F 0755
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a
licensed pharmacist.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
interview and record review, the facility failed to ensure medications were obtained from the pharmacy in a
timely manner to prevent residents from missing medication doses as ordered by the physician. This
applies to 3 of 4 residents (R1, R2, and R4) reviewed for improper nursing care in the area of missing
medication doses in the sample of 4.
The findings include:
1. On April 22, 2024 at 2:20 PM, R1 said, I missed my morning dose of insulin (Humulin R U-500) on April
19, 2024. The evening of April 18, they ran out of the insulin and did not have enough to give me a full dose.
On April 19, I was supposed to get a second dose at 2:00 PM and they still did not have the insulin in stock.
It finally came at 3:00 PM that day. This happens every month. My blood sugars are all over the place and I
should not be missing doses. They also ran out of my Vitamin D that I take once a month, and my
depression medication.
The EMR (Electronic Medical Record) shows R1 was admitted to the facility on [DATE] with multiple
diagnoses including, encounter for surgical aftercare following surgery on the skin and subcutaneous
tissue, open wound of the right buttock, diabetes, generalized anxiety disorder, chronic kidney disease,
encounter for change or removal of surgical wound dressing, localized edema, PVD (Peripheral Vascular
Disease) elevated liver enzymes, fatty liver, depressive episodes, psoriasis, acquired absence of left leg
below the knee, and iron deficiency anemia.
R1's MDS (Minimum Data Set) dated February 14, 2024 shows R1 is cognitively intact, is independent with
oral hygiene and toilet hygiene, requires set up assistance with eating, and supervision with all other ADLs
(Activities of Daily Living). R1 is always continent of urine, and occasionally incontinent of stool.
The EMR shows the following documentation for R1 regarding missing medications:
On January 1, 2024 at 10:11 PM, V7 (RN-Registered Nurse) documented, Humulin R U-500 (Insulin) Inject
220 units subcutaneously three times a day. On order. (On order means medication was not available).
On January 26, 2024 at 11:42 AM, V8 (RN) documented, Ozempic (diabetes medication) Inject 2 mg.
subcutaneously one time a day every Friday related to Type 2 diabetes. On order.
On February 13, 2024 at 3:15 PM, V8 (RN) documented, Humulin R U-500 Inject 220 units
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 6
Event ID:
145582
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
145582
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
04/24/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Alden Estates of Naperville
1525 South Oxford Lane
Naperville, IL 60565
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0755
subcutaneously three times a day. On order.
Level of Harm - Minimal harm
or potential for actual harm
On February 13, 2024 at 9:40 PM, V9 (Agency Nurse) documented, Humulin R U-500 Inject 220 units
subcutaneously three times a day On order.
Residents Affected - Few
On February 14, 2024 at 8:43 AM, V8 (RN) documented, Humulin R U-500 Inject 220 units subcutaneously
three times a day. On order.
On April 5, 2024 at 8:39 AM, V8 (RN) documented, Ozempic Inject 2 mg. subcutaneously one time a day
every Friday related to Type 2 diabetes. On order.
On April 6, 2024 at 1:50 PM, V13 (LPN-Licensed Practical Nurse) documented, Ergocalciferol Capsule
(Vitamin D) 50,000 units, give one capsule by mouth one time a day starting on the 6th and ending on the
6th evening. On order.
On April 13, 2024 at 8:25 AM, V8 (RN) documented, Duloxetine HCl (Hydrogen Chloride) oral capsule
delayed release particles 30 mg. (milligrams) give 1 capsule by mouth one time a day for MDD (Major
Depressive Disorder) total dose 90 mg. daily please give with 60 mg. cap. On order.
On April 19, 2024 at 8:36 AM, V11 (RN) documented, Humulin R U-500 (Insulin) Inject 220 units
subcutaneously three times a day. On order.
