F 0677
Provide care and assistance to perform activities of daily living for any resident who is unable.
Level of Harm - Minimal harm
or potential for actual harm
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
observation, interview, and record review, the facility failed to ensure ADL (Activities of Daily Living) care
was provided for dependent residents who required assistance with bladder and bowel incontinence for four
of four residents (R1, R2, R3, R4) reviewed for ADL care.
Residents Affected - Few
Findings include:
On 10.21.2023 at 11:33 AM, R1 was observed awake, alert, lying in bed. R1 said he was soiled.
1) R1's medical record (Face Sheet) documents R1 is a [AGE] year-old admitted to the facility on 2.20.2020
with diagnoses including but not limited to: Parkinson's Disease, Venous Insufficiency (Chronic)
(Peripheral), Acute Kidney Failure, and Weakness. R1's MDS (Minimum Data Set of 7.23.2023) documents
R1 is cognitively intact, requires extensive assistance/two + persons physical assist with bed mobility,
transfers, and toilet use; R1 is frequently incontinent of urine and stool.
10.21.2023 at 11:33 AM, R1 was observed sitting up in bed. A blue brief was observed sticking out from the
top of R1's yellow brief. R1 said staff double diapered him (on the night shift). R1 said, I don't like it. They do
that so that they don't have to change me so much. It's my fault because I wet so much. R1 appeared sad
(sad facial expression) as he told the Surveyor about the double diapering. At 11:37 AM, V5 (Agency
CNA-Certified Nursing Assistant) entered R1's room to provide incontinent care. R1's blue brief and back of
R1's yellow brief were saturated with urine; a pungent odor was noted. R1's draw sheet was saturated with
urine; a dark ring was noted on R1's fitted sheet.
2) R2's medical record (Face Sheet) documents R2 is a [AGE] year-old admitted to the facility on 1.16.2020
with diagnoses including but not limited to: Hemiplegia and Hemiparesis Following Cerebral Infarction
Affecting Right Dominant Side, Type 2 Diabetes Mellitus with Hyperglycemia, Chronic Diastolic
(Congestive) Heart Failure, and Hyperlipidemia, Unspecified. R2's MDS (Minimum Data Set of 7.11.2023)
documents R2 is severely cognitively impaired, requires extensive assistance/two+ persons physical assist
with bed mobility, total dependence/two+ persons physical assist with transfers and toilet use; R2 is always
incontinent of urine and stool.
10.21.2023 at 10:38 AM, R2 is sitting up in bed with eyes closed, non-verbal. V4 said this is the first time
I'm seeing him (to provide incontinent care); I did feed him earlier. V4 lowered the head of R2's bed and
undid his brief. Surveyor observed a blue brief (with flaps removed) inside R2's outer brief. R2's blue brief
was saturated with urine, the back of R2's yellow brief was saturated with urine. V4 said the line down the
front of R2's yellow brief will change color when the resident is wet, however because R2 was double
diapered (blue brief inside of yellow brief) the line on the outer brief will not change color even though
resident is wet.
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 4
Event ID:
145767
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
145767
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
10/21/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Paul House & Health Cr Ctr
3800 North California Avenue
Chicago, IL 60618
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0677
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
3) R3's medical record (Face Sheet) documents R3 is an [AGE] year-old admitted to the facility on
2.10.2022 with diagnoses including but not limited to: Radiculopathy, Lumbar Region; Muscle Weakness
(Generalized), Fusion of Spine, Lumbar Region, and Thoracoabdominal Aortic Ectasia. R3's MDS
(Minimum Data Set of 8.13.2023) documents R3 is severely cognitively impaired, requires extensive
assistance/one-person physical assist with bed mobility and transfers, total dependence/two+ persons
physical assist with toilet use; R3 is always incontinent of urine and stool.
10.21.2023 at 10:50 AM, with V4 (CNA-Certified Nursing Assistant) and V5 (Agency CNA-Certified Nursing
Assistant), R3 was observed awake and alert lying in bed, R3 did not respond to Surveyors questions. R3's
brief was saturated with urine. R3's incontinent pad was wet with urine; a dark ring was noted as well. R3's
fitted sheet was wet with urine.
4) R4's medical record (Face Sheet) documents R4 is a [AGE] year-old admitted to the facility on 2.20.2018
with diagnoses including but not limited to: Chronic Combined Systolic (Congestive) and Diastolic
(Congestive) Heart Failure, Hyperlipidemia, Unspecified; Atherosclerotic Heart Disease of Native Coronary
Artery Without Angina Pectoris, and Major Depressive Disorder, Single Episode, Unspecified. R4's MDS
(Minimum Data Set of 8.13.2023) documents R3 is cognitively intact, requires extensive assistance/two+
persons physical assist with bed mobility, total dependence/two+ persons physical assist with transfers,
total dependence/one-person physical assist with toilet use; R4 is always incontinent of urine and stool.
