provided. However, the expectation and standard of practice to ensure infection
control was for the nurse/staff to perform hand hygiene and don on gloves prior to injection due to a risk for
contact exposure of bodily fluids.
The H&P (History and Physical) dated 11/4/2021 shows that R68, an [AGE] year old with diagnoses of
diabetes mellitus, melanoma, fall on 10/29/2021 and sustained fractures to the lumbar 1 and 4 area.
2. On 11/08/21 from 8:45 A.M. to 9:43 A.M., medications were administered to R166 by V16 (RN/
Registered Nurse). The following were the medications that were administered: Baclofen 10 mg. 1 tab.,
Vasotec 10 mg. 1/2 tab., Vitamin D 50, 000 units, Vitamin E 400 mg. 1 tab., and Magnesium oxide 400 mg.
1 tab. In between medication administration, V16 informed R166 that she will apply the Bactroban ointment
to R166's buttocks area. R166 pulled down his pants with V16's assistance. Then V16's stated I have to get
gauze to clean the buttocks area before applying the Bactroban. V16 left the room and took the gauze from
the nursing station, then R166 said I am going to therapy in few minutes, I just want my Tylenol and the
medication for blood clot (Eloquis), will take shower after therapy then you can apply the cream
(Bactroban). V16 washed hands at R166's bathroom hand sink and then turned off the water from faucet
with bare hands and did not use a paper towel for creating a barrier to prevent cross contamination, and
proceeded to administer R166's Tylenol 2 tablets.
The H&P (History and Physical) dated 11/3/2021 shows that R166, a [AGE] year old with PMH (Past
Medical History) of HIV (Human Immunodeficiency Virus), OSA (Obstructive Sleep Apnea), hyperlipidemia,
hypertension, severe lumbar stenosis of lumbar 3 and 4, and had undergone discectomy on 10/16/2021.
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 6
Event ID:
145526
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
145526
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
11/10/2021
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Gottlieb Memorial Hospital
701 West North Avenue
Melrose Park, IL 60160
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0684
Discussed infection control concerns with V4 (Administrator) and V5 on 11/08/21 at 10:45 A.M.
Level of Harm - Minimal harm
or potential for actual harm
3. The facility Weekly Pressure Ulcer log dated November 2021 showed that R67 was admitted with a stage
2 pressure ulcers to the left and right gluteal fold and the sacrum. The EHR (Electronic Health Record)
showed a physician order to treat the pressure ulcers with Zinc oxide and cover the pressure ulcer with a
foam dressing.
Residents Affected - Some
On 11/09/21 at 12:20 P.M., R67's pressure ulcer wound dressing was changed by V11 (Registered Nurse).
V15 (CNA/ Certified Nurse Assistant) assisted V11. V11 donned a pair of gloves, proceeded to remove the
soiled dressing from R67's sacrum/gluteal folds. The soiled dressing had a black substance on it. V11
continued to wipe R67's sacrum and the left and right gluteal folds using a moistened towelette. There were
stage 2 pressure ulcers of R67's right and left gluteal fold and sacrum. After V11 wiped the sacrum and
gluteal folds, V11 removed her soiled gloves, and donned a new pair of gloves. V11 failed to perform hand
hygiene prior to donning a new pair of gloves.
The H&P (History and Physical) dated 10/29/2021 shows that R67, [AGE] year old with diagnoses of
weakness, leg edema and left leg DVT (deep vein thrombosis).
On 11/09/21 at 12:25 PM, V5 (Director of Nursing) stated that it is the facility's practice to implement hand
hygiene after removing soiled gloves and before donning a new pair of gloves during wound dressing
changes when the soiled dressing was removed. 4. According to the Physician History and Physical dated
09/21/2021, R6 had diagnoses including hypertension, chronic obstructive pulmonary disease, status post
right hip replacement with recent fall with a femur fracture, alcoholism, anemia, and heart disease.
The Minimum Data Set (MDS) dated [DATE] showed R6 needed extensive assistance of two people for bed
mobility, transfers, and toilet use. R6's cognition was intact. R6 had unhealed pressure ulcers and was at
risk for developing pressure ulcers.
The Physician Order Sheet (POS) showed R6 had an order for a coccyx dressing to clean with sterile
saline, dry, apply medihoney, and cover with a sacral foam dressing change daily and as needed if soiled.
On 11/08/21 at 1:44 PM, V14 (Registered Nurse/RN Wound Care) assisted V2 (RN) during wound care. V2
donned gloves and cleansed R6's wound using wound cleanser and gauze. Without changing gloves, V2
applied medihoney ointment to the wound using a wooden depressor, then placed a new foam dressing
cover to the wound. V2 took a marker from her pocket to write the date on the dressing.