2. The EMR shows R2 was admitted on [DATE] with multiple diagnoses including, hemiplegia and
hemiparesis following cerebral infarction, COPD (Chronic Obstructive Pulmonary Disease), diabetes with
foot ulcer, morbid obesity, chronic kidney disease, left shoulder rotator cuff tear, adjustment disorder with
depressed mood, sleep apnea, PVD (Peripheral Vascular Disease), aphasia, long-term use of insulin, and
heart disease.
R2's MDS dated [DATE] shows R2 is cognitively intact and requires supervision with all ADLs. R2 is
occasionally incontinent of urine, and always continent of stool.
The EMR shows the following documentation for R2:
On January 25, 2024 at 6:54 PM, V8 (RN) documented, Insulin NPH (Human) (Isophane) Subcutaneous
Suspension, inject 76 units subcutaneously two times a day related to Type 2 diabetes. On order.
On March 18, 2024, V9 (Agency Nurse) documented, Ozempic Inject 0.5 mg. subcutaneously one time a
day every Monday related to Type 2 diabetes. Drug on order.
On March 28, 2024, V9 (Agency Nurse) documented, Lidocaine Pain Relief External Patch 4 percent, apply
to left shoulder topically in the morning for pain and remove per schedule. On order.
On April 3, 2024 at 6:23 Am, V7 (RN) documented, Lidocaine Pain Relief External Patch 4 percent, apply to
left shoulder topically in the morning for pain and remove per schedule. On order.
On April 12, 2024 at 5:46 AM, V7 (RN) documented, Lidocaine Pain Relief External Patch 4 percent, apply
to left shoulder topically in the morning for pain and remove per schedule. On order.
On April 21, 2024 at 6:19 AM, V7 (RN) documented, Lidocaine Pain Relief External Patch 4 percent,
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
145582
If continuation sheet
Page 2 of 6
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
145582
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
04/24/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Alden Estates of Naperville
1525 South Oxford Lane
Naperville, IL 60565
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0755
apply to left shoulder topically in the morning for pain and remove per schedule. On order.
Level of Harm - Minimal harm
or potential for actual harm
3. The EMR shows R4 was admitted to the facility on [DATE] with multiple diagnoses including, end-stage
renal disease, palliative care chronic kidney disease, Type 2 diabetes with hyperglycemia, cerebral
infarction affecting the right, dominant side, vascular dementia, heart failure, presence of cardiac
pacemaker, and dependence on renal dialysis.
Residents Affected - Few
On April 13, 2024 at 6:25 AM, V7 (RN) documented, Lidocaine External Patch 4 percent, apply to right foot
topically in the morning for pain management. On for 12 hours and off for 12 hours and remove per
schedule. On order
On April 23, 2024 at 1:21 PM, V6 (Pharmacy Order Entry Clerk) said, The facility is supposed to request
refills through their electronic charting system or via FAX. They can also call us for a STAT refill request if
they did not follow the process. We provide two medication deliveries to the facility each day. I do the order
entry for orders that are received. Someone is here 24 hours a day to enter orders. For [R1], we received a
call to have the Humulin R U-500 refilled on April 19, 2024 at 4:06 AM. The insulin was sent to the facility
on April 19, 2024 at 3:06 PM. April 2, 2024 was the last time the insulin was sent to the facility, which was
enough insulin to take [R1] through April 11, 2024. The Ozempic was requested on April 5, 2024 at 8:00
AM and we sent it on April 5, 2024 at 1:39 PM. For [R2's] Lidocaine patches, the facility requested a refill on
April 21, 2024 and we sent the patches on April 22, 2024 at 4:00 AM. [R2's] Ozempic and insulin refills
were called in on the same day they were sent to the facility.
On April 23, 2024 at 2:19 PM, V5 (NP-Nurse Practitioner) said, The nurses are supposed to be calling
pharmacy to get the medications. The assumption by myself and the physician is the patients are getting
the medications we order.
On April 23, 2024 at 2:50 PM, V2 (DON-Director of Nursing) said facility staff need to request medication
refills four or five days ahead of time so residents do not run out of medications.
