F 0558
Reasonably accommodate the needs and preferences of each resident.
Level of Harm - Minimal harm
or potential for actual harm
Based on observation, interview and record review the facility failed to meet the needs of residents by not
responding to the nurse call activation in a timely manner in 3 of 10 residents included in the sample.
Residents Affected - Few
Findings include:
Resident Council Meeting Minutes for January 2025 includes a statement that CNAs are not responding to
call lights. They are constantly hiding, sleeping, and disappearing especially at meal time. Noted to have
nasty dispositions. They are rude and hostile. Always talking on the phone. Concerns are listed every month
no changes this far. Residents requesting for ice and water have to go find a CNA.
Resident Council Meeting Minutes for February 2025 include statement Residents are not being changed
on time. Call lights are on for a very long time.
On 3/19/25 at 12:35AM R1 stated, There is a real problem with the CNAs here. They don't answer the
nurse calls on any shift and it is worse on the night shift. Sometimes I activate the call and it can take two
hours for a CNA to answer. Sometimes they never show up. This is ongoing and other residents are
bringing up this issue constantly.
On 3/19/25 at 12:50PM R3 stated, The CNAs do not answer the nurse calls. The nurse call takes too long
when I activate it, sometimes two hours and that is unacceptable. There are plenty of CNAs they are just
too slow. The CNAs are also very rude when I ask them about it. I need ADL care and sometimes lay in my
urine for over two hours before getting changed.
On 3/24/25 at 10:30AM surveyor entered the 2nd floor. The nurse station nurse call panel was beeping, and
one room's signal light was on at the nurses station and above the room on ceiling of corridor. The room
entrance was observed, and no staff entered the room to respond to the light during observations 10:30AM
to 10:55AM. After inquiring V5 (LPN) and V6 (CNA) on the response of the call light, the nurse call light was
still not answered. Surveyor left the floor approximately 11:15AM.
On 3/24/25 at 10:55AM R6 stated, I activated my nurse call 1.5 to 2 hours ago and no one answered the
call. I need ADL care. I watched two TV programs since the call was activated and no response.
On 3/24/25 at 10:56AM V5 (LPN) stated, Yes, I am very busy here and that is why I haven't answered the
call light. I am aware that the room nurse call light has been activated. V5 failed to answer the light or see
that other staff would answer the call light.
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 4
Event ID:
145654
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
145654
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
03/25/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Landmark of Lincoln Park Rehabilitation and Nursin
735 West Diversey
Chicago, IL 60614
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0558
Level of Harm - Minimal harm
or potential for actual harm
On 3/24/25 at 10: 58AM V6 (CNA) stated, Yes, I am aware that the light has been going off. It goes off all
the time. Yes, this is my assigned room. I am just too busy right now. V6 (CNA) failed to answer the call light
after being interviewed and alerted about the room nurse call activation.
Facility policy and procedure titled Call Lights state including:
Residents Affected - Few
Procedure:
1. All facility personnel must be aware of call lights at all times.
2. Answer all call lights promptly whether or not the staff person is assigned to the resident.
3. Answer all call lights in a prompt, calm, courteous manner ; turn off the call light as soon as possible.
4. Never make the resident feel you are too busy to give assistance; offer further assistance before you
leave the room.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
145654
If continuation sheet
Page 2 of 4
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
145654
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
03/25/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Landmark of Lincoln Park Rehabilitation and Nursin
735 West Diversey
Chicago, IL 60614
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0600
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment,
and neglect by anybody.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
interview and record review the facility failed to ensure the right to be free of abuse in 2 (R1, R2) of 4
residents resulting in minor injury to R1 and R2.
Findings include:
R1 is a [AGE] year old female with a diagnosis including Diabetes 2, Anxiety Disorder, Heart Disease and
Pyoderma Gangrenosum. R1 was first admitted to the facility on [DATE]. R1 has a BIMS (Brief Interview for
Mental Status) score of 15/15.
R2 is a [AGE] year old female with a diagnosis including Diabetes 2, Chronic Respiratory Failure,
Peripheral Vascular Disease and Congestive Heart Failure. R2 was first admitted to the facility on [DATE].
R2 has a BIMS (Brief Interview for Mental Status) score of 15/15.
Facility Resident Abuse Investigation dated 2/21/25 shows R1 made contact with R2. Staff intervened and
separated R1 and R2. Body assessment completed with no pain noted from both parties. R1 and R2 placed
on increased monitoring and transferred out of facility for a psych evaluation. Family and MD notification
made. R1 and R2 declined police involvement. Both parties feel safe in the facility.
On 3/19/25 at 12:30PM R1 stated, Yes R2 and I were roommates. We were playing cards. I wanted the door
left open and she didn't. We started arguing and we both made contact with each other. R2 scratched my
forearm, and she got a small mark under her eye when I struck her in the face. The nurses came in right
away and separated us. They assessed us and sent us both to the hospital for psych evaluations. We did
not go to the hospital for any injuries. I was not afraid of her after it happened. I am not afraid now. We are
good friends again and we play cards. They put us in different rooms. They also asked us if we wanted to
file police reports and we both declined. I am safe here and the staff take good care of us.
R1 progress note dated 2/22/25 shows R1 returned back from hospital in stable condition. Head to toe
assessment completed with a superficial scratch to right arm, no active bleeding noted, no pain or swelling
noted, area cleansed with NSS, and bacitracin ointment applied, resident expresses she feels safe at the
facility. Resident denies emotional/mental distress at this time. Vitals wnl. Resident oriented to room [ROOM
NUMBER] and remains on frequent monitoring.
On 3/19/24 at 1PM R2 stated, I was roommates with R1. We were playing cards and we got into an
argument over the doors to the room being closed. We had contact with each other. I got a very small mark
under my eye when R1 hit my face. The staff quickly came in and separated us. We were both sent to the
hospital with no injury. They sent us for a psych eval. We were both put in different rooms. The police didn't
have to be involved. I never felt unsafe. We are friends now and I wish we were roommates again. We have
not had any other issues and we still play cards.
R2 progress note dated 2/22/25 shows R2 returned back from the hospital in stable condition. Head to Toe
assessment completed with discoloration noted to the left eye. No swelling noted. No vision concerns. Slight
redness under the left clavicle area. Denies pain. States that she feels safe in the facility. R2 expressed no
mental distress at this time. MD updated and made aware of the residents return. Frequent monitoring
remains implemented.
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
145654
If continuation sheet
Page 3 of 4
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
145654
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
03/25/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Landmark of Lincoln Park Rehabilitation and Nursin
735 West Diversey
Chicago, IL 60614
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0600
Level of Harm - Minimal harm
or potential for actual harm
On 3/24/25 at 10:16AM V4 (LPN) stated, I was charting and heard commotion coming from R1 and R2's
room. I ran down and it was a physical altercation between R1 and R2. R1 was striking R2. I immediately
separated R1 and R2. I called a code purple which is a behavior code. Other staff came in and took over. It
was the end of my shift, and I left after the incident. Both R1 and R2 were sent to the hospital for a psych
evaluation.
Residents Affected - Few
Facility Policy Titled Abuse Prevention Program shows:
Policy: It is the policy of this facility to prohibit and prevent resident abuse, neglect, exploitation,
mistreatment, and misappropriation of resident property and a crime against a resident in the facility.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
145654
If continuation sheet
Page 4 of 4