F 0600
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment,
and neglect by anybody.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
interview and record review the facility failed to ensure residents were free of abuse/misappropriation of
property for three of four residents (R1, R3, and R4) reviewed for theft in the sample of seven.
Findings include:
Facility Policy/Abuse/Neglect Prevention and Response date 7/29/21 documents:
Residents and clients of (the facility) will live and be served in an environment that promotes dignity,
respect and strives to be free from abuse, neglect and exploitation.
Misappropriation of property is the deliberate misplacement, exploitation, or wrongful, temporary or
permanent use of a resident's belongings or money without the resident's consent.
1. Physician Orders indicate R1 was a resident at the facility from 11/15/24 to 12/19/24.
Final Report of Financial Abuse dated 12/20/24 indicates that on 12/16/24 R1's credit card numbers were
reported as compromised.
Report indicates after investigation and video surveillance, evidence led to V7, CNA (Certified Nurse
Assistant) as being involved.
Report indicates V7, CNA was suspended on 12/16/24 and terminated on 12/18/24 with R1/Family filing a
Police report on 12/17/24.
Report indicates V7 had only been an employee at the facility since 11/4/24. Report indicates all other
residents and families of the facility were interviewed regarding financial abuse and theft. Per investigation,
it was found that three other residents were either missing cash from their room or there were fraudulent
charges on their credit card. Report indicates all residents will be made whole financially from the credit
card company or by the facility. All residents/families have been asked to remove monetary items from their
rooms in order to prevent enabling another incident. Report indicates V1, Administrator will have a safe
delivered on 12/27/24 for safe keeping any items residents want to keep at the facility. Report indicates
Police investigation is ongoing.
On 2/4/25 at 2:35pm, V1 (Administrator) stated that on 12/16/24, R1's family told her that R1's credit card
had unauthorized charges, which occurred sometime in November (2024). V1 stated that someone had
purchased items at two different local stores. V1 stated that later that same day, R1's family
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 5
Event ID:
145768
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
145768
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
02/05/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Lutheran Hillside Village
6901 North Galena Road
Peoria, IL 61614
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0600
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
sent screenshots of deleted text messages from R1's cellular/cell phone - one for a Television Cable service
provider and one was a request for digital payment through R1's telephone. V1 stated that V7 had also sent
herself a text message from R1's phone so V7's phone number was in R1's cell phone. V1 stated, I thought
I knew who had done it, and then it was confirmed when I saw (V7) going into (R1's) room on a night (V7)
wasn't even assigned to that wing or room when I went back and looked at video footage from the hallway
camera.
V1 stated that R1's family had already contacted the Police and was told to contact them again when she
returned to the facility. So R1's family came to the facility and myself, R1's family and R1 had a phone
conference with the Police. V1 stated the fraudulent charges on R1's credit card were paid by the credit
card company.
V1 stated after the Electronic Mail (Email) message went out to all families alerting them to the theft, she
received emails from V8, (R3 and R4's family) that they also had weird charges on their credit card.
2. Current Physician Orders indicate R3 was admitted to the facility on [DATE] and R4 (R3's Spouse) was
admitted to the facility on [DATE]. Orders indicate R3 and R4 reside in the same room in the facility.
Current Comprehensive Assessment indicate both R3 and R4 are both moderately cognitively impaired.
On 2/4/25 at 10:15am V1, Administrator, stated that the other residents were R3 and R4 (husband and
wife). V1 stated R3 and R4 had charges on their credit card. V1 stated these additional thefts were
discovered upon interview with all residents and families.
Electronic Mail (Email) correspondence dated 12/19/24 at 9am indicates V1 sent an email to all
residents/families notifying them of a recent incident of theft at the facility.
On 12/19/24 at 9:25am V8, (R3 and R4's Family Member) responded via email indicating R3 and R4's
credit card was fraudulently used several times last month.
Email dated 12/20/24 at 10:55am (from V8) to V1, Administrator indicates she received a photo of (R3 and
R4's) bank statement with three fraudulent charges highlighted. Email indicates V8 put a freeze on (R3 and
R4's) credit card with an attempt to charge nearly $500.00 at an Athletic Shoe store on 12/6/24 that was
declined. Email indicates V8 then canceled R3 and R4's credit card and the bank turned the transactions
over to the fraud division. Email indicates (R3 and R4) don't seemed rattled by it and mostly glad they didn't
have to worry about it.
Email response from V1 to V8 dated 12/22/24 at 11:12am indicates It had to be the same person and would
send all correspondence on to the Police.
Email response from V1 to V8 dated 1/5/25 at 9:09pm indicates V1 did speak with the Police about the theft
and was told by the Police that V7, CNA was caught on camera by the Police using (R1's) credit card at a
gas station, so we definitely got the correct person and she should be arrested and charged.