The facility's policy entitled, Reordering Medications (Facilities Ordering Refills on Demand) dated,
2005-2021 shows: Policy/Purpose: Medications are reordered in advance so as not to have lapses in
therapy. Procedure: 1. The nursing staff is responsible for reordering medications. 2. Medications should be
reordered when, in the judgment of the nurse, a 2-day supply of medication remains. 3. Reorders should be
submitted either by: a. Using the re-order function in the facility's eMAR (Electronic Medication
Administration Record) system (only if there is a pharmacy interface), or b. Removing the barcode label,
affixing it to the reorder sheet, and faxing it - in a fax document carrier - to the pharmacy.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
145582
If continuation sheet
Page 3 of 6
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
145582
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
04/24/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Alden Estates of Naperville
1525 South Oxford Lane
Naperville, IL 60565
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0760
Ensure that residents are free from significant medication errors.
Level of Harm - Actual harm
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
interview and record review, the facility failed to administer Insulin as ordered by the physician. The failure
resulted in R1 having elevated blood sugars and elevated lab values. This applies to 2 of 4 residents (R1,
R2) reviewed for improper nursing care in the area of missing medication doses in the sample of 4.
Residents Affected - Few
The findings include:
1). On April 22, 2024 at 2:20 PM, R1 said, I missed my morning dose of insulin (Humulin R U-500) on April
19, 2024. The evening of April 18, they ran out of the insulin and did not have enough to give me a full dose.
On April 19, I was supposed to get a second dose at 2:00 PM and they still did not have the insulin in stock.
It finally came at 3:00 PM that day. This happens every month. My blood sugars are all over the place and I
should not be missing doses.
The EMR (Electronic Medical Record) shows R1 was admitted to the facility on [DATE] with multiple
diagnoses including, encounter for surgical aftercare following surgery on the skin and subcutaneous
tissue, open wound of the right buttock, diabetes, generalized anxiety disorder, chronic kidney disease,
encounter for change or removal of surgical wound dressing, localized edema, PVD (Peripheral Vascular
Disease) elevated liver enzymes, fatty liver, depressive episodes, psoriasis, acquired absence of left leg
below the knee, and iron deficiency anemia.
R1's MDS (Minimum Data Set) dated February 14, 2024 shows R1 is cognitively intact, is independent with
oral hygiene and toilet hygiene, requires set up assistance with eating, and supervision with all other ADLs
(Activities of Daily Living). R1 is always continent of urine, and occasionally incontinent of stool.
R1's EMAR (Electronic Medication Administration Record) dated April 2024 shows the following physician's
orders:
- Humalog (Insulin Lispro) 100 units/ml (units per milliliter) inject 24 units SQ (subcutaneously) at 8:00 AM,
28 units at 12 noon, and 32 units at 5:00 PM. This was ordered on dated 10/11/2023.
- Humulin R U-500 (500 units/ml) inject 220 units at 8:00 AM, 2:00 PM, and 8:00 PM. This was ordered on
11/21/2023.
- Humalog (Insulin Lispro) 100 units/ml inject as per the sliding scale for blood glucose level 150 to 450
mg/dL (milligram per deciliter). This was ordered on 3/4/2024.
R1's EMAR dated April 2024 also shows R1 has physician's order to administer Jardiance 25 mg one tablet
daily at 9:00 AM and Ozempic 2 mg SQ every Friday for Type 2 Diabetes Mellitus.
The EMR shows the following documentation for R1 regarding missing medications:
On January 1, 2024 at 10:11 PM, V7 (RN-Registered Nurse) documented, Humulin R U-500 (Insulin) Inject
220 units subcutaneously three times a day. On order. (On Order means the medication was not available).
The facility does not have documentation to show what R1's blood sugar level was on January 1, 2024 at
10:00 PM. The facility does not have documentation to show R1's physician was notified the medication
was not administered as ordered.
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
145582
If continuation sheet
Page 4 of 6
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
145582
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
04/24/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Alden Estates of Naperville
1525 South Oxford Lane
Naperville, IL 60565
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0760
The EMR shows R1's next blood sugar reading was obtained on January 2, 2024 at 8:00 AM. R1's blood
sugar level was 363 (mg/dL milligrams/deciliter).