10.21.2023 at 11:06 AM, with V4 (CNA-Certified Nursing Assistant), R4 was observed awake and alert,
sitting up in bed. R4 said she was changed once on the night shift but was currently wet. Surveyor observed
a blue brief with flaps removed) inside R4's outer brief. R4's blue brief was saturated with urine, the back of
R4's yellow brief was saturated with urine. The line down the front of R4's brief had not changed color. A
folded bath blanket and an incontinent pad were observed under R4. The bath blanket was wet with dark
urine; dark rings were noted on the bath blanket, incontinent pad, and fitted sheet.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
145767
If continuation sheet
Page 2 of 4
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
145767
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
10/21/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Paul House & Health Cr Ctr
3800 North California Avenue
Chicago, IL 60618
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0725
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Some
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in
charge on each shift.
Based on observations and interviews, the facility failed to provide sufficient staffing to ensure ADL
(Activities of Daily Living) care was provided for dependent residents who required assistance with bladder
and bowel incontinence for four of four residents (R1, R2, R3, R4) reviewed for ADL care.
Findings include:
On 10.21.2023 at 9:25 AM, the census on 2 [NAME] was 48. There were two nurses (V6 and V7, both
Agency Licensed Practical Nurses) and
CNAs. There was one call off, who was replaced by an agency CNA who had not arrived to the facility.
10.21.2023 at 9:31 AM, V3 (CNA-Certified Nursing Assistant) said when she starts work, at 7:00 AM,
they're (the residents) are never clean and dry; they should be clean and dry. V3 said there is not enough
help. I have 17 or 18 residents today; nine of those residents are complete and/or require assistance with
their ADLs (Activities of Daily Living). R5 was soaked if they did their rounds (CNAs on 7p-7A shift), they
(the residents) wouldn't be soaked (with urine). This is the busiest side. R5 demands constant attention. I'm
constantly chasing after R6 because she goes into other resident's rooms and takes things. R7 is fall risk,
he can't be left alone when he's on the toilet.
10.21.2023 at 9:45 AM, V6 (Agency LPN-Licensed Practical Nurse) said We did have a last-minute call off,
so we're waiting for a replacement. Two CNAs (Certified Nursing Assistants) are not enough. We used to
have four, it was better with four, but the new owner took the fourth CNA away.
10.21.2023 at 9:50 AM, V7 (Agency LPN-Licensed Practical Nurse) said there is not enough help with two
CNAs; there won't be enough help with three CNAs. We need four CNAs.
10.21.2023 at 10:00 AM, V4 (CNA-Certified Nursing Assistant) said I changed R10 around 7:00AM. She
was really wet as if she hadn't been changed, the incontinent pad underneath her was wet as well. I still
haven't rounded or changed my residents. If you go into the rooms, you'll find residents who are wet. I also
have four feeders. I'm being totally honest, there isn't enough help and we're working short because
someone called off.
10.21.2023 at 10:38 AM, R2 sitting up in bed with eyes closed, non-verbal. V4 said this is the first time I'm
seeing him (to provide incontinent care); I did feed him earlier. V4 lowered the head of R2's bed and undid
his brief. Surveyor observed a blue brief (with flaps removed) inside R2's outer brief. R2's blue brief was
saturated with urine, the back of R2's yellow brief was saturated with urine. V4 said the line down the front
of R2's yellow brief will change color when the resident is wet, however because R2 was double diapered
(blue brief inside of yellow brief) the line on the outer brief will not change color even though resident is wet.
10.21.2023 at 10:50 AM, with V4 (CNA-Certified Nursing Assistant) and V5 (Agency CNA-Certified Nursing
Assistant), R3 was observed awake and alert lying in bed, R3 did not respond to Surveyors questions. R3's
brief was saturated with urine. R2's incontinent pad was wet with urine; a dark ring was noted as well. R2's
fitted sheet was wet with urine.
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
145767
If continuation sheet
Page 3 of 4
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
145767
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
10/21/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Paul House & Health Cr Ctr
3800 North California Avenue
Chicago, IL 60618
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0725
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Some
10.21.2023 at 11:06 AM, with V4 (CNA-Certified Nursing Assistant), R4 was observed awake and alert,
sitting up in bed. R4 said she was changed once on the night shift but was currently wet. Surveyor observed
a blue brief with flaps removed) inside R4's outer brief. R4's blue brief was saturated with urine, the back of
R4's yellow brief was saturated with urine. The line down the front of R4's brief had not changed color. A
folded bath blanket and an incontinent pad were observed under R4. The bath blanket was wet with dark
urine; dark rings were noted on the bath blanket, incontinent pad, and fitted sheet.
10.21.2023 at 11:33 AM, R1 was observed sitting up in bed. A blue brief was observed sticking out from the
top of R1's yellow brief. R1 said staff double diapered him (on the night shift). At 11:37 AM, V5 (Agency
CNA-Certified Nursing Assistant) entered R1's room to provide incontinent care. R1's blue brief and back of
R1's yellow brief were saturated with urine; a pungent odor was noted. R1's draw sheet was saturated with
urine; a dark ring was noted on R1's fitted sheet.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
145767
If continuation sheet
Page 4 of 4