Email response from V8 to V1 on 1/6/25 at 10:43pm indicates Fortunately for my parents, the credit card
company covered the charges and the fraud division has it. I don't think my parents even know
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
145768
If continuation sheet
Page 2 of 5
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
145768
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
02/05/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Lutheran Hillside Village
6901 North Galena Road
Peoria, IL 61614
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0600
it happened and I don't think looping them in will be helpful.
Level of Harm - Minimal harm
or potential for actual harm
==
Residents Affected - Few
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
145768
If continuation sheet
Page 3 of 5
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
145768
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
02/05/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Lutheran Hillside Village
6901 North Galena Road
Peoria, IL 61614
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0657
Level of Harm - Minimal harm
or potential for actual harm
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed,
and revised by a team of health professionals.
Based on observation, interview and record review the facility failed to revise care plans for two residents
(R5, R7) of three residents reviewed for swallowing difficulties in the sample of seven.
Residents Affected - Few
Findings include:
Facility Policy/Care Planning dated 1/1/23 documents:
To ensure that care planning is individualized, interdisciplinary and based on the assessed needs of the
patient.
The care plan process includes structured assessment and documentation to include:
Physical and psychological assessment, which addresses the current disease status, treatment options,
functional status, expected prognosis, symptom burden and psychological coping.
Care plan changes are based on the evolving needs and preferences of the patient and family over time,
recognizing the complex, competing and shifting priorities in goals of care.
1. Nurse Note dated 7/12/24 at 12:10pm indicates R5 had a brief coughing spell at lunch on patty melt.
Nurse did pat R5 on the back and remained with her during coughing. Note indicates R5 was encouraged
to sip fluid after she was able to get her breath. R5 had no residual issues or complaints.
Nurse Note dated 7/16/24 at 12:40pm indicates a Waiver was signed for dietary items R5 wants regardless
of risk currently which are breads and ice cream. Note indicates R5 was aware of risk of aspiration
pneumonia, choking, etc. Note indicates R5 was seen by Speech Therapist in AM. Note indicates R5
Family/POA (Power of Attorney) aware of R5 signing waiver and is ok with this.
Informed Refusal Form dated 7/16/24 indicates R5 signed a document indicating she understood the
probable risks of choking, aspiration pneumonia and death, however waived the risks by requesting breads
and ice cream be included in her diet that would otherwise exclude those items due to the above risks.
Nurse Note dated 1/13/25 at 11:34pm indicates staff alerted this nurse that R5 observed to be choking at
dining room table. When this nurse arrived, R5 was cyanotic. Note indicates V4, CNA (Certified Nurse
Assistant) reported they had used the Heimlich maneuver on R5 to dislodge the obstruction. and R5's color
was no longer cyanotic and R5 was able to cough and spit up food and mucus. Note indicates Dietary staff
notified EMS (Emergency Medical Services).
Nurse Note dated 1/13/25 at 11:52am indicates R5's POA was notified regarding R5's choking episode
Explained the incident and treatment given. Note indicates R5's POA declined to send R5 to the hospital
stating that R5 no longer wanted to go to the hospital. Note indicates staff spoke with R5's POA regarding a
speech evaluation or diet change from nectar thick liquids and mechanical soft diet and POA declined at
this time.
Nurse Note dated 1/27/25 at 2:05pm indicates Family and R5 considering Hospice Care and R5 no longer
wants to be sent to the hospital.
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
145768
If continuation sheet
Page 4 of 5
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
145768
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
02/05/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Lutheran Hillside Village
6901 North Galena Road
Peoria, IL 61614
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0657
Level of Harm - Minimal harm
or potential for actual harm
Nurse Note dated 1/31/25 at 1:45pm indicates Hospice elected for R5, requests comfort focused care and
no hospitalization.
R5's Current Care Plan indicates R5 receives a soft bite size diet with mildly thick liquids; waiver signed for
bread and ice cream.
Residents Affected - Few
Care Plan does not include two choking incidents (7/16/24 and 1/13/25) or revised interventions including,
Hospice Care, no hospitalizations or subsequent interventions.
2. Nurse Note dated 1/31/25 indicates nurse was informed by staff that R7 appeared to have increased
secretions and difficulty swallowing while in the dining room eating lunch. R7 was alert, oriented and
verbalized that he was in distress. R7 was taken out of the dining room and further assessed by nursing
staff with suctioning performed to remove excess secretions. No further airway obstruction noted upon
assessment. R7 declined further hospital evaluation and requested that his son be contacted. Note
indicates R7 was already being followed by Speech Therapy.
Current Physician Orders indicate R7 has diet orders initiated 1/31/25 for Minced and Moist.
R7's Current Care Plan indicates R7 receives a Regular diet with thin liquids, is at risk for aspiration; diet
changes per SLP (Speech Language Pathologist).
R7's Care Plan does not include change to Minced and Moist and does not include incident of choking and
suctioning on 1/31/25 with revised interventions.
On 2/5/25 at 1:45pm V1, Administrator and V2, DON (Director of Nursing) acknowledged R5 and R7's care
plans should have been updated after the choking incidents.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
145768
If continuation sheet
Page 5 of 5