F 0600
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment,
and neglect by anybody.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
interview and record review, the facility failed to protect two residents' (R1, R10) from physical abuse for two
of eight residents reviewed for physical abuse in a sample list if 15.
Findings Include:
Facility Abuse Prevention and Reporting policy effective 09/2024, documents this facility affirms the right of
their residents to be free from abuse, neglect, exploitation, misappropriation of property, and deprivation of
goods and services. This policy documents abuse as the willful infliction of injury, unreasonable
confinement, intimidation, or punishment with resulting physical harm, pain, or mental anguish to a
resident. The same policy documents physical abuse includes hitting, slapping, pinching, kicking, and
controlling behavior through corporal punishment. The policy documents as part of the resident's life history
on the admission assessment, comprehensive care plan, and MDS assessments, staff will identify
residents with increased vulnerability for abuse, neglect, exploitation, mistreatment, history of trauma or
misappropriation of resident property, who have needs, triggers and behaviors that might lead to conflict.
Through the care planning process, staff will identify any problems, goals, and approaches, which would
reduce the chances of abuse, neglect, exploitation, mistreatment or misappropriation of resident property
for these residents. Staff will continue to monitor the goals and approaches on a regular basis and update
as necessary.
The same policy documents on page two the definition of Abuse: Abuse means any physical or mental
injury or sexual assault inflicted upon a resident other than by accidental means (21 0 ILCS 45/1-103).
Abuse is the willful infliction of injury, unreasonable
confinement, intimidation, or punishment with resulting physical harm, pain, or mental anguish to a resident
(42 CFR 483.5). This also includes the deprivation by an individual, including a caretaker, of goods or
services that are necessary to attain and/or maintain physical, mental, and psychosocial wellbeing. This
assumes that all instances of abuse of residents, even those in a coma, cause physical harm or pain or
mental anguish (42 CFR Interpretive Guidelines). The term willful in the definition of abuse means the
individual must have acted deliberately, not that the individual must have intended to inflict injury or harm.
(42 CFR 483.5). An example of a deliberate (willful') action would be a cognitively impaired resident who
strikes out at a resident within his/her reach.
On 06/24/25 R10's care plan review documents R10's admission to the facility on 6/14/2023 with the
following diagnoses: Atherosclerotic heart disease of native coronary artery without angina pectoris, and
unspecified lack of expected normal physiological development in childhood.
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 2
Event ID:
145732
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
145732
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
06/25/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Arc at Normal
509 North Adelaide
Normal, IL 61761
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0600
Level of Harm - Minimal harm
or potential for actual harm
On 06/24/2025 R11's care plan documents R11's admission to the facility on [DATE] with the following
diagnoses: Vascular dementia, severe, with agitation, Autistic disorders and Dysphagia.
On 06/24/2025 at 1:00 pm R10 stated on an unknown date that R11 struck R10 on the top of right-hand
causing pain and redness and that staff applied an ice pack to the area to alleviate the pain.
Residents Affected - Few
On 06/25/2025 at 11:55 am V3 (Activity Director) stated V3 was in her office in the activity room, when V3
heard yelling out and came out of the office noting R10 and R11 were very close together and R10 was
trying to get up. V3 stated V3 did not see R11 strike R10, but R10 stated he was struck by R11.
On 06/24/25 at 09:15 am V1 (administrator) confirmed on 06-17-2025 the facility submitted a final report
documenting R11 struck R10 with a hand on the hand on 06/13/25.
On 06/24/2025 at 09:15 am V1 provided a police report dated 06/13/25 documenting the Normal Police
department had been notified of an aggravated battery incident at the facility.
On 06/25/2025 at 1:55 pm V1 provided a written witness statement from V3 documenting that upon exiting
the office in the activity room, V3 witnessed R10 and R11 waving their arms around.
Example 2
On 06/18/25 R1's care plan review documents R1's admission to the facility on [DATE] with the following
diagnoses: Unspecified dementia, severe, with other behavioral disturbance, and major depressive
disorder.
On 06/18/25 R2's care plan review documents R2's admission to the facility on 9/25/2024 with the following
diagnoses: Dementia in other diseases classified elsewhere, moderate, with other behavioral disturbance,
Cognitive communication deficit, and Dysphagia.
On 6/18/25 V5 (Assistant Director of Nursing) provided witness statements documenting V4 witnessed R1
walked over and stood near R2. R2 then reached out and scratched R1 with her (R2) fingernails. V4 stated
that R1 did not provoke R2.
On 06-13-2025 V1 (Administrator) provided a final summary of events to the department documenting V4
witnessed R2 scratching R1 in the hand.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
145732
If continuation sheet
Page 2 of 2