F 0550
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Some
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or
her rights.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
observation, interview, and record review the facility failed to ensure resident dignity was maintained by
failing to ensure call lights were answered in a timely manner for four residents (R1, R2, R3 and R4) of four
residents reviewed for call light response time in a sample list of four.
Findings Include:
1.) R1's admission Record printed on 11/1/24 at 9:57 AM documents R1 was admitted to the facility 10/1/24
with diagnoses of Sepsis, Asthma, Obesity, Class 3, Essential (Primary) Hypertension, Chronic Kidney
Disease, Stage 3, Localized Edema, Pneumonia, Chronic Right Heart Failure, Low Back Pain, Polycystic
Kidney, Adult Type, Hypothyroidism, Irritable Bowel Syndrome, Pressure Ulcer of Other Site, Stage 2, and
Neuromuscular Dysfunction Of Bladder.
On 11/1/24 at 11:00 AM R1 stated on 10/26/24 at 1:00PM R1 pushed the call light as R1 had been
incontinent of bowel at that time. R1 stated R1 knows it was 1:00PM as R1 stated she looked at the time
due to having to wait a long time for her call light to be answered previously. R1 stated it was 3:00PM before
staff came to change/clean her up.
R1's Minimum Data Set completed on [DATE], documents a Brief Interview for Mental Status (BIMS) score
of 15. A score of 15 indicates R1 is cognitively intact.
R1's Care Plan dated 10/1/24 documents- Toilet Use: Two person physical assistance required. The same
Care Plan documents R1 has a Self-Care Deficit as Evidenced by a recent hospitalization for weakness
secondary to a diagnosis of Sepsis. The Care Plan documents R1 currently requires staff assistance for the
completion of her ADL's (Activities of Daily Living).
2.) R2's admission Record printed on 11/1/24 at 12:14 PM documents R2 was admitted on [DATE] with a
diagnoses of Multiple Sclerosis, Chronic Obstructive Pulmonary Disease, Mild Protein-Calorie Malnutrition,
Idiopathic Pulmonary Fibrosis, Spastic Hemiplegia, Panlobular Emphysema, Mild Intermittent Asthma With
(Acute) Exacerbation, Irritant Contact Dermatitis Due To Fecal, Urinary or Dual, Incontinence, Laceration
Without Foreign Body of Left Buttock, Bariatric Surgery Status, Zoster with other Complications,
Hypothyroidism, Hyperlipidemia, Major Depressive Disorder, Anxiety Disorder, Insomnia, Obstructive Sleep
Apnea, Disorders of Acoustic Nerve, Essential (Primary) Hypertension, Atherosclerotic Heart Disease of
Native Coronary Artery, Angina Pectoris, Atrial Fibrillation, Diastolic (Congestive) Heart Failure, Allergic
Rhinitis, Eosinophilic Esophagitis, Gastro-Esophageal Reflux Disease, Gout, Pain In Thoracic Spine,
Chronic Kidney Disease, Stage 2, Flaccid Neuropathic Bladder, Benign Prostatic Hyperplasia without
Lower Urinary Tract, Tachycardia, Localized Edema, and Cachexia.
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 3
Event ID:
145691
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
145691
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
11/01/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Hallmark Healthcare of Pekin
2501 Allentown Road
Pekin, IL 61554
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0550
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Some
On 11/1/24 at 10:45AM R2 was laying in his bed, R2 stated there are extended call light wait times,
sometimes exceeding 30 minutes and he will call his wife for help who calls the facility to get someone to
come help him.
R2's Minimum Data Set completed on [DATE], documents a Brief Interview for Mental Status (BIMS) score
of 13. A score of 13 indicates R2 is cognitively intact.
R2's Care Plan dated 4/1/2024 documents Self-Care Deficit as evidenced by recent hospitalization for
diagnoses of urinary tract infection and Sepsis. The Care Plan documents R2 currently requires staff
assistance for the completion of his ADL's (Activities of Daily Living). The same care plan dated 4/1/24
documents Toilet Use - One-person physical assist required.