Level of Harm - Actual harm
Residents Affected - Few
On February 13, 2024 at 3:15 PM, V8 (RN) documented, Humulin R U-500 Inject 220 units subcutaneously
three times a day. On order. The EMR shows R1's blood sugar level was 248. Nursing documentation
shows R1 was given 165 of the 220 units ordered. The facility does not have documentation to show R1's
physician was notified the medication was not administered as ordered.
On February 13, 2024 at 9:40 PM, V9 (Agency Nurse) documented, Humulin R U-500 Inject 220 units
subcutaneously three times a day. On order. The facility does not have documentation to show R1's
physician was notified the medication was not administered as ordered.
On February 14, 2024 at 8:43 AM, V8 (RN) documented, Humulin R U-500 Inject 220 units subcutaneously
three times a day. On order. The EMR shows R1's blood sugar level was 282. The EMR continues to show
R1's blood sugar level was 384 at 2:00 PM.
On April 19, 2024 at 8:36 AM, V11 (RN) documented, Humulin R U-500 (Insulin) Inject 220 units
subcutaneously three times a day. On order. The facility does not have documentation to show R1's
physician was notified the medication was not administered as ordered.
The EMR shows the following blood sugar readings for R1 on April 19, 2024: 301 at 8:00 AM, 296 at 12:00
PM, 296 at 2:00 PM, and 315 at 8:00 PM.
HBA1C (GlycoHemoglobin) laboratory results show a patient with diabetes has glycemic control of their
diabetes if they have a reading of less than 7 percent. R1's HBA1C results for the period January 10, 2024
to April 10, 2024 show:
January 10, 2024 - 8.3 percent
February 12, 2024 - 7.7 percent
February 19, 2024 - 7.7 percent
March 11, 2024 - 9.3 percent
April 10, 2024 - 9.6 percent
On April 23, 2024 at 2:19 PM, V5 (NP-Nurse Practitioner) said, [R1] is a brittle diabetic. She has high blood
sugars and receives almost 700 units of insulin a day. When she misses insulin doses, her blood sugars are
higher. It is a lot for her to miss even one dose of insulin. We do HBA1C labs to check the control of her
diabetes. This gives us a picture of her blood sugar control over the past three months. If that number is
high or is going up, then her diabetes is not under control. The nurses are supposed to be calling the
pharmacy to get the medications. She should be getting her medications. The assumption by myself and
the physician is the patients are getting their medications.
2). The EMR shows R2 was admitted on [DATE] with multiple diagnoses including, hemiplegia and
hemiparesis following cerebral infarction, COPD (Chronic Obstructive Pulmonary Disease), diabetes with
foot ulcer, morbid obesity, chronic kidney disease, left shoulder rotator cuff tear, adjustment disorder with
depressed mood, sleep apnea, PVD (Peripheral Vascular Disease), aphasia, long-term use of
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
145582
If continuation sheet
Page 5 of 6
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
145582
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
04/24/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Alden Estates of Naperville
1525 South Oxford Lane
Naperville, IL 60565
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0760
insulin, and heart disease.
Level of Harm - Actual harm
R2's MDS dated [DATE] shows R2 is cognitively intact and requires supervision with all ADLs. R2 is
occasionally incontinent of urine, and always continent of stool.
Residents Affected - Few
The EMR shows the following documentation for R2:
On January 25, 2024 at 6:54 PM, V8 (RN) documented, Insulin NPH (Human) (Isophane) Subcutaneous
Suspension, inject 76 units subcutaneously two times a day related to Type 2 diabetes. On order.
The facility's policy entitled Medication Administration: General Guidelines dated 03/2021 shows: C. Policy:
All medications shall be administered as prescribed by personnel authorized to do so in accordance with
standard practice and current regulations . D. Procedure: .6. If the physician's medication order cannot be
followed, the physician should be notified, depending upon the situation .
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
145582
If continuation sheet
Page 6 of 6