On 11/09/21 at 12:55 PM, V5 (Director of Nursing/DON) said the nurse should change gloves and perform
hand hygiene after the wound was cleaned and before applying the medication and dressing. V4
(Administrator) was present.
The facility's Hand Hygiene policy dated 07/2019 includes to perform hand hygiene if moving from a
contaminated body site to a clean body site during patient care.
Review of the facility's policy for Handwashing with revision date of 7/2019 showed: II. a). Handwashing; c.
Wet hands with running water. Apply soap thoroughly . Rinse hands thoroughly under running water.
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
145526
If continuation sheet
Page 2 of 6
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
145526
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
11/10/2021
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Gottlieb Memorial Hospital
701 West North Avenue
Melrose Park, IL 60160
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0684
d) Paper towels should be use to dry hands. Paper towels should be used to turn off the water faucet.
Level of Harm - Minimal harm
or potential for actual harm
The policy for hand hygiene also showed Perform hand hygiene before donning gloves and after removing
gloves.
Residents Affected - Some
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
145526
If continuation sheet
Page 3 of 6
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
145526
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
11/10/2021
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Gottlieb Memorial Hospital
701 West North Avenue
Melrose Park, IL 60160
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0804
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Level of Harm - Minimal harm
or potential for actual harm
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
observation and interview the facility failed to provide food palatable for the resident.
Residents Affected - Some
This applies to 5 of 7 residents (R116, R6, R117, R118, R119) reviewed for food palatability in a total
sample of 8 residents.
The findings include:
1. On 1/07/21 at 10:06 AM, R116 said the Food tastes terrible. R116 said there weren't a lot of choices of
food that taste good.
2. On 11/07/21 at 10:16 AM, R6 said the food did not taste very good and was very bland.
On 11/08/21 at 02:21 PM, R6 said for lunch he had tomato soup and the macaroni and cheese. R6 said the
macaroni and cheese didn't taste like anything, I'm not sure what kind of cheese it was supposed to be. R6
said he placed the macaroni and cheese into his tomato soup and was able to eat it that way.
3. On 11/07/21 at 11:32 AM, V12 (R117's family member-son) said he had asked for R117's food to be cut
up before bringing it in to R117. V12 said the facility went to the extreme of putting R117's food through a
blender and the taste of the food was very bland. V12 said even though the food was bland, R117 liked
pasta and had enjoyed [NAME] the penne noodles onto the fork to eat.
On 11/08/21 at 12:10 PM, V13 (R117's family member-wife) said R117 liked and ate all of the potato soup
independently. R117 tried the pasta and said he didn't like it, No. This is no good. V13 tasted the pasta and
said it was Ehh, it doesn't taste like much.
On 11/09/21 at 12:09 PM, V13 (R117's family member) said he has the famous pasta for lunch today. The
diet sheet showed R117 had a mechanical soft diet of penne pasta with marinara sauce and chopped
green beans.
4. On 11/02/21 at 11:53 AM, R118 said the food was not good. R118 said the food was bland tasting and
she was tired of seeing same bland food choices.
5. On 11/07/21 at 12:09 PM, R119 said she doesn't like the food here. R119 said she was a very finicky
eater but she did not like the taste of the food at the facility.
On 11/08/21 at 11:38 AM, a test tray was requested and the food was sampled. The macaroni pasta and
cheese was a pale yellow with pale yellow liquid underneath. Both the macaroni and cheese and the corn
were flavorless. The baked cod visibly looked moist and seasoned but when tasted, was dry and chewy.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
145526
If continuation sheet
Page 4 of 6
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
145526
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
11/10/2021
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Gottlieb Memorial Hospital
701 West North Avenue
Melrose Park, IL 60160
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0812
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Many
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve
food in accordance with professional standards.
Based on observation, interview, and record review, the facility failed to perform deep cleaning to prevent
pest infestation, maintain clean and sanitized foodservice equipment, store food in a manner that prevented
contamination, utilize chemical sanitizing solution per manufacturer's instructions, and perform proper hand
hygiene before/after touching food.
This applies to all 15 residents receiving oral diets at the facility.
The findings include:
Facility document Alphabetical List of All Residents, dated 11/7/21, shows there were 15 residents in the
facility.
Facility document NPO (Not By Mouth) Patients, dated 11/7/21, shows there were no residents in the
facility that had physician diet orders of NPO.
1. On 11/7/21 at 11:02 AM with V6 (Food Service Manager), a cockroach scurried out from behind the
small steam-jacketed kettle equipment, turned around, and returned back underneath the equipment. There
was a large amount of food debris located on the floor behind the small steam-jacketed kettle. The
equipment did not have casters, was not movable, and the floor behind the equipment was not easily
cleanable. V6 (Food Service Manager) stated she was aware that the pest control service was working to
eradicate cockroaches recently in the kitchen.