3.) R3's admission Record printed on 11/1/24 at 12:43 PM documents R3 was admitted to the facility
2/28/2024 with diagnoses of Secondary Malignant Neoplasm, Spastic Hemiplegia Affecting Left
Nondominant Side, Personal History of Transient Ischemic Attack (Tia), and Cerebral Infarction without
Residual Deficits, Malignant Neoplasm of Lower Lobe, Right Bronchus or Lung, Mixed Hyperlipidemia,
Dysphagia, Long Term (Current) use of Anticoagulants, Hypersomnia, Unilateral Primary Osteoarthritis,
Right Hip, Sleep Apnea, personal history of Pulmonary Embolism, Basal Cell Carcinoma of Skin, Anxiety
Disorder, Mild Protein-Calorie Malnutrition, Contracture, Left Hand, Major Depressive Disorder, and Local
Infection of the Skin and Subcutaneous Tissue.
On 11/1/24 at 1:00 PM R3 was escorted to the conference room and agreed to be interviewed. R3 stated
call light times can be a very long wait sometimes greater than 30 minutes.
R3's Minimum Data Set completed on Sep 25, 2024, documents a Brief Interview for Mental Status (BIMS)
score of 15. A score of 15 indicates R3 is cognitively intact.
R3 Care Plan dated 3/1/2024 documents R3 has a Self-Care Deficit as evidenced by left sided spastic
Hemiplegia secondary to a history of cerebral vascular accident, Osteoarthritis of the right hip, and
weakness. The Care Plan documents R3 currently requires staff assistance for the completion of his ADL's
(Activities of Daily Living). The same dated care plan documents Toilet Use: Two-person physical assistance
required.
4.) R4's admission Record printed on 11/1/24 at 2:35 PM documents R4 was admitted to the facility
5/12/2023 with diagnoses of Essential (Primary) Hypertension, Allergic Rhinitis, Dependence on other
enabling machines and devices, Allergy Status, Venous Insufficiency (Chronic), Sleep Apnea, Ventral
Hernia without obstruction or Gangrene, Anxiety Disorder, Major Depressive Disorder, Glaucoma, Anemia,
Vitamin D Deficiency, Body Mass Index [BMI]40.0-44.9, Morbid (Severe) Obesity, Atherosclerotic Heart
Disease of Native Coronary Artery without Angina Pectoris, Polyneuropathy, Benign Prostatic Hyperplasia
with Lower Urinary Tract Symptoms, Atrioventricular Block, Hyperlipidemia, Atrial Fibrillation, Pleural
Effusion, Hypotension, Presence of Cardiac Pacemaker, Pulmonary Fibrosis, Chronic Venous Hypertension
(Idiopathic) with Ulcer of Left Lower Extremity, Insomnia, Type 2 Diabetes Mellitus with other Skin
Complications, Bariatric Surgery Status, Gastro-Esophageal Reflux Disease without Esophagitis, Intestinal
Adhesions [Bands], with Partial Obstruction, and Pressure Ulcer of Right Heel, Stage 4.
On 11/1/24 at 2:15 PM R4 was sitting in the wheelchair at the bedside, R4 stated that it can take up to and
over 30 minutes for his call light to be answered.
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
145691
If continuation sheet
Page 2 of 3
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
145691
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
11/01/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Hallmark Healthcare of Pekin
2501 Allentown Road
Pekin, IL 61554
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0550
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Some
R4's Minimum Data Set completed on [DATE], documents a Brief Interview for Mental Status (BIMS) score
of 15. A score of 15 indicates R4 is cognitively intact.
R4's Care Plan dated 8/22/2024 documents Self-Care Deficit as evidenced by: Needs (extensive)
assistance with ADLs related to pain, weakness, lack of coordination, reduced mobility and abnormalities of
gait and mobility. The Care Plan documents R4 currently requires staff assistance for the completion of his
ADL's (Activities of Daily Living).
On 11/1/24 at 10:30 AM V1 Administrator acknowledged the facility has extended call light wait times.
On 11/1/24 at 11:13 AM V4 stated she is the SSD (Social Service Director) and one of her jobs is to talk to
the residents. V4 stated she has received complaints from multiple residents about extended or long call
light wait times.
On 11/1/24 at 2:30 PM V2 Assistant Director of Nurses acknowledged the facility has extended call light
times. V2 states they are working on it.
Resident Council Minutes dated 10/7/24 document residents would like a quicker response time to call
lights.
The Call Light Guidance Policy: Issued Date: 9/22/20 Revised: 8/20/22 documents that resident call lights
shall be responded to within a reasonable amount of time.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
145691
If continuation sheet
Page 3 of 3