Pest control reports, dated 10/26/21, 10/27/21, 10/28/21, 10/29/21 and 11/5/21, show there was an
accumulation of food crumb debris found under coolers of the cook production line creating a German
roach harborage. The 1/26/21 report shows German cockroach activity was found in several areas of the
kitchen.
On 11/09/21 at 1:15 PM V20 (Regional Food Service Manager) stated there needed to be a greater effort
to perform more deep cleaning in the kitchen. V20 stated the foodservice operation has experienced a
chronic lack of staff and the operation has had to prioritize meal service.
On 11/9/21 at 12:20 PM with V6, V19 (Director of Environmental, Transportation, and Linen) stated the
roach problem has been a longstanding problem, especially in the facility kitchen. V19 stated the kitchen
has been chemically treated three times a week by pest control for approximately a year. V19 stated there
has consistently been a cleaning concern identified in the pest control reports regarding the facility kitchen.
V19 stated the food service staff were responsible for the cleanliness of the kitchen.
On 11/09/21 at 12:49 PM, V4 (Administrator) stated she was not aware of the ongoing concerns about
roaches in the food service.
2. On 11/7/21 at 11:10 AM with V6, V7 (Cook) was setting up food on the tray line for lunch service. A red
sanitation bucket with a white rag was sitting below the steam table on the shelf. V7 stated she was utilizing
the sanitation bucket at her station while working on the tray line. V7 stated she changed the sanitizing
solution in the sanitizing bucket approximately one hour prior and that the staff were expected to change
the sanitizing solution in the sanitizer buckets every two hours. V6
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
145526
If continuation sheet
Page 5 of 6
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
145526
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
11/10/2021
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Gottlieb Memorial Hospital
701 West North Avenue
Melrose Park, IL 60160
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0812
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Many
stated the kitchen utilized quaternary ammonium in the sanitizing buckets to sanitize food service work
areas. V6 checked the concentration of the sanitizing solution in the cook's sanitizing bucket which
measured 0-100 ppm (parts per million) of quaternary ammonium.
On 11/7/21 at 11:12 AM with V6, V7 emptied the sanitizing solution from the bucket in the mop room and
refilled the sanitizing bucket with sanitizing solution which was premixed and dispensed from a wall
dispenser. As the bucket was filled, none of the pink sanitizing solution was siphoned up through the tubing
and into the dispenser from the sanitizing chemical bucket. When the bucket was filled, V6 checked the
concentration of the liquid in the sanitizing bucket and the solution measured 0-100 PPM.
Sanitizer Solution Log, undated, stated the required quaternary ammonium sanitizer solution concentration
was 150-400 ppm.
Facility Procedure Infection Prevention and Control Guidelines for Food and Nutrition Services, dated
9/2018, shows, D. Sanitizing Food Contact Equipment . 3. All food preparation areas and equipment that
come into contact with foods will be washed, rinsed, and sanitized after each use, or after any interruption
during which contamination could occur.
3. On 11/7/21 at 11:20 AM in the walk in cooler with V6, there were four cases of raw chicken breasts
stored directly over a tray holding large tubes raw ground beef. V6 stated the raw chicken should be stored
under the raw ground beef.
Facility Procedure Receiving and Storage, October 2020, shows, Fresh meat must be stored in the
following order from top to bottom: Ready-to-eat (top), Seafood, Whole cuts beef or pork, Ground meat and
ground fish, Whole and ground poultry (bottom).
4. On 11/7/21 at 11:35 AM with V6, V8 (Cold Prep Cook) was using gloved hand to touch quesadillas while
cutting and folding them after touching handles on food preparation drawers, utensils, countertops, plates,
plate warmers, and without washing her hands or changing her gloves. V6 sated V8 should have changed
her gloves and washed her hands before and after touching the quesadilla.
Facility Procedure Infection Prevention and Control Guidelines for Food and Nutrition Services, dated
9/2018, shows, B Hand Hygiene 1. Hand hygiene shall be conducted in a timely manner before resuming
food handling or duties in the kitchen . 2. Food shall be prepared with minimal manual contact. Colleague
should use utensils, such as tongs, spatulas, and single use gloves. Colleague will not touch any foods with
their bare hands
5. On 11/7/21 at 11:02 AM with V6, the can opener near the cold preparation area had a dark red
substance dried around the blade of the can opener. In addition, a scoop was stored in the rice bin with the
handle of the scoop embedded into the rice. V6 stated the scoop should not have been stored in the rice to
prevent contamination.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
145526
If continuation sheet
Page 6 of 6